HSA February 2021

THE OFFICIAL PUBLICATION OF THE AUSTRALIAN HOTELS ASSOCIATION (SA BRANCH) FEBRUARY 2021
INDUSTRY
CELEBRATES
ITS STARS
2020 AHA|SA Awards
for Excellence Gala
WWW.BOYLEN.COM.AU
WWW.AHASA.ASN.AU

We’re Here for You
Our industry faces an unprecedented challenge
in COVID-19. We’ve developed a central Resource
Hub to help our communities navigate the sea of
information and find the critical resources that can
help them to weather this storm. The Hub is for
everyone – it’s free and you don’t need to sign up
for anything to access it.
perks.com.au/covid19
(08) 8273 9300
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C O N T E N T S
FEBRUARY 2021
12
2020 Award Winners
Full list of award winners from the 2020
AHA|SA Awards for Excellence.
10
Marion Hotel Named Hotel of the Year
Also taking out the honours for Best Outdoor or Non-Enclosed Facility, Best Gaming
Venue – Metropolitan, and Best Redeveloped Hotel – Metropolitan, the Hurley Hotel
Group pub has been recognised for its incredible $20 million transformation.
I N T H I S I S S U E
04 From the President
06 From the General Manager
08 Take Advantage of Government
Support
09 Bank Note Acceptors and TITO
10 Best Overall Hotel Recipient
Marion Hotel
12 AHA|SA Hotel Industry Awards for
Excellence - Full List of Award Winners
16 AHA|SA Hotel Industry Awards for
Excellence - Social Photos
22 150 Years of the AHA|SA - An Unreliable
Guide To 1871
24 Industrial Relations Reforms on the
Agenda
28 Sustainability Lead Shown by SA Pubs
29 Government-backed Loan Packages
for SMEs
30 COVID-Positive Hotel Ready for Guests
32 Great State Voucher Scheme Round
Two Injects $19 Million Into SA
Economy
34 AHA|SA Corporate Partner Directory
35 AHA|SA Corporate Partners 2020-2021
36 AHA|SA Office Holders and Publisher
Details
37 Gaming Care
22
150 Years of the AHA|SA
The AHA|SA was formed 150 years
ago in 1871 in a world that bears little
resemblance to Adelaide in 2021.
24
Industrial Relations Reforms
on the Agenda
The proposed legislation seeks to make
substantial changes to Australia’s industrial
relations system.
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W W W . A H A S A . A S N . A U | Hotel SA | 3

From the President
DAVID BASHEER – AHA|SA PRESIDENT
150 Years of Strength Through Unity
DEFENDING, PROMOTING AND ADVANCING
This year the AHA|SA celebrates its 150th birthday. Since 1871,
the AHA|SA has been advocating, promoting and advancing our
members, our industry and our State.
Never before was this more evident – and intense – than the
events of the past year.
During 2020 there was a unity of purpose as we worked together,
determined to obtain desperately required outcomes.
It was the AHA|SA family at its best. Hoteliers and employees,
the State Council, our CEO, AHA|SA staff and our tremendously
supportive corporate partners … all united of one mind.
It was one in, all in. And we demonstrated yet again we have the
stamina to run the course.
For 150 years, the AHA|SA has been at the forefront of public
policy and social change.
Whether it be briefing a politician, negotiating a difficult scenario
with a regulator or advocating to the broader community,
together we get outcomes.
Generally, it’s through a soft touch - but sometimes we need to
roll up our sleeves in readiness for a bit of a blue. Whatever
the situation, the AHA|SA is there protecting our members’
businesses.
You might ask why the AHA|SA been so successfully in achieving
its aims for 150 years? It’s simple.
For 150 years, we have been consistent in our views and our
approach.
We are not a group who suddenly find it trendy to support the
latest cause. We are not Insta-famous or part of the Twitterati.
The real reward of advocacy can only come from walking down
hallways, by respectfully challenging people and engaging critics
over long periods – for months and even years - to change public
perception and more importantly, to win results for our members.
We will continue to work behind closed doors, in Parliament or
boardrooms to advocate for what is important to you.
We refuse to surrender to the hypocrisy of those whose
prejudices deliver unintended consequences. We must resist the
naysayers who get in the way of livelihoods, employment, and
common sense. Even when we find ourselves demonised and
attacked, we will continue to stand up for our members.
LOOKING FORWARD
2021 will again present its challenges. But we have much to look
forward to. After years of lobbying and months of preparation,
the much-anticipated new gaming technology rolls out within the
next few days.
“The real reward of
advocacy can only come
from walking down hallways,
by respectfully challenging
people and engaging critics
over long periods...”
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AHA|SA President,
David Basheer, with
Attorney-General of
South Australia, Vickie
Chapman MHA, at the
2020 AHA|SA Awards
for Excellence.
Our critics have their ‘sky is falling in’ press releases pre-prepared
and attack campaigns ready to roll, but we know this technology
- with safeguards stronger than any other State - will provide a
superior customer experience and allow much-needed growth in
our sector.
Domestic tourism figures are encouraging. Members who rely
on overseas visitation have become flexible with their business
models to embrace restless local travellers keen to explore our
magnificent State.
Many celebrations and bookings that were cancelled last year
have been rebooked. Lost 2020 income has been transferred into
2021. Our own awards night was just one example of this – and
it was great to be able to have live music, which grinds to a halt
when pubs are shut. We need to capitalise on our opportunities
and remind everyone that:
• our industry is open for business
• it’s safe to visit our venues!
Of course, the widespread roll-out of the vaccine gives us the
greatest cause for optimism. People want to get back to hotels
to come together and have a good time. And to clarify media
reports, the AHA|SA is not advocating for a ‘No Jab, No drink’
policy.
So, in closing, it’s time to re-ignite the passion for what we do.
To continue to be a key part of the engine room of the State
economy.
The AHA|SA Hotel Awards are a “pinnacle occasion” –
the time when we celebrate the success of the South
Australian hotel industry, both individually and as a
whole.
It’s a chance to celebrate our fabulous hotels, which
continue to raise the bar and set new and amazing
standards of industry excellence. It’s a time when we
acknowledge the energy and ability of those individual
team members who form such an important part of our
success.
Our 2020 awards were delayed but holding them
in February 2021 was a great way to finally gather
together as a collective industry and launch 2021 in
style!
The night was a roaring success. In addition to a crosssection
of the 27,000 people that work in our industry,
the event was attended by a wide range of politicians
and industry figures, as well as our highly valued
sponsors who have stood shoulder-to-shoulder with
hotels during the dark days of the pandemic. On your
behalf, I thank them again for their unwavering support.
Congratulations to all of the winners. In particular, what
an outstanding and richly deserved achievement by the
Marion Hotel to be named Hotel of the Year.
All of our winners are now entered into the prestigious
National awards to be held in Hobart in September.
David Basheer, AHA|SA President
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 5

