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CONSTANT COMMUNICATION
Whilst members of our offices will be striving to lease your property,
one of our experienced property managers will be overseeing the
leasing of your property at all times. You will be kept fully informed as
to your property’s progress throughout the search for a new tenant.
INITIAL STEPS
Once you have engaged (see Leasing and/or Managing Authority) our
office to lease your property, we will immediately contact any tenants
on our database to inform them of your property becoming available.
We will prepare a comprehensive property advertisement that will
generate inquiry and have your property on the major internet
websites within hours of listing your property with our office.
PRESENTATION
A first impression is a lasting one so in order to attract the best
possible tenant we strongly recommend that some time and effort be
placed in presenting your property.
• Ensure electricity is connected
to the property
• Mow lawns, weed gardens and
prune overgrown trees
• Remove rubbish
• Dust and remove cobwebs
• Clean walls, floors and windows
ADVERTISING
• Clean oven, cook top, bench
tops, cupboards and inside
drawers
• Ensure blinds and curtains are
in working order
• Steam clean carpets
• Ensure all light globes are
working
Our advertising recommendations are designed to expose your
property to the widest possible pool of tenants.
There is no doubt that advertising works in eliminating and reducing
vacancy periods dramatically. Our information regarding advertising
options is based on our statistics on tenant activity.
All advertising is on an agreed basis prior to expenditure and is
discussed as a key element in saving you time and money.
INSPECTIONS
We hold open for inspections on Saturday’s and during the week.
We will also make individual appointments to meet the prospective
tenants personally at the property which gives us the opportunity of
answering any questions they may have in relation to the property
and most importantly gives us the opportunity of selling the benefits
of your property. If you are still residing in the property or it is still
occupied by current tenants we will confirm access prior to any
inspection.
TENANT SELECTION
We always consult you prior to approving a tenant, unless you request
otherwise as you ultimately make the final decision. We scrutinise
all information provided by the tenant to ensure we are making an
informed choice about who is moving into your property. We also
conduct Credit Reference Association of Australia (CRAA) and National
Tenancy database (NTD) checks if we consider it to be appropriate
and verify employment details, income, rental history and references.
LEASE AGREEMENT
We only use the Real Estate Institute of Victoria (REIV) approved
residential tenancy agreements which protects both the landlord
and the tenant along with our own special conditions in relation
to breaking the lease, subletting the premises and any additional
clauses required due to special features your property may have.
LEGAL REQUIREMENTS
Rent Exchange fulfil all legal requirements from providing the tenants
with the Department of Consumer Affairs Rental Guide to ensuring
the bond is received and lodged with the Residential Tenancies Bond
Authority within the prescribed time. We provide tenant details to
the relevant Water Provider to ensure that usage charges are billed
directly to the tenant. (Provided that the property is separately
metered). We act ethically at all times and have our Trust Account
Audited annually by an independent auditor.
BOARDS
We scrutinise all
information provided
by the tenant to ensure
we are making an
informed choice.
Where possible we will erect a For Lease board which creates enquiry
from the local community looking to move within the area.