Hotel SA November 2023

THE OFFICIAL PUBLICATION OF THE AUSTRALIAN HOTELS ASSOCIATION (SA BRANCH) NOVEMBER 2023
THE AWARDS ISSUE
SPECIAL
16 Pages
of Awards:
Winners +
Photos
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Shortcut to Stories
NOVEMBER 2023
Click here
President's Column
Good news for employers and
casuals, thanks to smart lobbying
by the AHA team.
Click here
New Look Elephant
What was the business thinking
behind refurbishing The Elephant?
Click here
Prepare for Peak Season
The peak season is an exciting time
for any hotel. However, it’s also a
challenging time of year.
Click here
Best Overall Hotel Winners
The best of South Australia’s hotel
industry has been revealed at the
2023 AHA|SA Hotel Awards.
Click here
Award Winner List
See the full list of winners from
the 2023 AHA|SA Hotel Awards
for Excellence.
Click here
Photos from the Awards
See photos from the big night - hotel
members and guests, corporate
partners, plus exciting entertainment.
I N T H I S I S S U E
04 From the President
06 From the CEO
09 Best of The Best
10 Best of ‘New British’
at The Elephant
16 Lisa Matthews Tribute
19 Getting Ready For
The Festive Season
24 Regional Meetings
26 2023 AHA|SA Awards
for Excellence
28 2023 AHA|SA Awards
for Excellence - Best Overall Hotels
30 2023 AHA|SA Awards
for Excellence - Winners
35 2023 AHA|SA Awards for
Excellence - Photos
42 AHA|SA Corporate Partner Directory
44 Corporate Partners 2023/24
45 Licensee Transfers
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Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 3

‘Loophole’ Changes
A Win For Hotels
From the President
DAVID BASHEER
Previous issues of this magazine
have focussed on the Federal
Government’s ‘Closing the
Loopholes’ industrial bill, with an
emphasis on the devastating impact
it would have had on our ability to
employ causals.
The bill, due to be debated in
Federal Parliament next February,
threatened to make the employment
of casuals - as we know it - almost
impossible, and would have severely
eroded the very way we conduct
our business.
Thanks to the incredible efforts of
our national CEO Stephen Ferguson
and his small IR team, along with
Owen Webb in the SA office, the
AHA has averted the very worst
aspects of this bill.
Every employer group has signalled
strong concerns about this bill and
its negative impacts on their sector.
The AHA went about its business as
it has always done - avoiding public
debate and doing the deal at the
coal face.
The result is rather than create a
headline, the AHA created a solution.
And once again, we have been
recognised by government as a
voice of reason.
I would like to reinforce the
comments of our national office
in thanking the Minister for
Employment and Workplace
Relations, Tony Burke, for taking the
time to listen to our concerns and
taking actions to address them.
While there is still work to be done,
we now have certainty for casual
workers who want to remain exactly
that – casual workers.
In our national media release, our
CEO Stephen Ferguson said the
outcome was “good news for both
casuals and employers alike.”
“The simple fact is many hospitality
workers do actually prefer casual
“The simple fact is many hospitality
workers do actually prefer casual
employment, given the 25% wage
loading and the flexibility to refuse
shifts.”
employment, given the 25% wage
loading and the flexibility to refuse
shifts.
“Our concern with the original
Bill was that employers would no
longer be able to provider systemic
regular casual employment to those
workers who were happy with it.
“The amendments which have been
committed to provide much more
certainty and fairness for workers
and employers and can be chalked
up as a win for both.”
“They strike the right balance.”
Our Association also welcomes a
commitment by the Government to
remove the civil penalty provision
relating to misrepresentation of
casual employment in the Bill.
Any mistakes, disputes or questions
will be able to be dealt with by the
independent umpire, the Fair Work
Commission.
The nature of our businesses which
is a world away from the ‘Monday
to Friday, 9-5’ environment means
casuals will always be at the heart
of our rostering.
And our pubs give so many people
their first job in life. Give University
students the chance to fund their
studies. The change in approach by
the Federal Government last week
has ensured that can continue.
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F R O M T H E P R E S I D E N T
AWARD WINNERS
Congratulations to all of the success
stories in the 2023 AHA|SA Awards
For Excellence.
This issue of Hotel SA includes
extended coverage of the awards,
which was another great night of
celebration as we continue to put
some very dark days behind us.
In particular, I would like to
congratulate:
• The Cremorne Hotel: Best Overall
Hotel – General Division
• McLaren Vale Hotel: Best Overall
Hotel – Country as well as Best
Redeveloped Country
• Mount Lofty House: Best Overall
Hotel – Accommodation Division.
I am also in awe of the three hotels
that were inducted into the Hotel
Awards Hall of Fame for winning
their categories for multiple
consecutive years. The owners
and teams of these hotels should
be enormously proud of their
achievements:
• Warradale Hotel: Best Sporting
Entertainment Venue
• Governor Hindmarsh Hotel: Best
Entertainment Venue
• Watervale Hotel: Best Innovation,
Sustainability and Energy
Efficiency Practice.
Watch Video
I now look forward to seeing many
SA winners at the national awards,
which will be held at the Adelaide
Oval on Monday 27 November.
Congratulations to Lucy Randall
and her team for putting together
a sensational night. Our political
friends who attended, along with
senior Interstate industry leaders,
all remarked on the success of the
event. A staggering 920 guests with
not a spare seat in the house. Now
that is great going!
TABCORP
It is great news that Tabcorp has
agreed to extend its wonderful
Diamond partnership with AHA SA
for a further two years.