From the General Manager
IAN HORNE – AHA|SA GENERAL MANAGER
Independent Report Urges Consultation to
Avoid ‘Scorched Earth’ Response to COVID-19
The SA Centre for Economic Studies based at the University of
Adelaide has revealed the full extent of the damage done to the
hotel industry and its 27,000 employees as the result of State
Government’s three-day COVID-19 lockdown in November last
year.
The AHA|SA commissioned the report to gain impartial facts and
precise figures about the consequences of the lockdowns.
Critically, it makes four key recommendations, the first of which
is that government consultation with the industry prior to any
further lockdowns “would provide superior outcomes for all”.
“In future cases of COVID-19 or other pandemic outbreaks,
consultation with the South Australian hotel industry can help
meet the SA Government’s desired suppression outcomes
while likely reducing the risks of adverse mental health, societal,
employment, business and economic outcomes that have
resulted from the November lockdown,” it states.
The report was prepared by Assoc. Professor Michael O’Neil,
Executive Director of the SA Centre for Economic Studies
(SACES) and economist Darryl Gobbett, Visiting Research Fellow
at SACES.
It notes that the hotel industry was “heavily adversely impacted”
during the three-day closure, including the following:
• 20,000 hotel staff were put out of work
• Food and beverage wastage of up to $10 million, much of
which could have been avoided.
• Permanent workers were the hardest hit, with 80% stood
down. 50% of casual workers also found themselves without
any shifts.
• “Substantial impact” on suppliers to the industry.
The report is entitled Impacts of COVID-19 Lockdown: A Case
Study of the South Australian Hotel Industry November 2020.
The truth is that 27,000 people have a stake in the management
of COVID-19 cases and the threat of lockdowns and they don’t
want a repeat of 2020. From the hotel worker who suddenly can’t
pay their rent to the pub owner throwing fresh food into the bin,
the economic and mental toll is almost overwhelming.
For example, the value of food and drink that had to be disposed
of could have fed up to 256,000 South Australians during the
entire three-day lockdown.
SACES has revealed that much of this waste could have been
avoided if the industry had been consulted in advance.
The AHA|SA would welcome the opportunity to be an active part
of the solution. We don’t have to have a replay of 2020’s scorched
earth policies.
It’s time to work together for the collective benefit of the State
and the AHA|SA wants to be part of the solution.
ONGOING DAMAGE
The SA Centre for Economic Studies report highlights the fact
that economic and mental health damage continued after the
initial three days, as “severe restrictions remained in place”.
“The resulting cancellations or disruptions to planned functions;
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Click here to
watch video
limited dining and drinking capacity; and heightened uncertainty
about what new restrictions could be quickly imposed without
consultation with industry sharply reduced business activity,
turnover, purchases and employment in the following weeks
through to 31 December:
• employment is estimated to have, on average, been 12,500
lower per day through the period 26 November to 31
December than would have otherwise been the case if the
new COVID-19 restrictions had not been in place;
• turnover is estimated to have been lower by some $100
million, or between a quarter and a third, in the five weeks to
31 December;
• spending on food and produce is estimated to have been
lower by between $21 million and $30 million. 42.7 per cent of
respondents to the survey reported a reduction of purchases
of between $10,000 and $50,000;
• spending on services that would have otherwise been
provided by subcontractors or tradespeople is estimated to be
down by between $11 million and $15 million;
• total accommodation revenue lost for the 30 days following
the lockdown is estimated at between $4.7 and $15.5 million.”
REPORT RECOMMENDATIONS
The report’s authors propose a four-point plan to achieve a more
effective response to future restrictions:
1. “Prior to the announcement of any future lockdown or
pandemic measures that are likely to affect the hotel and
hospitality industries consultation with the AHA (SA) in a
timely manner would provide superior outcomes for all. “
2. “We consider a more nuanced approach to sector and
geographical measures, coverage and timing is feasible
to minimise the adverse impacts while ensuring that the
proposed health benefits are still met. For example, there
would appear to have been no justification to close country
pubs and venues on 19 November 2020 and ban weddings
and funerals when there were no indications of country
community infections and no country medi-hotels. Other
States seem to be able to handle a more regional approach.”
3. “Timely, albeit limited but advanced warning is critical to
minimise disruption and wastage that also allows food
stocks to be sent elsewhere to the benefit of the community.”
4. “It would be helpful to host discussions with the AHA (SA)
to investigate and agree what state-wide measures can
be adopted that would prepare the sector to operate in
the event of another outbreak while meeting the health
objectives e.g. the deployment and monitoring of attendance
utilising the QR app now and potential for hoteliers in future
to restrict entry by unvaccinated clients and not have to
employ unvaccinated staff.”
The study is intended as a contribution to policy considerations
with respect to COVID-19, the lockdowns and health responses
designed to stem the tide of the pandemic and what we have
learnt to date.
The future occurrence of COVID-19 is impossible to predict,
but we can use the facts and recommendations contained in
this report to plan for future scenarios. Government and their
agencies need to learn from the experience and do it better
because the Hotel, hospitality and tourism sector continues to
carry a disproportionate cost for the failures of others.
Ian Horne, AHA|SA General Manager
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Take Advantage
of Governmment
Support
HON DAVID PISONI MP MINISTER FOR
INNOVATION AND SKILLS
Congratulations to all the winners from the Australian Hotels
Association SA Awards for Excellence announced last week.
It was fantastic to see the best in the business recognised for
their resilience and hard work after an extremely difficult past 12
months.
The fact is the whole hotel industry has done a wonderful job
during COVID-19 and whilst we understand that certain decisions
around restrictions created difficulties, the Marshall Government
has taken decisive action to protect South Australian businesses.
Our decision to waive liquor licence fees for this financial year is
helping thousands of businesses and saving business owner’s
millions of dollars.
On a broader scale South Australia’s massive $4 billion economic
stimulus package has delivering cash grants and payroll tax relief
to local businesses to help support hundreds of thousands of
jobs of people who eat and drink in your establishments.
As a consequence, South Australia’s economy has weathered the
COVID-19 storm remarkably well.
Latest national labour force data shows there are now more
South Australians in full time jobs than before COVID-19 hit – the
only mainland state to achieve such a feat. With South Australia’s
unemployment rate the equal second lowest of all the states
at 6.4 per cent- the state’s highest ranking in a decade – in
CommSec’s State of the States economic report.
However, there is still much work to be done and it’s critical we
continue to heed the advice from SA Health, ensure customers
are using the COVID-Safe check in and maintaining a clean
environment.
The state and federal governments have contributed $2.6
million to a COVID-19 Clean training toolkit for staff, which
minimises the risk of spreading COVID-19 and instils confidence
in the community.
The training covers a range of basic skills, including hand hygiene
practices, effective surface cleaning, use of personal protective
equipment (PPE) and disposal of contaminated waste.
The Marshall Liberal Government is driving a skills-based
recovery from the COVID-19 pandemic, with a number of
financial supports available now to train and maintain a skilled
workforce
For example, businesses who take on an apprentice or trainee
may be eligible for the Equipped for Growth incentive, which
provides up to $5,000 to assist with recruitment, onboarding and
supervision costs.
There are also Australian Government Wage Subsidies
available.
In addition, SA businesses now have access to on-the-spot
financial support and services from the State Government thanks
to a new mobile phone app launched last month.
The free to download SA Business Hub app provides a
simple and easy way for businesses to find out what’s on offer
from the South Australian Government as well as the Australian
Government.
The Marshall Liberal Government is determined to do everything
in our power to help keep their doors open and people in jobs.
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Bank Note Acceptors and TITO
This short video has been put together to assist venue staff to become familiar with
Bank Note Acceptors and Ticket In/Ticket Out Technology
Click here to
watch video
Congratulations to all winners and finalists in the
AHA|SA Hotel Industry Awards for Excellence
Hospitality & Commercial
Furniture
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4/02/2021 1:46:36 PM
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BEST OVERALL
HOTEL RECIPIENT
MARION HOTEL
MARION HOTEL NAMED HOTEL OF THE YEAR AT AHA|SA HOTEL INDUSTRY AWARDS FOR EXCELLENCE 2020
The Marion Hotel in Adelaide’s southern
suburbs has been named the Best Overall
Hotel in South Australia, at the 2020 Hotel
Industry Awards for Excellence, held at the
Adelaide Entertainment Centre.
Also taking out the honours for Best
Outdoor or Non-Enclosed Facility, Best
Gaming Venue – Metropolitan, and
Best Redeveloped Hotel – Metropolitan,
the Hurley Hotel Group pub has been
recognised for its incredible $20 million
transformation.
The 2020 Awards were delayed due to
COVID-19. All State winners automatically
qualify for the AHA National Awards to be
held on 13 September 2021 in Hobart.
Completed in September 2019, the
redevelopment of the 60’s style Marion
Hotel has brought a new lease of life into
the venue. With an extensive focus on
hotel style accommodation, food and
beverage, functions, retail and gaming, all
areas of the hotel have been refurbished
along with a refreshed brand and
personality emphasising interaction
with the customer.
Best Restaurant General Division for the
Metropolitan area was won by 2KW Bar
and Restaurant. Having won this sought
after award previously in 2015, 2KW
continues to provide an outstanding
culinary experience and exceptional
service in a unique setting.
Mount Lofty House in the Adelaide
Hills cemented its position as the
premier luxury destination in Adelaide,
receiving two awards: Best Deluxe Hotel
Accommodation and Best Restaurant –
Accommodation Division for the iconic
Hardy’s Verandah Restaurant.
Two hotels have placed the Clare Valley
region in the spotlight. Sevenhill Hotel
has once again received the Award for
Best Bistro Casual Dining – Country
for its innovative, seasonal menu and
outstanding customer service. The
recently renovated Watervale Hotel has
burst into the hospitality scene winning
three awards: Best Restaurant – General
Division Country, Best Tourism & Regional
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Promotion, and Best Environmental &
Energy Efficiency Practice.
The Sailmaster Tavern won the title of
Best Bar Presentation & Experience –
Metropolitan. Overlooking the picturesque
North Haven Marina, the bar at the
Sailmaster has been extensively renovated
with multiple areas designed to take
advantage of the spectacular view.
The night also saw the induction of
several hotel groups into the AHA|SA Live
Music Hall of Fame. Fahey Hotel Group,
Hurley Hotel Group, RD Jones Group,
The Gov and the Tonkin family were all
acknowledged for their multi-generational
family commitment to the well-being
of live music gigs, the employment
and engagement of musicians and
technicians, and their support for
innovation and entertainment in SA hotels.
“Congratulations to all the outstanding
winners of the 2020 Hotel Awards for
Excellence,” said AHA|SA General
Manager Ian Horne.
“Every year the AHA|SA Awards night is
an important event for our industry, as we
celebrate the exceptionally high standard
of hotels in South Australia. But this year
our Awards for Excellence is even more
meaningful after such a tumultuous 2020
for the industry”.
“Tonight we acknowledged and celebrated
an industry that is resilient and innovative,
strong and courageous.”
“We thank the community and the people
of SA for supporting our great industry
throughout 2020, and in turn the 26,000
people it employs”.
The 2020 AHA|SA Hotel Industry Awards
for Excellence was held on Tuesday 9
February at the Adelaide Entertainment
Centre. Over 750 people attended this
premier event with entertainment
provided by Ricki-Lee and Hans, and
hosted by Will Goodings.
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WINNERS
01
01
02
03
04
05
06
07
08
01 DRAUGHT BEER QUALITY
Winner - The Barker - Metropolitan
Winner - Vine Inn Barossa - Country
02 MID-RANGE HOTEL
ACCOMMODATION
Winner - Atura Adelaide Airport
03 BOUTIQUE/SUPERIOR HOTEL
ACCOMMODATION
Winner - Crafers Hotel
Judges Commendation - Stirling Hotel
04 DELUXE HOTEL ACCOMMODATION
Winner - Mount Lofty House
05 BISTRO CASUAL DINING – COUNTRY
Winner - Sevenhill Hotel
Judges Commendation - Dalrymple Hotel, Stansbury
06 BISTRO CASUAL DINING – INNER METRO
Winner - East End Cellars
Judges Commendation - Strathmore Hotel
07 BISTRO CASUAL DINING – OUTER METRO
Winner - Crafers Hotel
Judges Commendation - Sailmaster Tavern
Judges Commendation - Stirling Hotel
08 RESTAURANT – ACCOMMODATION
DIVISION
Winner - Mount Lofty House
Judges Commendation - Commodore on the Park
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09
10
11
12
13
14
15
15 16
09 RESTAURANT – GENERAL DIVISION
COUNTRY
Winner - Watervale Hotel
10 RESTAURANT – GENERAL DIVISION
METROPOLITAN
Winner - 2KW
Judges Commendation - Strathmore Hotel
11 BAR PRESENTATION & EXPERIENCE
– COUNTRY
Winner - Macs Hotel, Mount Gambier
12 BAR PRESENTATION & EXPERIENCE
– METROPOLITAN
Winner - Sailmaster Tavern
Judges Commendation - Marion Hotel
13 OUTDOOR OR NON-ENCLOSED
FACILITY
Winner - Marion Hotel
Judges Commendation - Republic Norwood
Judges Commendation - Sailmaster Tavern
14 SPORTING ENTERTAINMENT VENUE
Winner - Warradale Hotel
15 COMMUNITY SERVICE & SUPPORT
Winner - Duke of Brunswick Hotel
Winner - Vine Inn Barossa
16 MARKETING & PROMOTION
– GENERAL DIVISION
Winner - Moseley Bar & Kitchen
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WINNERS
17 & 18 19
20
21
22
23
24 25
26
17 TOURISM & REGIONAL PROMOTION
Winner - Watervale Hotel
18 ENVIRONMENTAL & ENERGY EFFICIENCY
PRACTICE
Winner - Watervale Hotel
19 GAMING VENUE – COUNTRY
Winner - Big River Tavern
20 GAMING VENUE – METROPOLITAN
Winner - Marion Hotel
21 TAB LICENSED VENUE
Winner - Marryatville Hotel
22 MEETING & EVENTS VENUE – SPECIALIST
& ACCOMMODATION DIVISIONS
Winner - National Wine Centre
23 MEETING & EVENTS VENUE
– GENERAL DIVISION
Winner - The Highway
24 RETAIL OUTLET – ATTACHED TO
A HOTEL
Winner - Stirling Hotel
25 RETAIL OUTLET – STAND ALONE
Winner - East End Cellars
26 SMALL VENUE
Winner - Paloma Bar & Pantry
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27
28
29
30
31
32
33
27 REDEVELOPED HOTEL – COUNTRY
Winner - Big River Golf & Country Club
28 REDEVELOPED HOTEL
– METROPOLITAN
Winner - Marion Hotel
Judges Commendation - Sailmaster Tavern
Judges Commendation - Strathmore Hotel
29 CHEF OF THE YEAR
Winner - The Playford - Kevin Martel
30 EMPLOYEE EXCELLENCE IN SERVICE
– ACCOMMODATION DIVISION
Winner - Sage Hotel, Jane Heywood
31 EMPLOYEE EXCELLENCE IN SERVICE
– GENERAL DIVISION
Winner - Marion Hotel, Jessica Bellwood
32 HOTEL INDUSTRY RISING STAR AWARD
Winner - National Wine Centre, Ben Rogers
33 HALL OF FAME - LIVE MUSIC
Inductee - Fahey Hotel Group
Inductee - Hurley Hotel Group
Inductee - RD Jones Group
Inductee - The Gov/Tonkin Family
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SOCIALS
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SOCIALS
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SOCIALS
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150 Years of the AHA|SA
AN UNRELIABLE GUIDE TO 1871
The AHA|SA was formed 150 years ago in 1871 in a world that
bears little resemblance to Adelaide in 2021. The following is a
potted (and sometimes humorous) history from the Association’s
inaugural year, culled from authoritative sources such as
Wikipedia and government websites.
A colonial election was held in SA but there were no major
political parties at this stage because stobie poles and corflute
were yet to be invented.
Progress was patchy. Citizens could eat steaming hot pies to
the smell of steaming horse manure … but getting a “cold one”
was more problematic. The Coolgardie Safe was years away and
fridges wouldn’t be invented for decades. Cellars kept beer cool,
but not cold. In 1848, Adelaide received its first shipment of ice
from America – presumably because we didn’t know the recipe
for ice. By 1871 we had cracked that conundrum and deliveries
from the “ice man” were common. It was a good time to be alive!
South Australia did have a parliament and the all-male
representatives were quite united on the key issues of the day.
For instance, in 1871 South Australia became the first colony to
allow a man to marry his deceased wife's sister.
After three years of “disaster and privation” farmers were
blessed with a bumper crop. Apart from that, according to
the South Australian Register, 1871 was “barren of great
achievements”. Publicans weren’t too unhappy because it
meant the wowsers weren’t getting their way. On January 6, the
newspaper reported a “soiree at the Town Hall in aid of the earlyclosing
movement”. They’re still having soirees and cucumber
sandwiches with their tea in 2021.
Adelaide City Councillors seemed to be on better terms
with publicans in 1870. Instead of trying to close pubs down,
two newly elected representatives hopped in a buggy, were
paraded through the streets, “patronised the hotel keepers in
Hindley Street” and shouted free beer for their supporters. (All
of this was reported as a fine thing. Today’s headline would be
“Buggygate: drunken councillors bribe punters in wild Hindley
Street disgrace”.)
Of equal significance, our first pie cart was opened in 1871,
presumably to go with a Coopers beer, which was first brewed in
1862. Some argue that the first pie cart was opened in 1861 but
that was a stall and not a horse drawn cart. Besides, it’s a chicken
and egg thing. How could you invent a pie cart before Coopers
had been invented?
The South Australian Cricket Association was founded in
1871. In 1893 we won out first Sheffield Shield (there were only
three teams). Alas, nobody can remember the last time we won
it. It may have been 1893.
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South Australia showed it was highly progressive. We became
the first territory of the empire outside Britain to legalise trade
unions and Australia's first synagogue opened in Rundle Street
(the first collection for funds occurred in a pub). Yet things
weren’t so progressive elsewhere. In a major scandal of 1871,
local nun Mother Mary MacKillop was excommunicated from
the Catholic Church after refusing to disband the Sisters of St
Joseph of the Sacred Heart order. The church eventually made
her Australia’s first saint.
The London–Australia telegraph cable was brought ashore at
Darwin in 1871. It was a huge feat involving 20,000 kilometres of
cable passing through hundreds of fractious countries – but we
still couldn’t get a standard gauge railway track to cross a single
state border.
Australia at the time was pre-Federation. As a nation we
consisted of six self-governing British colonies, with Queen
Victoria as our ruler. Victoria banished her mother, survived
seven assassination attempts and on learning she was pregnant,
threatened to drown her firstborn if it was a girl. We did as we
were told.
Publication of Alice In Wonderland by Lewis Carroll was a hit
in South Australia but it was banned in China on the basis that
animals should not use human language. Today, the offending
book would simply attract a tariff. A really big tariff!
The practice of sending England’s finest on leaky cruise
ships to Terra Australis had only ended three years previously.
Of course, SA was not settled by convicts, which is why we all
have posh accents – but it doesn’t explain why we pronounce
“Glenelg” as “Gnelg”.
When the AHA|SA came into being, it was still the grand age
of exploration. Overseas, an intrepid reporter found missing
Scotsman Dr. David Livingstone in Africa and greeted him with
the immortal words, "Dr. Livingstone, I presume?" Livingstone
was looking for the source of the Nile. In Australia, explorer John
Ross became the first European to explore and name the Todd
River, realising it would one day be needed for the world’s first
waterless Regatta. Some say he named it “Todd” after another
bloke’s wife. That’s the way they rolled in 1871!
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 23

