Self Serve Carwash News Fall '19

metal halide lights with LED lights, which cut our electrical bill in half!
• In the wash bays, we added custom menu signs and colorful instruction
signs, advertising the hogs-hair foam brushes, in-bay dryers and
discouraging bucket-washing (while others are waiting). We upgraded mat
holders and wand holders. We recently installed Diskin’s Super Air Shammee
in each bay, and replaced the aging ceiling booms with Zierden’s booms.
• Added a 16-video camera surveillance system.
• Painted the 4 original and faded fiberglass vacuums a bright yellow.
• Upgraded the vending machines from mechanical pull-knob style with
electronic retrofit kits.
• In the pump room, we replaced the water softener and recently switched wash
chemicals from mediocre generic brand to high-quality Blendco chemicals.
Chemical technology has improved significantly in 16 years.
WHAT DO YOU LIKE THE MOST ABOUT
RUNNING A SELF-SERVE?
What I like most about running a self-service car wash is being of service
and making a personal connection every day. For me, it’s not about making
money. It’s about making a positive difference, and letting my customers
know I care about them. I enjoy personally greeting all my customers and
talking with them, making change, explaining the wash menu options and
how the equipment works, giving out extra tokens, and using my portable
jump starter to help a customer when their vehicle battery dies. In this day, a
little kindness goes a long way that customers will long remember.
WHAT IS THE MOST CHALLENGING?
The diversity of my work load is a challenge. Every day I need to be mentally
and physical strong to be flexible and able to handle whatever comes my way,
in a positive and professional manner, with patience and a smile. In a given
day, I may arrive to deal with a muddy bay, then need to move an abandoned
broken television set, then confront a customer who feels entitled to bucket
wash their vehicle on a busy Saturday morning, then need to make an
unexpected repair, then empathize with a long-time customer, who has fallen
on hard financial times and needs help washing their vehicle. At the end of the
day, I am tired, but feel an enormous sense of satisfaction and joy.
Keep coming!
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110 Childs Ln., Franklin, TN 37067
Call toll free at 888-881-5861
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