This means AHA members will
continue to exclusively enjoy a 75%
rebate off their Sky Channel fees,
and by next July, Tabcorp have
committed to deliver free Sky to all
our member hotels
In a time of spiralling costs, we
thank Tabcorp for their incredible
support of our venues.
David Basheer, AHA|SA President
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 5

The Changing Face
Of Hotels
From the CEO
ANNA MOELLER
Our recent awards night speaks
volumes about our industry as
a whole.
On the surface, it is a celebration of
the best hotels in South Australia
and this is acknowledged in our
special coverage in this issue of
Hotel SA, and by our President in
his column (see previous page).
Yet at a deeper level, our awards
give a compelling insight into our
sector as a whole. Several aspects
struck me on the night and I would
like to share with those you.
One was the youthful vibrancy in
the room. I know that in previous
decades the awards were a lot more
formal, with mandatory dinner suits
and gowns, and a lot higher average
age! It was a reflection of the times.
Today, publicans are a lot more
inclusive and this is seen in the
profile of the awards audience at the
Entertainment Centre. Our members
now see it as an opportunity to
invite key staff to the event as a way
of saying “thank you” and to share
in the joy of success. It was so
wonderful to see minibuses pull up,
full of excited young staff looking
forward to an exciting night and with
any luck victory for their own venue.
“Hotels have become a melting pot
of cultures. As I so often say our
hotels are, and absolutely should be,
a reflection of the communities within
which they reside.”
Our youth is the future of the
industry. They bring modern skills,
new expectations and lifeblood into
an ever-evolving and vibrant industry
that employs over 26,000 people in
this state.
Another feature of the night was the
gender balance. When I look back at
photos from previous decades, the
room was largely filled with men.
Now we see equal representation of
women of all ages and all positions.
We are a female-friendly industry
and this is reflected in our pubs and
hotels, and in their success.
A politician I spoke to on the night
was impressed by the multicultural
nature of guests and asked if this
was reflective of hotel staff in
2023. The answer I gave was a
resounding “Yes”.
What was a predominantly white,
Anglo Saxon industry last century,
is now incredibly diverse and
very reflective of society at large.
Hotels have become a melting pot
of cultures. As I so often say our
hotels are, and absolutely should
be, a reflection of the communities
within which they reside.
This is significant because not
only does it bring fresh ideas
into hotels, it makes hotels
more appealing to the Australian
public. We mirror the society we
operate in. We have always taken
pride in the fact that our venues
support local communities like
no other commercial sector, and
the diversity of ‘culture and creed’
makes us truly representative of
these communities.
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F R O M T H E C E O
Treasurer Stephen Mulligan.
POLITICAL RECOGNITION
At the political level, it was
reassuring to hear the Treasurer,
Stephen Mulligan, speak in
support of our industry.
This is critical because we operate
in areas that attract vocal minority
groups that would destroy our
livelihoods if they got their way.
The Treasurer was representing
the Premier, who had attended the
five previous awards nights but fell
ill that day.
“Can I assure you and your
industry that you are very well
supported by Members of
Parliament across the spectrum in
both Houses,” he said.
“We realise how important your
industry is …”
“So thank you so much for the
work that you do. Thank you to all
of those business operators, those
family businesses, those mums
and dads that over the years have
invested their own hard-earned
money to take a risk, to get in
behind an operation, to employ
South Australians and to make
such a success of it.
“You are such an important part of
our State’s economy and we look
forward to continuing the support
into the future.”
In reality, the government has been
highly supportive of our industry
and we are very grateful.
The Treasurer noted how
“challenging” the environment had
been for the hospitality industry
in recent years, and described
the Covid period as “horrific” for
pubs, but welcomed a return to
better trading conditions in the last
18 months.
“I know that it doesn’t replace all
of the impacts of those two very
difficult years but it does feel like
the strength of the last 18 months
has been some reward for the
resilience of all of the operators in
this industry.”
Realising that, I am sure there could
not possibly be any tax increases on
the horizon!
Treasurer Mulligan also reiterated
the government’s commitment to
big events to attract “thousands of
interstate and international visitors
to our State and contribute so much
to our economy - but particularly to
your businesses “.
Watch Video
He acknowledged the work of
the AHA in lobbying government
“to make sure we don’t forget the
bread butter; to make sure we are
investing in attracting conventions
to our city and to our state, to
support the overall level of activity
throughout the year.”
I would like to reiterate just how
important it is to be organising
“magnets” that will draw people to
South Australia during the winter
months and also to thank the state
government for their consistent
investment in major events and the
drive to make South Australia
a destination of choice.
Anna Moeller,
AHA|SA CEO
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 7

A H A | S A A W A R D S
HOTEL INDUSTRY
AWARDS FOR EXCELLENCE
@AHASA5000
#AHASAAWARDS
#SAHOTELS
AHASA.ASN.AU
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A H A | S A A W A R D S
BEST OF
THE BEST
The best hotels in South Australia were announced at a
gala presentation on the last night in October.
BEST OVERALL
HOTELS
Pages 28-29
AWARD WINNER
LIST
Pages 30-34
PHOTOS FROM
THE NIGHT
Pages 35-41
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 9

T H E E L E P H A N T H O T E L
Best of ‘New British’
at The Elephant
10 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

T H E E L E P H A N T H O T E L
Stop press: By a happy coincidence, after this story
was written The Elephant went on to win the award
for Draught Beer Quality at the AHA|SA Awards For
Excellence.
Kym Turner has no problems talking about the elephant
in the room.
There is now a bright, contemporary feel to the
Elephant British Pub in Cinema Place off Rundle St
– quite the leap from how some remember it.
For many years, The Elephant embodied the look and
feel of a classic English pub.
