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<strong>The</strong> <strong>10</strong> <strong>Most</strong> <strong>Trusted</strong> <strong>Non</strong>-<strong>Bank<strong>in</strong>g</strong> <strong>F<strong>in</strong>ancial</strong> <strong>Companies</strong> <strong>to</strong> <strong>Watch</strong> <strong>in</strong> <strong>2019</strong><br />

www.<strong>in</strong>sightssuccess.<strong>in</strong><br />

VOL 8<br />

August-<strong>2019</strong><br />

ISSUE 8<br />

Mr. Nirmal Ja<strong>in</strong><br />

Founder<br />

Mr. Sumit Bali<br />

CEO<br />

IIFL FINANCE<br />

ENSURING NO COMPROMISES IN LIFE


From the<br />

Edi<strong>to</strong>r<br />

n an economically develop<strong>in</strong>g country like India, NBFCs<br />

Iare rapidly grow<strong>in</strong>g their loan books by provid<strong>in</strong>g f<strong>in</strong>ance<br />

<strong>to</strong> micro, small and medium-sized enterprises. <strong>Non</strong>-<br />

<strong>Bank<strong>in</strong>g</strong> <strong>F<strong>in</strong>ancial</strong> companies are play<strong>in</strong>g a vital role <strong>in</strong> the<br />

na on, provid<strong>in</strong>g a fillip <strong>to</strong> transporta on, employment<br />

genera on, wealth crea on, bank credit <strong>in</strong> rural segments<br />

and f<strong>in</strong>ancially weaker sec ons of the society.<br />

NBFCs: Fuell<strong>in</strong>g<br />

Growth of Indian<br />

Micro Bus<strong>in</strong>esses<br />

In the present economic system of India, <strong>Non</strong>-bank<strong>in</strong>g<br />

f<strong>in</strong>ancial <strong>in</strong>s tutes can play a vital role <strong>in</strong> enabl<strong>in</strong>g<br />

entrepreneurs <strong>to</strong> realize their strengths. Access <strong>to</strong> credit is a<br />

key fac<strong>to</strong>r <strong>in</strong> empower<strong>in</strong>g economically backsword<br />

entrepreneurs. <strong>The</strong> latent credit demand of an emerg<strong>in</strong>g<br />

India will allow <strong>Non</strong>-bak<strong>in</strong>g f<strong>in</strong>ance companies <strong>to</strong> fill the gap,<br />

especially where tradi onal banks have been the way <strong>to</strong><br />

serve. Today, the MSME sec<strong>to</strong>r is looked upon as the next<br />

driver of the new Indian Success s<strong>to</strong>ry. <strong>Non</strong>-bank<strong>in</strong>g f<strong>in</strong>ancial<br />

<strong>in</strong>s tutes are ac ng as a catalyst <strong>in</strong> the growth of this sec<strong>to</strong>r.<br />

Provid<strong>in</strong>g bus<strong>in</strong>ess credit, help<strong>in</strong>g the unbanked and<br />

undocumented strata, disrup ng status quo are some the<br />

way <strong>in</strong> which NBFCs are serv<strong>in</strong>g the entrepreneurs of India.<br />

<strong>The</strong> Indian MSME sec<strong>to</strong>r is grow<strong>in</strong>g at an amaz<strong>in</strong>g pace and<br />

government <strong>in</strong>i a ves such as Make <strong>in</strong> India, Skill India, and<br />

digital India have helped this sec<strong>to</strong>r <strong>to</strong> reach heights.<br />

Today, NFBCs have punched above their weight and<br />

expanded overall credit market <strong>in</strong> India. Now, the key<br />

expecta on from the government of India is <strong>to</strong> create a<br />

stable policy environment which can facilitate the long term<br />

growth of the NBFC sec<strong>to</strong>r.<br />

Abhijeet kakade<br />

Abhijeet kakade


Edi<strong>to</strong>r-<strong>in</strong>-Chief Pooja M. Bansal<br />

Manag<strong>in</strong>g Edi<strong>to</strong>r Devasish Kanojiya<br />

Executive Edi<strong>to</strong>r<br />

Abhijeet Kakade<br />

Art & Design Head Amol Kamble<br />

Associate Designer Poonam Mahajan<br />

Art & Picture Edi<strong>to</strong>r Rahul Kavnekar<br />

Co-designer<br />

Sapana Sh<strong>in</strong>de<br />

Bus<strong>in</strong>ess Development Lead Ashw<strong>in</strong>i Pahurkar<br />

Bus<strong>in</strong>ess Development Executive Asif Patel<br />

Technical Specialist<br />

Amar, Pratiksha<br />

Digital Market<strong>in</strong>g Manager Prashant Chevale<br />

SME-SMO Executives Manoj, Ketki<br />

Circulation Manager<br />

Tanaji<br />

sales@<strong>in</strong>sightssuccess.com<br />

August, <strong>2019</strong><br />

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RNI NUMBER: MAHENG/2018/75953


Cover S<strong>to</strong>ry<br />

IIFL<br />

FINANCE<br />

Ensur<strong>in</strong>g No Compromises <strong>in</strong> Life<br />

08<br />

16<br />

Interview with<br />

Insights Success<br />

Moneycontrol<br />

A Pioneer <strong>in</strong> Digital <strong>F<strong>in</strong>ancial</strong> Services<br />

24<br />

CXO<br />

Security Insights<br />

How Secure are Instant Loan Portals<br />

Through the Professional’s Eye<br />

NRIs Seek<strong>in</strong>g Home Loans <strong>in</strong> India - A Checklist<br />

32


C O N T E N T S<br />

22<br />

Adhikar Micronance<br />

Uplift<strong>in</strong>g the life of Underprivileged People<br />

28<br />

Fusion Micronance<br />

A Decade-Old Voyage <strong>in</strong> Women Empowerment<br />

30<br />

Kudos F<strong>in</strong>ance<br />

Fund<strong>in</strong>g Ideas, Empower<strong>in</strong>g Idea<strong>to</strong>rs<br />

36<br />

Night<strong>in</strong>gale<br />

Transform<strong>in</strong>g the Lives of Underprivileged<br />

38<br />

Piramal Capital & Hous<strong>in</strong>g F<strong>in</strong>ance<br />

F<strong>in</strong>anc<strong>in</strong>g Your Dreams of Growth


NBFCs Streaml<strong>in</strong><strong>in</strong>g F<strong>in</strong>ance<br />

for Everyone<br />

on-bank<strong>in</strong>g f<strong>in</strong>ance companies are play<strong>in</strong>g crucial role <strong>in</strong> development of Economy. With each pass<strong>in</strong>g day,<br />

Nthe nation is realiz<strong>in</strong>g the importance of NBFC <strong>in</strong>stitutes and what can be a better way than recogniz<strong>in</strong>g the<br />

<strong>in</strong>dustry leaders who are contribut<strong>in</strong>g dist<strong>in</strong>ctively <strong>in</strong> transform<strong>in</strong>g the lives of its beneficiaries?<br />

In this edition, we <strong>in</strong>troduce “<strong>The</strong> <strong>10</strong> <strong>Most</strong> <strong>Trusted</strong> <strong>Non</strong> <strong>Bank<strong>in</strong>g</strong> <strong>F<strong>in</strong>ancial</strong> <strong>Companies</strong> To <strong>Watch</strong> In <strong>2019</strong>”, <strong>in</strong><br />

order <strong>to</strong> assist bus<strong>in</strong>esses <strong>to</strong> choose the right companies. Assess<strong>in</strong>g the scenario <strong>in</strong> versatile perceptions, our<br />

magaz<strong>in</strong>e has brought light on<strong>to</strong> the companies, who are provid<strong>in</strong>g excellent products and solutions <strong>to</strong> its clients.<br />

This list showcases the best <strong>Non</strong>-bank<strong>in</strong>g f<strong>in</strong>ance companies that are bench-mark<strong>in</strong>g their presence <strong>in</strong> this sec<strong>to</strong>r.<br />

In this issue, we have featured India Infol<strong>in</strong>e F<strong>in</strong>ance Limited as the cover s<strong>to</strong>ry. It is a subsidiary of IIFL<br />

Hold<strong>in</strong>gs Limited, India Infol<strong>in</strong>e F<strong>in</strong>ance Ltd.(IIFL F<strong>in</strong>ance) is one of the lead<strong>in</strong>g non-bank<strong>in</strong>g f<strong>in</strong>ance <strong>in</strong> the nation.<br />

Adhikar Microf<strong>in</strong>ance is one of the lead<strong>in</strong>g Microf<strong>in</strong>ance Institutes <strong>in</strong> India serv<strong>in</strong>g the needs of underprivileged<br />

segment of the society. Fusion Microf<strong>in</strong>ance Pvt. Ltd is India’s one of the lead<strong>in</strong>g microf<strong>in</strong>ance company. Kudos<br />

F<strong>in</strong>ance and Investments Pvt. Ltd. is a NBFC formed with a goal <strong>to</strong> help f<strong>in</strong>ance small-scale urban bus<strong>in</strong>esses<br />

through the medium of unsecured loans. Night<strong>in</strong>gale F<strong>in</strong>vest Private Limited (NFPL) provides micro credit<br />

services <strong>to</strong> its clients. Piramal Capital & Hous<strong>in</strong>g F<strong>in</strong>ance Limited (PCHFL) provides hous<strong>in</strong>g f<strong>in</strong>ance and<br />

other f<strong>in</strong>anc<strong>in</strong>g solutions across the entire capital stack.<br />

We also have Moneycontrol as <strong>in</strong>terview with <strong>in</strong>sights success. It is pioneer <strong>in</strong> a digital f<strong>in</strong>ance services.<br />

We have <strong>in</strong>cluded articles like Entrepreneurship – How Secure are Instant Loan Portals written by Akshay<br />

Mehrotra is the Co-founder and CEO of EarlySalary, India's largest consumer lend<strong>in</strong>g application and NRIs<br />

Seek<strong>in</strong>g Home Loans <strong>in</strong> India Written by Shajai Jacob is CEO of Anarock property consultants.<br />

It's time <strong>to</strong> flip the pages and get <strong>to</strong> know about <strong>in</strong>dustry movers with a read<strong>in</strong>g pleasure!


IIFL<br />

FINANCE<br />

Ensur<strong>in</strong>g No Compromises <strong>in</strong> Life<br />

At IIFL we<br />

love disruptive<br />

<strong>in</strong>novations


Asubsidiary of IIFL Hold<strong>in</strong>gs Limited, India<br />

Infol<strong>in</strong>e F<strong>in</strong>ance Ltd. (IIFL F<strong>in</strong>ance) is a<br />

systemically important non-deposit accept<strong>in</strong>g<br />

non-bank<strong>in</strong>g f<strong>in</strong>ance company. It is one of the largest and<br />

most diversified non-bank<strong>in</strong>g f<strong>in</strong>ance companies <strong>in</strong> India.<br />

<strong>The</strong> IIFL Group was founded over two decades ago. <strong>The</strong><br />

NBFC arm was <strong>in</strong>itially <strong>in</strong>corporated <strong>in</strong> the year 2004 as<br />

India Infol<strong>in</strong>e Investment Services Private Limited and<br />

converted <strong>in</strong><strong>to</strong> a Public Limited Company <strong>in</strong> the year<br />

2007. Now, it is known as India Infol<strong>in</strong>e F<strong>in</strong>ance or IIFL<br />

F<strong>in</strong>ance.<br />

In terms of share of bus<strong>in</strong>ess and profitability, IIFL<br />

F<strong>in</strong>ance is the largest entity <strong>in</strong> the IIFL Group. It will be<br />

soon listed as a separate entity on the exchanges as part of<br />

the Scheme of Reorganization of the IIFL Group.<br />

<strong>The</strong> Absolute IIFL F<strong>in</strong>ance<br />

IIFL F<strong>in</strong>ance is engaged <strong>in</strong> the bus<strong>in</strong>ess of home loans,<br />

loans aga<strong>in</strong>st property, gold loans, SME f<strong>in</strong>ance, capital<br />

market f<strong>in</strong>ance and microf<strong>in</strong>ance loans. It offers smallticket<br />

loan products <strong>to</strong> retail borrowers, delivered through<br />

a pan India branch network. IIFL F<strong>in</strong>ance has over 1,900<br />

branches and digital channels. <strong>The</strong> company had loan<br />

Assets Under Management (AUM) <strong>in</strong> excess of Rs.<br />

34,904 crores at the end of March <strong>2019</strong>. <strong>The</strong> capital<br />

adequacy ratio near twenty per cent is well above the<br />

m<strong>in</strong>imum requirement. About eighty-five per cent of its<br />

loans are retail <strong>in</strong> nature and close <strong>to</strong> fifty per cent is<br />

priority sec<strong>to</strong>r lend<strong>in</strong>g compliant. IIFL F<strong>in</strong>ance has a<br />

long-term credit rat<strong>in</strong>g of AA (Stable) by Crisil, AA<br />

(Stable) by ICRA and AA (Positive) by CARE.<br />

<strong>The</strong> parent, IIFL Group has a cus<strong>to</strong>mer base of over four<br />

million across eight countries. <strong>The</strong> NBFC operation has<br />

branches mostly <strong>in</strong> smaller <strong>to</strong>wns and rural locations. <strong>The</strong><br />

wealth bus<strong>in</strong>ess manages and advises about Rs. 170,000<br />

crores of assets. IIFL Institutional Equities caters <strong>to</strong> over<br />

400 global funds.<br />

Over the years, IIFL forayed <strong>in</strong><strong>to</strong> life <strong>in</strong>surance & mutual<br />

fund distribution, <strong>in</strong>stitutional equities bus<strong>in</strong>ess, consumer<br />

f<strong>in</strong>ance bus<strong>in</strong>ess and wealth management bus<strong>in</strong>esses. IIFL<br />

also expanded globally and has regulated subsidiaries <strong>in</strong><br />

eight major global f<strong>in</strong>ancial centers.<br />

Leader <strong>in</strong> digital f<strong>in</strong>ance<br />

We are liv<strong>in</strong>g <strong>in</strong> an era where digitalization is<br />

revolutioniz<strong>in</strong>g f<strong>in</strong>ance space <strong>in</strong> an amaz<strong>in</strong>g way.<br />

Digitalization is core <strong>to</strong> IIFL F<strong>in</strong>ance’s way of work<strong>in</strong>g.<br />

<strong>The</strong> company offers end-<strong>to</strong>-end cus<strong>to</strong>mer journey on<br />

digital platform. <strong>The</strong> loan orig<strong>in</strong>ation happens through its<br />

<strong>in</strong>-house app on a tablet followed by underwrit<strong>in</strong>g<br />

processes, which also heavily use digital <strong>to</strong>ols, thereby<br />

au<strong>to</strong>mat<strong>in</strong>g the decision mak<strong>in</strong>g and reduc<strong>in</strong>g human<br />

