customer InFormatIon & total cost - Goodman Manufacturing

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2012 Goodman ® Distributor Manual logIstIcs Feedback Form Customer Load # City State BOL # Date Trailer # Loader # logIstICs FeedBaCk Form equIPment/servIce Parts overage, shortage & damages (os&d) Goodman will continue to make every effort to provide appropriate packaging for its products, choose reliable carriers for shipment, and devote special attention to proper loading of equipment and service parts. However, when problems are encountered, the Distributor is required to accept the delivery, unload the product, and follow these procedures: overage • In the event an equipment or service parts overage is identified at time of delivery, the Distributor must notate such overage on the carrier’s Delivery Receipt and/or BOL. • Distributors will be responsible for identifying an overage and returning the BOL and the “Trailer Load Summary Document Customer Copy” via email or fax to Goodman within 48 hours after time of delivery. • Model and serial number of the overage unit’s) should be notated and reported. shortage • In the event a shortage is identified at time of delivery, the Distributor must notate such shortage on the carrier’s Delivery Receipt and/or BOL. • For service parts only, the distributor must notate the number of cartons on each pallet. Note: Do not count pallets in lieu of counting cartons. A pallet count will be seen as not following the process. • Distributors will be responsible for identifying a shortage and returning the following information via email or fax to Goodman within 48 hours after time of delivery. This should include: ◊ Signed copy of BOL with notation of shortage ◊ Goodman Packing List (titled “Trailer Load Summary Document Customer Copy”) ◊ Serial number listing identifying specific unit(s) short or model & quantity detail for service parts. ◊ Please notate any delivery that appears to have been tampered with in transit. (i.e. shrink-wrap not intact). ◊ All loads that ship LTL are placed on pallets and shrink-wrapped for safe transit. If shrink-wrap is missing, please notate that on the carrier’s Delivery Receipt and/or BOL and report that to Goodman. That will provide evidence that the shortage occurred while in the carrier’s possession. Over / Short feedback may be faxed to Goodman at 713.602.3209 or emailed to: logistics.feedback@goodmanmfg.com. damage In the event equipment or service parts damage is identified at time of delivery, the Distributor must report the damage within 48 hours of receipt following the process detailed below. • Photographs must be taken of the damage while product is still on the truck. All photographs must be emailed to logistics. feedback@goodmanmfg.com or sent via US mail to Goodman Mfg., 7401 Security Way, Houston, TX 77040. • Please do not fax photographs. These will not be accepted. • Return the BOL and the “Trailer Load summary Document Customer Copy” via email or fax to (713) 602-3209. • Notate the damage on the carrier’s Deliver Receipt and/or BOL Specific details (e.g., model #s & serial #s) must be provided. • Failure to follow the above process will result in claim denial. Feedback detailing any damaged product may be emailed to: logistics.feedback.@goodmanmfg.com www.goodmanmfg.com
logIstICs FeedBaCk Form www.goodmanmfg.com logIstIcs Feedback Form Customer Load # City State BOL # Date Trailer # Loader # Overage List • Please list SKU, Pick# and Serial #. Shortage List • Please list SKU, Pick# and Serial #. Seal Information 2012 Goodman ® Distributor Manual • Please comment on the trailer seal. If the seal was intact and if the seal number matched the BOL? Damage List • Please list SKU, Pick# and Serial # for every damaged unit. Also photograph and describe the type of damage, such as concealed, transit, forklift or unsecured load.
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