Monash Health Annual Report 2018-2019

The year in review
01
We consistently
provide safe, high
quality and timely care
The implementation of the EMR Program
is pivotal in transforming how care is
provided. It will provide clinicians with
access to timely information about the
people they are caring for, and assist
them in making decisions with easier
access to best practice information.
In addition to our digital strategy, we
have embraced a whole-of-hospital
transformation with our Transforming
Care Program, enabling us to provide the
best possible care and experience for
our consumers. The Program comprises
12 connected streams of work through
leadership, teamwork and redesigning
systems and processes.
Our achievements in this financial year
include:
▪▪
Monash Health was the first service
in Victoria to implement the Neonatal
Early Onset Sepsis Calculator to keep
newborn babies with their mothers so
that bonding and breastfeeding can
be enhanced.
▪▪
Monash Health was the statewide
lead for the DHHS Maternity and
Newborn Rural and Regional
Operating Model, to support women
in determining the safest places to
deliver.
▪▪
A Telehealth service was established
across 13 adult specialties, reducing
patients’ travel costs by more than
$25,000 and travel by 450 hours.
▪▪
Hospital at Night implemented
the electronic Smartpage system,
improving the way clinical teams
communicate patient-related task
requests and evenly distribute
workload at night.
▪▪
A single point of contact model was
introduced in surgery to reduce the
amount of time patients waited for
elective surgery and pre-surgical
appointments. This improved
consumer experience and there was
a seven per cent reduction in the
number of patients waiting longer
than clinically recommended.
▪▪
Mental Health continued to develop
its Consumer and Family Carer
Service and strengthen its Advocacy
Committee with the addition of 12
new members and inpatient Peer
Support Workers.
▪▪
Our emergency department
implemented an Upfront Senior
Decision Making Model of Care to
improve the length of stay and access
to Short Stay through timely delivery
of high quality, patient-centred care.
This involved more efficient triage,
which enabled early assessment
of patients by senior clinicians and
the timely development of definitive
management plans.
▪▪
Our Diagnostic Imaging Services
redesigned the Radiologist workforce
from a campus, modality-based
model to a subspecialty model,
which is improving the quality,
accuracy and efficiency of the service.
▪▪
Structural reporting was implemented
in Perinatal Medicine and Imaging for
obstetric ultrasound, improving safety,
quality and efficiency.
▪▪
Monash Children’s Hospital gained
a magnetic resonance imaging
(MRI) licence, significantly increasing
access to this vital technology for our
youngest patients.
▪▪
Enhanced team-based management
improved significantly, with 42 ward
governance meetings established
monthly. Thirty five wards now have
set ward rounds and a simple set
of discharge planning guidelines to
ensure patients are discharged with
the information and support they
require.
▪▪
E-journey boards and patient
information technology systems in 162
clinical areas were established. This
enabled timely and consistent visibility
of individual inpatient journeys and
identified delays in patient care.
▪▪
We introduced an internal electronic
referral triage system across 46 adult
and paediatric specialist clinics. The
time taken to process a referral from
initial receipt to booking the first
appointment has been reduced from
16 to six days, eliminating the need for
paper and reducing the risk of losing
referrals.
The year in review
7