customer InFormatIon & total cost - Goodman Manufacturing

FreIght
polICy
www.goodmanmfg.com
2012 Goodman ® Distributor Manual
transPortatIon
• Freight can be arranged by Goodman or by the customer due to the nature of the specialized delivery requirements.
• Unless otherwise requested, Goodman will only ship Commercial units on Full Truck Loads.
• Customers must indicate whether specialized transportation is required. For example, indicate whether a flatbed trailer is
needed or if tarps are required. Please also indicate whether a crane will be on-site during delivery.
• For flatbed service, customers are normally required to pay the delta between the van and flatbed price.
• Contact order services for a freight quote.
• The 7½- to 12½-ton units may be shipped using an LTL carrier only by special request and subject to Goodman’s approval.
The distributor/customer accepts all responsibility for any damage to units shipped LTL. All returns or request for credit
will be denied. Additional crating and or pallets may be available from order services for an additional expense.
• The 15-ton and larger units will not be shipped LTL.
aPPoIntments, unloadIng, and detentIon Fees
• Distributors must provide timely unloading appointments (within 7 business days) when notified of a scheduled delivery.
Failure to do so will result in the order being re-dated 15 business days from the date of occurrence.
• The agreed free unloading time for Goodman carriers is two hours. Detention or demurrage charges resulting from delays
in unloading will be charged to the distributor’s open account.
• If a carrier arrives late for an appointment, the customer will not be required to pay detention if he accepts the load.
• If a carrier reschedules the appointment and arrives on time for the new arrival time, the customer will be required to pay
detention if it takes more than two hours.
• If the appointment is rescheduled, the customer must have the driver sign and notate the time/date on the BOL. A label
or designated stamp located on the BOL should be used to track the start and stop times. Failing to fill this in will result in
a denial of any disputed detention fees.
• Distributors cannot refuse loads for any reason (including transit damage) and must accept all equipment and parts
shipped at Goodman’s discretion.
• Any refusals will result in re-delivery with all fees being paid by the distributor.
• In the event a truck driver is requested to assist the Distributor in unloading the product, the Distributor will assume all
risks and injury liability. The Distributor will be solely responsible for any driver unloading charges applied to the freight
invoice, which will be charged to the Distributor’s open account.
• Driver assistance is at the driver’s discretion. Goodman does not have any contractual agreements with carriers for this service.
multI-stoP shIPments
• For multi-stop shipments, it is the off-loading Distributor’s responsibility to ensure that the remainder of the load is secure
for further transit to the next stop. A photo should be taken.
• In the event product is damaged because the remaining load was not properly secured during the prior stop-off, the prior
Distributor responsible for securing the load will be charged back for repair costs of the damaged equipment or service parts.
• In this event, the recipient of the damaged material must also take a photo as it is discovered on the truck and in its original
carton or container.
• Any distributor request leading to out-of-route stops or miles will be charged to the Distributor’s open account.
• Failure to follow the process will result in claim denial.
less-than truckload shIPments
• Orders requested by the distributor to ship via a specific carrier will be shipped F.O.B. origin, FREIGHT COLLECT.
• When a specific carrier is requested, it is the customer’s responsibility to arrange pick-up. Any carrier issues, delays, or noshows
are the distributor’s responsibility to resolve. All pick-ups should be arranged between 5 P.M. and 7 P.M.
• It is the distributor’s responsibility to follow up on shortage or damage claims when their chosen carrier is used.
• If a carrier isn’t specified, Goodman will use a preferred national contract carrier and ship F.O.B. origin, freight prepaid and add.
• Equipment and accessory orders shipped LTL will be charged to the Distributor’s open account.
• For service parts LTL shipments, please refer to the Parts Policy section.