AHA|SA MEMBER INFORMATION
Industrial Relations Reforms on the Agenda
OWEN WEBB, AHA|SA WORKPLACE RELATIONS MANAGER
The Federal Government has signalled its intentions in relation
to industrial relations reforms with the introduction of its
industrial relations reform package into Federal Parliament.
The proposed legislation seeks to make substantial changes to
Australia’s industrial relations system, particularly as it relates to
casual employment.
The AHA has led advocacy efforts on behalf of Australia’s hotel
and hospitality industry, through our membership on several key
ministerial working groups.
The end result of this consultation is the Fair Work Amendment
(Supporting Australia’s Jobs and Economic Recovery) Bill 2020
(the Bill), which seeks to amend the Fair Work Act 2009 (Fair
Work Act) and related legislation. The Bill aims to provide greater
certainty and flexibility to employers and employees, support
productivity, employment and economic growth and assist in
Australia’s recovery from COVID-19 by stimulating job creation
whilst protecting workers.
The reform package is currently being debated in Parliament with
Federal Labor at this initial stage signalling that it will oppose the
Bill in its current form. So how do the changes being proposed
through the Bill impact the hotel and hospitality industry?
CASUAL EMPLOYEES
Arguably, one of the most significant inclusions in the Bill is the
introduction of a statutory definition of a casual employee. The
definition focuses on the offer and acceptance of employment.
The Bill intends to prevent ‘double dipping’ as a result of
inadvertent misclassifications. In circumstances where an
employee is misclassified as casual, the casual loading paid to
an employee can be offset against claims for leave and other
entitlements.
This will give employers confidence to create jobs as well as
encourage rehiring of many casuals who lost their jobs due to
COVID-19.
Additionally, the Bill introduces a mandatory obligation requiring
employers to offer regular casuals conversion to full-time or
part-time employment and provides limited exceptions to
the obligation. This obligation provides employees engaged
as casuals, who work regularly to convert to permanent
employment if it is their preference.
The conversion entitlement is enlivened if the employee has
been:
a) employed for at least 12 months; and
b) worked a regular pattern of hours for six (6) months.
There is a residual right for employees to convert in certain
circumstances where they have not received or accepted an
employer offer to convert.
The Bill also requires casual employees to be provided with a
Casual Employment Information Statement published by the Fair
Work Ombudsman (FWO).
MODERN AWARD FLEXIBILITIES
The Bill seeks to extend the current JobKeeper flexibilities
contained in the Fair Work Act relating to duties and location of
work for two (2) years for award covered employees.
The Bill introduces part-time flexibility provisions across
‘identified modern awards’, two of which are the Hospitality
24 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