<strong>in</strong>teraction. Be<strong>in</strong>g an <strong>in</strong>nova<strong>to</strong>r and early adopter of<br />

digital transformation, IIFL F<strong>in</strong>ance is able <strong>to</strong> offer a 22<br />

m<strong>in</strong>ute end-<strong>to</strong>-end loan process<strong>in</strong>g turn-around time for<br />

gold loans. This is one of the fastest and most advanced<br />

loan experiences offered by any NBFC <strong>in</strong> India.<br />

All of its cus<strong>to</strong>mer <strong>to</strong>uch po<strong>in</strong>ts are digitally enabled<br />

br<strong>in</strong>g<strong>in</strong>g huge efficiencies <strong>to</strong> company’s bus<strong>in</strong>esses and<br />

help them provide frictionless services <strong>to</strong> cus<strong>to</strong>mers. A<br />

large part of company’s new cus<strong>to</strong>mer acquisition is<br />

through digital mode. It is also <strong>in</strong>troduc<strong>in</strong>g chatbots <strong>to</strong><br />

help its cus<strong>to</strong>mer service team <strong>to</strong> provide better<br />

experience <strong>to</strong> cus<strong>to</strong>mers. Also, IIFL is <strong>in</strong>vest<strong>in</strong>g <strong>in</strong><strong>to</strong><br />

robotic process au<strong>to</strong>mation <strong>to</strong> digitize legacy systems and<br />

processes. <strong>The</strong> company’s digital analytics team uses<br />

mach<strong>in</strong>e learn<strong>in</strong>g models <strong>to</strong> design credit policy decisions<br />

accurately. It also helps <strong>to</strong> reduce risk by provid<strong>in</strong>g early<br />

warn<strong>in</strong>g on possible del<strong>in</strong>quencies.<br />

In addition, the company has partnered with some of<br />

India’s most <strong>in</strong>novative f<strong>in</strong>-tech companies and leverage<br />

their expertise <strong>to</strong> provide best-<strong>in</strong>-class cus<strong>to</strong>mer<br />

experience and meet expectations of the millennial<br />

cus<strong>to</strong>mers, who prefer do-it-yourself mode of loan<br />

process<strong>in</strong>g.<br />

About the CEO<br />

Sumit Bali, the CEO and Executive Direc<strong>to</strong>r of IIFL<br />

F<strong>in</strong>ance, is a seasoned banker carry<strong>in</strong>g vast experience <strong>in</strong><br />

the Indian corporate sec<strong>to</strong>r. He holds a PGDM from IIM<br />

Ahmedabad and B.A (Hon) from St. Stephen’s College,<br />

New Delhi. Prior <strong>to</strong> his current role, Sumit has spent over<br />

two decades with the Kotak Group. His last position at<br />

Kotak Mah<strong>in</strong>dra Bank was of Senior Executive Vice<br />

President, oversee<strong>in</strong>g consumer bank<strong>in</strong>g retail asset<br />

products <strong>in</strong>clud<strong>in</strong>g home loans, loan aga<strong>in</strong>st property,<br />

credit cards, salaried personnel loans, and SME loans.<br />

Previously, he also held the position of CEO of Kotak


Mah<strong>in</strong>dra Prime Ltd. (KMPL) and also was a Direc<strong>to</strong>r on<br />

KMPL’s Board. He began his career with Glaxo India<br />

Limited <strong>in</strong> the year 1990 and has also worked with Asian<br />

Pa<strong>in</strong>ts (I) Ltd.<br />

<strong>The</strong> Legendary Founder<br />

Nirmal Ja<strong>in</strong> is the Founder and Chairman of IIFL<br />

Group. He is a first generation entrepreneur, who is<br />

credited with build<strong>in</strong>g one of the largest f<strong>in</strong>ancial services<br />

groups <strong>in</strong> India <strong>in</strong> just about two decades. He is a PGDM<br />

(Post Graduate Diploma <strong>in</strong> Management) from IIM,<br />

Ahmedabad, a rank holder Chartered Accountant, and a<br />

Cost Accountant.<br />

Nirmal Ja<strong>in</strong> began his career <strong>in</strong> the year 1989 with<br />

H<strong>in</strong>dustan Lever Limited (HUL), the Indian arm of<br />

Unilever. After a few years, <strong>in</strong> the year 1995, he founded<br />

his own equity research company, which is <strong>to</strong>day known<br />

as India Infol<strong>in</strong>e or IIFL Group. <strong>The</strong> company's<br />

pioneer<strong>in</strong>g work <strong>in</strong> equity research had set new standards.<br />

Further, <strong>in</strong> the year 1999, he launched the website<br />

www.<strong>in</strong>dia<strong>in</strong>fol<strong>in</strong>e.com where he made available his<br />

research free on the Internet. F<strong>in</strong>ally, <strong>in</strong> the year 2000, the<br />

company forayed <strong>in</strong><strong>to</strong> the transaction space, with the<br />

launch of the onl<strong>in</strong>e trad<strong>in</strong>g portal. Under his leadership,<br />

the company started diversify<strong>in</strong>g the bus<strong>in</strong>ess model by<br />

add<strong>in</strong>g multiple bus<strong>in</strong>ess streams while rema<strong>in</strong><strong>in</strong>g focused<br />

on the core doma<strong>in</strong> of f<strong>in</strong>ancial services.<br />

Under Nirmal Ja<strong>in</strong>’s visionary direction, <strong>to</strong>day IIFL is one<br />

of the largest f<strong>in</strong>ancial services firms <strong>in</strong> India backed by<br />

marquee global <strong>in</strong>ves<strong>to</strong>rs like Fairfax Group, private<br />

equity major General Atlantic, and the UK government’s<br />

private equity fund - CDC Group.<br />

Nirmal Ja<strong>in</strong> has successfully steered IIFL <strong>to</strong> reach the<br />

epi<strong>to</strong>me of success and stands amongst India's lead<strong>in</strong>g<br />

f<strong>in</strong>ancial services groups.<br />

NBFC is Important!<br />

<strong>The</strong> profound team at IIFL has shared their views on<br />

NBFC as follows. In FY18, NBFCs accounted for more<br />

than a third of <strong>in</strong>cremental credit. Broadly, PSU banks,<br />

private, banks and NBFCs have an equal share <strong>in</strong><br />

<strong>in</strong>cremental credit. More importantly, most NBFCs do not<br />

fund large projects or <strong>in</strong>dustrial houses, so their relative<br />

share <strong>in</strong> consumer and small bus<strong>in</strong>ess f<strong>in</strong>ance is even<br />

greater. As per estimates of a rat<strong>in</strong>g agency, NBFCs


One of India's<br />

most diversied<br />

NBFCs<br />

accounted for 44 per cent of the <strong>to</strong>tal credit <strong>to</strong> retail and<br />

small bus<strong>in</strong>ess segments. <strong>The</strong>y have played a very<br />

important role <strong>in</strong> mak<strong>in</strong>g credit available <strong>to</strong> those who do<br />

not have access <strong>to</strong> formal credit. One can cite examples of<br />

excesses <strong>in</strong> any sec<strong>to</strong>r, but by and large flow of credit is<br />

essential <strong>to</strong> keep the momentum of growth. Even<br />

consumer credit helps <strong>in</strong> driv<strong>in</strong>g demand and thereby<br />

production and growth. In other words, the flow of credit<br />

<strong>to</strong> the bot<strong>to</strong>m of the pyramid, millions of people <strong>in</strong> the<br />

<strong>in</strong>formal sec<strong>to</strong>r, helps them produce more and consume<br />

more.<br />

IIFL F<strong>in</strong>ance’s focus on <strong>F<strong>in</strong>ancial</strong> Literacy and<br />

Environmental, Social and Governance (ESG)<br />

programs<br />

IIFL F<strong>in</strong>ance’s major clientele is from smaller locations<br />

and have been underserved <strong>in</strong> the f<strong>in</strong>ancial system.<br />

<strong>The</strong>refore, IIFL F<strong>in</strong>ance along with IIFL Foundation has<br />

set up f<strong>in</strong>ancial literacy centres across West Bengal,<br />

Jharkhand, Odisha, Assam, Meghalaya and Karnataka <strong>to</strong><br />

impart f<strong>in</strong>ancial literacy and is expand<strong>in</strong>g <strong>to</strong> more states.<br />

<strong>The</strong> f<strong>in</strong>ancial literacy centres not only educate them, but<br />

also handhold and <strong>in</strong>itiate them <strong>in</strong><strong>to</strong> the f<strong>in</strong>ancial system<br />

like open<strong>in</strong>g a bank account, understand<strong>in</strong>g government<br />

schemes beneficial for them, understand<strong>in</strong>g crucial<br />

f<strong>in</strong>ancial products like <strong>in</strong>surance, mutual funds etc and<br />

make f<strong>in</strong>ancially prudent.<br />

IIFL F<strong>in</strong>ance has so far reached more than <strong>10</strong>0,000 people<br />

and aims <strong>to</strong> reach over 200,000 people by end of 2020.<br />

Dr Sarika Kulkarni, CEO, IIFL Foundation said, “Be<strong>in</strong>g a<br />

f<strong>in</strong>ancial services company it is our moral obligation <strong>to</strong><br />

create a f<strong>in</strong>ancial literate community and help them break<br />

the vicious circle of poverty through f<strong>in</strong>ancial prudence.”<br />

In addition <strong>to</strong> f<strong>in</strong>ancial literacy, IIFL F<strong>in</strong>ance runs ‘IIFL<br />

Milan’, one of India’s largest Environmental, Social and<br />

Governance programs by a corporate. This is <strong>in</strong> l<strong>in</strong>e with<br />

IIFL's effort <strong>to</strong> be a part of the community and ensure that<br />

the community’s well be<strong>in</strong>g is taken care of <strong>in</strong> addition <strong>to</strong><br />

bus<strong>in</strong>ess relationships.<br />

Our effort is <strong>to</strong> provide<br />

nance <strong>to</strong> the underserved


Under IIFL Milan, <strong>10</strong>,<strong>10</strong>9 activities have so far been<br />

conducted, <strong>to</strong>uch<strong>in</strong>g 315,000 lives through varied themes.<br />

IIFL F<strong>in</strong>ance has also under taken one of India's largest<br />

girl child education <strong>in</strong>itiatives <strong>in</strong> Rajasthan, where it aims<br />

<strong>to</strong> help the every girl child study at least until class <strong>10</strong><br />

with<strong>in</strong> the next ten years. IIFL Foundation has set up<br />

‘Sakhiyon Ki Baadi’, unique community schools across<br />

Rajasthan, which facilitates education <strong>in</strong> <strong>in</strong>accessible<br />

locations as per the time convenience of the students <strong>in</strong><br />

dialogue with the local community.<br />

Notable Awards, Achievements, and Recognitions<br />

<strong>The</strong> Economic Times has listed IIFL among the <strong>to</strong>p five<br />

companies <strong>in</strong> India, on which <strong>in</strong>ves<strong>to</strong>rs trust. It has been<br />

ranked as one of the Forbes ‘India’s Super 50<br />

<strong>Companies</strong>’, a benchmark <strong>to</strong> identify Indian companies<br />

that exhibit high growth <strong>in</strong> profitability, sales and<br />

shareholder returns. IIFL is also among the ‘Outlook<br />

Bus<strong>in</strong>ess Outperformers’ - a prestigious list of eight<br />

companies which have beaten the Sensex over a<br />

five-year period. <strong>The</strong> M<strong>in</strong>t newspaper has recognized it<br />

among the seven f<strong>in</strong>ancial conglomerates <strong>in</strong> India. Also,<br />

IIFL has been recognized as ‘India’s <strong>Most</strong> <strong>Trusted</strong><br />

<strong>F<strong>in</strong>ancial</strong> Service Brand (<strong>Non</strong>-Bank)’ by the Brand Trust<br />

Report India Study. It has also received ‘India’s <strong>Most</strong><br />

Promis<strong>in</strong>g Brand' award at WCRC Global India<br />

Excellence Summit <strong>in</strong> London.<br />

Grow<strong>in</strong>g with the Ultimate Strategies<br />

In the last quarter of 2018, the company halved its<br />

commercial paper exposure, down from 24% <strong>to</strong> 12%. <strong>The</strong><br />

fund<strong>in</strong>g mix rema<strong>in</strong>s well diversified <strong>in</strong>clud<strong>in</strong>g term<br />

loans, securitization and direct assignments, ref<strong>in</strong>ance and<br />

non-convertible debentures. <strong>The</strong> company recently raised<br />

over Rs. 1<strong>10</strong>0 Cr via NCDs. <strong>The</strong> company is further <strong>in</strong><br />

discussions with other <strong>in</strong>stitutions for long-term fund<strong>in</strong>g<br />

agreements along with sanctioned undrawn credit l<strong>in</strong>es<br />

from banks. On the asset side, the loan book has a<br />

relatively short maturity pattern, with 25% of loans<br />

hav<strong>in</strong>g a maturity of less than six months and 39% of<br />

loans hav<strong>in</strong>g a maturity of less than 12 months. <strong>The</strong><br />

company has a positive asset-liability mismatch across all<br />

buckets and cont<strong>in</strong>ues <strong>to</strong> ma<strong>in</strong>ta<strong>in</strong> a comfortable liquidity<br />

position. IIFL F<strong>in</strong>ance has a long-term credit rat<strong>in</strong>g of AA<br />

(Stable) by Crisil, AA (Stable) by ICRA and AA (Positive)<br />

by CARE.<br />

<strong>The</strong> Future Vision<br />

As India is the world's fastest grow<strong>in</strong>g economy, the<br />

NBFC sec<strong>to</strong>r has huge scope for its growth. IIFL F<strong>in</strong>ance<br />

has a diversified product portfolio, caters <strong>to</strong> needs of a<br />

broad spectrum of cus<strong>to</strong>mers – salaried, self-employed,<br />

<strong>in</strong>formal sec<strong>to</strong>r, HNIs, and corporates.<br />

IIFL F<strong>in</strong>ance aim<strong>in</strong>g <strong>to</strong> address grow<strong>in</strong>g f<strong>in</strong>ancial needs <strong>in</strong><br />

under-served markets. About 85% of the book is retail <strong>in</strong><br />

nature, therefore, the focus of the company will rema<strong>in</strong> on<br />

retail lend<strong>in</strong>g especially <strong>in</strong> the middle-class borrower<br />

segment. Home loans, Gold loans, SME f<strong>in</strong>anc<strong>in</strong>g, and<br />

Microf<strong>in</strong>ance will be key areas for growth for IIFL<br />

F<strong>in</strong>ance.


