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THE BENEFITS OF WORKING WITH RENT EXCHANGE • Specialists in management of residential property. • Directors actively involved in property management. • Rents are monitored to reflect market level and reviewed annually. • Dedicated property inspection team ensuring the condition of the property is maintained. • Specialist property managers ensure matters are dealt with immediately. • Rent Exchange continuously informs and communicates with landlords of any changes. • Rent Exchange makes sure tenants requirements are adhered to where required by the Act in an effort to maintain a balanced and harmonious business relationship. • Fee savings due to system efficiency. • Long-term investment security. • Access to extensive tenancy database. • Centralised property management service throughout Melbourne, with all accounting and administration in the one office location. • Fully trained staff in property management alone. Staff not pressured by the need to sell property as per other offices. • Customised computer software. • One point of contact for all your properties. • Sophisticated and accurate financial reporting, processing and banking systems. • Up to date monitoring of lease expiry dates. Get in touch with our friendly team to learn more about how we can help with your property needs.
CONSTANT COMMUNICATION Whilst members of our offices will be striving to lease your property, one of our experienced property managers will be overseeing the leasing of your property at all times. You will be kept fully informed as to your property’s progress throughout the search for a new tenant. INITIAL STEPS Once you have engaged (see Leasing and/or Managing Authority) our office to lease your property, we will immediately contact any tenants on our database to inform them of your property becoming available. We will prepare a comprehensive property advertisement that will generate inquiry and have your property on the major internet websites within hours of listing your property with our office. PRESENTATION A first impression is a lasting one so in order to attract the best possible tenant we strongly recommend that some time and effort be placed in presenting your property. • Ensure electricity is connected to the property • Mow lawns, weed gardens and prune overgrown trees • Remove rubbish • Dust and remove cobwebs • Clean walls, floors and windows ADVERTISING • Clean oven, cook top, bench tops, cupboards and inside drawers • Ensure blinds and curtains are in working order • Steam clean carpets • Ensure all light globes are working Our advertising recommendations are designed to expose your property to the widest possible pool of tenants. There is no doubt that advertising works in eliminating and reducing vacancy periods dramatically. Our information regarding advertising options is based on our statistics on tenant activity. All advertising is on an agreed basis prior to expenditure and is discussed as a key element in saving you time and money. INSPECTIONS We hold open for inspections on Saturday’s and during the week. We will also make individual appointments to meet the prospective tenants personally at the property which gives us the opportunity of answering any questions they may have in relation to the property and most importantly gives us the opportunity of selling the benefits of your property. If you are still residing in the property or it is still occupied by current tenants we will confirm access prior to any inspection. TENANT SELECTION We always consult you prior to approving a tenant, unless you request otherwise as you ultimately make the final decision. We scrutinise all information provided by the tenant to ensure we are making an informed choice about who is moving into your property. We also conduct Credit Reference Association of Australia (CRAA) and National Tenancy database (NTD) checks if we consider it to be appropriate and verify employment details, income, rental history and references. LEASE AGREEMENT We only use the Real Estate Institute of Victoria (REIV) approved residential tenancy agreements which protects both the landlord and the tenant along with our own special conditions in relation to breaking the lease, subletting the premises and any additional clauses required due to special features your property may have. LEGAL REQUIREMENTS Rent Exchange fulfil all legal requirements from providing the tenants with the Department of Consumer Affairs Rental Guide to ensuring the bond is received and lodged with the Residential Tenancies Bond Authority within the prescribed time. We provide tenant details to the relevant Water Provider to ensure that usage charges are billed directly to the tenant. (Provided that the property is separately metered). We act ethically at all times and have our Trust Account Audited annually by an independent auditor. BOARDS We scrutinise all information provided by the tenant to ensure we are making an informed choice. Where possible we will erect a For Lease board which creates enquiry from the local community looking to move within the area.
Page 1: MELBOURNE’S TOP RATED SPECIALIST
Page 5 and 6: ADVICE With our many years of real

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