Massachusetts Report on Nursing - December 2020
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
November <strong>2020</strong> <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> <str<strong>on</strong>g>Report</str<strong>on</strong>g> <strong>on</strong> <strong>Nursing</strong> • 9<br />
Fostering Gender-Affirming Care – An Interview with Dallas Ducar<br />
Pamela Coombs<br />
Delis<br />
Pamela Coombs Delis, PhD, RN, CNE<br />
MGH Institute of Health Professi<strong>on</strong>s<br />
she/her/hers<br />
Dallas M. Ducar MSN, RN, PMHNP-BC, CNL<br />
CEO, Transhealth Northampt<strong>on</strong><br />
she/her/hers<br />
Introducti<strong>on</strong><br />
Dallas Ducar is a nurse practiti<strong>on</strong>er who is dedicating<br />
her career to serving the needs of the gender diverse<br />
community. Her goal is to dismantle oppressive<br />
healthcare systems and to empower every individual to<br />
c<strong>on</strong>trol their healthcare journey, making the path a joyous<br />
and open-hearted <strong>on</strong>e. Dallas is working with a diverse<br />
group of clinicians and n<strong>on</strong>-profit leaders to build a new<br />
n<strong>on</strong>-profit transgender healthcare program in western<br />
<str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g>. The program will be deeply rooted in<br />
community-based participatory acti<strong>on</strong> and is informed<br />
by a robust community study. I sat down with Dallas<br />
Ducar to speak more about barriers facing gender-diverse<br />
individuals and how to best provide care.<br />
What are some risks that gender-diverse people face<br />
across <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g>?<br />
<str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> has a diverse, vibrant, and disproporti<strong>on</strong>ately<br />
young self-identified LGBTQ+ populati<strong>on</strong>. Despite a str<strong>on</strong>g<br />
Gail B. Gall, PhD, RN<br />
One of our new ANA<br />
MASS members, Heiu<br />
Tieu, began her health care<br />
career as a human resource<br />
(HR) coordinator at Bost<strong>on</strong><br />
Medical Center then moved<br />
to Beth Israel Deac<strong>on</strong>ess<br />
Medical Center (BIDMC) as an<br />
organizati<strong>on</strong>al development<br />
coordinator and then as<br />
program administrator for<br />
faculty development. These<br />
roles brought her close to<br />
nursing leadership and she<br />
became interested in quality<br />
Dallas M. Ducar<br />
improvement. Hieu earned an MBA in health care<br />
and subsequently decided to become a family nurse<br />
practiti<strong>on</strong>er via the MGH Institute of Health Professi<strong>on</strong>s<br />
direct entry program (DEN). She returned to Beth<br />
Israel in early 2017 to become a member of the Cardiac<br />
community, gender diverse folks (transgender and n<strong>on</strong>binary<br />
people) face higher rates of discriminati<strong>on</strong> and<br />
greater risk of depressi<strong>on</strong>, suicide, and homelessness<br />
(The Bost<strong>on</strong> Foundati<strong>on</strong>, <strong>2020</strong>). In 2015, the Nati<strong>on</strong>al<br />
Center for Transgender Equality (NCTE) examined the<br />
experiences of pers<strong>on</strong>s identifying as transgender<br />
(N=27,715), including those residing in <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> (n<br />
= 1,195). Despite Federal and State anti-discriminati<strong>on</strong><br />
laws, they reported discriminati<strong>on</strong>, harassment, and/<br />
or assault in schools, employment, housing, shelter<br />
access, restrooms, and other public places, and by law<br />
enforcement.<br />
How can we get better at providing healthcare to<br />
gender diverse patients?<br />
A str<strong>on</strong>g need exists for sensitive and knowledgeable<br />
healthcare addressing the specific needs of the transgender<br />
community. The NCTE survey (2015) uncovered a c<strong>on</strong>cerning<br />
view of healthcare. Of <str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g> resp<strong>on</strong>dents: 28%<br />
experienced denial of insurance coverage for routine care<br />
or transiti<strong>on</strong>-related care, 31% of those who saw a health<br />
care provider (HCP) in the previous year had a negative<br />
experience due to being transgender, and 20% feared<br />
mistreatment, and therefore did not seek care.<br />
What are some of the barriers that gender-diverse<br />
patients face when achieving care?<br />
Two problems gender diverse people have with<br />
accessing appropriate healthcare are locating<br />
knowledgeable HCPs and paying for services. Additi<strong>on</strong>ally,<br />
those living outside of major urban areas such as Bost<strong>on</strong><br />
have greater difficulty in accessing care appropriate to<br />
the needs of the transgender community (<str<strong>on</strong>g>Massachusetts</str<strong>on</strong>g><br />
Transgender Political Coaliti<strong>on</strong>, <strong>2020</strong>). Patients desire<br />