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Gautam Shelar<br />

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16<br />

August <strong>2019</strong>|


Interview with Insights Success<br />

MONEYCONTROL<br />

A PIONEER IN DIGITAL FINANCIAL SERVICES<br />

In an exclusive <strong>in</strong>terview with Insights Success, Gautam Shelar, Bus<strong>in</strong>ess Head of<br />

Moneycontrol gave some <strong>in</strong>sightful answers highlight<strong>in</strong>g the <strong>in</strong>fluences made by the<br />

company <strong>to</strong> take the f<strong>in</strong>ance <strong>in</strong>dustry <strong>to</strong> the next level.<br />

IS: From sett<strong>in</strong>g up a bus<strong>in</strong>ess from scratch <strong>to</strong> scal<strong>in</strong>g up <strong>to</strong> large bus<strong>in</strong>esses like Times<br />

Group <strong>in</strong> the past and now as the Bus<strong>in</strong>ess Head for Moneycontrol – look<strong>in</strong>g back, how<br />

do you def<strong>in</strong>e this journey?<br />

Gautam: It feels marvelous <strong>to</strong> have been at the cusp of the digital revolution, the journey has<br />

been transformational and disruptive. I have had the advantage of witness<strong>in</strong>g and contribut<strong>in</strong>g<br />

<strong>to</strong> India’s growth chart of digitalization. Hav<strong>in</strong>g spent close <strong>to</strong> more than a decade <strong>in</strong> the<br />

media <strong>in</strong>dustry has been highly reward<strong>in</strong>g albeit challeng<strong>in</strong>g experience. Dur<strong>in</strong>g my st<strong>in</strong>t with<br />

Times, my ma<strong>in</strong> focus was on lead<strong>in</strong>g <strong>in</strong>novations and build<strong>in</strong>g a robust team and support<br />

system that propels the growth of the brand <strong>in</strong> the perennially chang<strong>in</strong>g digital environment.<br />

With moneycontrol, my role has expanded and accumulates the gamut of my experience <strong>in</strong> the<br />

digital media <strong>in</strong>dustry. At present, as India is go<strong>in</strong>g through a digital renaissance with<strong>in</strong> a<br />

highly competitive market. It becomes imperative <strong>to</strong> be at the <strong>to</strong>p of the game and constantly<br />

<strong>in</strong>novate our offer<strong>in</strong>gs basis the evolv<strong>in</strong>g dynamics of the <strong>in</strong>dustry. At the same time ensur<strong>in</strong>g<br />

moneycontrol rema<strong>in</strong>s the leader of its segment by formulat<strong>in</strong>g strategies that blend creativity<br />

with <strong>in</strong>novative advancements. We have always strived <strong>to</strong> lead the game with an experimental<br />

approach, creat<strong>in</strong>g multiple <strong>to</strong>uch po<strong>in</strong>ts for our readers that constantly redef<strong>in</strong>es the formats <strong>in</strong><br />

deliver<strong>in</strong>g <strong>in</strong>formation and news. For <strong>in</strong>stance, moneycontrol is one of the only Indian<br />

f<strong>in</strong>ancial and bus<strong>in</strong>ess multi-platform publication that extends <strong>to</strong> creative albeit reader friendly<br />

web-comics, podcasts, and premium applications.<br />

IS: What was your source of motivation? Or, who is your role model or the person that<br />

<strong>in</strong>spires you? Have your family played a significant role <strong>in</strong> script<strong>in</strong>g your success voyage?<br />

Gautam: All we need <strong>to</strong> do is persistently improve on ourselves by look<strong>in</strong>g around us <strong>to</strong> f<strong>in</strong>d<br />

someth<strong>in</strong>g that <strong>in</strong>spires us. I meet a lot of people every day, all from different <strong>in</strong>dustries and<br />

backgrounds, each one of them <strong>in</strong>spir<strong>in</strong>g me <strong>in</strong> their own way. This whole experience has been<br />

noth<strong>in</strong>g short of heartwarm<strong>in</strong>g and has truly brought a host of th<strong>in</strong>gs <strong>in</strong><strong>to</strong> perspective.<br />

Hav<strong>in</strong>g said that, the biggest <strong>in</strong>spiration <strong>in</strong> my life is my mother. All my life, s<strong>in</strong>ce the<br />

beg<strong>in</strong>n<strong>in</strong>g she has be<strong>in</strong>g my icon. She is the driver <strong>in</strong> my life as she herself is an entrepreneur<br />

and I have seen her revel <strong>in</strong> the good times and not lose heart <strong>in</strong> the struggles. As they say, if<br />

family is your first school, then mother is your first teacher. She taught me that hard times can<br />

be overcome with sheer determ<strong>in</strong>ation and will and enable you <strong>to</strong> emerge as vic<strong>to</strong>rious. I know<br />

how strong-m<strong>in</strong>ded she is and that has always <strong>in</strong>spired me <strong>to</strong> push myself <strong>to</strong> do more and more<br />

|August <strong>2019</strong> 17


th<strong>in</strong>gs <strong>in</strong> my life. She has thought me <strong>to</strong> get out of my<br />

comfort zone and do go for that extra mile.<br />

IS: A decade of experience <strong>in</strong> digital media, how do you<br />

determ<strong>in</strong>e the key areas of a bus<strong>in</strong>ess that needs <strong>to</strong> be<br />

strategized?<br />

Gautam: Determ<strong>in</strong><strong>in</strong>g the key focus pillars of any<br />

organization is of utmost importance. It is the foundation of<br />

the cores and beliefs on which a brand functions and<br />

operates. Design<strong>in</strong>g a growth strategy <strong>in</strong>volves envision<strong>in</strong>g<br />

deliberate long-term plans that is beneficial and leverages<br />

all the available resources <strong>to</strong> its optimum. In my<br />

experience, these are the pillars that have aided me <strong>in</strong><br />

develop<strong>in</strong>g a robust growth strategy for bus<strong>in</strong>esses –<br />

Brand Ethos and Value – Mold<strong>in</strong>g an expansive chart of<br />

your brand’s ethos and the values that it will hold is the<br />

foremost th<strong>in</strong>g <strong>in</strong> the growth chapter of any company. It is<br />

the North Star of any bus<strong>in</strong>ess that directions the rest of the<br />

operations and services of the bus<strong>in</strong>ess<br />

Key Indica<strong>to</strong>rs – Identify<strong>in</strong>g key <strong>in</strong>dica<strong>to</strong>rs that affect the<br />

growth of the bus<strong>in</strong>esses, and constantly are <strong>in</strong>novat<strong>in</strong>g the<br />

services and offer<strong>in</strong>gs as per the chang<strong>in</strong>g requirements of<br />

the consumer<br />

Talented workforce – A talented and skilled workforce is<br />

the key <strong>to</strong> lead a bus<strong>in</strong>ess <strong>to</strong>wards growth. <strong>The</strong>y are the<br />

propellers who take forward the brand ethos and values.<br />

IS: K<strong>in</strong>dly <strong>in</strong>troduce ouTr readers with the exquisite<br />

products and services offered along with talk<strong>in</strong>g about<br />

your role as a Bus<strong>in</strong>ess Head at MoneyControl.<br />

Gautam: Internet has become the universal source of<br />

<strong>in</strong>formation for millions of people, at home, at school, and<br />

at work. Internet has changed the dissem<strong>in</strong>ation and<br />

consumption of <strong>in</strong>formation. People have access <strong>to</strong><br />

real-time updates just by a click on their palms. Smartphone<br />

penetration aided by Jio’s acceleration <strong>in</strong> provid<strong>in</strong>g cheap<br />

data has revolutionized the bridge between people and<br />

digital. Leverag<strong>in</strong>g the shift and transformation<br />

moneycontrol has constantly extended <strong>in</strong><strong>to</strong> multiple<br />

platforms and has further augmented its multimedia<br />

position<strong>in</strong>g through various <strong>in</strong>novative and value-added<br />

offer<strong>in</strong>gs <strong>to</strong> advocate f<strong>in</strong>ancial literacy amongst its<br />

audience.<br />

Ensur<strong>in</strong>g that the consumer, be it a seasoned trader, <strong>in</strong>ves<strong>to</strong>r<br />

or a newbie, receives everyth<strong>in</strong>g at their f<strong>in</strong>gertips, the<br />

moneycontrol website, app and podcast work <strong>in</strong> tandem<br />

<strong>to</strong>wards the common goal of <strong>in</strong>form<strong>in</strong>g and educat<strong>in</strong>g the<br />

audience <strong>in</strong> matters of all-th<strong>in</strong>gs-f<strong>in</strong>ance. With<br />

moneycontrol’s audience compris<strong>in</strong>g of digital-first and<br />

conscious users, the platform aimed <strong>to</strong> deliver <strong>in</strong>formation<br />

through varied mediums (website, app, podcast) featur<strong>in</strong>g<br />

<strong>in</strong>formation <strong>in</strong> dist<strong>in</strong>ct formats. Moneycontrol’s<br />

multi-platform presence serves it <strong>to</strong> be the one-s<strong>to</strong>pdest<strong>in</strong>ation<br />

br<strong>in</strong>g<strong>in</strong>g all bus<strong>in</strong>ess news and trends for<br />

audience that is constantly on-the-move.<br />

With moneycontrol realiz<strong>in</strong>g the demand for premium and<br />

personalised services, the platform rolled out Moneycontrol<br />

Pro and the Moneycontrol Podcasts. As the perfect product<br />

for loyal users who heavily consume market-related<br />

<strong>in</strong>formation and news, Moneycontrol Pro br<strong>in</strong>gs daily<br />

<strong>in</strong>vestment recommendations, curated markets data,<br />

exclusive trad<strong>in</strong>g recommendations, <strong>in</strong>dependent equity<br />

analysis, actionable <strong>in</strong>vestment ideas and practical <strong>in</strong>sights<br />

from market gurus. On the other hand, the podcast property<br />

provided a means <strong>to</strong> an end by engag<strong>in</strong>g with an audience<br />

that had been so far left untapped. <strong>The</strong> audio podcasts sheds<br />

light on the various aspects perta<strong>in</strong><strong>in</strong>g <strong>to</strong> <strong>in</strong>vestments,<br />

personal f<strong>in</strong>ance, market trends, etc.<br />

<strong>The</strong> digital offer<strong>in</strong>gs by moneycontrol are the perfect<br />

amalgamation of <strong>in</strong>-house expertise and capabilities for<br />

breakthrough journalism and s<strong>to</strong>rytell<strong>in</strong>g that provide highquality<br />

content <strong>in</strong> captivat<strong>in</strong>g formats.<br />

Along with this, I am also responsible for <strong>in</strong>troduc<strong>in</strong>g new<br />

products and services, In addition <strong>to</strong> strategiz<strong>in</strong>g and<br />

process<strong>in</strong>g plans for moneycontrol, that help generate<br />

advertis<strong>in</strong>g revenue. With the race <strong>to</strong> be the first <strong>in</strong> the<br />

<strong>in</strong>formation age be<strong>in</strong>g of paramount importance, the<br />

consumer can be rest assured that via moneycontrol they<br />

receive the latest news and reports that is backed with<br />

research, analysis and <strong>in</strong>dustry perspective.<br />

IS: Digital platforms have far more outreach as<br />

compared <strong>to</strong> traditional bus<strong>in</strong>ess models. How has the<br />

f<strong>in</strong>ancial sec<strong>to</strong>r embraced technology <strong>to</strong> create multiple<br />

channels <strong>to</strong> serve their audience better?<br />

Gautam: S<strong>in</strong>ce 2014, a slew of policy measures like<br />

Digital India, Skill India, Make <strong>in</strong> India, Startup India, has<br />

thrust the nation <strong>to</strong>wards an unprecedented digital<br />

18<br />

August <strong>2019</strong>|


evolution. In addition, with Reliance Jio’s enabled<br />

smartphone penetration and affordable data prices have<br />

aided digitization <strong>to</strong> grow from strength <strong>to</strong> strength and has<br />

gradually overtaken the traditional outreach of various<br />

bus<strong>in</strong>ess operations. Rapid advancements <strong>in</strong> technology has<br />

made digital an <strong>in</strong>tegral part of our everyday lives. It has<br />

altered the content consumption pattern of the consumers.<br />

<strong>The</strong> gradual shift from traditional <strong>to</strong> digital has not been<br />

restricted <strong>to</strong> one segment but all the <strong>in</strong>dustries. <strong>The</strong> growth<br />

of tech-driven <strong>in</strong>itiatives has enhanced cus<strong>to</strong>mer<br />

experience, thereby improv<strong>in</strong>g efficiency and reduced costs.<br />

Subsequently, the f<strong>in</strong>ance sec<strong>to</strong>r has undergone meteoric<br />

advancements <strong>in</strong> the digital doma<strong>in</strong>. People track s<strong>to</strong>cks<br />

and all the latest trends on their screens <strong>in</strong>stantly. Lead<strong>in</strong>g<br />

the way, moneycontrol is one of the only f<strong>in</strong>ance and<br />

bus<strong>in</strong>ess news dest<strong>in</strong>ations that also provide a mutual fund<br />

<strong>in</strong>vestment platform – Money Control Transact. It provides<br />

ease <strong>in</strong> handl<strong>in</strong>g end-<strong>to</strong>-end digital transactions with<br />

personalized recommendations for mutual funds based on<br />

multiple parameters. Extend<strong>in</strong>g itself <strong>to</strong> a multi digital<br />

platform; moneycontrol leverages it <strong>to</strong> reach out <strong>to</strong> a wider<br />

audience with readily available and <strong>in</strong>formed knowledge on<br />

any company along with quick and real time access <strong>to</strong> the<br />

trends of the <strong>in</strong>dustry.<br />

IS: Moneycontrol Pro –This exclusive application was<br />

launched on March <strong>2019</strong>. K<strong>in</strong>dly take us through <strong>in</strong>itial<br />

idea or concept that led <strong>to</strong> the development of this app<br />

along with the dist<strong>in</strong>ctive features that makes it your<br />

USP over others.<br />

Gautam: Moneycontrol works <strong>to</strong>wards a vital goal of<br />

provid<strong>in</strong>g <strong>in</strong>sights along with <strong>in</strong>form<strong>in</strong>g and educat<strong>in</strong>g their<br />

audience with the latest trends <strong>in</strong> the f<strong>in</strong>ance and bus<strong>in</strong>ess<br />

<strong>in</strong>dustry. It has brought <strong>to</strong>gether the user and the experts all<br />

under one roof <strong>to</strong> ensure that the consumer, be it a seasoned<br />

trader, <strong>in</strong>ves<strong>to</strong>r or a newbie, receives everyth<strong>in</strong>g at their<br />

f<strong>in</strong>gertips on one dest<strong>in</strong>ation. By identify<strong>in</strong>g the ris<strong>in</strong>g<br />

demand for premium and personalized content, we released<br />

an ad-free moneycontrol Pro app <strong>to</strong> give our audience more<br />

personalized and cus<strong>to</strong>mized presentation of the f<strong>in</strong>ancial<br />

news and allow<strong>in</strong>g them <strong>to</strong> keep track of the latest events<br />

around the globe. <strong>The</strong> exclusive content is backed with<br />

credible and authentic <strong>in</strong>sight backed with extensive<br />

research and expert analysis. With content that goes beyond<br />

the ma<strong>in</strong>stream our readers get <strong>to</strong> make an <strong>in</strong>formed<br />

<strong>in</strong>vestment.<br />

Our services allows them <strong>to</strong> moni<strong>to</strong>r and update their<br />

watchlists and portfolio's related <strong>to</strong> S<strong>to</strong>cks, Mutual Funds,<br />

ULIPs, Bullion, commodities, futures and currencies <strong>to</strong><br />

moni<strong>to</strong>r. With our readers hav<strong>in</strong>g a real-time watch over the<br />

price and volume of s<strong>to</strong>cks, the app has also s<strong>to</strong>len a march<br />

over its competi<strong>to</strong>rs by provid<strong>in</strong>g an enhanced chart<strong>in</strong>g <strong>to</strong>ol<br />

<strong>to</strong> assist the <strong>in</strong>ves<strong>to</strong>r. This strategic idea leads <strong>to</strong> immense<br />

knowledge shar<strong>in</strong>g <strong>in</strong> the trad<strong>in</strong>g and <strong>in</strong>vest<strong>in</strong>g sec<strong>to</strong>r,<br />

result<strong>in</strong>g <strong>in</strong> the consumer mak<strong>in</strong>g a much-more <strong>in</strong>formed<br />

<strong>in</strong>vest<strong>in</strong>g decision.<br />

IS: How do you depict the growth trajec<strong>to</strong>ry of<br />

Moneycontrol for the com<strong>in</strong>g years?<br />

Gautam: <strong>The</strong> long-term aim for moneycontrol was <strong>to</strong> build<br />

a platform that caters <strong>to</strong> all the demands and requirements<br />

of the reader related <strong>to</strong> the f<strong>in</strong>ance and bus<strong>in</strong>ess <strong>in</strong>dustry.<br />