But times change, and COVID changed times.
Kym, who has owned The Astor for nine years, bought
the Elephant with a business partner in May, 2022, lured
more by what it could be than what it was.
He believes they are just its second owners since it was
built in the 1980s next to Adelaide’s old IMAX theatre.
“I needed more function space because the Astor was
basically booked out all the time,” Kym said.
“I was looking for something that had facilities close to
the city but with more rooms available.
“The Elephant’s had a good name over many, many
years.
“Most people can remember going there but not leaving
so that’s always a good thing.
“Lot Fourteen was opening up. Rundle St seems to be
growing. And people are prepared to go into the back
laneways like in Peel St to look for a venue.”
MODERN BRITISH
So Kym and co bought the Elephant and immediately
closed its doors for a renovation he admits cost “more
than we wanted to spend - well over a million dollars”.
COVID provided much of the motivation, inspiration and
the opportunity for the makeover.
“No-one sits at a bar anymore; they’ve all moved away
from the bar,” Kym said.
“People don’t stand up and drink anymore, they sit down
and drink.
“We hunted and hunted and there were a few pubs in
England that were starting to do what we’ve done and
gone away from the dark, dingy low ceiling sort of thing
because COVID really hurt them.
“It’s all about numbers and areas and stuff.
“(The Elephant) was old and tired. It needed to be
done anyway so we tried to do what we call a modern,
British pub.”
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 11

T H E E L E P H A N T H O T E L
FEMALE FRIENDLY
He admits it was a decision that has been polarising.
“Yeah it has had that effect. But we wanted to be a
venue for everyone. We found a lot of females didn’t
want to go there. It was more for the young uni set
and stuff.
“We had to think about the whole demographic we were
going for.
“We don’t want to appeal to just one segment of
www
the market. We want to be a pub and be open to all
segments of the market, which I think we’ve achieved.”
So the old Elephant was completely gutted and
transformed, upstairs and down, creating a 280-person
function area above that has the capacity to be split into
two areas by a soundproof wall, still retaining separate
bars and toilets.
It re-opened on 4 November, 2002 and according to
Kym, “the old regulars love it”.
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T H E E L E P H A N T H O T E L
But now, there are new regulars.
“We’re getting a lot more females in – for lunch and the
after work crowd.
“Rundle St is certainly growing in popularity.
“Enzo’s sister restaurant, Enoteca, has just opened up
down there.
“There’s a new burger bar opening up, the shops are
filling up. That’s always a good thing.
“I think people have got past the Royal Adelaide Hospital
closing.
“I think (the vibe) is coming back.”
THE THEME PUB EQUATION
Kym maintains the Elephant British has not lost its
Britishness.
“I think we’re British enough because what is British
now?
“We’re not trying to cover every base.
“But yes, we’ve got British beers without having a dark,
dingy, wooden bar with a ceiling on your head because
now days you just won’t survive.”
The days of the dedicated themed pub are all but gone,
Kym said.
“I think if you go down that track and stick to it 100 per
cent, things are very tough.
“But if you theme yourself like we have, yes we’re British
but we’ve also got Australian beers and gins and all that,
it suits the punter a lot more. It’s more a broad-range
spectrum.
“You need to be bright, you need to be bigger because
everyone’s space conscious after COVID.”
An impressive range of English Ales sit among the
24 taps downstairs, with several unique brews such
as Scotland’s Belhaven Robert Burns Brown Ale and
Oxfordshire’s Hobgoblin Ruby Beer. Then there are
more recognised tipples like Guinness, Kilkenny and the
popular Old Speckled Hen.
They are complemented by standard beers Kym said are
also hard to find in Rundle St.
“I think we’re the only pub in the area that has
mainstream beers on tap.
“So if you want a Carlton Draught, a Great Northern or a
Hahn Super Dry, you come to us.
“We’re not going heavily down the craft market. I think
that’s sufficiently looked after in Rundle Street.”
MUSHY PEAS
The menu also gives a nod to the Old Dart with its everpopular
fish and chips and its side that keeps diners
coming back.
“We just can’t keep up with the mushy peas,” Kym said.
“They love them. It’s something that stands us apart
from the others. It’s very, very British.”
But whether mushy peas are your thing or not, if you’re
still feeling nostalgic at the Elephant, you’ll find it in the
sanctuary of its exceptionally well-priced menu.
As some pub menus rising as inflation continues to
impact costs, the Elephant still proudly trumpets its
pasta of the day at $19, its curry at $21 and staples such
as schnitzels for $22 and salt and pepper squid for $23.
It’s stretching Kym’s pursestrings but it’s a decision he
has taken both strategically and proudly.
“Absolutely. To me hospitality is about looking after
the client.
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T H E E L E P H A N T H O T E L
A generous Friday happy hour keeps the knockoff
crowd smiling with $6 pints, base spirits and
Australian wines and $8 imperials.
But to balance the books, something had to give and
that something was live music.
“COVID was really a game changer for live music too,”
he said.
“There was a big live music venue upstairs but that’s
gone at this point.
He said inflation has increased the fees and costs to
stage live music but with no guarantee of crowd sizes.
“Without the client, there is no hospitality. The old
saying ‘the customer is always right’ still basically
happens today and it should happen.
“The customer should be able to order what they want
at a reasonable price.”
INFLATION
Rising wages and soaring overheads against the
backdrop of a plummeting Australian dollar have made
that decision harder than ever.
“It’s been extremely difficult. Every invoice we get
there’s a price rise.
“Everyone is trying to make the same money as they
made before COVID.
