HOTEL&TOURISM SMARTreport #47

Hotel & Tourism
SMARTreport #47
2020 13
13
360 ° view of Hotel Operations - unified instant communication
market). “FCS has an open API platform
and integrates with over 400 other
software solutions.”
Maximising benefits of automation by
integrating with new ecosystems such
as Guest Room management systems
are essential. Recently FCS integrated
with Interact hospitality from Signify at
the Swissotel in Singapore for greater
productivity, energy management and
guest experience.
WHY INVEST IN THIS
KIND OF TECHNOLOGY?
In a competitive environment, hotel
operators need to do more with less:
back-of-house automation can improve
the property's result.
Chatelain outlines the top reasons for
investing in FCS apps:
Guest experience & staff
empowerment: “FCS enables seamless
communication for hotel departments,
real time decisions, and actionable
insights to constantly improve the quality
of service. Our solutions help redefine jobs
for greater value add. New generation of
talents will not consider positions which
rely on intensive administrative manual
work. More fulfilled they are easier to
attract and retain.
Productivity & ROI: “Our solutions are
designed to achieve maximum Return
On Investment (ROI). For instance, FCS
engineering provides great ROI for
owners by improving asset longevity
through the automation and optimisation
of preventive maintenance and tracking
of assets.”
Sustainability: “Automation eliminates
the need for manual work streams and
significantly reduces paper use (up to 1,5
tons per year for a 300 Room hotel).”
WHO BENEFITS?
Guests: Satisfaction improves with faster
request fulfilment, better maintained
rooms, and consistency of quality of
service. Hotels can increase their room
turnaround time by an average of 30%
thus more guests can enjoy early check as
rooms are more readily available.
Staff: Hotel staff see some of the most
time consuming tasks reduced, are
happier and empowered. This is due to
real-time informed decision-making, and
feedback from happier guests.
Management: Through real time
management of their hotel or
departments, managers can be more
efficient, better support their teams, and
can improve their performance through
data analytics provided by the FCS
applications.
Owners: Not only is ROI a major factor,
owners also appreciate better service
means better reviews, increased guest
loyalty overall improved performance.
In addition to the launch of REVO, the
company’s launched a new visual identity
in July 2019, representing the company's
vision