<strong>The</strong> backbone of the growth has been <strong>to</strong> provide accurate<br />

<strong>in</strong>formation and research-based analysis <strong>to</strong> our audience<br />

and become the go-<strong>to</strong> platform for all their f<strong>in</strong>ancial<br />

decisions. For <strong>in</strong>stance, one of our offer<strong>in</strong>gs based on<br />

Mutual Funds is the ‘Moneycontrol Transact’ that enables<br />

the users <strong>to</strong> understand and undertake all the Mutual Fund<br />

activities compris<strong>in</strong>g of mak<strong>in</strong>g <strong>in</strong>vestments, view<strong>in</strong>g<br />

recommendations and analyz<strong>in</strong>g markets/<strong>in</strong>vestments onthe-go.<br />

<strong>The</strong> app is highly personalized and enjoys a valueadded<br />

feature that recommends suitable mutual funds <strong>to</strong><br />

users based on the multiple parameters.<br />

<strong>The</strong> Network18’s association with Reliance Jio lends aid <strong>in</strong><br />

thrust<strong>in</strong>g the platform on an <strong>in</strong>cremental and radical<br />

<strong>in</strong>novation path. <strong>The</strong> future lies <strong>in</strong> deeper penetration of<br />

smartphones across the length and breadth of the country.<br />

We have forever striven <strong>to</strong> <strong>in</strong>novate and improve, while<br />

stay<strong>in</strong>g true <strong>to</strong> the quality and authenticity of the content.<br />

With a staunch objective of reta<strong>in</strong><strong>in</strong>g our leadership<br />

position we have kept the consumer at the core and ensure<br />

that they make well <strong>in</strong>formed <strong>in</strong>vest<strong>in</strong>g decisions. By<br />

constantly <strong>in</strong>novat<strong>in</strong>g <strong>to</strong> cater <strong>to</strong> the evolv<strong>in</strong>g needs of the<br />

reader, we aspire <strong>to</strong> build trust <strong>in</strong> the m<strong>in</strong>ds of our audience.<br />

Moneycontrol, as the leader <strong>in</strong> the market sec<strong>to</strong>r, always<br />

looks out <strong>to</strong> give the consumer a fresh perspective, format<br />

and platform <strong>to</strong> access <strong>in</strong>formation, and we shall cont<strong>in</strong>ue<br />

<strong>to</strong> churn out a host of services <strong>in</strong> the near future that they<br />

can be proud <strong>to</strong> use.<br />

|August <strong>2019</strong> 19


A DHIKAR<br />

MICROFINANCE<br />

Uplift<strong>in</strong>g the life of Underprivileged People<br />

“Microcredit is all about giv<strong>in</strong>g<br />

hope”<br />

- Natalie Portman<br />

Based out of Odisha, Adhikar<br />

Microf<strong>in</strong>ance Private<br />

Limited is the organization<br />

which is dedicated <strong>to</strong> uplift life of<br />

underprivileged people. <strong>The</strong> company<br />

is committed <strong>to</strong> creat<strong>in</strong>g a stable and<br />

<strong>in</strong>clusive f<strong>in</strong>ancial system for<br />

betterment of socially and<br />

economically backward people. <strong>The</strong><br />

company has <strong>to</strong>uched the lives of<br />

million people through its 84 branches<br />

<strong>in</strong> five states across the country. It has<br />

a strong presence <strong>in</strong> some of the most<br />

backward districts of Odisha <strong>in</strong>clud<strong>in</strong>g<br />

Nabarangpur, Malkangiri, Koraput,<br />

Kalahandi, Bolangir, Nuapada and<br />

Bastar district <strong>in</strong> Chhattisgarh. Also<br />

some of the backward areas of Assam<br />

and West Bengal.<br />

Over the years, Adhikar has undertaken<br />

various f<strong>in</strong>ancial <strong>in</strong>clusion programs<br />

through remittance, credit l<strong>in</strong>kage <strong>to</strong><br />

Self Help Groups (SHGs) and credit<br />

for <strong>in</strong>come generation activities,<br />

water and sanitation, house renovation,<br />

and <strong>in</strong>surance services for its clients.<br />

<strong>The</strong> company also conducts f<strong>in</strong>ancial<br />

literacy programs, safety, and hygiene<br />

practices with skill tra<strong>in</strong><strong>in</strong>g activities<br />

for its client’s growth. It is associated<br />

with more than 15000 SHGs and has<br />

served more than 2 lakh clients.<br />

22<br />

Lad<strong>in</strong>g Light of Adhikar<br />

Microf<strong>in</strong>ance<br />

With over a decade of experience <strong>in</strong><br />

the field of microf<strong>in</strong>ance, Mr. Am<strong>in</strong> is<br />

the Founder and Manag<strong>in</strong>g Direc<strong>to</strong>r<br />

of the company. In addition he also is a<br />

veteran social development<br />

professional with twenty-six years of<br />

extensive experience <strong>in</strong> the sec<strong>to</strong>r. He<br />

is one of the early votaries of the<br />

microf<strong>in</strong>ance movement <strong>in</strong> Odisha. He<br />

has a master's degree <strong>in</strong> Law from the<br />

Utkal University, Bhubaneswar,<br />

Odisha. He completed the certificate<br />

course/diploma <strong>in</strong> Human Rights from<br />

the Chulalongkorn University,<br />

Bangkok and has a certificate <strong>in</strong> credit<br />

delivery and recovery mechanism from<br />

the Garm<strong>in</strong> Bank, Bangladesh and<br />

Harvard Bus<strong>in</strong>ess School, Bos<strong>to</strong>n,<br />

USA. In addition he is an Ashoka<br />

Fellow for the <strong>in</strong>novative approach <strong>to</strong><br />

f<strong>in</strong>ancial and social <strong>in</strong>termediation<br />

through SHGs. Under his dynamic<br />

leadership and f<strong>in</strong>ancial acumen,<br />

Adhikar has reached out <strong>to</strong> extremely<br />

difficult geographical locations<br />

<strong>in</strong>clud<strong>in</strong>g left w<strong>in</strong>g extremist affected<br />

districts of Odisha and Chhattisgarh.<br />

Exceptional Services Driv<strong>in</strong>g<br />

Change<br />

Adhikar Microf<strong>in</strong>ance offers f<strong>in</strong>ancial<br />

and non-f<strong>in</strong>ancial products <strong>to</strong> meet<br />

specific social needs of the<br />

disadvantaged section of the<br />

community. <strong>The</strong> company offers below<br />

f<strong>in</strong>ancial services <strong>to</strong> its clients.<br />

Income Generation Loan- Income<br />

Generation Loan is one of the primary<br />

loan products offered <strong>to</strong><br />

underprivileged women <strong>in</strong> rural and<br />

semi-rural areas. Under this product<br />

segment, the company provides loans<br />

<strong>to</strong> women who are not be<strong>in</strong>g able <strong>to</strong><br />

access formal f<strong>in</strong>ancial services <strong>to</strong><br />

improve their standard of liv<strong>in</strong>g. Over<br />

the years Adhikar has <strong>to</strong>uched the lives<br />

of 1.93 lakhs of clients.<br />

Water and Sanitation Loan -As large<br />

numbers of households <strong>in</strong> Odisha are<br />

exposed <strong>to</strong> unhygienic liv<strong>in</strong>g<br />

conditions and water-borne diseases <strong>in</strong><br />

the absence of clean dr<strong>in</strong>k<strong>in</strong>g water,<br />

Adhikar is envisioned <strong>to</strong>wards this<br />

cause and hence work<strong>in</strong>g on ‘creation<br />

of low cost <strong>in</strong>frastructure for<br />

accessibility of water and <strong>to</strong>ilets’ <strong>to</strong><br />

ensure safe dr<strong>in</strong>k<strong>in</strong>g water and<br />

hygienic sanitation for the people.<br />

Adhikar provides WATSAN loan<br />

termed as ‘Jeevan Dhara’ and reached<br />

out <strong>to</strong> 3348 clients.<br />

Energy Loan-<strong>The</strong> company offers safe,<br />

susta<strong>in</strong>able solar solution <strong>in</strong> the lives of<br />

the rural and tribal communities of<br />

Odisha for their social and economic<br />

empowerment. Around 3648 clients are<br />

benefited through this product.<br />

MSME Loan -MSME loan is offered <strong>to</strong><br />

small entrepreneurs (small bus<strong>in</strong>ess<br />

owner). MSME loan is one of the<br />

August <strong>2019</strong>|


asic requirements of the poor and<br />

underprivileged communities for the<br />

expansion of their respective bus<strong>in</strong>ess<br />

and generates more <strong>in</strong>come. <strong>The</strong><br />

company provides MSME Loan <strong>to</strong><br />

small entrepreneurs or small bus<strong>in</strong>ess<br />

owners for their various f<strong>in</strong>ancial<br />

needs. Over the year 199 clients are<br />

benefited through this loan.<br />

Low-Cost Hous<strong>in</strong>g Loan- Adhikar<br />

addresses the hous<strong>in</strong>g f<strong>in</strong>ance need of<br />

the poor and underprivileged and offers<br />

low-cost hous<strong>in</strong>g loan/house<br />

improvement loan with an easy<br />

repayment provision.<br />

Micro-<strong>in</strong>surance- Though poor are<br />

vulnerable <strong>to</strong> workplace <strong>in</strong>juries, only<br />

a few of them are covered under<br />

formal <strong>in</strong>surance. <strong>The</strong> company’s all<br />

of the cus<strong>to</strong>mer are covered under<br />

credit l<strong>in</strong>e <strong>in</strong>surance with jo<strong>in</strong>t life<br />

cover<br />

Mak<strong>in</strong>g a World a Better place<br />

Adhikar strives for the betterment of<br />

society through its exceptional<br />

non-f<strong>in</strong>ancial services.<br />

<strong>F<strong>in</strong>ancial</strong> Literacy- Access <strong>to</strong> formal<br />

credit along with f<strong>in</strong>ancial education is<br />

the key <strong>to</strong> f<strong>in</strong>ancial <strong>in</strong>clusion of the<br />

poor and unprivileged. Adhikar is<br />

striv<strong>in</strong>g <strong>to</strong>wards render<strong>in</strong>g f<strong>in</strong>ancial<br />

literacy <strong>to</strong> educate its cus<strong>to</strong>mers on<br />

various f<strong>in</strong>ancial services and risk<br />

management.<br />

Cloth for Work (CFW) -Cloth<strong>in</strong>g is one<br />

of the most important aspects of human<br />

life and Adhikar makes it available for<br />

the needy while keep<strong>in</strong>g their dignity<br />

<strong>in</strong>tact.<br />

Skill Tra<strong>in</strong><strong>in</strong>g for Entrepreneurship-<br />

Adhikar strongly believes <strong>in</strong> the idea of<br />

“Entrepreneurship” as the driv<strong>in</strong>g force<br />

beh<strong>in</strong>d susta<strong>in</strong>able and large scale<br />

development of the marg<strong>in</strong>alized and<br />

deprived communities. It envisioned <strong>to</strong><br />

scale-up the capacity of the youths for<br />

employment and entrepreneurship by<br />

impart<strong>in</strong>g skill.<br />

Prioritiz<strong>in</strong>g Client Needs<br />

Adhikar Microf<strong>in</strong>ance is always ready<br />

<strong>to</strong> walk an extra mile for its cus<strong>to</strong>mers.<br />

<strong>The</strong> company is creat<strong>in</strong>g best-<strong>in</strong>-class<br />

<strong>in</strong>come generation activities for low<strong>in</strong>come<br />

<strong>in</strong>dividuals <strong>to</strong> improve their<br />

quality of liv<strong>in</strong>g. With better access <strong>to</strong><br />

f<strong>in</strong>ancial services, health, hygiene and<br />

susta<strong>in</strong>able green energy, the company<br />

is ensur<strong>in</strong>g utmost cus<strong>to</strong>mer<br />

satisfaction.<br />

With the use of <strong>in</strong>novative <strong>in</strong>formation<br />

communication technology, Adhikar is<br />

serv<strong>in</strong>g a large number of cus<strong>to</strong>mers <strong>in</strong><br />

a faster, transparent, secure ways. <strong>The</strong><br />

company supports a robust and<br />

resilient service <strong>to</strong> the beneficiaries.<br />

Moreover, bus<strong>in</strong>ess processes are most<br />

efficient with the use of technology.<br />

Future Roadmap<br />

Adhikar has become the preferred<br />

lender and a partner of the cus<strong>to</strong>mers<br />

<strong>in</strong> transform<strong>in</strong>g their social and<br />

economic life. Focus on robust digital<br />

technology <strong>to</strong> reach out <strong>to</strong> more<br />

underprivileged cus<strong>to</strong>mers <strong>in</strong> remote<br />

locations with digital f<strong>in</strong>ancial services<br />

and meet<strong>in</strong>g the current needs like<br />

MSME loans, hous<strong>in</strong>g loans,<br />

au<strong>to</strong>mobile loans etc. <strong>The</strong> company is<br />

look<strong>in</strong>g forward <strong>to</strong> spread out <strong>to</strong> 6<br />

states <strong>in</strong> India. Adhikar is the only MFI<br />

<strong>in</strong> Eastern India <strong>to</strong> reach the most<br />

disadvantaged people <strong>in</strong> remote<br />

locations. We cherish this idea and<br />

further strengthen it <strong>to</strong> achieve the<br />

f<strong>in</strong>ancial <strong>in</strong>clusion <strong>in</strong><strong>to</strong> a reality. It<br />

wants <strong>to</strong> be the lead<strong>in</strong>g MFI <strong>in</strong> Eastern<br />

India work<strong>in</strong>g <strong>in</strong> most difficult<br />

locations <strong>in</strong>clud<strong>in</strong>g the conflict zones.<br />

We are<br />

‘’<br />

transform<strong>in</strong>g<br />

the lives<br />

of socially and<br />

economically<br />

backward<br />

people<br />

|August <strong>2019</strong> 23


How SECURE<br />

are<br />

INSTANT LOAN PORTALS<br />

ABOUT THE AUTHOR<br />

Akshay Mehrotra is the Co-founder and CEO of<br />

EarlySalary, India’s largest consumer lend<strong>in</strong>g<br />

application. He has over 16 years of experience at<br />

some of the biggest brands <strong>in</strong> the country. Armed<br />

with a Master’s Degree <strong>in</strong> Bus<strong>in</strong>ess Adm<strong>in</strong>istration<br />

from Symbiosis Institute of Management Studies,<br />

Pune, Akshay Mehrotra is now spearhead<strong>in</strong>g his<br />

own Start-up venture EarlySalary. Prior <strong>to</strong> this,<br />

Akshay was associated with brands like Future<br />

Retail Ltd, PolicyBazaar.com, Big Bazaar and Bajaj<br />

Allianz Life Insurance Co. Ltd. His bus<strong>in</strong>ess<br />

acumen and attention <strong>to</strong> detail led <strong>to</strong> him be<strong>in</strong>g<br />

conferred with the “<strong>Most</strong> Talented CMO of the<br />

Year” award <strong>in</strong> 2013 – 2014 <strong>in</strong> the retail space, by<br />