“But you look at it and you go ‘right, do I have 10 people
come through the door, pay $22 a schnitzel and have
10 beers or do we have five people come in at $24 a
schnitzel and have five beers?’”
Kym said he’s fortunate as an independent owner to
be able to push back against the enormous hike in the
cost of eating out.
"Every pub has got to make their own decision and try
to meet the needs of their own community and their
expectations as to price point".
“But there’s no guarantee of the crowd because it’s
still the same crowd they had 10 years ago.
“That crowd’s now 10 years older and they drink one
or two beers and then drink water because they’ve got
to drive.”
Instead, the Elephant turns to DJs on Friday and
Saturday nights, attracting a younger, thirstier crowd.
And it is the only pub in the area with Fox Sports
and Optus Sports to keep the AFL, cricket and EPL
fans happy.
FUTURE PLANS
Kym’s been in pubs all his life since growing up
pouring beers in his family’s Bute Hotel at the top of
the Yorke Peninsula.
The Lord Melbourne was his first foray into ownership,
before he arrived at the Astor.
Now, Kym and his business partner aspire to grow
their holdings, seeking more pubs with big function
spaces.
“We’re looking to acquire at the moment.
“You’ve either got to go big into gaming or diversify
into different areas – dining, nightclubs or functions.
“I push down the function space.”
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Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 15

P U B L I C A N P R O F I L E
The following is an edited version
of the speech announcing the
induction of Lisa Matthews into the
Women In Hotels Hall of Fame.
Daughter of the late Tony Matthews
and proud mother, Colleen, Lisa
holds the role of an older sister to
her brother, Scott, and the late Ward
Matthews. As a third-generation
member of the Matthews family,
she carries a remarkable legacy
within the hotel industry, one that
traces its origins back to 1942 when
her grandfather, Seymour Matthews,
and his wife, Dossie, leased the
Bayview Hotel in Whyalla.
The Matthews family has left an
indelible mark on this industry,
having owned or operated over
36 leases or freeholds for more
than 80 years. Lisa's journey in the
world of hotels began at a mere
six weeks old when she took up
residence in her first hotel. This
was during her parents' tenure
managing the Tasman Hotel in Port
Lincoln. The spirited atmosphere of
hotel life played its part in her early
development, as she took her first
steps at just nine months old, often
with the support and amusement of
patrons and staff.
The Tasman Hotel was a
foundational experience in the world
of pub life, where Lisa, even as a
toddler, entertained patrons with her
charm, enjoying her raspberry drinks
at the bar. Many wondered if it was
a suitable environment for a young
child, but Lisa's natural ease in the
setting soon dispelled any doubts.
When Tony and Colleen took over
the Eyre Hotel in Whyalla, Lisa
seamlessly transitioned into her
new surroundings and being the
inquisitive type, she occasionally
created some issues for the
accommodation guests. On one
day, she went to all the rooms and
gathered up the toothbrushes of
every traveller staying at the hotel,
which created a few problems for
mum when she had to politely ask
the guests on return whether they
would like a new toothbrush for
the evening.
Lisa Matthews
Tribute
As the only granddaughter to
Seymour & Dossie, she was very
close to them and adored her time
with them as they doted upon her.
Seymour was renowned for his
flamboyance and charm, spotted
driving the streets of Adelaide in his
Rolls Royce with the cigar in hand.
Lisa attended Loreto Convent
school in Marryatville and it was in
these years that her personal values
took root, never seeking to be the
centre of attention or overtly flashy.
She would not allow her grandfather
to pick her up from school in his
flashy Rolls Royce, insisting their
success remain low profile, and that
Seymour park around the corner!
After completing her schooling,
Lisa spent five years in professional
horse training, competition work
and instructing at Templewood
Riding School. She even managed
a short stint in Canberra working
for a Quarter horse enterprise and
training horses for diplomats’ wives.
Following a stint overseas, her
passion for understanding people
and what motivates them led her
to pursue a Bachelor of Arts degree
with a major in Psychology.
After obtaining her degree, Lisa
joined the family business,
focusing on the people and culture
aspects of the business. In this
role, Lisa also developed policies
Mel Cooper presents
flowers to Lisa.
and procedures for the business,
formalizing employee recruitment
and managing all matters related
to employment contracts, training,
industrial relations, human
resources, and employment
relations. She actively participated
in the AHA industrial relations subcommittee
and the AHA Women in
Hotels committee. She also served
on the board of Tennis SA.
One often overlooked aspect of
Lisa's role in the business was
keeping her father, Tony, in check.
With his uncompromising style, she
often served as a buffer between
him and the demands of staff
and family, providing a stabilizing
influence throughout the trials and
tribulations of life.
However, it was a significant turning
point in 2001 when her father faced
a major health event, thrusting
Lisa into assuming various key
responsibilities for the pub group.
With no formal succession plan
in the business, she took on tasks
involving finances, insurance,
contract negotiations, and any
areas where her father needed
representation, or had previously
managed.
At the age of 29, Lisa married
Graham, a dashing young lawyer,
and they have now spent more than
30 years together as husband and
wife. Together, they raised their two
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sons, Max and Tom, who are now
29 and 27, respectively.
Throughout her many years in the
business, Lisa served as the glue
that held the Matthews Hospitality
Group together including the
various stakeholders; staff, unions,
suppliers, and family members.
Her unwavering commitment to
her family's legacy was evident
when she oversaw the governance
restructure of the Matthews
Hospitality Group in 2017. She
played a pivotal role in appointing
an independent board and
Caption.
management to work alongside the
family, ensuring the organisation's
continuity for future generations.
