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9. Review KYC (know your customer) details Review KYC (know your customer) details • The CAP team requests KYC details when the customer claims that they did not receive the package or that an item was missing from the package. Review the KYC document present in the customer account to provide ARI Investigation outcomes to CAP. • To review, click KYC Documents under the Customer Information Widget in Nautilus.
9. Review KYC (know your customer) details • After visiting the KYC Documents page, check for the following: 1. Exact match: When the name on the account matches exactly with the name on the uploaded document. The authenticity of the account can be validated based on this. For example: Name on KYC document Suresh Kumar Name on account Suresh Kumar 2. Partial match: When the name on the account matches partially, meaning there is a surname or initials match with the name on the uploaded document. This can indicate that the customer has provided genuine details and is using the account of someone they know. For example: Name on KYC document Suresh Kumar Name on account S. Kumar, or Suresh K 3. No match/junk document: When there is absolutely no match between the name on the account and the name on the document uploaded. 4. Blank: When the customer did not upload the requested document at all, or uploaded a different or junk document.
Page 1 and 2: Concessions and Concessions Abuse I
Page 3 and 4: Menu Overview Source of Investigati
Page 5 and 6: Easy Ship You can identify an order
Page 9 and 10: 1. Check for internal accounts Chec
Page 11 and 12: 3. Check for seller account or sell
Page 13 and 14: 5. Review MFN concessions details R
Page 15 and 16: • Click the CSC link next to any
Page 17: 8. Check payment method Check payme
Page 21 and 22: 10. Provide investigation outcome t
Page 25 and 26: Enforcement Guidelines Important re
Page 27 and 28: Write-backs & Inquiries Important r
Page 31 and 32: Knowledge Check Seller opening mult
Page 33 and 34: Summary You have reached the end of

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