CMO Asia. In his leisure time, he likes <strong>to</strong> explore<br />

new places and spend time with his family.<br />

24<br />

August <strong>2019</strong>|


Security Insights<br />

Akshay Mehrotra<br />

Co-founder<br />

|August <strong>2019</strong> 25


Instant loans are available on various portals onl<strong>in</strong>e. <strong>The</strong>ir application and approval process is fast and hassle-free, and the<br />

loan is transferred almost immediately <strong>to</strong> your account. Everyth<strong>in</strong>g from the application process <strong>to</strong> document verification<br />

is done onl<strong>in</strong>e, from the comfort of your home. However, while this is very convenient, you need <strong>to</strong> be careful while<br />

shar<strong>in</strong>g personal <strong>in</strong>formation onl<strong>in</strong>e, especially when it relates <strong>to</strong> f<strong>in</strong>ancial matters. Many websites and loan portals are secure<br />

and you can trust them <strong>to</strong> keep your <strong>in</strong>formation safe, but there are also many websites and apps which may turn out <strong>to</strong> be<br />

fake and breach your privacy. Instant loan portals are just like all other websites some are secure while others are not. Hence,<br />

<strong>to</strong> ensure that your personal <strong>in</strong>formation is protected and not misused, you need <strong>to</strong> be careful which portals <strong>to</strong> trust with your<br />

<strong>in</strong>formation. Here are some tips <strong>to</strong> help you f<strong>in</strong>d out if the lender is legit and trustworthy.<br />

Check their physical address and contact <strong>in</strong>formation<br />

Every company has a physical office, and onl<strong>in</strong>e lenders are no exception. Reputable lenders would have their address and<br />

contact number listed on their website. If no address or contact <strong>in</strong>formation is listed, it is a major red flag. Without a chance of<br />

contact<strong>in</strong>g your lender, there is no way <strong>to</strong> hold them accountable for any mistakes. <strong>The</strong>re is also the much greater danger that<br />

the company doesn’t exist at all. Even if contact <strong>in</strong>formation is listed, it is always better <strong>to</strong> call them and speak <strong>to</strong> the people<br />

<strong>in</strong> charge <strong>to</strong> get an idea of the legitimacy of the lender before shar<strong>in</strong>g your f<strong>in</strong>ancial <strong>in</strong>formation with them.<br />

Check if the website is secured and encrypted<br />

This is the easiest and most basic th<strong>in</strong>g <strong>to</strong> do before decid<strong>in</strong>g whether <strong>to</strong> trust any website with your <strong>in</strong>formation. Hackers and<br />

scammers tend <strong>to</strong> steal and misuse your <strong>in</strong>formation through unprotected websites. If your browser is show<strong>in</strong>g security errors<br />

<strong>in</strong> the website, you need <strong>to</strong> be wary of it unless you trust the lender implicitly. All you need <strong>to</strong> do <strong>to</strong> verify the encryption on<br />

the website is look at the address bar. A secure website has a “lock” icon and its URL starts with “https” <strong>in</strong>stead of “http”. If<br />

these are present, the portal is more likely <strong>to</strong> be safe.<br />

<strong>Watch</strong> out for Scammers<br />

A major <strong>in</strong>dication of scammers is if they ask you <strong>to</strong> pay a fee upfront while you’re apply<strong>in</strong>g for a loan. This is the most<br />

common red flag you’ll come across when it comes <strong>to</strong> onl<strong>in</strong>e <strong>in</strong>stant loan portals. No reputable lender would ask you <strong>to</strong> pay<br />

upfront fees. <strong>The</strong> fee may be masked as someth<strong>in</strong>g fancy or benign, like “process<strong>in</strong>g fee”, but you’re not responsible <strong>to</strong> cover<br />

any <strong>in</strong>itial payment. Such a demand is a clear sign that the website is dishonest, and you should never take loans from such<br />

portals.<br />

Another sign that the lender is a scammer is if they are offer<strong>in</strong>g loans <strong>to</strong> anyone without a credit check. It may seem a good<br />

deal, but reputable lenders don’t take the risk of giv<strong>in</strong>g you a loan without ensur<strong>in</strong>g that you can repay them. A loan you get<br />

without credit checks may seem <strong>to</strong>o good <strong>to</strong> be true because it usually is. Scammers tend <strong>to</strong> charge ridiculously high penalties<br />

and late fees if you fall beh<strong>in</strong>d on your payments, which they count on.<br />

Create a strong password<br />

All onl<strong>in</strong>e portals, apps and websites are susceptible <strong>to</strong> hack<strong>in</strong>g and security breaches, no matter how secure they claim <strong>to</strong> be.<br />

<strong>The</strong> best way <strong>to</strong> prevent misuse of your <strong>in</strong>formation is <strong>to</strong> set a strong password. It may seem an <strong>in</strong>significant detail, <strong>to</strong>o<br />

tedious <strong>to</strong> pay much attention <strong>to</strong>, but its importance cannot be ignored. A strong password may be difficult <strong>to</strong> remember,<br />

especially if you haven’t used it elsewhere, but the best way <strong>to</strong> keep your f<strong>in</strong>ancial <strong>in</strong>formation safe is <strong>to</strong> use a password that<br />

is difficult <strong>to</strong> crack and also not used <strong>in</strong> any social media account. Try <strong>to</strong> use uppercase and lowercase letters as well as<br />

numbers, and even symbols if it is permitted. This will significantly m<strong>in</strong>imize identity threats and help <strong>in</strong> keep<strong>in</strong>g your<br />

<strong>in</strong>formation safe.<br />

Be wary of unprofessional cus<strong>to</strong>mer service<br />

Unprofessional or unresponsive cus<strong>to</strong>mer service is always an off-putter, but <strong>in</strong> case of onl<strong>in</strong>e loan portals, it is a red flag<br />

which may <strong>in</strong>dicate that the website is not trustworthy. A primitive website which is full of errors is a sign that you may be<br />

deal<strong>in</strong>g with scammers. Another th<strong>in</strong>g <strong>to</strong> look out for is how their cus<strong>to</strong>mer service staff speaks <strong>to</strong> you. While f<strong>in</strong>ancial<br />

<strong>in</strong>stitutions are not known for their warm service, they are usually professional, if not polite. If, on speak<strong>in</strong>g with the staff,<br />

you get the impression that there is someth<strong>in</strong>g fishy, trust your <strong>in</strong>st<strong>in</strong>cts. After all, it is better <strong>to</strong> be safe than sorry.<br />

Care must be taken <strong>to</strong> ensure that your <strong>in</strong>formation is safe with the <strong>in</strong>stant loan portal you choose, and many portals provide<br />

security features like encrypted transactions <strong>to</strong> ensure the security of your f<strong>in</strong>ancial <strong>in</strong>formation. EarlySalary is one such<br />

portal, which is lead<strong>in</strong>g <strong>in</strong> security features and gives immense importance <strong>to</strong> <strong>in</strong>formation protection and privacy.<br />

26<br />

August <strong>2019</strong>|


F USION<br />

MICROFINANCE<br />

A Decade-Old Voyage <strong>in</strong> Women Empowerment<br />

Rural India along with tier<br />

three, four and five <strong>to</strong>wns<br />

have been considered as<br />

significant contribu<strong>to</strong>rs <strong>to</strong> the growth<br />

of Indian economic s<strong>to</strong>ry over the last<br />

fifteen <strong>to</strong> twenty years. <strong>The</strong> goods and<br />

services with respect <strong>to</strong> the agricultural<br />

activities carried throughout these<br />

areas have consistently enhanced,<br />

ensur<strong>in</strong>g an all-around resurgence <strong>in</strong><br />

activities across the economic pla<strong>in</strong> <strong>in</strong><br />

the last two decades. NBFC’s have<br />

played a pioneer<strong>in</strong>g role <strong>in</strong> cater<strong>in</strong>g <strong>to</strong><br />

the credit requirements of millions of<br />

cus<strong>to</strong>mers <strong>in</strong> these areas both <strong>in</strong> the<br />

secured and unsecured lend<strong>in</strong>g<br />

landscape. Today, these NBFCs have a<br />

place of pride <strong>in</strong> hav<strong>in</strong>g a large pie of<br />

the Indian credit market. It has also<br />

evolved by offer<strong>in</strong>g ‘one w<strong>in</strong>dow’ and<br />

para bank<strong>in</strong>g services <strong>to</strong> cus<strong>to</strong>mers at<br />

their doorstep, enabl<strong>in</strong>g larger parts of<br />

the country <strong>to</strong> be brought under the<br />

umbrella of f<strong>in</strong>ancial services and as a<br />

result, the ga<strong>in</strong>s have been more<br />

evident. NBFC credit as a percentage<br />

of India’s GDP is approximately 13%.<br />

Various estimates put NBFCs cater<strong>in</strong>g<br />

<strong>to</strong> 30-45% of the <strong>to</strong>tal credit <strong>in</strong> India.<br />

Recently, a special category of NBFCs,<br />

the MFIs(Micro F<strong>in</strong>ance Institutions)<br />

are prov<strong>in</strong>g <strong>to</strong> be a frontrunner <strong>in</strong><br />

Inclusive Growth. Along with a<br />

cus<strong>to</strong>mer base of around 3.8 crores <strong>to</strong><br />

an asset book size of approx. Rs.<br />

1,87,000 crores, it is grow<strong>in</strong>g at an<br />

impressive rate of more than 35%.<br />

One such company enlist<strong>in</strong>g its growth<br />

<strong>in</strong> the said MFIs is Fusion<br />

Microf<strong>in</strong>ance Pvt. Ltd. Established <strong>in</strong><br />

January 20<strong>10</strong>, Fusion operates on the<br />

time-tested Jo<strong>in</strong>t Liability Group (JLG)<br />

model with <strong>10</strong>0% women clients from<br />

rural and semi-rural areas.<br />

Headquartered <strong>in</strong> Delhi, Fusion is<br />

provid<strong>in</strong>g f<strong>in</strong>ancial services through<br />

524 branches that spread across 18<br />

Indian states. It believes <strong>in</strong> robust<br />

bus<strong>in</strong>ess practices, transparent policies<br />

expressed <strong>to</strong>wards the Cus<strong>to</strong>merfocused<br />

Approach with regard <strong>to</strong> the<br />

clientele. Fusion primarily works <strong>in</strong><br />

rural and semi-urban areas provid<strong>in</strong>g<br />

f<strong>in</strong>ancial services <strong>to</strong> women belong<strong>in</strong>g<br />

<strong>to</strong> the economically and socially<br />

deprived section of the society. Over<br />

85% of the active loan clients of<br />

Fusion belong <strong>to</strong> the marg<strong>in</strong>alized<br />

communities such as ST/SC and OBC.<br />

It is provid<strong>in</strong>g f<strong>in</strong>ancial services <strong>in</strong> 205<br />

backward districts out of 254<br />

operational districts.<br />

Handl<strong>in</strong>g <strong>The</strong> Reigns<br />

Founder and CEO - Devesh Sachdev<br />

is an XLRI post graduate with sixteen<br />

years of experience <strong>in</strong> the service<br />

<strong>in</strong>dustry. He started his career with Citi<br />

group <strong>in</strong> 1996 prior <strong>to</strong> Fusion’s orig<strong>in</strong>.<br />

In the past, he has worked <strong>in</strong> capacity<br />

of a Direc<strong>to</strong>r <strong>in</strong> BSA Group of<br />

<strong>Companies</strong> where he successfully led<br />

the growth of BSA <strong>to</strong> a pan India<br />

foothold with diversified service<br />

offer<strong>in</strong>gs. Across all the diverse<br />

experiences, his expertise lies <strong>in</strong><br />

build<strong>in</strong>g bus<strong>in</strong>esses, manag<strong>in</strong>g large<br />

teams <strong>in</strong> a cost-efficient manner,<br />

strategy, key relationship management<br />

and handl<strong>in</strong>g all dimensions of the<br />

bus<strong>in</strong>ess. Under his leadership, Fusion<br />

has grown <strong>in</strong><strong>to</strong> one of the lead<strong>in</strong>g<br />

microf<strong>in</strong>ance <strong>in</strong>stitutions and cont<strong>in</strong>ues<br />

<strong>to</strong> expand its operations. He was on the<br />

Board of MFIN, a Self-Regula<strong>to</strong>ry<br />

Organization for NBFC-MFIs. MFIN<br />

works closely with regula<strong>to</strong>rs and other<br />

key stakeholders. It plays an active part<br />

<strong>in</strong> the larger f<strong>in</strong>ancial <strong>in</strong>clusions<br />

dialogue through the medium of<br />

microf<strong>in</strong>ance. In 2015, he attended and<br />

successfully completed a Strategic<br />

leadership program at Harvard<br />

Bus<strong>in</strong>ess School.<br />

Reach<strong>in</strong>g for the Skies<br />

<strong>The</strong>re are some ethics and pr<strong>in</strong>ciples<br />

that Fusion cares and implements<br />

throughout its organization and<br />

operations which are stated below -<br />

• Integrity: “We adhere <strong>to</strong> ethical<br />

standards <strong>to</strong> ensure <strong>in</strong>tegrity,<br />

transparency, <strong>in</strong>dependence &<br />

accountability <strong>in</strong> deal<strong>in</strong>g with all<br />

stakeholders,” says Team Fusion.<br />

• Responsibility: “Grow<strong>in</strong>g with<br />

responsibility, we are very high on<br />

governance mechanism, strategic<br />

risk management framework and<br />

well-diversified portfolios,” tells<br />

Devesh.<br />

• Passionate People and Work<strong>in</strong>g<br />

28<br />

August <strong>2019</strong>|


• Culture: “Passionate & strong team<br />

and positive workplace culture<br />

fosters an environment where<br />

employees feel connected and<br />

contribute <strong>to</strong> achiev<strong>in</strong>g,” he adds<br />

further.<br />

• Humility: “Fusion leads with<br />

humility. Cont<strong>in</strong>uously evolv<strong>in</strong>g <strong>to</strong><br />

achieve excellence, believes <strong>in</strong> a<br />

collaborative effort, collectively<br />

takes its employees forward, values<br />

stakeholders, appreciate the success<br />

and accept the challenges,” op<strong>in</strong>es<br />

Devesh.<br />

• Exceptional Client Focus: “Putt<strong>in</strong>g<br />

the ‘client first’ has been a<br />

qu<strong>in</strong>tessential Fusion credo across<br />

years and the focus has always been<br />

<strong>to</strong> provide seamless services <strong>to</strong> our<br />

clients across the length and breadth<br />

of the country,” adds Fusion team.<br />

By keep<strong>in</strong>g the above pr<strong>in</strong>ciples <strong>in</strong><br />

m<strong>in</strong>d, the Fusion team provides its<br />

clients with optimum services. By<br />

connect<strong>in</strong>g with Fusion, the 1.5 million<br />

women cus<strong>to</strong>mers across the country,<br />

came under the larger ‘organized<br />

f<strong>in</strong>ancial umbrella’ and ma<strong>in</strong>stream<br />

credit l<strong>in</strong>e. <strong>The</strong>y are assured of a long<br />

term partner <strong>in</strong> growth and not a fairweather<br />

friend. Also, they received a<br />

chance <strong>to</strong> upgrade themselves, be it on<br />

<strong>F<strong>in</strong>ancial</strong> Literacy Level or learn<strong>in</strong>g<br />