In September 2020, this dedication
to her family's legacy led to another
restructure, culminating in Lisa, her
brothers Scott and Ward, assuming
full ownership of the Matthews
Hospitality Group following the
passing of their father, Tony, some
18 months earlier. This transition
marked a significant moment
for the group, securing its legacy
while showcasing Lisa's immense
courage and determination.
Lisa epitomizes elegance, grace,
and poise. She represents her
family with dignity and humility, and
her values remain uncompromised
in all situations. She consistently
steps up when others step back.
Overseeing the creative
enhancements of the Maylands
Hotels and Feathers
Hotel in recent years, Lisa
has built a strong network of
friends and associates, fostering
productive and successful
collaborations. She has also been
an incredible source of support
for her mother Colleen and her
stepmother Trudi, and the family
through the passing of her father,
brother Ward, and stepfather Syd in
recent years.
With over 50 years of experience
in the hotel industry, Lisa has
witnessed it from every angle
and is an immensely deserving
inductee into the Women In Hotels
Hall of Fame.
WOMEN IN HOTELS HALL OF FAME: LISA MATTHEWS
Lisa on the staircase of the Eyre Hotel in 1964
(with head safely removed from the banister).
2023 Women In Hotels Hall Of
Fame inductee, Lisa Matthews,
has spent a lifetime in hotels, with
many fond memories.
At the age of six, she was given
the responsibility of polishing and
refilling sugar jars at the Feathers
Hotel, until her mother noticed she
was eating as much sugar as she
was pouring. Her responsibility
was shifted to filling the salt and
pepper shakers.
Lisa’s grandparents, Seymour
and Dossie Matthews, started
the Matthews Hospitality Group
in Whyalla in the early 1940s and
pubs have remained in the family’s
‘DNA’ ever since.
The group remains 100% family
owned by Lisa and her brother
Scott, with nine hotels across
South Australia. In metro Adelaide,
there’s the Feathers, Maylands,
Sussex, and Salisbury. In Mount
Gambier, the South Eastern, Park,
and Gambier. In Clare, the Bentleys,
and in Whyalla, where it all began,
they own the Hotel Eyre.
“When I was younger, we lived
in the hotels my parents were
managing,” said Lisa. “I remember
getting my head stuck in the
banister of the Eyre Hotel
staircase and creating quite a stir
with the staff and the locals.”
As well as refilling the salt and
pepper shakers, as Lisa grew
up she held several jobs at her
family’s hotels.
“Over the years while I was
studying, I did odd jobs such as the
morning vacuuming and the dining
room set up,” she said. “It was quite
lucrative, as when you’d vacuum
around the bars, there was always
some loose change dropped by the
customers from the night before”.
“My other early roles included doing
the stock counting on Monday
mornings, waitressing, dining room
hosting, office banking and admin.”
When asked about advice to her
younger self, Lisa replied: “Be
clear on what your values are and
don’t compromise on them. Seek
out people who have values that
are aligned with yours and don’t
be afraid to ask for help. Spend
more time listening and less
time talking.”
After Lisa completed her
psychology degree, she officially
started work in the head office of
the family business in the mid 90’s
and was responsible for human
resources and industrial relations.
The job wasn’t without its
challenges. In 2001, her father
Tony was diagnosed with latestage
bowel cancer that required
him to step down immediately. He
needed surgery and chemotherapy,
which would ultimately keep him
away from the business for about
six months.
“He didn’t say anything until the
day before he went into hospital,”
said Lisa. “It was very sudden, and
we didn’t have a succession plan
in place to cope with that type of
situation”.
“I found myself sitting behind
my father’s desk, trying to work
out everything that needed to
be done. As it turned out, at the
top of his list were the insurance
renewals and the new contestable
electricity contract negotiations
for the hotels we had. I remember
feeling extraordinarily overwhelmed
but I was able to slowly read the
documents and work out what had
to be done”.
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P U B L I C A N P R O F I L E
“I love that our
industry is based
primarily on
real emotional
connection
between people.”
Lisa with sons Max and Tom and
husband Graham.
“With the assistance of some
wonderful, supportive people in
the industry, including my husband
who was a solicitor and insurance
broker, I was able to work my way
through it all successfully. When
my father eventually returned, he
left me in charge of the jobs I had
been doing.”
Lisa’s passion for psychology has
remained and is one of the reasons
she is so passionate about hotels.
“I love that our industry is based
primarily on real emotional
connection between people,”
she said. “I understand there’s a
business side where we focus on
investment returns and margins but
when you boil it right down, it really
is a people-based business, and our
success is based on how we make
people feel”.
“It requires teamwork, collaboration,
and an ability to understand how
our actions impact the experience
others have”.
“I think that this is all
encompassing, not just for
customers, but for our suppliers,
our employees, and the
communities in which our hotels
operate. This comes back to the
culture that we create, and that’s
the bit that really interests me.
I think it’s more powerful than
people probably think it is.”
Lisa, who knows more about the
hotel industry than most, has sound
advice for women looking to follow
in her footsteps.
“Like many industries in the past,
ours has historically been male
dominated but I don’t believe that’s
necessarily the case anymore,” she
said. “Our industry is extraordinarily
diverse, and like our community,
constantly evolving. For our industry
to remain relevant, I think it needs to
continually move with the times.”
In fact, out of the nine venues
owned by the Matthews Hospitality
Group, more than 50% have female
venue managers.
“If I go back to my grandmother’s
time, traits like empathy would
have been seen as unimportant for
management. Now, we recognise
it as a sign of being an effective
leader because it allows people to
build trust and connect with staff
and our customers, and women are
very good at this.” said Lisa.
“I’m just so very grateful and proud
to have brilliant and supportive
people around me at our company.