Industry (General) Award 2020 and the Restaurant Industry Award
2020. The new provisions allow employers and employees to
work together and agree for employees who already work at least
16 hours per week to work additional hours and be paid at their
ordinary rates.
This change will provide benefits for both employers and
employees, by:
• stimulating employment in recovering businesses;
• additional hours of work for employees who want it; and
• place permanent employment (with paid leave entitlements)
on a more competitive footing with other traditionally more
flexible forms of employment.
CREATION AND APPROVAL OF ENTERPRISE
AGREEMENTS
This Bill aims to make the enterprise agreement making and
approval processes easier and faster.
The Bill will reduce the level of prescription currently imposed
by the Act and provide greater flexibility of how employees are
provided with a fair and reasonable opportunity to consider an
agreement prior to casting a vote.
As part of the approval process, the Fair Work Commission
(‘FWC’) would be required to listen to the views of the bargaining
representatives, and intervention by other persons/parties would
be limited.
The Bill proposes all enterprise agreements include a mandatory
term which explains the interaction between the National
Employment Standards (‘NES’) and the particular agreement.
This will expedite the approval process as the FWC will no
longer be required to satisfy itself the terms of an agreement
exclude NES protections. The FWC would be required to approve
agreements, as far as practicable, within 21 working days.
The Bill clarifies that the FWC is required to consider the
following when applying the better off overall test (BOOT) (the
process of assessing the agreement against the applicable
modern award):
• only the patterns, kinds of work or types of employment
employees are currently engaged in and is reasonably
foreseeable for employees to be engaged in;
• the overall benefits (including non-monetary benefits)
employees would receive under the agreement compared to a
relevant modern award; and
• any views expressed by employers, employees and their
bargaining representatives regarding whether the agreement
passes the BOOT.
Additionally, in limited circumstances, the Bill proposes to permit
the FWC to approve an agreement which may not pass the BOOT
after taking into account the views and circumstances of the:
• employees;
• employer(s);
• employee organisation/s covered by the agreement,
• impact of COVID-19 on the enterprise;
• extent of employee support for the agreement; and
• whether agreement approval is in the public interest.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 25

