Ambulance UK - April 2020
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NEWSLINE<br />
maximum benefit from their<br />
volunteers’ contribution.<br />
The standard’s nine indicators of<br />
good practice cover all aspects of<br />
volunteer involvement:<br />
• Planning for volunteer<br />
involvement.<br />
• Recruiting and matching<br />
volunteers.<br />
• Recognising and rewarding<br />
volunteers.<br />
As part of the accreditation<br />
process assessors spoke to 72<br />
volunteers as well as some of<br />
the Trust’s senior managers and<br />
staff who work directly with its<br />
volunteers.<br />
Volunteer case studies<br />
Dean Warburton, Rotherham,<br />
South Yorkshire<br />
Dean started volunteering as a<br />
Patient Transport Service (PTS)<br />
driver for Yorkshire <strong>Ambulance</strong><br />
Service in 2016 and also<br />
volunteers in his local community<br />
as a Community First Responder.<br />
“I started volunteering after my<br />
Dad had a stroke. The ambulance<br />
crew who attended him were<br />
so brilliant. I wanted to give<br />
something back,” said Dean.<br />
“Being a PTS volunteer is a real<br />
passion of mine. To see the look<br />
on a patient’s face when you<br />
arrive at their front door or at the<br />
location of their clinic – they are<br />
so grateful. Knowing that you’ve<br />
taken them to an appointment<br />
they would otherwise have<br />
struggled to get to, to put them at<br />
ease, to know that you’ve made<br />
a difference, to see them smile at<br />
you, it’s just so rewarding.<br />
“There are no words to describe<br />
the rewards you get from doing<br />
this role. To get that ‘thank you’<br />
from a grateful patient, or to get a<br />
patient safely to their appointment<br />
or home and to have made their<br />
day better for them is priceless.”<br />
Les Ford, Beverley, East<br />
Yorkshire<br />
Les started volunteering as a PTS<br />
volunteer for Yorkshire <strong>Ambulance</strong><br />
Service in 2017.<br />
Les said: “I used to be a taxi driver,<br />
and felt that this would be a suitable<br />
volunteering role for me as I enjoy<br />
driving. However, in this role you’re<br />
not just driving – you’re spending<br />
a lot of time speaking to individual<br />
patients, often hearing about their<br />
ailments and sometimes their<br />
entire life story. As long as you are<br />
interested in life and people then<br />
this is a brilliant role!<br />
“I love that, in doing this role, I am<br />
able to help people that otherwise<br />
would struggle to even get to their<br />
appointment.”<br />
Nathan Greenwood, Dewsbury,<br />
West Yorkshire<br />
Nathan has always been<br />
interested in healthcare so took<br />
the opportunity to volunteer - and<br />
this was his first step to a career<br />
in the ambulance service.<br />
“I saw the Community First<br />
Responder role advertised and<br />
went for it. The training was good<br />
and I got to meet people with<br />
similar interests,” he said.<br />
“As a Community First Responder<br />
you are out and about in your<br />
local community and attending<br />
people before an ambulance crew<br />
arrives. The work is varied – for<br />
example you might just need<br />
to calm them down, deal with<br />
breathing problems or deal with a<br />
cardiac arrest.<br />
“I got to know a lot of the crews<br />
as I attended patients and<br />
through that I found out about<br />
the Emergency Care Assistant<br />
role so I applied and started in<br />
September 2019. This entrylevel<br />
role now gives me the<br />
opportunity to progress towards a<br />
paramedic.”<br />
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