vocational subjects under the<br />

organization’s well-entrenched CSR<br />

program. <strong>The</strong> clients are encouraged <strong>to</strong><br />

become entrepreneurs <strong>in</strong> their own<br />

right lead<strong>in</strong>g <strong>to</strong> a better standard of<br />

liv<strong>in</strong>g for them and the family. This<br />

helps them <strong>in</strong> provid<strong>in</strong>g better<br />

education, health and better stature <strong>in</strong><br />

society. Through this process, Fusion is<br />

be<strong>in</strong>g able <strong>to</strong> create more jobs <strong>in</strong> its<br />

catchment area lead<strong>in</strong>g <strong>to</strong> better overall<br />

development <strong>in</strong> the rural ecosystem.<br />

Challenge Accepted! Industry<br />

Disrupted...<br />

From all these years, the company has<br />

turned opportunities <strong>in</strong><strong>to</strong> achievements.<br />

1.5 million women clients from rural<br />

areas depict the vast cus<strong>to</strong>mer loyalty<br />

Fusion has. Achiev<strong>in</strong>g an exceptional<br />

feat <strong>in</strong> employee satisfaction, Fusion<br />

has entered the <strong>to</strong>p quadrant among<br />

BFSI organizations with a score of<br />

78% <strong>in</strong> the Employee Satisfaction<br />

Survey, conducted by Aon Hewitt. “We<br />

successfully launched our mobile app,<br />

mShakti,” states Devesh emphasiz<strong>in</strong>g<br />

on the company’s digital journey.<br />

This unique solution has significantly<br />

improved cus<strong>to</strong>mer on-board<strong>in</strong>g<br />

process, TAT for the loan process<strong>in</strong>g<br />

has reduced, improved <strong>in</strong>ven<strong>to</strong>ry<br />

management of loan documents and<br />

secured data management <strong>in</strong> terms of<br />

keep<strong>in</strong>g digital copies of all the<br />

documents safe. <strong>The</strong> company has<br />

taken steps <strong>to</strong> strengthen a strong risk<br />

management framework which seeks<br />

<strong>to</strong> proactively identify, address and<br />

mitigate exist<strong>in</strong>g and emerg<strong>in</strong>g risks.<br />

<strong>The</strong> firm is supported by diversified<br />

lenders which <strong>in</strong>cludes private banks,<br />

mutual funds and other f<strong>in</strong>ancial<br />

<strong>in</strong>stitutions. <strong>The</strong> future aspirations of<br />

the company <strong>in</strong>cludes:<br />

• Effective client life-cycle<br />

engagement. Provid<strong>in</strong>g need-based<br />

flexible f<strong>in</strong>ancial solutions.<br />

• Aspir<strong>in</strong>g <strong>to</strong> serve 5 million<br />

cus<strong>to</strong>mers <strong>in</strong> the next 3 <strong>to</strong> 4 years<br />

through PAN India coverage.<br />

• Cont<strong>in</strong>uous <strong>in</strong>vestment <strong>in</strong> <strong>in</strong>novative<br />

technologies <strong>in</strong> order <strong>to</strong> provide a<br />

seamless experience <strong>to</strong> the clients.<br />

• Build a ‘Best Place <strong>to</strong> Work’<br />

platform. <strong>The</strong> Plan is <strong>to</strong> recruit 5000<br />

plus members, <strong>to</strong> make a strong<br />

‘Fusion Team’.<br />

• Scale-up responsibly and explore<br />

new products. Use of data analytics<br />

for <strong>in</strong>sightful bus<strong>in</strong>ess decisions and<br />

risk mitigation while ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g a<br />

cont<strong>in</strong>uous focus on human capital.<br />

We are<br />

‘’<br />

motivated<br />

<strong>to</strong> provide<br />

susta<strong>in</strong>able<br />

socio-economic<br />

growth <strong>to</strong><br />

our clients<br />

|August <strong>2019</strong> 29


K UDOS<br />

FINANCE<br />

Fund<strong>in</strong>g Ideas, Empower<strong>in</strong>g Idea<strong>to</strong>rs<br />

An entrepreneur needs a few<br />

basic th<strong>in</strong>gs <strong>to</strong> start a<br />

venture – a unique idea, a<br />

target cus<strong>to</strong>mer, and f<strong>in</strong>ance. Of<br />

these, money and idea are perhaps<br />

the most crucial. Many a time, they<br />

have <strong>to</strong> let go of an idea just because<br />

there wasn’t enough money <strong>to</strong> back<br />

it. For such ambitious, purposedriven,<br />

and self-employed people <strong>in</strong><br />

the country, the need is – access <strong>to</strong><br />

money. While bank<strong>in</strong>g <strong>in</strong>stitutes and<br />

Venture Capitalists are do<strong>in</strong>g their<br />

part, the role of <strong>Non</strong>-<strong>Bank<strong>in</strong>g</strong><br />

<strong>F<strong>in</strong>ancial</strong> <strong>Companies</strong> has been<br />

ga<strong>in</strong><strong>in</strong>g attention. Kudos F<strong>in</strong>ance<br />

and Investments is one such<br />

technology led data-driven NBFC<br />

cater<strong>in</strong>g <strong>to</strong> those <strong>in</strong> need of f<strong>in</strong>ancial<br />

help <strong>to</strong> realize their potential. S<strong>in</strong>ce<br />

<strong>in</strong>ception, it has disbursed over 130<br />

crores, completed over 1 lac loans<br />

hav<strong>in</strong>g over 50,000 unique<br />

cus<strong>to</strong>mers present over eight<br />

hundred cities <strong>in</strong> the country.<br />

Liv<strong>in</strong>g the Dreams<br />

It all started when Pavitra<br />

Walvekar, then work<strong>in</strong>g <strong>in</strong> San<br />

Francisco, returned <strong>to</strong> India and<br />

noticed a massive gap <strong>in</strong> fulfill<strong>in</strong>g<br />

debt requirements for the underserved<br />

market. It was a challeng<strong>in</strong>g<br />

market <strong>to</strong> serve s<strong>in</strong>ce its an<br />

unsecured product with most<br />

cus<strong>to</strong>mers not hav<strong>in</strong>g Strong<br />

f<strong>in</strong>ancial paperwork. <strong>The</strong> foundation<br />

for Kudos was laid and through a<br />

focused data led approach and<br />

perseverance the team proved the<br />

model and kept execut<strong>in</strong>g, even<br />

evolv<strong>in</strong>g their offer<strong>in</strong>g with time.<br />

Pavitra feels, “Our lives are<br />

fulfill<strong>in</strong>g when we have mean<strong>in</strong>g and<br />

purpose. Liv<strong>in</strong>g a life that benefits<br />

other people’s lives is the best way<br />

possible <strong>to</strong> live. In a small way, I<br />

have mean<strong>in</strong>g and purpose with<br />

families we support through<br />

employment and the loans we give <strong>in</strong><br />

the market.”<br />

He was later jo<strong>in</strong>ed by Naresh Vigh<br />

as Co-founder a ex-Bajaj and<br />

<strong>in</strong>dustry veteran<br />

NBFC – <strong>The</strong> Evolv<strong>in</strong>g Support<br />

NBFC’s are cater<strong>in</strong>g <strong>to</strong> cus<strong>to</strong>mers<br />

usually overlooked and left out of<br />

the formal system by private and<br />

public sec<strong>to</strong>r banks. NBFC’s have<br />

<strong>in</strong>tegrated them by be<strong>in</strong>g risk takers<br />

and built specific niche<br />

understand<strong>in</strong>g of these markets. <strong>The</strong><br />

country can only grow if large parts<br />

of the populations are part of the<br />

India s<strong>to</strong>ry. NBFC’S have broken<br />

the l<strong>in</strong>k of large parts of the<br />

population rely<strong>in</strong>g on loan sharks <strong>to</strong><br />

meet their f<strong>in</strong>ancial needs, thereby<br />

empower<strong>in</strong>g the nation. Us<strong>in</strong>g<br />

technology, NBFCs are enabl<strong>in</strong>g<br />

achievement of higher scale and<br />

predictability of service. It has<br />

allowed on-board<strong>in</strong>g of cus<strong>to</strong>mers,<br />

evaluation and delivery of the loan<br />

<strong>to</strong> be changed dramatically.<br />

While they cont<strong>in</strong>ue <strong>to</strong> provide<br />

fund<strong>in</strong>g for various personal and<br />

bus<strong>in</strong>ess needs, NBFCs themselves<br />

have gone through a st<strong>in</strong>g<strong>in</strong>g funds<br />

crunch <strong>in</strong> the last 6 months. S<strong>in</strong>ce<br />

the IL&FS crisis, the funds from two<br />

ma<strong>in</strong> providers - MFs and banks -<br />

have been dry<strong>in</strong>g up. While a few of<br />

the NBFCs had the mismatch on<br />

maturity tenors for asset and<br />

liability, but the majority of others<br />

<strong>in</strong>clud<strong>in</strong>g the short team lenders who<br />

did not have these issues had also <strong>to</strong><br />

bear the brunt. <strong>The</strong>re are a lot of<br />

discussions on open<strong>in</strong>g up l<strong>in</strong>es<br />

through public sec<strong>to</strong>r banks or RBI<br />

provid<strong>in</strong>g a special w<strong>in</strong>dow with a<br />

l<strong>in</strong>e of credit for NBFCs. However,<br />

this needs <strong>to</strong> be resolved on an<br />

urgent basis so that both the NBFCs<br />

30<br />

August <strong>2019</strong>|


and the large economic base be<strong>in</strong>g<br />

served by them, start gallop<strong>in</strong>g<br />

forward fast aga<strong>in</strong>.<br />

<strong>The</strong> Way <strong>to</strong> Achieve Kudos!<br />

Kudos F<strong>in</strong>ance is a profitable<br />

venture that is backed by multiple<br />

bank<strong>in</strong>g <strong>in</strong>stitutions. <strong>The</strong><br />

understand<strong>in</strong>g of a specific cus<strong>to</strong>mer<br />

niche allows it <strong>to</strong> tailor an<br />

experience that is appropriate for the<br />

cus<strong>to</strong>mer. <strong>The</strong> company’s<br />

understand<strong>in</strong>g of cus<strong>to</strong>mer’s<br />

marg<strong>in</strong>s, bus<strong>in</strong>ess cycles, experience<br />

allows it <strong>to</strong> cater <strong>to</strong> them with speed<br />

and accuracy thereby solv<strong>in</strong>g the<br />

problem of go<strong>in</strong>g <strong>to</strong> multiple places<br />

<strong>to</strong> get a loan and giv<strong>in</strong>g a great<br />

cus<strong>to</strong>mer experience. Believ<strong>in</strong>g that<br />

no-one size fits all, it has curated<br />

specific solutions by divid<strong>in</strong>g the<br />

self-employed <strong>in</strong><strong>to</strong> 3 categories<br />

MSME- Mom and pop shops all<br />

under 1Cr <strong>in</strong> turnover eg. retailers,<br />

traders, general s<strong>to</strong>res ticket size 3-5<br />

lacs<br />

Professional Loans- Doc<strong>to</strong>rs, CA'S,<br />

Architects ticket size 7-<strong>10</strong>lacs<br />

Partnerships- Us<strong>in</strong>g various<br />

platforms plugg<strong>in</strong>g <strong>in</strong><strong>to</strong> distribution<br />

networks for a specific niche market<br />

eg. Education fees, Doc<strong>to</strong>r hardware<br />

purchase,Uber drivers etc Ticket size<br />

5k-80k<br />

An <strong>in</strong>-house tech team has built<br />

capabilities <strong>to</strong> enable contactless<br />

disbursement, authentication and<br />

collection. Its differentiated<br />

approach uses data m<strong>in</strong><strong>in</strong>g <strong>to</strong><br />

K-STAMP cus<strong>to</strong>mers, which is a<br />

pre-approved methodology <strong>to</strong><br />

acquire cus<strong>to</strong>mers. Through<br />

K-STAMP strategy Kudos achieves:<br />

• Super experience for the cus<strong>to</strong>mer<br />

as the loan is disbursed with<strong>in</strong> 48<br />

hours<br />

• Higher conversion for the sales<br />

team<br />

• Avoid<strong>in</strong>g highly leveraged<br />

cus<strong>to</strong>mers that come through DSA<br />

channels<br />

• Lower process<strong>in</strong>g cost a team is<br />

work<strong>in</strong>g only on files with a very<br />

high probability of approval,<br />

lead<strong>in</strong>g <strong>to</strong> higher profitability.<br />

Gett<strong>in</strong>g Future Ready<br />

Be<strong>in</strong>g a part of cus<strong>to</strong>mers’ growth<br />

and support<strong>in</strong>g them through each<br />

life cycle of their bus<strong>in</strong>ess gives<br />

team Kudos immense joy and pride<br />

<strong>in</strong> positively impact<strong>in</strong>g peoples<br />

lives. Pavitra says, “I envision a<br />

company of scale that caters and<br />

reaches a million lives. <strong>The</strong> aim is <strong>to</strong><br />

execute with speed and accuracy<br />

with operations across India and<br />

creat<strong>in</strong>g a <strong>10</strong>00cr book company.”<br />

Our country is<br />

grow<strong>in</strong>g and<br />

we are<br />

play<strong>in</strong>g a<br />

small part <strong>in</strong> its<br />

growth by<br />

empower<strong>in</strong>g<br />

‘’peoples lives<br />

|August <strong>2019</strong> 31


ABOUT THE<br />

AUTHOR<br />

Shajai Jacob is CEO - GCC (Middle<br />

E a s t ) o f A N A R O C K P r o p e r t y<br />

Consultants, launched by real<br />

estate <strong>in</strong>dustry veteran Anuj Puri <strong>in</strong><br />

2017. A well-rounded sales &<br />

market<strong>in</strong>g expert, Mr. Jacob was<br />

previously Executive Direc<strong>to</strong>r &<br />

Head - Market<strong>in</strong>g (West Asia) at<br />

one of India's lead<strong>in</strong>g <strong>in</strong>ternational<br />

property consultancies. He is<br />

based out of ANAROCK's Dubai<br />

office, has complete oversight of<br />

the Firm's brokerage operations<br />

across the Middle East & North<br />

A f r i c a n c o u n t r i e s , a n d<br />

spearheads ANAROCK's rapidly<br />

grow<strong>in</strong>g Middle Eastern bus<strong>in</strong>ess.<br />

He has 18+ years of rich experience<br />

<strong>in</strong> build<strong>in</strong>g brands and widen<strong>in</strong>g<br />

the visibility and scope for lead<strong>in</strong>g<br />

b u s i n e s s e s a n d h a s d e e p<br />

expertise across national and<br />

<strong>in</strong>ternational markets. In the past,<br />

he worked with major firms such<br />

as H<strong>in</strong>dustan Unilever, YES BANK,<br />

United Spirits, K<strong>in</strong>gfisher Airl<strong>in</strong>es<br />

and Barista. He holds a Master<br />

degree <strong>in</strong> Bus<strong>in</strong>ess Adm<strong>in</strong>istration.<br />

Shajai Jacob<br />

CEO<br />

32<br />

August <strong>2019</strong>|


Through the Professional’s Eye<br />

NRIS SEEKING HOME LOANS IN INDIA -<br />

A CHECKLIST<br />

Just like resident Indians, NRIs can <strong>in</strong>vest <strong>in</strong> any<br />

number of properties <strong>in</strong> India and are also eligible<br />

<strong>to</strong> avail of home loans for as many properties as<br />

they like. Of course, while there is no cap on the number<br />

of properties for which an NRI can take home loans for,<br />

repayment capacity must always be fac<strong>to</strong>red <strong>in</strong>. Overleverag<strong>in</strong>g<br />

is never a good idea and regardless of what<br />

viewpo<strong>in</strong>t a bank takes, NRIs must do their own<br />

repayment capacity calculations.<br />

In India, most banks and non-bank<strong>in</strong>g f<strong>in</strong>ancial<br />