This measure is limited to two (2) years and is intended to
support businesses still recovering from the impact of COVID-19.
COMPLIANCE AND ENFORCEMENT
This Bill enhances the compliance and enforcement framework
to deter non-compliance more effectively and make it easier to
recover wages when underpayments occur.
In effecting this, the Bill introduces a new criminal offence for
dishonest and systematic wage underpayments and increases
the value and scope of civil penalties and orders which a court
can impose for non-compliance.
Employees would be able to recover entitlements more efficiently
through the small claims process, by increasing the small claims
cap from $20,000 to $50,000.
The Federal Circuit Court and Magistrates Courts would be able
to refer small claims matters to the FWC for conciliation and
consent arbitration.
Also, the Bill makes it an offence for a business to publish job
advertisements with pay rates below the minimum wage.
POWERS OF THE FWC
The Bill includes measures to support more efficient FWC
processes, including to enable the FWC to:
• deal with appeals ‘on the papers’ where appropriate.
• vary or revoke decisions relating to agreements and workplace
determinations more easily, to correct minor errors; and
• deal more effectively with unmeritorious applications.
These measures would enable the FWC to deal with matters more
expeditiously and promote effective allocation of its resources.
NEXT STEPS
The legislation will stimulate significant public debate and require
substantial negotiation in the Parliament over the coming months.
The AHA will continue to lobby Federal Parliamentarians to
support this Bill. There has always been an obvious need to bring
greater certainty, clarity and simplicity to Australia’s industrial
relations system, but the COVID-19 crisis has only increased the
urgency to do so.
AWARD FLEXIBILITY CASE – HOSPITALITY AND
RETAIL SECTORS
As part of the Federal Government’s IR reform agenda to bring
greater flexibilities into Modern Awards, the Minister for Industrial
Relations, Christian Porter MP has requested that the FWC
use its powers under the Fair Work Act 2009 (Cth) to make
amendments to a number of priority modern awards in those
sectors hardest hit by the pandemic.
In December 2020 the FWC commenced the process of
determining the potential for greater flexibilities in Awards
covering the Hospitality and Retail Sectors.
This affects the following awards in the hospitality and retail sectors:
• Hospitality Industry (General) Award 2020
• Restaurant Industry Award 2020
• Registered and Licenced Clubs Award 2020
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26 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

• General Retail Industry Award 2020
The Minister in his letter to FWC President Justice Ross identified
that as a result of stakeholder meetings held between employer
groups and unions during the height of the COVID-19 Pandemic
there were a number of award flexibility measures that ‘could
prove critically important for providing businesses in the most
distressed part of the economy with the confidence to increase
hiring during the recovery’. The two key areas included:
• To potentially simplify pay arrangements in the form of ‘loaded
rates’ and/or ‘exemption rates’ designed to reduce the cost of
administrative burden for employers and address existing pay
rate complexities.
• Further streamlining of present classification structures so that
they are clearer, easier to understand and simpler to apply.
Nationally the AHA has put forward initial submissions and
proposals to the FWC to vary the Hospitality Industry (General)
Award 2020 (‘HIGA’). The AHA has submitted four proposals in
relation to the HIGA including:
• Consolidation of Junior Employee Classifications Rates
• Simplification of hours of work arrangements
• Simplification of late night/early morning penalties; and
• Introduction of loaded rates
In relation to loaded rates the AHA has proposed the introduction
of 6 loaded rates for full-time employees to simplify the
administration and understanding of entitlements and payroll for
employers and employees. The loaded rates are based on the
base hourly rate for the respective classification plus a specific
loading (see table below).
40 HOUR PROPOSALS
A Monday to Friday 40 hrs 10% loading on base rate
B Monday to Saturday 40 hrs 19% loading on base rate
C Monday to Sunday 40 hrs 28% loading on base rate
45 HOUR PROPOSALS
D Monday to Friday 45 hrs 20% loading on base rate
E Monday to Saturday 45 hrs 25% loading on base rate
F Monday to Sunday 45 hrs 35% loading on base rate
In each case the loaded rate would compensate the employee for
work performed:
• Between 7am-Midnight (Mon to Fri)
• Saturday (Max of 10 hrs)
• Sunday (Max of 10 hrs)
• Overtime up to the relevant 40 or 45 hour range
• Split Shift allowance
• Tool allowance
• Buffer of $10 per week
Work performed on public holidays or in excess of daily/weekly
limits is proposed to be paid at the applicable award overtime or
public holiday rate. The AHA will keep members abreast of the
developments in this major case.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 27

Sustainability Lead Shown by SA Pubs
Click here to
watch video
SA pubs and hotels have taken a
leadership role, well in advance of single
use plastic laws that comes into force in
March 2021.
South Australia’s ban on single-use
plastics will start on 1 March, after
legislation was passed in September
last year.
HOW IT AFFECTS HOTELS
A ban on the sale, supply and distribution
of single-use plastic products such a:
• straws
• cutlery
• beverage stirrers.
In the second stage, slated for early 2022,
will see the ban extended further to cover:
• polystyrene cups, bowls and plates
• the ability to add further items may be
added to this list.
“Hotels have been quick to replace the
likes of plastic straws
with environmentally alternatives, such
as paper and metal straws,” said AHA |SA
CEO, Ian Horne.
“Many pubs have already made the switch,
well ahead of time. They have been
educating staff and patrons and using
up old stock. There is a recognition that
taking this action reduces litter, waste and
harm to wildlife, including marine life.”
The Minister for Environment and Water
David Speirs has congratulated all
businesses “who are already voluntarily
making changes ahead of 1 March 2021”.
“Businesses are urged to prepare now
by deleting these items from inventories,
using up existing stocks, ordering
alternatives, having signage in place and
training staff.
“The replacethewaste.sa.gov.au
website is the go-to place for businesses
to get information, tips, tools, Point of Sale
materials or other assistance….
“Through this taskforce we’ve developed an
approach that balances the benefit to the
environment while minimising impact for
businesses and recognising the needs of
people who rely on single-use plastic straws
to safely consume beverages and food.
“There will be direct engagement across
metropolitan and regional South Australia
from early January to help South
Australians get ready for the change and
a handy hotline has also been established
to help businesses, cafés and restaurants
with the transition.”
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• Newest Equipment
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• Machines are custom
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28 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

Government-backed Loan Packages for SMEs
The Federal Government’s loan scheme to assist small and
medium-sized companies impacted by COVID-19 was
extended in July last year, with leading lenders making up to $1m
in new funding available to eligible businesses that apply before
30 June 2021.
Originally announced as part of the initial COVID-19 economic
support packages, the Federal Government moved to extend
its support for small and medium-sized business through the
introduction of the Phase 2 Coronavirus SME Guarantee Scheme.
As we discussed when the details of the original package were
first revealed back in March last year, the scheme is designed
to provide SMEs with access to unsecured commercial loans,
which are 50 per cent guaranteed by the Federal Government.
Major lenders Commonwealth Bank, BankSA, NAB, Westpac and
ANZ, as well as a number of second tier banks, revealed details
of their Phase 2 loan packages whereby eligible small businesses
can apply for up to $1 million in secured or unsecured finance
between now and 30 June 2021.
WHAT HAS CHANGED UNDER PHASE 2?
There were a number of significant changes including the
extension of the scheme from its original cut off of date of 30
September 2020 until 30 June 2021 and, importantly for many
SMEs, the increase in the loan limit from $250,000 to $1 million.
Importantly, Phase 2 also includes amended loan terms designed
to provide more flexibility for SMEs accessing finance and better
support lenders’ ability to provide credit under the scheme.
The amendments included a 10 per cent cap on the interest rate
(note: this is only an approximate cap and will be at the discretion
of individual lenders) and an increase in the loan term from a
period of up to three years (under phase 1) to , now, five years,
with repayment holidays offered at the discretion of the lender.
Loans are also available as both secured and unsecured finance,
with lenders permitted to take guarantees and any security
except for residential property.
As Perks Director of Banking and Finance , Bruce
Debenham , points out, perhaps the most significant of all
however, was the move to make the loans available for a broad
range of business purposes, including to support investment.
“What we saw with the announcement last year was a real pivot
in the Federal Government’s policy agenda, which shifted from
a position of keeping business on life support to stimulating
investment back into the national economy.”
“This remains great news for SMEs who are considering a capital
purchase to assist with their recovery or looking to capitalise on
the current climate to get ahead of the competition.”
As part of the amended scheme, SME borrowers can also
refinance an existing Phase 1 loan into a Phase 2 loan.
And while Phase 2 loans can be used for a wide variety of
purposes, there are some restrictions which SMEs need to be
aware of, namely, this scheme cannot be used to:
• purchase residential property;
• purchase financial products;
• lend to an associated entity; or
• lease, rent, hire or hire purchase existing assets that are more
than half-way into their effective life.
ARE YOU ELIGIBLE?
As part of Phase 2, the Government also moved to broaden
the eligibility criteria to make loans available to a larger number
of SMEs.
Under the original scheme, borrowers were required to
demonstrate that their business had been materially impacted
by COVID-19; however, under Phase 2, any SME, including sole
traders and not-for-profits, with a turnover of up to $50 million
are eligible to apply for finance and all SMEs that accessed loans
under Phase 1 can also apply.
As Bruce explains, with the eligibility criteria having been
expanded, it is important to be aware that you will still be subject
to the lender’s usual underwriting standards and credit criteria
and you should therefore prepare accordingly.
“As we know from our experience, each bank is different in
their expectations. It is therefore critical to carefully consider all
aspects of the loan application and deliver the all the necessary
and relevant information so as to ensure that the application
process will be as seamless as possible.”
“You also need to consider how much of your own time you’re
able to spend negotiating with lenders, or whether you are better
served speaking with a specialised business broker to help
streamline the process.”
If you have more questions on how to apply or generally how
Phase 2 works, you can always contact Bruce at bdebenham@
perks.com.au and let him know that you saw the Hotel SA
article.
Pat Hodby
Pat Hodby and Tom Paine are Directors at Perks, South Australia’s leading privately-owned
accounting and private wealth firm. They are the driving force behind the Perks Hospitality
specialisation team and have both provided key advisory and operational support to a number
of owner-operators in the sector, ranging from the structuring of their business, to back-of-house
bookkeeping , to the streamlining and digitization of their support systems . Pat is also an
active industry advocate for publicans and the hospitality industry and owns a successful pub in the
Adelaide Hills.
Tom Paine
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 29