Without them continually reinforcing
the culture we are trying to develop,
we wouldn’t be successful.”
Lisa with brothers Scott and Ward, grandparents Dossie and Seymour, and father Tony at the Feathers
Hotel in 1988.
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P E A K S E A S O N
Getting Ready For The Festive Season
Whether it’s your first Christmas and New Year running
a pub, or your fiftieth, it’s always good to check you are
fully prepared for peak season.
Many hotels have their own checklist. For those that
don’t, Hotel SA offers a few suggestions to get you
started.
DO THE BASICS
• Watch your costs. Some Xmas menus are released
eight months in advance, with set prices. There is a
danger that some costs will increase during this time.
If, for example, the price of beef soars, how will you
ensure that you retain your margins?
• As you add temporary staff to cater for peak demand,
make sure your employment contracts are all in
order.
• Remind and train staff about their responsible service
of alcohol obligations. The festive season does not
dilute your obligations.
• If certain dates are quiet, give them a special theme
and then use your database to conduct email
marketing.
• Make sure you are using internal promotions
(posters, TV screens etc) to publicise the right events
(that is, the dates that aren’t filling as fast as you
would like).
• You can also promote the fact that some dates
are sold out. Nothing prompts people to book like
scarcity.
• Plug your Christmas menus and other promotions
on social media.
• If you are really nervous that numbers are
down, harness the power of online advertising.
Make sure you localise your ads, select the best
keywords and use any profiling options (eg.
tradies, white collar workers, female, male etc).
• Introduce a deposit for peak days in order to limit
“no shows”.
• Also, use automated technology through your
booking platform – or organise a member of staff
to phone each reservation contact – to ensure you
aren’t faced with empty tables.
• Advertise your opening hours, including the
bottle shop.
• Reorganise your bottleshop so that easy gift
ideas that attract good margin are prominently
displayed, so that busy shoppers can ‘grab
and go’.
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CHS: Your All-in-One Cleaning,
Climate, and Electrical Hospitality Partner.
In the competitive world of hospitality, CHS stands
out by ensuring venues operate at their peak.
CHS has grown to offer comprehensive refrigeration,
air-conditioning, electrical, and cleaning services that
keep hospitality businesses ahead of the curve. Their
preventive maintenance schedules are designed to
maintain seamless operations, essential for the safety
and comfort of guests.
Hospitality managers looking for an edge turn to
CHS for reliable facility services that reflect their
commitment to quality. CHS is the silent force
behind the scenes, enabling businesses to shine with
outstanding environments. By choosing CHS, leading
hospitality venues invest in excellence, ensuring their
guests enjoy flawless experiences with every visit.
• Refrigeration
• Test & Tag
• Thermal Imaging
• Specialised Cleaning
• Air-conditioning
• Facility Services
• Electrical
• Maintenance
Head Office: 18/67 O’Connell St North Adelaide 5006 SA
T: 1300 004 247 | M: 0411858845 | tom@chs.au | W: www.chs.au
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P E A K S E A S O N
• Does your Xmas tree reflect your hotel? Many hotels
have been beautified in recent years, so make sure
you aren’t still using Xmas decorations from the
1980s. The same goes for those elf hats that staff
love to wear!
• If Christmas and New Year are shaping up to be
a resounding success, look further forward. Can
you repeat that success with other festive events
in 2024, such as introducing Chinese New Year
and Diwali, both of which are celebrated by a large
number of people in Australia.
CARE FOR STAFF
With full bookings and hectic days, the festive season
means long hours for your staff. While everyone else is
having fun, they are experiencing peak workload.
With staff shortages affecting many hotels, the pre-
Chrismas period is the time to be putting plans in place
to be able to respond when chefs and other key staff
fall sick.
Consider cross-training, so that staff can be moved into
other roles to fill gaps when required.
Keep an eye on rostering, wages and hours. Are they
where they should be? Don’t over-staff in quieter times.
This is the time to let staff have a break – and keep your
wages bill down.
The AHA|SA has resources for stressed staff (and
owners) on its website. You can also listen to a series
of great podcasts here . Helping staff manage their
stress and work-life balance is important in 2023.
BUY CHEAP BUT WATCH CASHFLOW
Smart publicans buy big when prices are cheap.
The lead-up to the party season often sees good
discounts. There are stories of hotel owners filling their
home garage, shed and spare rooms with product they
bought in November but won’t use until well into the
new year.
Your food. Your menu. Your brand..
Order expert prinng
online with our new
Easy Logo Print Service
‘Premium supplier to South Australian venues for over 30 years’
1300 361 600 fcmsales.com.au sales@fcmsales.com.au
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 21

P E A K S E A S O N
It makes sense to focus on essentials. Don’t go on a
spending spree for something that might go out of
fashion - or expire.
Keep a future eye on cashflow. Your bank balance might
seem healthy during this peak period, but if your cash
position has been poor leading up to Christmas and
New Year, use the increased levels of business to get
back into the black, rather than buying on promotions
that could strain your cash position when business can
be quiet.
FOOD PRESENTATION
With many new guests entering hotels during Christmas
and New Year, it’s a wonderful opportunity to capture
repeat business by ensuring a memorable experience.
If your target audience appreciates large serves, then
how you present meals makes a difference.
In a nutshell, to please lovers of “quantity”, spread food
over a plate, rather than stack it.
This is because “consumers perceive portions as
smaller… when foods are presented vertically (ie
stacked on the plate) versus horizontally (ie spread
across the plate),” according to food researchers
patrons use the surface area of the portion as a way to
compute how large the portion is. So a schnitzel cut in
two and stacked would be perceived as being smaller
than the same sized schnitzel left whole.
