Utility Power & Water Robots, Electric Power & Water Leaders magazine, Nov2019

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C O V E R S T O R Y Possible Applications of <strong>Robots</strong> in the Industry In finance and accounting RPA bots are expected to be of significant use in the primary business process, some of which are the payment processing, invoice processing, travel and expenses accounting, reporting, and even asset accounting. One successful integration of this system is from a US investor-owned utility. The RPA bots were deployed to manage the billing processes for one of their primary commercial and industrial customer. With human employees, the process would require 17 new employees on board, but with the utilization of the RPA bots, the employees were reduced to two, thus cutting down on operational expenses as well. In human resources With automation in the human resources sector, robots can take over repetitive tasks such as training and development, new hire and induction, recruitment requisition, and leave and payroll processes, to name a few. In operational processes An investor-owned water utility took the risk and implemented a workflow automation system for customer information system (CIS) updates. The automation system was related to taking the customer service orders, and within a short period, the system already improved their service orders from 6% to a whopping 50%. If the process were done with human employees, it would require three to five full-time workers to do the entire job. With the integration of automation, the water utility 22
has significantly cut down on operational costs as well. In the audit function Bots have also proved to be useful in the audit function. One such US utility company developed an employee data protection audit bot that they now use to evaluate the controls protecting their employees’ data and to ensure that Personally Identifiable Information and Protected Health Information are free from scrutiny and misuse. The bot improved the company’s audit processes, resulting to compliance with different utility policies, procedures, and regulations, some of which are the US Privacy Act, HIPPA, and Identity Theft Prevention Act, to name a few. The bot has since been enhanced and is now on a fully functional version which can run against a wide variety of file types like excel and word. In the field On the ground Equipping robots with visual and infrared thermal imagery sensors, humans no longer need to be present at transmission substations to do the repairs and maintenance. <strong>Robots</strong> can seamlessly follow their preprogrammed paths and in- 23
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Utility Power & Water Robots, Electric Power & Water Leaders magazine, Nov2019

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