COVID-Positive Hotel Ready for Guests
International travellers in South Australia who test positive for
COVID-19 infection will be transferred to a new dedicated facility
from tomorrow, as the Marshall Liberal Government declared
Tom’s Court officially open to guests.
It’s expected the 72-bed hotel in Adelaide’s CBD will
predominantly house new international arrivals, but rooms
will also be available should there be any further cases of
community transmission in South Australia, marking a significant
enhancement of the State's quarantine process.
Minister for Health and Wellbeing Stephen Wade said, along
with tough border controls, the imminent vaccine roll-out,
physical distancing, and robust testing, hotel quarantine is one
of the most important tools we have in the fight to keep South
Australians safe from the spread of COVID-19.
“Over the last few months we have strengthened our State’s hotel
quarantine process delivering on our commitment to make the
health and safety of South Australians our number one priority as
we support Australian citizens and permanent residents to come
home,” Minister Wade said.
“All travellers with an active COVID-19 infection will be transferred
to Tom’s Court to be managed in an enhanced quarantine
environment with a 24/7 nursing and SAPOL staff presence.
In some cases, travellers who are close contacts will also be
transferred if they are part of the same family.
“The hotel is part of the Marshall Liberal Government’s eight-point
plan to improve the State’s medi-hotel system in the wake of the
Parafield cluster last November. The importance of a dedicated
facility has only been strengthened by recent medi-hotel
outbreaks in Brisbane, Perth and Melbourne.”
Approximately 16 SA Health and 41 South Australia Police
(SAPOL) staff with medi-hotel experience have been selected to
work exclusively in the facility for nursing and security purposes.
“Unlike other medi-hotels in Adelaide, where private companies
have been employed to provide security, Tom's Court will be
exclusively staffed by SA Health and SA Police,” Minister
Wade said.
“Across any one 24-hour period, Tom’s Court can have
approximately 10 nurses, 24 SAPOL staff, and eight hotel
concierge and cleaning staff on site – however these numbers
can change depending on how many guests are at the facility at
the one time.
“Staff will be not be deployed to other medi-hotels or high-risk
environments, including hospitals, aged care facilities and
corrections facilities.”
To make the South Australian hotel quarantine process as safe
as possible, daily saliva testing for more than 1,000 medi-hotel
workers in the State started in January and was fully rolled out by
Monday, in addition to receiving PCR testing every seven days.
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30 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

“Unlike other medi-hotels
in Adelaide, where private
companies have been
employed to provide
security, Tom's Court will be
exclusively staffed by SA
Health and SA Police.”
Deputy Chief Public Health Officer, Dr Emily Kirkpatrick, said
after completion of modifications to the facility to meet our
stringent medi-hotel requirements, Tom’s Court is now ready
to receive guests.
“We have made extensive modifications, including installation
of ventilation and CCTV, and improvement to how surfaces and
cleaning will be managed,” Dr Kirkpatrick said.
“We have also worked to design the rooms to be as selfcontained
as possible to minimise the number of times the doors
are open, reducing the risk for potential transmission.
“This week several mock exercises and relevant training also took
place with SA Health nursing staff, SA Ambulance Service, hotel
staff and SAPOL.
“The process of transferring patients to Tom’s Court is
undertaken by SA Ambulance Service with SAPOL supervision,
creating a bio-secure zone to ensure that there is no contact with
the community and therefore mitigating risk to the community
while moving.
“The exercises reinforced our commitment to the strictest
infection control measures, with staff undertaking a mock
evacuation procedure, a mock transfer of a positive medi-hotel
patient to Tom’s Court, and a transfer of a positive patient from
Tom’s Court to an emergency department.”
Following a significant increase in South Australia’s COVID-19
response capabilities and with the opening of Tom’s Court from
tomorrow, the contract at the former Wakefield Hospital will not
be extended beyond 22 February 2021.
The Wakefield Hospital site was contracted as part of our
immediate response to COVID-19, in preparation to boost the
capacity of the health system if and when it was needed.
The CT Scanner and other equipment currently set up at
Wakefield Hospital will be decommissioned and as previously
flagged, the CT Scanner will be transferred to The Queen
Elizabeth Hospital in the near future.
The hotel is located on Tom’s Court Road off Halifax Street in
Adelaide’s CBD.
Cases diagnosed prior to Tom’s Court being opened will complete
their quarantine on the two dedicated floors at the Pullman Hotel.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 31

Photo By: Che Chorley
Great State Voucher Scheme Round Two
Injects $19 Million Into SA Economy
A $19 million injection into South Australia’s visitor economy,
thanks to the second round of the Great State Voucher Scheme
has led to a record-breaking summer for our local tourism
industry.
With the booking period for the second round of the Marshall
Liberal Governments Great State Vouchers wrapping last Sunday
night – the outcomes have sensational for South Australia’s
tourism sector – helping to create jobs and boost our economy.
Round two of the GSV generated more than 36,000 bookings
– and attracted over 1.1 million product views through the
southaustralia.com website.
That is a direct economic injection of more than $19 million into
the visitor economy – helping sustain and create jobs in our
sector. Already more than 10,000 check-ins have been made –
people staying overnight, spending in and exploring the areas
nearby, since 7 January.
Premier of South Australia, Steven Marshall thanked all South
Australians for embracing the second round of the scheme and
spending big in our CBD and regions.
“Thank you to everyone in South Australia - from those who
booked a night in our great state, to our incredible tourism
operators – you have all helped to create a record-breaking
summer,” Premier Marshall said.
“Across round one and two of the vouchers, we’ve created more
than 60,000 bookings, worth more than $31 million – getting
people booking up the CBD and regions, and spending in our
restaurants, cafes, bars and experiences around them.
“We will now take away any lessons we have learnt from the
second round of GSV, talk to the industry and gear up for a round
three.”
South Australian Tourism Commission chief executive Rodney
Harrex said he was thrilled at how well round two of the GSV
went, with South Australia breaking tourism records in our
regions.
“We have seen record occupancy, with some of the highest
occupancy levels in 12 months in regional SA. Figures provided
by STR for December 2020 show occupancy in regional South
Australia reached 60 per cent – the highest December on record,
and an increase on December 2019 (55 per cent).
“It’s been very pleasing to see Great State Voucher bookings were
snapped up across all 11 regions, with the Adelaide Hills, Barossa
and Fleurieu Peninsula the most popular,” Mr Harrex said.
The Oval Hotel, Crowne Plaza Adelaide, InterContinental, Mayfair
Hotel, Ibis Adelaide and Hilton Adelaide were among the top CBD
properties, with the Stamford Grand at Glenelg, Discovery Parks
Barossa, Novotel Barossa, Manna by Haus in the Adelaide Hills,
and McCracken Country Club at Victor Harbor the most popular
regional accommodation.
Operators around the state have commented on how thrilled they
are by the response to the vouchers:
CROWNE PLAZA ADELAIDE
– GENERAL MANAGER, SARAH GOLDFINCH:
“The Great State Vouchers have provided a much-needed
stimulus for our hotel industry. The benefits of a campaign such
as this are tangible, judged by room nights booked and, in the
case of Crowne Plaza Adelaide, the recruitment of new staff.
The vouchers have helped us trade strongly over the last few
months and our holdings are looking positive until the end of
March. There is also the flow on effect to our hotel suppliers and
partners, as business returns to the city and into our regions. We
thank SATC for this initiative.”
MAJESTIC HOTELS & APARTMENTS
– CEO, EOIN LOFTUS:
“Our team wants to say a huge thank you to everyone supporting
the local tourism industry by booking a ‘staycation’. We had
five of our six properties participating this time, including our
newest property, Majestic M Suites which officially opens its
32 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