As researchers Courtney Szocs and Sarah Lefebvre
explain, “portions presented vertically have a smaller
surface area”
They cited previous research: “size perceptions is driven
by the surface area of the portion being more salient
than the height when individuals look down at a plate of
food, as they typically do when seated at a table.”
CLEARANCE SALE
We have new stock arriving soon and have reduced many of our prices to clear space.
Get in quick while we still have stock. See many other sale items on our new website.
$137.07 $91.38 + GST
Jasmine Bar Stool
$126.75 84.50 + GST
Magnolia Chair
$161.82 107.88 + GST
Florence Chair
Only while stocks last.
22 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

P E A K S E A S O N
“Consider cross-training,
so that staff can be moved
into other roles to fill gaps
when required.”
NOISE CONTROL
Managing noise bleed within your venue is critical.
Patrons in the dining room don’t want to shout to be
heard, or be drowned out by revellers in a nearby bar.
As mentioned previously, it’s also likely that you will
have a surge in visitors who haven’t visited your pub
before, so it’s important to control noise to win them
over as repeat customers.
One common problem is that many upgraded
dining rooms have done away with carpet and soft
furnishings. They have been replaced with hard
surfaces that are easy to clean but they reflect sound,
rather than absorb it.
If you have a problem with sound levels, it may be that
your furnishings are absorbing as little as 5% to 10% of
the noise.
The good news is that it is a relatively simple process
to retrofit acoustic panels. Many venues choose fabric
styles and recess them into the ceiling, matching
shapes and colours.
Acoustic experts can tell you in advance how many
panels would be required and what the noise reduction
effect would be.
FIRST IMPRESSIONS MATTER
You don’t get a second chance to make a first
impression. With the festive season and beautiful
weather upon us, patrons are seeking venues to
host their events and gatherings. Now is the time to
enhance your hotel's first impression with attractive
and comfortable furniture pieces.
Concept Collections offers a huge range of furniture
pieces that blend style, comfort, and functionality.
Whether you're hosting a grand New Year's Eve gala
or a cosy holiday gathering, Concept Collections has
something for every setting.
The right furniture can transform your hotel into a
festive wonderland, providing your guests with an
unforgettable experience. From your front bar to
bistro to your outdoor space, Concept Collections
offers furniture designs with aesthetic appeal,
comfort, durability, and versatility.
As you prepare to welcome the holiday season,
consider the lasting impression that beautifully
designed and thoughtfully selected furniture can
make. Make this festive season unforgettable with
Concept Collections and ensure your hotel shines
bright, creating cherished memories for your guests
that will last a lifetime.
COMFORT AND THE GUEST EXPERIENCE
Every hospitality venue, from grand hotels to bustling
pubs, aims to create lasting impressions on its guests.
Commercial and Hospitality Services (CHS) stands as
an invaluable ally in this mission. They craft bespoke
HVAC/R and electrical solutions that resonate with your
establishment's distinct character.
Their eco-conscious, holistic approach adds value to
your business and boosts profitability. CHS excels in
facility management and dedicated cleaning services,
ensuring that your space is both visually appealing and
health-standard compliant.
Their commitment to enhancing the skills of onsite
staff, combined with round-the-clock support,
guarantees swift resolution to any challenges.
For hotel and pub managers, partnering with CHS
translates to more time dedicated to delivering
exceptional guest experiences. With CHS at your side,
you're not merely overseeing a venue; you're shaping
the next chapter in Australian hospitality.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 23

REGIONAL MEETINGS
The Yorke Peninsula regional was held at the recently transformed Ardrossan Hotel with a massive turnout
which is typical of this region. Thanks to GM Tahlia Shailer and her wonderful team along with Janette and Brad
Perks for hosting a wonderful day.
Massive thanks to all of our members and partners who attended the regionals in large numbers and lets keep this
momentum building into 2024.
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R E G I O N A L M E E T I N G S
The AHA|SA held 2 memorable regional meetings throughout the Month of October.
Another great turnout out at the newly renovated Kent Town Hotel for this years stand alone
Metropolitan meeting. Big shoutout to Lara and Tom Hannah for hosting this event and showcasing the
incredible redevelopment.
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A H A | S A A W A R D S
2023
AWARDS
FOR EXCELLENCE
More than 900 people gathered at the Adelaide
Entertainment Centre as the ultimate hotel accolades
were unveiled at the 2023 AHA|SA Hotel Industry
Awards for Excellence.
Three South Australian hotels were awarded top
honours in their class.
The Cremorne Hotel won the coveted title of
Best Overall Hotel – General Division. Following a
transformative renovation, it reopened in September
2021 embracing a vibrant and casually elegant
ambiance.
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The Unley-based venue also claimed the awards for
Best Bar Presentation and Experience Metropolitan and
Best Bistro Casual Dining – Inner Metropolitan.
McLaren Vale Hotel has claimed the title of
the Best Overall Hotel – Country, as well as Best
Redeveloped Country, in recognition of the impressive
redevelopment of this charming historic 1850’s hotel.
The McLaren Vale Hotel has also won the W.T. Spurr
AO Award for Tourism & Regional Promotion, in
acknowledgment of its contribution and promotion of
the McLaren Vale region.
Mount Lofty House has been awarded the honour
of Best Overall Hotel – Accommodation Division,
in recognition of its excellence throughout the hotel,
including accommodation, dining, functions and
customer service.
Mount Lofty House Guest Relations Manager
Christopher Speck, has been awarded Employee
Excellence in Service – Accommodation Division,
whilst the stunning Sequoia Lodge at Mount Lofty
House, has won Best Luxury Hotel Accommodation.