<strong>in</strong>stitutions offer home loans <strong>to</strong> NRIs. However, the<br />

tenure of the home loan may vary, and the rate of <strong>in</strong>terest<br />

is usually higher for NRIs.<br />

Loan Tenure and Rate of Interest<br />

An NRI usually has <strong>to</strong> pay a higher rate of <strong>in</strong>terest than<br />

resident Indians. <strong>The</strong> tenure for a home loan <strong>to</strong> an NRI<br />

usually ranges between 5 <strong>to</strong> 20 years - only <strong>in</strong> select<br />

cases can it go up <strong>to</strong> 30 years for salaried professionals.<br />

<strong>Most</strong> banks determ<strong>in</strong>e the loan amount eligibility of NRI<br />

borrowers based on their <strong>in</strong>come and credit his<strong>to</strong>ry.<br />

Apart from fulfill<strong>in</strong>g basics like m<strong>in</strong>imum age,<br />

qualification and years of employment, one must earn a<br />

m<strong>in</strong>imum amount <strong>to</strong> qualify for a home loan.<br />

<strong>The</strong> manda<strong>to</strong>ry <strong>in</strong>come limit aga<strong>in</strong> varies from bank <strong>to</strong><br />

bank and also differs for the country of residence. For<br />

<strong>in</strong>stance, $24,000 a year is considered the m<strong>in</strong>imum<br />

<strong>in</strong>come level for US-based NRIs. <strong>The</strong> loan amount can<br />

start from a few lakhs and go up <strong>to</strong> crores, depend<strong>in</strong>g on<br />

how much is the bank conv<strong>in</strong>ced of one’s eligibility.<br />

Some banks may allowNRIs <strong>to</strong> club their spouse’s or<br />

sibl<strong>in</strong>g’s <strong>in</strong>come with theirs <strong>to</strong> improve their eligibility,<br />

while other banks will only consider the pr<strong>in</strong>cipal<br />

borrower’s <strong>in</strong>come. Obviously, it is important <strong>to</strong> have a<br />

good credit his<strong>to</strong>ry and high credit score, as banks will<br />

<strong>in</strong>variably check the <strong>in</strong>tend<strong>in</strong>g borrower’s credit report -<br />

both <strong>in</strong> the country of residence and India.<br />

Eligibility Requirements<br />

Any NRI can apply for a home loan <strong>in</strong> India as long as<br />

he/she is capable of repay<strong>in</strong>g the loan and meets the<br />

eligibility requirements. <strong>The</strong>se can aga<strong>in</strong> vary from bank<br />

<strong>to</strong> bank - however, most banks follow basic guidel<strong>in</strong>es:<br />

Age:<strong>The</strong> home loan applicant should be m<strong>in</strong>imum 18<br />

years and maximum 60 years of age. This age limit may<br />

differ depend<strong>in</strong>g on the bank <strong>in</strong> question - for <strong>in</strong>stance,<br />

Axis Bank lists 24 years as the m<strong>in</strong>imum age for NRI<br />

applicants.<br />

Job tenure:<strong>The</strong> applicant should have been employed<br />

abroad for at least two years, or should be serv<strong>in</strong>g a valid<br />

job contract abroad for a m<strong>in</strong>imum period of two years.<br />

Type of account:<strong>The</strong> applicant needs <strong>to</strong> open an<br />

NRE/NRO (non-resident rupee/non-resident ord<strong>in</strong>ary)<br />

account from which <strong>to</strong> service the home loan.<br />

Documents Required for Avail<strong>in</strong>g Home Loan<br />

• Valid passport and visa documents for the manda<strong>to</strong>ry<br />

know your cus<strong>to</strong>mer (KYC) exercise.<br />

• Permanent address proof <strong>in</strong> India.<br />

• Appo<strong>in</strong>tment letter, work experience certificate, work<br />

permit and contract of employment from the current<br />

employer <strong>in</strong> the concerned country.<br />

• Salary pay-slips and support<strong>in</strong>g statements of <strong>Non</strong>-<br />

Resident External (NRE) and <strong>Non</strong>-Resident Ord<strong>in</strong>ary<br />

|August <strong>2019</strong> 33


Prevail<strong>in</strong>g Rate of Interest for NRIs <strong>in</strong> lead<strong>in</strong>g banks <strong>in</strong> India<br />

Bank<br />

Annual Rate for Loan<br />

Annual Interest Rate amount up <strong>to</strong> INR 30<br />

Lakhs<br />

Annual Rate for Loan<br />

amount up <strong>to</strong> INR 75<br />

Lakhs<br />

Rate for Loan<br />

amount above INR<br />

75 Lakhs<br />

SBI 8.70%onwards 8.65 - 8.75% 8.90 - 9.00% 9.00 - 9.<strong>10</strong>%<br />

HDFC Bank 8.80% onwards 8.75 - 9.25% 8.95 - 9.45% 9.00 - 9.50%<br />

ICICI Bank 8.95% onwards 8.95% 9.<strong>10</strong>% 9.15%<br />

Axis Bank 8.80% onwards 8.90% 9.05% 9.<strong>10</strong>%<br />

Canara Bank 8.85% onwards 8.75% 8.85% 8.90%<br />

(NRO) bank accounts.<br />

• Address proof from the current country of residence,<br />

verified by the current employer (this can be supplied<br />

by mail as well), along with the <strong>in</strong>come tax return<br />

statements from the concerned country.<br />

• A valid qualification certificate <strong>to</strong> pass eligibility<br />

criteria.<br />

• A General Power of Authority (GPA), duly notarized.<br />

Repayment of Home Loan<br />

An NRI can opt for various routes <strong>to</strong> make the<br />

repayment of their home loan EMIs, which must<br />

manda<strong>to</strong>rily be paid <strong>in</strong> Indian rupees via an NRE or<br />

NRO account:<br />

• Transfer money from an overseas bank account<br />

through regular bank<strong>in</strong>g channels.<br />

• Issue post-dated cheques or an Electronic Clearance<br />

Service (ECS) mandate from an NRE, NRO or Foreign<br />

Currency <strong>Non</strong>-Repatriable (FCNR) bank account.<br />

• Pay from the rental <strong>in</strong>come accrued from the property.<br />

• Issue cheques for the EMI from a local relative’s bank<br />

account.<br />

<strong>The</strong> designated GPA holder must be present <strong>in</strong> person at<br />

the time of disbursement of the home loan, as his/her<br />

signature is required by the bank <strong>in</strong> the absence of the<br />

ma<strong>in</strong> applicant.<br />

Importance of Power of At<strong>to</strong>rney<br />

<strong>Most</strong> lenders require a Power of At<strong>to</strong>rney (PoA) while<br />

extend<strong>in</strong>g home loans <strong>to</strong> NRIs. A PoA is a document<br />

stat<strong>in</strong>g that the NRI has given someone else the authority<br />

<strong>to</strong> make certa<strong>in</strong> decisions and act on their behalf.<br />

<strong>The</strong> logic beh<strong>in</strong>d this requirement is s<strong>in</strong>ce the NRI lives<br />

<strong>in</strong> a foreign country, the lender needs someone <strong>in</strong> India<br />

<strong>to</strong> deal with. <strong>The</strong> PoA enables the bank <strong>to</strong> have a po<strong>in</strong>t of<br />

contact <strong>in</strong> India <strong>in</strong> case of any property or loan-related<br />

issue. Usually, lenders <strong>in</strong>sist that the NRI borrowers<br />

appo<strong>in</strong>t their parents, friends or children as the PoA<br />

holder.<br />

While these are the broad guidel<strong>in</strong>es for NRIs avail<strong>in</strong>g<br />

home loans <strong>in</strong> India, it is also important that NRIs do<br />

their own due diligence and compare the best bank<br />

options available.<br />

S<strong>in</strong>ce certa<strong>in</strong> rules vary from bank <strong>to</strong> bank, NRIs should<br />

check the <strong>in</strong>formation available onl<strong>in</strong>e and also speak <strong>to</strong><br />

the concerned representative <strong>in</strong> each of the banks under<br />

consideration. This not only allows them <strong>to</strong> identify the<br />

best option suit<strong>in</strong>g their requirements but also opens a<br />

w<strong>in</strong>dow for possible cus<strong>to</strong>mizations.<br />

34<br />

August <strong>2019</strong>|


NIGHTINGALE<br />

Transform<strong>in</strong>g the Lives of Underprivileged<br />

<strong>Non</strong>-bank<strong>in</strong>g f<strong>in</strong>ancial<br />

companies are an <strong>in</strong>tegral<br />

part of the Indian <strong>F<strong>in</strong>ancial</strong><br />

system. <strong>The</strong> NBFC sec<strong>to</strong>r <strong>in</strong> India<br />

has undergone significant over the<br />

past few years. This sec<strong>to</strong>r plays a<br />

strategic important role <strong>in</strong> poverty<br />

alleviation. Microf<strong>in</strong>ance <strong>in</strong>stitutes<br />

are the robust pillars of progress,<br />

economic growth, and development<br />

of the economy. In develop<strong>in</strong>g<br />

countries like India, Women-centric<br />

microf<strong>in</strong>ance <strong>in</strong>stitutions are play<strong>in</strong>g<br />

a critical role <strong>in</strong> empower<strong>in</strong>g<br />

Women. Over the years,<br />

Microf<strong>in</strong>ance <strong>in</strong>stitutions have<br />

helped nation <strong>to</strong> achieve the<br />

objective of f<strong>in</strong>ancial <strong>in</strong>clusion.<br />

With a social vision <strong>to</strong> reach out<br />

an underprivileged segment of<br />

society, especially women between<br />

the age group eighteen <strong>to</strong> fiftyfive,<br />

Night<strong>in</strong>gale F<strong>in</strong>vest Private<br />

Limited (NFPL) offers microcredit<br />

services <strong>to</strong> transform the lives<br />

their lives. <strong>The</strong> company is<br />

dedicatedly provid<strong>in</strong>g its services <strong>to</strong><br />

the sixteen districts of the Assam,<br />

Meghalaya, Mizoram, and<br />

Arunachal Pradesh. Night<strong>in</strong>gale<br />

has 37 branches <strong>in</strong> 13 districts of<br />

Assam and 1 branch <strong>in</strong><br />

Meghalaya, Mizoram, and<br />

Arunachal Pradesh as on date.<br />

36<br />

Successful Journey over the Years<br />

<strong>The</strong> journey of the night<strong>in</strong>gale<br />

started seventeen years back when<br />

Night<strong>in</strong>gale Charitable Society was<br />

formed on Gandhi Jayanti Day, 2nd<br />

Oc<strong>to</strong>ber 1997 at Guwahati. With a<br />

vision <strong>to</strong> conduct various social<br />

activities <strong>in</strong> a rural area, Night<strong>in</strong>gale<br />

is registered under the Societies Act<br />

<strong>in</strong> the year 1998.To change the<br />

economic conditions of the poor, the<br />

society started its micro-f<strong>in</strong>ance<br />

activities by avail<strong>in</strong>g fund from<br />

f<strong>in</strong>ancial <strong>in</strong>stitutes and banks <strong>to</strong><br />

generate <strong>in</strong>come activities for the<br />

underprivileged. We believe that we<br />

have earned full faith of the poorest<br />

class of the society <strong>to</strong> whom we<br />

are associat<strong>in</strong>g like a catalyst for<br />

their upliftment and for that we<br />

can console ourselves that our<br />

organization has contributed<br />

someth<strong>in</strong>g <strong>to</strong> the society which<br />

directly reflects our success. Today,<br />

the Company is work<strong>in</strong>g with<br />

experienced and knowledgeable<br />

professionals with vast experience<br />

and complementary skill set <strong>in</strong> the<br />

f<strong>in</strong>anc<strong>in</strong>g of MSMEs, and other<br />

similar product s<strong>in</strong>ce we believe<br />

with the eternal philosophy that the<br />

success of any <strong>in</strong>stitution requires<br />

competency standards on the part of<br />

its staff . <strong>The</strong> his<strong>to</strong>ry & track<br />

record of management is critical<br />

for the growth and susta<strong>in</strong>ability of<br />

microf<strong>in</strong>ance <strong>in</strong>stitution. We have<br />

taken our strategy <strong>to</strong> go more and<br />

more unbanked areas <strong>to</strong> serve the<br />

under preveleiged section of the<br />

society as commited <strong>to</strong> our<br />

mission.An Ingenious Leader of<br />

Night<strong>in</strong>gale<br />

Mantu Nath Sarma is the<br />

Manag<strong>in</strong>g Direc<strong>to</strong>r and CEO of<br />

the company. Under his leadership,<br />

the company cont<strong>in</strong>ues <strong>to</strong> provide<br />

micro-credit activities <strong>to</strong> the<br />

underprivileged section of the<br />

society. He is a post graduate <strong>in</strong><br />

Commerce possess<strong>in</strong>g over 17 years<br />

of experience <strong>in</strong> the field of<br />

promotion and f<strong>in</strong>anc<strong>in</strong>g of<br />

MSMEs, Microf<strong>in</strong>ance, and<br />

<strong>F<strong>in</strong>ancial</strong> Structur<strong>in</strong>g. “Without<br />

upgrad<strong>in</strong>g the economic condition<br />

of poor and low-<strong>in</strong>come group of<br />

the society, there will not be any<br />

change of lives and liv<strong>in</strong>g standard<br />

of poor and low-<strong>in</strong>come group of<br />

the society and also generate<br />

employment <strong>to</strong> unemployed”, Says<br />

Mantu.<br />

He is <strong>in</strong>strumental <strong>in</strong> spread<strong>in</strong>g<br />

the outreach of microcredit w<strong>in</strong>g<br />

of Night<strong>in</strong>gale Charitable Society<br />

with the consistent growth <strong>in</strong><br />

bus<strong>in</strong>ess. To change the economic<br />

conditions of the poor, Mantu has<br />

raised fund from various f<strong>in</strong>ancial<br />

<strong>in</strong>stitutions and banks for<br />

August <strong>2019</strong>|


generat<strong>in</strong>g <strong>in</strong>come activities for<br />

low-<strong>in</strong>come households. His<br />

ethics helps him <strong>to</strong> make a good<br />

relationship with officials of the<br />

banks and f<strong>in</strong>ancial <strong>in</strong>stitutes. This<br />

help <strong>in</strong> rais<strong>in</strong>g fund from numerous<br />

f<strong>in</strong>ancial <strong>in</strong>stitutes and banks. He<br />

has been moni<strong>to</strong>r<strong>in</strong>g the activities<br />

and complied with guidel<strong>in</strong>es of<br />

regula<strong>to</strong>ry authorities.<br />

Mak<strong>in</strong>g a Mark<br />

On account of his ability and<br />

knowledge, the Manag<strong>in</strong>g Direc<strong>to</strong>r<br />

of the company was nom<strong>in</strong>ated by<br />

SIDBI for undergo<strong>in</strong>g tra<strong>in</strong><strong>in</strong>g on<br />

Strategic Response <strong>to</strong> Risk <strong>in</strong><br />

Microf<strong>in</strong>ance Markets at Boulder<br />

Institute of Microf<strong>in</strong>ance at<br />

Wash<strong>in</strong>g<strong>to</strong>n DC . <strong>The</strong> activities of<br />