doors this Friday 5 February. The Majestic team is elated to
receive so much interest with over 2,850 room nights booked,
and importantly the stimulus translates directly into additional
shifts for many employees in the front office and housekeeping
departments.”
OVAL HOTEL
– GENERAL MANAGER, BODELLE FRANCIS:
“The GSV program created a fantastic opportunity for many
guests to enjoy the unique Oval Hotel experience for themselves.
Not only has it added to the strong local uptake we’ve seen
since opening, but it has given many the chance to add to their
staycation by enjoying a meal at one of our restaurants, booking
a RoofClimb or finding other ways to explore the riverbank
precinct.”
HILTON ADELAIDE
– GENERAL MANAGER, RUPERT HALLAM:
“The program has been instrumental in stimulating the recovery
across the city and into the regions. It has meant increased
bookings but more than that – it has been about increasing
the confidence to stay, travel, experience and explore. This
stronger demand also benefits our local SA supplier network as
we increase our orders to them which then supports the local
economy and communities.”
EOS BY SKYCITY
– GENERAL MANAGER, JODI BROWN:
“The SA Tourism Commission’s Great State Vouchers have
been a huge success for Eos by SkyCity, and the flow on impact
to SkyCity restaurants and bars has also been positive. New
signature restaurants such as Sol and iTL as well as Eos Spa
+ Wellness are regularly booked out, resulting in an increased
need for local staff and produce. We’re thrilled with the outcome
for the luxury end of the market to date, with Eos bookings
increasing significantly due to this promotion.”
STAMFORD GRAND ADELAIDE
– HOTEL MANAGER, SUNIL RAWAT:
“We found the Great State voucher round 2 very successful while
being classified as suburban/regional category. By receiving
over 750 bookings this added to an outstanding summer period.
This program has encouraged consumer confidence while
showcasing what South Australia has to offer. We hope that
South Australians continue to support local travel and rebuild our
tourism industry.”
NOVOTEL BAROSSA VALLEY RESORT
- GENERAL MANAGER, SARAH BADDAMS:
“The Great State Voucher scheme has bolstered our business
by giving travellers an extra incentive to experience the Barossa
Valley region and to book a stay at our resort. The level of
uptake of the vouchers is very encouraging and we see this
as a promising indicator of the demand for domestic travel.
This scheme has undeniably boosted South Australia’s visitor
economy and therefore sustained jobs for many tourism
employees and hospitality suppliers.”
PREMIUM ICE CREAM
100% SA Owned
and Made
DAIRY FREE SORBET
For the
Ultimate
Dessert
4Lt
FOODSERVICE RANGE
• Made with fresh milk & cream. • 10% milk fat.
• Nut Free. • Gluten Free. • Palm Oil Free.
10Lt
Phone 82923500 for more information on how we can help you grow your business.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 33

ACCOUNTANCY SERVICES
Bentleys SA 8372 7900
LK Accounting Services 08 8395 4870
Perks Accountants & Wealth Advisors
08 8273 9300
Winnall & Co. 8379 3159
ATMS
Banktech/Maxetag 1800 08 09 10
Cardtronics 03 9574 4878
Next Payments 1300 659 918
ARCHITECTS & INTERIOR DESIGNERS
Studio Nine Architects 8132 3999
AUDIO VISUAL
Big Screen Video 1300 244 727
Novatech Creative Event Technology
8352 0300
BACKGROUND MUSIC
Foxtel Music 1300 148 729
Moov Music 1300 139 913
Zoo Business Media 07 5587 7222
BANKING & FINANCE
Bank SA 8424 5536
Perks Accountants & Wealth Advisors
08 8273 9300
BEER DISPENSE EQUIPMENT
Andale Hotel Services 8234 0388
BEVERAGE GASES
BOC Limited 0424 647 568
Supagas 8252 7472
BEVERAGES
Accolade Wines 8392 2238
CUB Premium Beverages 8276 4888
Australian Liquor Marketers 8405 7744
Carlton & United Breweries 8416 7819
Coca-Cola Amatil 8416 9547
Coopers Brewery 8440 1800
Diageo Australia 8245 9300
Empire Liquor 8371 0088
Lion 8354 8888
Liquor Marketing Group 8416 7575
Options Craft Liquor Merchants 8346 9111
Pernod Ricard Australia 8208 2400
Samuel Smith & Son 8112 4200
Treasury Wine Estates 8301 5400
BOOKKEEPING
Liquor Legends 0429 825 072
LK Accounting Services 08 8395 4870
Perks Accountants & Wealth Advisors
08 8273 9300
Winnall & Co. 8379 3159
BUILDING EQUIPMENT/SUPPLIES/
HARDWARE
Bunnings Group 0435 630 660
CLEANING SERVICES
Agile Group 1300 964 007
Smart Cleaning Services 1300664647
CLEANING SUPPLIES
Bunzl Hospitality Supplies 8245 6200
ENERGY
Class A Energy Solutions 8391 4853
Energy Action 1300 553 551
Power Maintenance 1300 700 500
Trans Tasman Energy Group 1300118 834
FACIAL RECOGNITION TECHNOLOGY
COMS System Ltd 04 21 341 261
FINANCIAL PLANNING
Perks Accountants & Wealth Advisors
08 8273 9300
Winnall & Co. 8379 3159
FIRST-AID
St John 1300 360 455
FOOD SERVICES
Bidfood 0427 099 558
Galipo Foods 8168 2000
International Oyster & Seafoods 8231 6441
PFD Foodservice 8114 2300
Thomas Foods 8162 8400
FURNISHINGS
Concept Collections 1300 269 800
GAMING ANALYSIS
Independant Gaming Analysis 8376 6966
LK Accounting Services 08 8395 4870
Winnall & Co 8379 3159
GAMING LOYALTY
Banktech/Maxetag 1800 08 09 10
Bluize 1300 557 587
GAMING MACHINE SERVICES
Ainsworth Game Technology 0409 171 616
Aristocrat Technologies Australia 8273 9900
GBay 0409 673 778
GFR PRO 0408 186 540
Global Gaming / Maxetag 0408 462 321
IGT 8231 8430
Independant Gaming Analysis 8376 6966
Konami Australia Pty Ltd 0409 047 899
Scientific Games 8340 1322
Statewide Gaming 0448 076 144
MAX 8275 9700
GAMBLING SERVICES
The Lott 132 315
UBET 8354 7300
GIFT CARDS
The Pub & Bar Card 1300 375 346
HOTEL BROKERS
McGees Property Hotel Brokers 8414 7800
HOTEL MANAGEMENT
Liquor Legends 0429 825 072
H&L Australia Pty Ltd 8291 9555
INFORMATION SYSTEMS/SITE PREP
Max Systems 8275 9700
INSURANCE
Aon Risk Solutions 8301 1111
I.T. PRODUCTS & SERVICES
Boylen 8233 9433
Cloud Apps Technology 8463 1000
Vintek 1300 001 337
KITCHEN & BAR EQUIPMENT
Andale Hotel Services 8234 0388
Bunnings Group 0435 630 660
Stoddart Manufacturing & Food Service
Equipment 0427 106 103
LEGAL SERVICES
Duncan Basheer Hannon 8216 3389
Ryan & Durey Solicitors 6166 9000
Wallmans Lawyers 8235 3000
LOYALTY & REWARD SYSTEMS
Liquor Legends 0429 825 072
MARKETING & COMMUNICATIONS
Social Media AOK 0413 469 938
MEDIA
Boylen 8233 9433
FIVEaa 8419 1395
Foxtel 1300 138 898
InDaily 8224 1600
MUSIC LICENSING
OneMusic 8331 5800
OFFICE EQUIPMENT
Sharp Datacord 8362 3535
ONHOLD/MESSAGING
Adelaide's 1800 ON HOLD 8125 9370
PAYROLL & HR RESOURCES
Liquor Legends 0429 825072
LK Accounting Services 08 8395 4870
Winnall & Co. 8379 3159
POS SYSTEMS
Bepoz 0426 227 409
Bluize 1300 557 587
Cloud Apps Technology 8463 1000
Liquor Legends 0429 825 072
H&L Australia 1800 778 340
PROMOTIONAL PRODUCTS
The Banner Crew 8240 0242
PROPERTY SALES & VALUATIONS
Jones Lang LaSalle 02 9220 8449
Knight Frank Valuations & Advisory SA
8233 5222
REFRIGERATION
Lancer Beverage Systems 8268 1388
RETAIL LIQUOR MARKETING
Liquor Legends 0429 825 072
Liquor Marketing Group 8416 7575
Urban Cellars 0429 825 072
SECURITY SERVICES & PRODUCTS
Agile Group 1300 964 007
DNA Security Solutions 1300 667 688
SPORTS & ENTERTAINMENT MEDIA
Foxtel 1300 138 898
STAFF TRAINING & RECRUITMENT
Career Employment Group 8338 1492
Maxima 8340 7766
Migration Solutions 8210 9800
Perks Accountants & Wealth Advisors
08 8273 9300
St John 1300 360 455
SUPERANNUATION
Host Plus 8205 4965
WEBSITES
Boylen 8233 9433
34 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

