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Massachusetts Report on Nursing - December 2020

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November <strong>2020</strong> <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> <str<strong>on</strong>g>Report</str<strong>on</strong>g> <strong>on</strong> <strong>Nursing</strong> • 9<br />

Fostering Gender-Affirming Care – An Interview with Dallas Ducar<br />

Pamela Coombs<br />

Delis<br />

Pamela Coombs Delis, PhD, RN, CNE<br />

MGH Institute of Health Professi<strong>on</strong>s<br />

she/her/hers<br />

Dallas M. Ducar MSN, RN, PMHNP-BC, CNL<br />

CEO, Transhealth Northampt<strong>on</strong><br />

she/her/hers<br />

Introducti<strong>on</strong><br />

Dallas Ducar is a nurse practiti<strong>on</strong>er who is dedicating<br />

her career to serving the needs of the gender diverse<br />

community. Her goal is to dismantle oppressive<br />

healthcare systems and to empower every individual to<br />

c<strong>on</strong>trol their healthcare journey, making the path a joyous<br />

and open-hearted <strong>on</strong>e. Dallas is working with a diverse<br />

group of clinicians and n<strong>on</strong>-profit leaders to build a new<br />

n<strong>on</strong>-profit transgender healthcare program in western<br />

<str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g>. The program will be deeply rooted in<br />

community-based participatory acti<strong>on</strong> and is informed<br />

by a robust community study. I sat down with Dallas<br />

Ducar to speak more about barriers facing gender-diverse<br />

individuals and how to best provide care.<br />

What are some risks that gender-diverse people face<br />

across <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g>?<br />

<str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> has a diverse, vibrant, and disproporti<strong>on</strong>ately<br />

young self-identified LGBTQ+ populati<strong>on</strong>. Despite a str<strong>on</strong>g<br />

Gail B. Gall, PhD, RN<br />

One of our new ANA<br />

MASS members, Heiu<br />

Tieu, began her health care<br />

career as a human resource<br />

(HR) coordinator at Bost<strong>on</strong><br />

Medical Center then moved<br />

to Beth Israel Deac<strong>on</strong>ess<br />

Medical Center (BIDMC) as an<br />

organizati<strong>on</strong>al development<br />

coordinator and then as<br />

program administrator for<br />

faculty development. These<br />

roles brought her close to<br />

nursing leadership and she<br />

became interested in quality<br />

Dallas M. Ducar<br />

improvement. Hieu earned an MBA in health care<br />

and subsequently decided to become a family nurse<br />

practiti<strong>on</strong>er via the MGH Institute of Health Professi<strong>on</strong>s<br />

direct entry program (DEN). She returned to Beth<br />

Israel in early 2017 to become a member of the Cardiac<br />

community, gender diverse folks (transgender and n<strong>on</strong>binary<br />

people) face higher rates of discriminati<strong>on</strong> and<br />

greater risk of depressi<strong>on</strong>, suicide, and homelessness<br />

(The Bost<strong>on</strong> Foundati<strong>on</strong>, <strong>2020</strong>). In 2015, the Nati<strong>on</strong>al<br />

Center for Transgender Equality (NCTE) examined the<br />

experiences of pers<strong>on</strong>s identifying as transgender<br />

(N=27,715), including those residing in <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> (n<br />

= 1,195). Despite Federal and State anti-discriminati<strong>on</strong><br />

laws, they reported discriminati<strong>on</strong>, harassment, and/<br />

or assault in schools, employment, housing, shelter<br />

access, restrooms, and other public places, and by law<br />

enforcement.<br />

How can we get better at providing healthcare to<br />

gender diverse patients?<br />

A str<strong>on</strong>g need exists for sensitive and knowledgeable<br />

healthcare addressing the specific needs of the transgender<br />

community. The NCTE survey (2015) uncovered a c<strong>on</strong>cerning<br />

view of healthcare. Of <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> resp<strong>on</strong>dents: 28%<br />

experienced denial of insurance coverage for routine care<br />

or transiti<strong>on</strong>-related care, 31% of those who saw a health<br />

care provider (HCP) in the previous year had a negative<br />

experience due to being transgender, and 20% feared<br />

mistreatment, and therefore did not seek care.<br />

What are some of the barriers that gender-diverse<br />

patients face when achieving care?<br />

Two problems gender diverse people have with<br />

accessing appropriate healthcare are locating<br />

knowledgeable HCPs and paying for services. Additi<strong>on</strong>ally,<br />

those living outside of major urban areas such as Bost<strong>on</strong><br />

have greater difficulty in accessing care appropriate to<br />

the needs of the transgender community (<str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g><br />

