Easyship
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Source of Investigation<br />
Concessions abuse prevention (CAP) team referrals<br />
CAP agents are specialized customer service (CS)<br />
agents who engage with customers to better<br />
understand their DNR requests. If customers are<br />
found to be suspicious, CAP agents add friction<br />
measures such as requesting Know Your Customer<br />
(KYC) details to be added to the customer account. In<br />
addition, the CAP team refer suspicious customer<br />
accounts to ARI to determine if ARI recommends<br />
issuing a DNR concession to the customer.<br />
Check for internal accounts<br />
Check account tenure<br />
Check for seller account or seller<br />
account in relation<br />
Check for AFN abuse<br />
(NSR, DNR, and MDR)<br />
Review MFN concessions details<br />
Review MFN refund details<br />
Review LM (Last Mile)<br />
annotations<br />
Check payment method<br />
Review KYC (know your<br />
customer) details<br />
Provide investigation<br />
outcometo CAP team<br />
11<br />
Review related accounts
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