Corporate Partners 2020/21
D I A M O N D
P L A T I N U M
G O L D
131 733
S I L V E R
Agile Group
Ainsworth Game Technology
Boylen
Bunnings Group
pfdfoods.com.au
IGT
InDaily
For full product range and details
of your nearest branch
Options Wine Merchants
Samuel Smith & Son
Australian Liquor Marketers
BankSA
Bentleys Accountants
Big Screen Video
Bluize
COMS System Ltd
Duncan Basheer Hannon
Energy Action
Foxtel
GFR PRO
Independant Gaming Analysis
PFD063 Hotel SA Advert (1/4 Page).indd 1
Konami Australia Pty Ltd
Liquor Marketing Group
Novatech Creative Event
Technology
OneMusic
18/05/09 11:47 AM
Scientific Games
Social Media AOK
St John
Stoddart Food Equipment
Winnall & Co
B R O N Z E
Adelaide's 1800 ON HOLD
DNA Security Solutions
Migration Solutions
Supagas
Andale Hotel Services
Empire Liquor
Next Payments
The Banner Crew
Banktech
Bepoz
BOC Limited
Cardtronics
Career Employment Group
Class A Energy Solutions
Cloud Apps Technology
Concept Collections
International Oyster & Seafoods
Jones Lang LaSalle
Knight Frank Valuations &
Advisory SA
Liquor Legends
LK Accounting Services
Maxima Training Group
McGees Property Hotel Brokers
Perks Accountants & Wealth
Advisers
PowerMaintenance
Ryan & Durey Solicitors
Sharp Datacord
Smart Cleaning Solutions
Statewide Gaming
Studio Nine Architects
The Pub & Bar Card
Trans Tasman Energy Group
Wallmans Lawyers
H O T E L I N D U S T R Y S U P P O R T E R
Vintek
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 35

L I C E N S E E T R A N S F E R S
DECEMBER 2020
HOTEL LOCATION DATE GRANTED NEW LICENSEE
Renmark Golf and Country Club Renmark 14.12.20 Renmark Country Pty Ltd
The Pier Hotel - Holdfast Shores Glenelg 21.12.20 GM Hotels Pier Pty Ltd
Kingoonya Hotel Kingoonya 22.12.20 John William Brett, Julie-Anne Brett and Dorothy Helen Sice
Edithburgh Hotel Edithburgh 06.01.21 SL & GE Dorber
O F F I C E H O L D E R S
CONTACT
Level 4, 60 Hindmarsh Square, Adelaide SA 5000
POSTAL PO Box 3092, Rundle Mall SA 5000
PHONE (08) 8232 4525
TOLL FREE 1800 814 525
FAX (08) 8232 4979
EMAIL
WEB
information@ahasa.asn.au
www.ahasa.asn.au
Views expressed in Hotel SA are not necessarily those of the AHA|SA
or the publisher and neither can accept, and therefore disclaims
any liability, to any party for loss or damage caused by errors or
omissions resulting from negligence, accident or any other cause.
We do not endorse any advertising materials, services offered within
advertisements or products, special offers or goods promoted therein.
ADMINISTRATION
IAN HORNE
General Manager
OWEN WEBB Workplace Relations
GARY COPPOLA
SCOTT VAUGHAN
+
Legal and Advocacy
Membership & Business Services
KATHERINE TAYLOR Communications and TAA (SA)
LUCY RANDALL Events & Sponsorship
BRONTE MCCARTHY Finance & Administration
DIDIER VOLLERIN Liquor & Gaming
LIZ TURLEY Training Coordinator
ANNA MOELLER Executive Director Gaming Care
EXECUTIVE COUNCIL
DAVID BASHEER
MATTHEW BINNS
ANDREW BULLOCK
AHA|SA President
AHA|SA Vice President
AHA|SA Deputy Vice President
Matthew Brien, Matt Rogers, Sam McInnes
COUNCIL
Andrew Kemp
Andrew Gunn
Andrew Plush
Anna Hurley
Brad Barreau
Darren Steele
Elise Fassina
Guy Matthews
James Franzon
Jason Fahey
Jason Kelly
Jeff Ellis
John Giannitto
Karen Milesi
Luke Donaldson
Tom Hannah
Tony Franzon
Trent Fahey
Trevor Evans
P U B L I S H E R
+
P (08) 8233 9433 W www.boylen.com.au
TIM BOYLEN
Managing Director
tboylen@boylen.com.au
JAMIE RICHARDSON
Advertising
sales@boylen.com.au
MADELAINE RASCHELLA
Studio Manager
Graphic Designer
36 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

Our Purpose - To provide the hotel industry the capacity to respond
to community concerns related to the harm associated with gambling
by contributing to early intervention and support for problem gamblers
and their families.
Our Goal - A compliant and proactive hotel industry that works with
regulators, gambling help services, and players to limit the harm
caused by gambling.
Gaming Care is the hotels responsible gambling early intervention
agency, and is an initiative of the AHA|SA. Gaming Care’s role to
assist venues to minimise the harm caused by problematic gambling
behaviour in all South Australian hotels with gaming machines by
working directly with venue staff, Gambling Help Services, other
relevant organisations and stakeholders.
SOME OF OUR DUTIES INCLUDE:
For any assistance or
support please contact
your local Gaming Care
Officer, or our office
for information on how
Gaming Care can assist
your venue.
Assisting hotel staff in the early identification and support of
patrons and staff who may be experiencing difficulty with their
gaming behaviour.
Developing and promoting initiatives, programs and policies
designed to facilitate the early identification of problematic
gambling behaviour.
Assisting hotel staff in providing responsible gambling service,
on or with the capacity to influence the service, by training
in responsible service of gambling. This helps reduce harm
through the creation of a responsible gambling culture within
the venue.
Gaming Care has developed a Responsible Gambling Document for
venues which details the ways in which staff training and measures for
intervention with problem gamblers are implemented, and the roles of
staff in the implementation of the code.
T: 08 8100 2499 F: 08 8232 4979
E: INFO@GAMINGCARE.ORG.AU
4TH FLOOR AHA|SA HOUSE
60 HINDMARSH SQUARE, ADELAIDE SA 5000
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 37