gender-affirming healthcare, a term often used in the<br />
community but not always defined. Gender-affirming<br />
care is a form of care which enables <strong>on</strong>e to live their<br />
authentic gender, this can include, but is not limited to,<br />
medical care.<br />
What struggles do patients in rural settings face, in<br />
particular?<br />
Many patients in rural settings are without care or<br />
travel excepti<strong>on</strong>ally l<strong>on</strong>g distances to receive care. A<br />
Welcome new member Hieu Tieu, MBA, MSN,<br />
FNP-BC: Influencing and improving patient care<br />
Heiu Tieu<br />
Physiology team where her focus is not <strong>on</strong>ly <strong>on</strong> direct<br />
patient care but also improving patients’ experiences in<br />
both inpatient and outpatient care as well as transiti<strong>on</strong>s<br />
between these. Hieu believes that nurses are particularly<br />
aware of the importance of care c<strong>on</strong>tinuity in assuring<br />
optimal outcomes.<br />
By focusing <strong>on</strong> building trust within the team,<br />
Hieu, al<strong>on</strong>g with her NP and nursing colleagues are<br />
collaborating with physician leaders to create more<br />
seamless processes in patient triage and clinical<br />
workflow. Currently BIDMC has returned to 90% capacity<br />
and her regular clinics are fully booked. She is focusing<br />
<strong>on</strong> developing metrics to measure quality improvement<br />
processes and mentoring young NPs.<br />
Heiu joined ANAMASS for several reas<strong>on</strong>s. Her<br />
HR background led her to seek out a professi<strong>on</strong>al<br />
organizati<strong>on</strong> that would provide benefits and<br />
opportunities focusing <strong>on</strong> practice and advocacy. As a<br />
board-certified nurse practiti<strong>on</strong>er, access to the ANCC<br />
recertificati<strong>on</strong> process and professi<strong>on</strong>al development<br />
programs also influenced her choice.<br />
ANAMASS welcomes her membership and anticipates<br />
her success as she pursues these worthy goals.<br />
need exists for culturally humble, trauma-informed<br />
care, including available interpreters, transportati<strong>on</strong>,<br />
and telehealth services. Importantly, this involves<br />
wrap-around services - <strong>on</strong>e center where all genderaffirming<br />
care (primary care, mental healthcare, specialty<br />
services, holistic services, training and support groups)<br />
is housed. Gender-affirming spaces must make room for<br />
the community, include inclusive signage, implement<br />
programming based <strong>on</strong> community feedback, and include<br />
advisory boards that provide input <strong>on</strong> program design,<br />
form changes, and policy.<br />
What is <strong>on</strong>e of the most important facets of genderaffirming<br />
care?<br />
Patient outcomes rely <strong>on</strong> trust, without which<br />
morbidity and mortality increase. Appropriate care is<br />
affirming care (Reisner, White, Dunham, et al. 2014).<br />
One-fifth of NCTE survey resp<strong>on</strong>dents postp<strong>on</strong>ed or<br />
went without healthcare because of past perceived<br />
discriminati<strong>on</strong>, while 28% of resp<strong>on</strong>dents did not seek<br />
care in the past year, and 29% had to teach their HCP<br />
about transgender health issues. To eliminate barriers<br />
between the patient and the HCP, systems must hire<br />
gender-diverse HCPs, especially those from within the<br />
transgender/gender diverse community, to bring about<br />
awareness of needs and to facilitate a culture of trust.<br />
HCPs must reduce c<strong>on</strong>scious and unc<strong>on</strong>scious bias and<br />
reduce rates of perceived discriminati<strong>on</strong>. All patients,<br />
regardless of identity, deserve a safe, secure space to<br />
ensure that preventative, urgent and/or emergent care<br />
are not delayed.<br />
<strong>Nursing</strong> Objectives for Transgender Care (P. C. Delis & D.<br />
M. Ducar, <strong>2020</strong>)<br />
<strong>Nursing</strong> objectives for transgender care include the<br />
following:<br />
1. Be aware of the vulnerability the patient may feel<br />
in accessing healthcare.<br />
2. Ask the patient what their preferred name and<br />
pr<strong>on</strong>ouns are and c<strong>on</strong>sistently use them.<br />
3. Familiarize yourself with any definiti<strong>on</strong>s and terms<br />
that you do not understand prior to the clinical<br />
encounter.<br />
4. Understand that affirmati<strong>on</strong> involves three steps:<br />
a. Listening<br />
b. Resp<strong>on</strong>ding with compassi<strong>on</strong><br />
c. Paying attenti<strong>on</strong><br />
5. Remember that HCPs do not decide whether a<br />
patient feels safe, the patient does.<br />
6. Be aware that identity does not always match<br />
definiti<strong>on</strong>s so always ask, never assume.<br />
7. Examine and acknowledge pers<strong>on</strong>al bias.<br />
8. Affirm the shared humanity of all patients.