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Ambulance UK - April 2020

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NEWSLINE<br />

maximum benefit from their<br />

volunteers’ contribution.<br />

The standard’s nine indicators of<br />

good practice cover all aspects of<br />

volunteer involvement:<br />

• Planning for volunteer<br />

involvement.<br />

• Recruiting and matching<br />

volunteers.<br />

• Recognising and rewarding<br />

volunteers.<br />

As part of the accreditation<br />

process assessors spoke to 72<br />

volunteers as well as some of<br />

the Trust’s senior managers and<br />

staff who work directly with its<br />

volunteers.<br />

Volunteer case studies<br />

Dean Warburton, Rotherham,<br />

South Yorkshire<br />

Dean started volunteering as a<br />

Patient Transport Service (PTS)<br />

driver for Yorkshire <strong>Ambulance</strong><br />

Service in 2016 and also<br />

volunteers in his local community<br />

as a Community First Responder.<br />

“I started volunteering after my<br />

Dad had a stroke. The ambulance<br />

crew who attended him were<br />

so brilliant. I wanted to give<br />

something back,” said Dean.<br />

“Being a PTS volunteer is a real<br />

passion of mine. To see the look<br />

on a patient’s face when you<br />

arrive at their front door or at the<br />

location of their clinic – they are<br />

so grateful. Knowing that you’ve<br />

taken them to an appointment<br />

they would otherwise have<br />

struggled to get to, to put them at<br />

ease, to know that you’ve made<br />

a difference, to see them smile at<br />

you, it’s just so rewarding.<br />

“There are no words to describe<br />

the rewards you get from doing<br />

this role. To get that ‘thank you’<br />

from a grateful patient, or to get a<br />

patient safely to their appointment<br />

or home and to have made their<br />

day better for them is priceless.”<br />

Les Ford, Beverley, East<br />

Yorkshire<br />

Les started volunteering as a PTS<br />

volunteer for Yorkshire <strong>Ambulance</strong><br />

Service in 2017.<br />

Les said: “I used to be a taxi driver,<br />

and felt that this would be a suitable<br />

volunteering role for me as I enjoy<br />

driving. However, in this role you’re<br />

not just driving – you’re spending<br />

a lot of time speaking to individual<br />

patients, often hearing about their<br />

ailments and sometimes their<br />

entire life story. As long as you are<br />

interested in life and people then<br />

this is a brilliant role!<br />

“I love that, in doing this role, I am<br />

able to help people that otherwise<br />

would struggle to even get to their<br />

appointment.”<br />

Nathan Greenwood, Dewsbury,<br />

West Yorkshire<br />

Nathan has always been<br />

interested in healthcare so took<br />

the opportunity to volunteer - and<br />

this was his first step to a career<br />

in the ambulance service.<br />

“I saw the Community First<br />

Responder role advertised and<br />

went for it. The training was good<br />

and I got to meet people with<br />

similar interests,” he said.<br />

“As a Community First Responder<br />

you are out and about in your<br />

local community and attending<br />

people before an ambulance crew<br />

arrives. The work is varied – for<br />

example you might just need<br />

to calm them down, deal with<br />

breathing problems or deal with a<br />

cardiac arrest.<br />

“I got to know a lot of the crews<br />

as I attended patients and<br />

through that I found out about<br />

the Emergency Care Assistant<br />

role so I applied and started in<br />

September 2019. This entrylevel<br />

role now gives me the<br />

opportunity to progress towards a<br />

paramedic.”<br />

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