Night<strong>in</strong>gale Charitable Society were<br />

acknowledged by the North Eastern<br />

Development F<strong>in</strong>ance Corporation<br />

Ltd.<br />

<strong>The</strong> society is awarded with a<br />

certificate of excellence <strong>in</strong> 20<strong>10</strong><br />

excellence <strong>in</strong> Enterprise creation<br />

and contribution <strong>to</strong> the growth of<br />

the economy <strong>in</strong> the N.E Region.<br />

<strong>The</strong> company has bagged award as<br />

the best microcredit f<strong>in</strong>ance<br />

company <strong>in</strong> Assam. <strong>The</strong> company<br />

also awarded as Best NBFC <strong>in</strong><br />

North Eastern Region by MSME<br />

<strong>Bank<strong>in</strong>g</strong> Excellence Award. In this<br />

connection the Government of<br />

India, Department of Home Affairs<br />

telecasted a documentary <strong>in</strong><br />

Doordarshan Titled # Purbottar ke<br />

Sitare # (Star of the Northeast)<br />

for half an hour highlight<strong>in</strong>g all<br />

our activities for the society <strong>in</strong> the<br />

northeast as a mark of their<br />

recognition.<br />

Mak<strong>in</strong>g the world a better place<br />

<strong>to</strong> live-<strong>in</strong><br />

Night<strong>in</strong>gale is also engaged <strong>in</strong><br />

Social activities like health<br />

check-up camps, cleanl<strong>in</strong>ess<br />

programs, AIDs awareness, benefits<br />

of forestry, etc. <strong>The</strong> microcredit<br />

activities of the Company have<br />

extended <strong>to</strong> un-served areas where<br />

other MFIs are not assessed <strong>to</strong> the<br />

areas. <strong>The</strong> company is provid<strong>in</strong>g<br />

services <strong>to</strong> areas where banks or<br />

other MFIs are not adequate <strong>to</strong><br />

provide f<strong>in</strong>ancialsupport.<br />

Night<strong>in</strong>gale is successful <strong>in</strong><br />

transform<strong>in</strong>g the lives of many<br />

unprivileged people. <strong>The</strong> company<br />

is dedicated <strong>to</strong> raise the <strong>in</strong>come of<br />

poor people and uplift their f<strong>in</strong>ancial<br />

condition. <strong>The</strong> company has<br />

<strong>in</strong>spired many poor people <strong>to</strong><br />

become an entrepreneur by<br />

provid<strong>in</strong>g f<strong>in</strong>ancial assistance,<br />

necessary tra<strong>in</strong><strong>in</strong>g and cont<strong>in</strong>uous<br />

counsel<strong>in</strong>g by our dedicated staff<br />

members.<br />

<strong>The</strong> Road Ahead<br />

Progress<strong>in</strong>g forward with a positive<br />

approach, the company’s aim is <strong>to</strong><br />

provide microcredit <strong>to</strong> 1 million<br />

families by the end of 2025. <strong>The</strong><br />

company is also expand<strong>in</strong>g its<br />

activities <strong>to</strong> entire states of N.E<br />

Region. <strong>The</strong> company is<br />

implement<strong>in</strong>g the technology of<br />

m-pose company spice money for<br />

cashless transaction. Night<strong>in</strong>gale<br />

will cont<strong>in</strong>ue <strong>to</strong> deliver best <strong>in</strong> class<br />

microcredit services <strong>to</strong><br />

underprivileged <strong>in</strong> the future s<strong>in</strong>ce it<br />

is a <strong>to</strong>ol for economic growth and<br />

poverty alleviation.<br />

We are<br />

‘’<br />

chang<strong>in</strong>g<br />

the lives of<br />

underprivileged<br />

through<br />

microcredit<br />

services<br />

|August <strong>2019</strong> 37


PIRAMAL CAPITAL<br />

& HOUSING FINANCE<br />

F<strong>in</strong>anc<strong>in</strong>g Your Dreams Of Growth<br />

Khushru Jij<strong>in</strong>a is the<br />

Manag<strong>in</strong>g Direc<strong>to</strong>r of<br />

Piramal Capital &<br />

Hous<strong>in</strong>g F<strong>in</strong>ance. A Chartered<br />

Accountant with an illustrious career<br />

spann<strong>in</strong>g well over three decades <strong>in</strong><br />

the field of real estate, corporate<br />

f<strong>in</strong>ance and treasury management, he<br />

has been with the Piramal Group for<br />

around 18 years. His role<br />

encompasses oversee<strong>in</strong>g the entire<br />

spectrum of activities rang<strong>in</strong>g from<br />

orig<strong>in</strong>ation, <strong>in</strong>vestments, asset<br />

management, exits and new<br />

fundrais<strong>in</strong>gs.<br />

<strong>The</strong> <strong>F<strong>in</strong>ancial</strong> Group<br />

Piramal Capital & Hous<strong>in</strong>g F<strong>in</strong>ance<br />

Limited (PCHFL) is registered as a<br />

hous<strong>in</strong>g f<strong>in</strong>ance company with<br />

National Hous<strong>in</strong>g Bank (NHB). It is<br />

engaged <strong>in</strong> various f<strong>in</strong>ancial services<br />

bus<strong>in</strong>esses and provides both<br />

wholesale and retail fund<strong>in</strong>g<br />

opportunities across <strong>in</strong>dustry sec<strong>to</strong>rs.<br />

In real estate, it provides hous<strong>in</strong>g<br />

f<strong>in</strong>ance and other f<strong>in</strong>anc<strong>in</strong>g solutions<br />

across the entire capital stack such as<br />

structured debt, construction f<strong>in</strong>ance,<br />

flexible lease rental discount<strong>in</strong>g etc.<br />

PCHFL also offers cus<strong>to</strong>mised<br />

f<strong>in</strong>anc<strong>in</strong>g solutions <strong>to</strong> the hospitality<br />

sec<strong>to</strong>r.<br />

<strong>The</strong> wholesale bus<strong>in</strong>ess <strong>in</strong> the non-real<br />

estate sec<strong>to</strong>r <strong>in</strong>cludes separate<br />

verticals:<br />

38<br />

Corporate F<strong>in</strong>ance (CFG) - It<br />

provides cus<strong>to</strong>mized fund<strong>in</strong>g solutions<br />

<strong>to</strong> companies across sec<strong>to</strong>rs such as<br />

<strong>in</strong>frastructure, renewable energy,<br />

<strong>in</strong>dustrials, etc.<br />

Emerg<strong>in</strong>g Corporate Lend<strong>in</strong>g (ECL)<br />

– It focuses on provid<strong>in</strong>g funds <strong>to</strong><br />

Small and Medium Enterprises<br />

(SMEs).<br />

Tech-transformation<br />

<strong>The</strong> country's NBFC sec<strong>to</strong>r is<br />

experienc<strong>in</strong>g rapid growth, due <strong>to</strong><br />

macroeconomic conditions and high<br />

credit penetration. It is also witness<strong>in</strong>g<br />

major disruptions through the<br />

adoption of tech-driven <strong>in</strong>novations.<br />

In its early days, PCHFL focused on<br />

build<strong>in</strong>g a standardized set of systems,<br />

bus<strong>in</strong>ess processes and underwrit<strong>in</strong>g<br />

standards <strong>to</strong> achieve scale and<br />

redef<strong>in</strong><strong>in</strong>g the market with <strong>in</strong>novative<br />

products. Today it is <strong>to</strong>uted as hav<strong>in</strong>g<br />

some of the best processes and<br />

governance standards as evidenced<br />

and validated at multiple <strong>in</strong>stances by<br />

the regula<strong>to</strong>rs, various external<br />

service providers as well as the rat<strong>in</strong>g<br />

agencies themselves.<br />

Leverag<strong>in</strong>g technology, PCHFL<br />

adopted a cus<strong>to</strong>mized and built <strong>to</strong> suit<br />

technology platform that spans the<br />

entire wholesale f<strong>in</strong>ance bus<strong>in</strong>ess. It<br />

helped the company <strong>to</strong> enhance its<br />

operational efficiency by elim<strong>in</strong>at<strong>in</strong>g<br />

data duplication, reduc<strong>in</strong>g paperwork,<br />

facilitat<strong>in</strong>g a seamless data flow for<br />

effective moni<strong>to</strong>r<strong>in</strong>g and control.<br />

A recent scheme relies on a<br />

technology-led solution <strong>in</strong> both<br />

cus<strong>to</strong>mer acquisition and stakeholder<br />

(distribu<strong>to</strong>rs and developer)<br />

management. It has the ability <strong>to</strong> send<br />

out well-targeted propositions,<br />

provide more personal access <strong>to</strong><br />

cus<strong>to</strong>mers, lower turnaround time and<br />

provide more efficient service. It is<br />

expected <strong>to</strong> significantly impact the<br />

company's ability <strong>to</strong> scale the size of<br />

its book, whilst also creat<strong>in</strong>g a USP,<br />

through its reliance on technology.<br />

Innovation – <strong>The</strong> Key <strong>to</strong> Growth<br />

<strong>The</strong> Piramal Group has successfully<br />

created <strong>in</strong>dustry benchmarks time and<br />

aga<strong>in</strong> by launch<strong>in</strong>g unique strategies<br />

and rely<strong>in</strong>g on both product and<br />

process <strong>in</strong>novations <strong>to</strong> ga<strong>in</strong> a<br />

competitive edge.<br />

In order <strong>to</strong> detect early warn<strong>in</strong>g<br />

signals, it created a unique asset<br />

moni<strong>to</strong>r<strong>in</strong>g model across its<br />

<strong>in</strong>vestments with the team moni<strong>to</strong>r<strong>in</strong>g<br />

each project on a regular basis. This<br />

<strong>in</strong>cludes conduct<strong>in</strong>g regular site visits<br />

for real estate projects, ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g<br />

monthly MIS updates on the progress<br />

of each <strong>in</strong>vestment, ensur<strong>in</strong>g<br />

August <strong>2019</strong>|


collection of receivables, conduct<strong>in</strong>g<br />

regular project moni<strong>to</strong>r<strong>in</strong>g meet<strong>in</strong>gs<br />

with the clients and more.<br />

<strong>The</strong> fund management bus<strong>in</strong>ess also<br />

brought certa<strong>in</strong> unique and <strong>in</strong>novative<br />

strategies such as slum redevelopment<br />

(Mumbai Redevelopment Fund) or<br />

bulk buy<strong>in</strong>g of apartments (Apartment<br />

Fund). It has also translated this<br />

entrepreneurial m<strong>in</strong>d-set <strong>in</strong><strong>to</strong> the<br />

<strong>in</strong>troduction of multiple new products<br />

with<strong>in</strong> its wholesale lend<strong>in</strong>g bus<strong>in</strong>ess<br />

over the years – from a ‘Flexi-LRD’ <strong>to</strong><br />

the ‘Piramal Preferred Partner’<br />

program. Recently, it set up the<br />

Emerg<strong>in</strong>g Corporate Lend<strong>in</strong>g team <strong>to</strong><br />

target small and medium enterprise<br />

lend<strong>in</strong>g <strong>in</strong> order <strong>to</strong> access smaller<br />

corporates.<br />

In its retail Hous<strong>in</strong>g F<strong>in</strong>ance bus<strong>in</strong>ess,<br />

it <strong>in</strong>troduced a unique bus<strong>in</strong>ess model<br />

– B2B2C – (bus<strong>in</strong>ess <strong>to</strong> developer <strong>to</strong><br />

cus<strong>to</strong>mer) which is a key<br />

differentia<strong>to</strong>r. In this model, it has<br />

leveraged exist<strong>in</strong>g robust relationships<br />

with its developer partners comb<strong>in</strong>ed<br />

with <strong>in</strong>novative product offer<strong>in</strong>gs such<br />

as:<br />

SUPER Loans – A popular product<br />

that fac<strong>to</strong>rs the future <strong>in</strong>come potential<br />

after assess<strong>in</strong>g the credit parameters<br />

for the retail loan <strong>to</strong> enable cus<strong>to</strong>mers<br />

<strong>to</strong> purchase their ideal home.<br />

AdvantAGE -- Specially designed for<br />

parent-child where<strong>in</strong> both can pay a<br />

higher EMI <strong>in</strong> the <strong>in</strong>itial years when<br />

their <strong>in</strong>come is higher. In the later<br />

years, when <strong>to</strong>tal family <strong>in</strong>come is<br />

reduced, the cus<strong>to</strong>mer can avail an<br />

option <strong>to</strong> pay lower EMIs fac<strong>to</strong>r<strong>in</strong>g<br />

the revised family <strong>in</strong>come.<br />

Bridge -- It caters <strong>to</strong> those cus<strong>to</strong>mers<br />

who aspire <strong>to</strong> buy a new house by<br />

help<strong>in</strong>g them with the down payment<br />

before sell<strong>in</strong>g their exist<strong>in</strong>g property.<br />

Triumphant Moments<br />

From w<strong>in</strong>n<strong>in</strong>g awards and accolades<br />

for its wide scale of abilities, <strong>to</strong> firmly<br />

ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g a bot<strong>to</strong>m l<strong>in</strong>e that speaks<br />

for itself, PCHFL’s performance has<br />

been widely recognised by the<br />

<strong>in</strong>dustry. It has received several<br />

accolades, <strong>in</strong>clud<strong>in</strong>g Asia One: Global<br />

India 2017, Bus<strong>in</strong>ess Leader of the<br />

Year: Global Real Estate Congress<br />

2017, Visionary <strong>in</strong> Real Estate<br />

F<strong>in</strong>anc<strong>in</strong>g: NDTV Property Awards<br />

2017, CXO of the year: Realty Plus<br />

2018 and CEO of the year: 8th EPC<br />

World Awards.<br />

Inspir<strong>in</strong>g Generations <strong>to</strong> Come<br />

<strong>The</strong> Piramal Group values of<br />

Knowledge, Action, Care and Impact<br />

guide PCHFL's culture and are also<br />

personified by its purpose – ‘Do<strong>in</strong>g<br />

Well and Do<strong>in</strong>g Good’. In the same<br />

mould, Khushru would like <strong>to</strong><br />

encourage the youth <strong>to</strong>day <strong>to</strong> take a<br />

very long term view when start<strong>in</strong>g out<br />

<strong>in</strong> their professional lives and careers.<br />

He says, “I have always believed that<br />

the most important advice that can be<br />

given <strong>to</strong> the younger generation is <strong>to</strong><br />

be true <strong>to</strong> themselves; <strong>to</strong> not <strong>to</strong> act <strong>in</strong><br />

haste and take the wrong path, <strong>to</strong> be<br />

ambitious but humble and <strong>to</strong> have the<br />

courage <strong>to</strong> say and do what they truly<br />

believe <strong>in</strong>, even if others try <strong>to</strong><br />

discourage you. Stay true <strong>to</strong> your<br />

values, beliefs and remember the path<br />

is never easy. Believe <strong>in</strong> yourself,<br />

build a long term vision and work<br />

<strong>to</strong>wards it consistently, passionately<br />

and with an overarch<strong>in</strong>g sense of<br />

purpose.”<br />

PCHFL<br />

through<br />

its group<br />

‘’<br />

companies<br />

provides<br />

cus<strong>to</strong>mized<br />

strategies for<br />

<strong>in</strong>stitutional<br />

and retail<br />

<strong>in</strong>ves<strong>to</strong>rs<br />

|August <strong>2019</strong> 39

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