Transgender Political Coaliti<strong>on</strong>, <strong>2020</strong>). Patients desire<br />

gender-affirming healthcare, a term often used in the<br />

community but not always defined. Gender-affirming<br />

care is a form of care which enables <strong>on</strong>e to live their<br />

authentic gender, this can include, but is not limited to,<br />

medical care.<br />

What struggles do patients in rural settings face, in<br />

particular?<br />

Many patients in rural settings are without care or<br />

travel excepti<strong>on</strong>ally l<strong>on</strong>g distances to receive care. A<br />

Welcome new member Hieu Tieu, MBA, MSN,<br />

FNP-BC: Influencing and improving patient care<br />

Heiu Tieu<br />

Physiology team where her focus is not <strong>on</strong>ly <strong>on</strong> direct<br />

patient care but also improving patients’ experiences in<br />

both inpatient and outpatient care as well as transiti<strong>on</strong>s<br />

between these. Hieu believes that nurses are particularly<br />

aware of the importance of care c<strong>on</strong>tinuity in assuring<br />

optimal outcomes.<br />

By focusing <strong>on</strong> building trust within the team,<br />

Hieu, al<strong>on</strong>g with her NP and nursing colleagues are<br />

collaborating with physician leaders to create more<br />

seamless processes in patient triage and clinical<br />

workflow. Currently BIDMC has returned to 90% capacity<br />

and her regular clinics are fully booked. She is focusing<br />

<strong>on</strong> developing metrics to measure quality improvement<br />

processes and mentoring young NPs.<br />

Heiu joined ANAMASS for several reas<strong>on</strong>s. Her<br />

HR background led her to seek out a professi<strong>on</strong>al<br />

organizati<strong>on</strong> that would provide benefits and<br />

opportunities focusing <strong>on</strong> practice and advocacy. As a<br />

board-certified nurse practiti<strong>on</strong>er, access to the ANCC<br />

recertificati<strong>on</strong> process and professi<strong>on</strong>al development<br />

programs also influenced her choice.<br />

ANAMASS welcomes her membership and anticipates<br />

her success as she pursues these worthy goals.<br />

need exists for culturally humble, trauma-informed<br />

care, including available interpreters, transportati<strong>on</strong>,<br />

and telehealth services. Importantly, this involves<br />

wrap-around services - <strong>on</strong>e center where all genderaffirming<br />

care (primary care, mental healthcare, specialty<br />

services, holistic services, training and support groups)<br />

is housed. Gender-affirming spaces must make room for<br />

the community, include inclusive signage, implement<br />

programming based <strong>on</strong> community feedback, and include<br />

advisory boards that provide input <strong>on</strong> program design,<br />

form changes, and policy.<br />

What is <strong>on</strong>e of the most important facets of genderaffirming<br />

care?<br />

Patient outcomes rely <strong>on</strong> trust, without which<br />

morbidity and mortality increase. Appropriate care is<br />

affirming care (Reisner, White, Dunham, et al. 2014).<br />

One-fifth of NCTE survey resp<strong>on</strong>dents postp<strong>on</strong>ed or<br />

went without healthcare because of past perceived<br />

discriminati<strong>on</strong>, while 28% of resp<strong>on</strong>dents did not seek<br />

care in the past year, and 29% had to teach their HCP<br />

about transgender health issues. To eliminate barriers<br />

between the patient and the HCP, systems must hire<br />

gender-diverse HCPs, especially those from within the<br />

transgender/gender diverse community, to bring about<br />

awareness of needs and to facilitate a culture of trust.<br />

HCPs must reduce c<strong>on</strong>scious and unc<strong>on</strong>scious bias and<br />

reduce rates of perceived discriminati<strong>on</strong>. All patients,<br />

regardless of identity, deserve a safe, secure space to<br />

ensure that preventative, urgent and/or emergent care<br />

are not delayed.<br />

<strong>Nursing</strong> Objectives for Transgender Care (P. C. Delis & D.<br />

M. Ducar, <strong>2020</strong>)<br />

<strong>Nursing</strong> objectives for transgender care include the<br />

following:<br />

1. Be aware of the vulnerability the patient may feel<br />

in accessing healthcare.<br />

2. Ask the patient what their preferred name and<br />

pr<strong>on</strong>ouns are and c<strong>on</strong>sistently use them.<br />

3. Familiarize yourself with any definiti<strong>on</strong>s and terms<br />

that you do not understand prior to the clinical<br />

encounter.<br />

4. Understand that affirmati<strong>on</strong> involves three steps:<br />

a. Listening<br />

b. Resp<strong>on</strong>ding with compassi<strong>on</strong><br />

c. Paying attenti<strong>on</strong><br />

5. Remember that HCPs do not decide whether a<br />

patient feels safe, the patient does.<br />

6. Be aware that identity does not always match<br />

definiti<strong>on</strong>s so always ask, never assume.<br />

7. Examine and acknowledge pers<strong>on</strong>al bias.<br />

8. Affirm the shared humanity of all patients.

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