IT One Magazine 2020

23
90
AVAILABILITY,
REACHABILITY & QUALITY
of interaction have become
a key factor of success.
A NEW WORLD
based on technology,
robots and AI.
YEARS OF HISTORY
in telephony, communication
and collaboration applications.
Olivier Penin (Director Sales, Marketing
& Solutions, Telkea Group) met with the IT One team
to discuss the importance – and the emergence –
of collaboration and communication tools, in a world
that is more digital than ever and requires more
and more immediacy.
person speaking. Technology is helping the users to keep
focused on the meeting content. Enter a chatbot, whether
it is on a web interface or through your standard business
collaboration application. After you ask a question or request
a document, Artificial Intelligence will guide you to the correct
answer and documents. The bot/robot is able to run context
driven actions like booking a taxi, escalate a call to emergency
services, launching a video surveillance camera recording or
block an access to a room or whatever other machine-tomachine
or machine-to-human action. Real-time speech
and text analytics enriches customer experience. This includes
voice recognition for authentication, real-time translation to
text or real-time language translation. Big data handling allows
to understand how the tools are used, providing dashboards
to administrators and users, helping them in a better usage for
more efficiency. This is a new world based on technology, robots
and AI, with limitless business and day-to-day life applications.
It will accelerate the trend to cloud-based communication and
collaboration applications, fully integrated with the customer
on-premise or cloud-based business applications, in order to
take full benefit of the technology and innovations.
How can the Telkea experts assist their clients with the
implementation of collaboration tools?
Telkea ICT has 90 years of history in telephony, communication
and collaboration applications, having followed the different
evolutions and transformations with its customers and helped
THE BIGGEST REVOLUTION
IS STILL TO COME,
with a huge impact on interaction
and collaboration. Digitalization
is not only giving tools to facilitate
human-to-human interactions.
them in implementation, but also in the assessment of needs,
change management and user adoption process. Telkea Group
is a global player, including Telkea Telecom as connectivity, SIP
Trunk and Mobile carrier, combined with deep knowledge of
Telkea ICT in enterprise networking and security, providing endto-end
solutions and integration capabilities. For many years,
Telkea has also been providing a full set of cloud solutions,
allowing a mix of on-premise and cloud-based applications
in a global customized solution. But most important is Telkea’s
vertical business view, analyzing each company needs related
to its market specificities, be it linked to finance with trading
floors, compliance and fix/mobile voice recording, or be it in
the healthcare sector were communication and collaboration
applications need to be combined with nurse call or other
business critical specific communication applications. Telkea
Group is the global player that will guide you through audit,
design, implementation, maintenance, operation and analytics
of your communication and collaboration environments.
2019 2020