A further three hotels were inducted into the Hotel
Awards Hall of Fame for winning their categories for
multiple consecutive years: the Warradale Hotel , as
the Best Sporting Entertainment Venue; the Governor
Hindmarsh Hotel , as the Best Entertainment Venue;
the Watervale Hotel – Best Innovation, Sustainability
and Energy Efficiency Practice.
“We are delighted to honour all the winners of the 2023
Hotel Industry Awards for Excellence,” said AHA|SA CEO
Anna Moeller.
“The AHA|SA Hotel Awards for Excellence is a
celebration of the accomplishments of SA’s hotels,
where we come together to celebrate their outstanding
facilities, service and delivery.
“Congratulations to the Cremorne Hotel , the
McLaren Vale Hotel and Mount Lofty House for
achieving best in class in their respective categories,
and to all winners of the 2023 Hotel Awards for
Excellence.
“All SA winners will now be entered into the AHA
National Hotel Awards, to be held in Adelaide on
27 November.”
The Awards were held on Tuesday 31 October at
the Adelaide Entertainment Centre. Over 900 people
attended this premier event, featuring entertainment
from Hot Dub Time Machine and hosted by Will
Goodings.
BEST OVERALL
HOTEL
Pages 28-29
AWARD WINNER
LIST
Pages 30-34
PHOTOS FROM
THE NIGHT
Pages 35-41
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A H A | S A A W A R D S
BEST
OVERALL
HOTELS
@AHASA5000
#AHASAAWARDS
#SAHOTELS
AHASA.ASN.AU
General | CREMORNE HOTEL
Country | MCLAREN VALE HOTEL
Accommodation Division | MOUNT LOFTY HOUSE
HOTEL INDUSTRY
AWARDS FOR EXCELLENCE
Mt Lofty House.
Best Overall Hotel – Metropolitan -
CREMORNE HOTEL
Judges Comments: The Cremorne Hotel brings
fresh and inviting hospitality options. Reopening in
September 2021, the hotel underwent a transformative
revamp, embracing a vibrant and casually elegant
ambiance. Judges note their high level of excellence
across their dining and bar, sport entertainment, retail
facilities, entertainment, and gaming options, in a
clean and stunning contemporary setting. Consistently
winning numerous awards across multiple years, with
more again in 2023, earning them the honour of Best
Overall Hotel – Metropolitan in 2023.
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Best Overall Hotel - Country Division -
MCLAREN VALE HOTEL
Judges Comments: The completed refurbishment
of this charming 1850s hotel in McLaren Vale has
provided a wonderful facility in all aspects including
dining, bar, gaming with a stunning outdoor space
and engagement with local wineries. The hotel places
a sophisticated focus on attracting tourism into the
region, considering businesses beyond its own, and
being proud of its location.
This vibrant venue with excellent menu and service
provides guests with high customer satisfaction, and
delivers an amazing experience, not to be forgotten.
Worthy of attracting those from near and beyond to this
destination venue
Best Overall Hotel - Accommodation Division
- MOUNT LOFTY HOUSE
Judges Comments: Mount Lofty House has set itself
as the Best Overall Hotel SA in the Accommodation
Division in 2023 due to our judges recognising its
excellence in all facets of their offering including
accommodation, dining, bar, functions, customer
service and tourism to name a few. The completion of
the Sequoia Lodge development has added the final
element to the overall experience of this iconic venue.
With South Australia at its core, the venue supports
local skills, suppliers, attractions in a magnificent
showcase.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 29

WINNERS
FULL 2023 AWARD WINNER LIST
01
02
03
04
05
06
07
08
09
1. Draught Beer Quality
ELEPHANT BRITISH PUB
2. All Abilities Hotel -
General Division
DUKE OF BRUNSWICK HOTEL
3. W.T. Spurr AO Award for Tourism
& Regional Promotion
MCLAREN VALE HOTEL
4. Bar Presentation & Experience -
Accommodation Division
MAYFAIR HOTEL
5. Bar Presentation & Experience -
Country
NOKY @ THE HENTY
6. Bar Presentation & Experience
- Metropolitan
CREMORNE HOTEL
7. Sporting Entertainment Venue
WARRADALE HOTEL
8. TAB Licenced Venue
V HOTEL
9. Entertainment Venue
GOVERNOR HINDMARSH
HOTEL (THE GOV)
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10
11
12
13
14
15
16
17 18
10. Retail Liquor Outlet
THE MODBURY HOTEL /
THE PICKLED DUCK
11. Outdoor or Non-Enclosed
Facility - Country
PORT LINCOLN HOTEL
12. Outdoor or Non-Enclosed
Facility - Metropolitan
2KW BAR & RESTAURANT
13. Innovation, Sustainability &
Energy Efficiency Practice
WATERVALE HOTEL
14. Marketing & Promotion -
Accommodation Division
EOS BY SKYCITY
15. Marketing & Promotion -
General Division
DUKE OF BRUNSWICK HOTEL
16. Community Service & Support
BERRI HOTEL
17. Deluxe Pub Accommodation
STIRLING HOTEL
18. Mid-Range Hotel Accommodation
IBIS ADELAIDE
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 31

WINNERS
FULL 2023 AWARD WINNER LIST
19
20
21
22
23
24
25
26
27
19. Superior Hotel
Accommodation
ATURA ADELAIDE
AIRPORT
20. Deluxe Hotel
Accommodation
SOFITEL ADELAIDE
21. Luxury Hotel Accommodation
SEQUOIA LODGE - MOUNT
LOFTY HOUSE
22. Bistro Casual Dining - Country
DALRYMPLE HOTEL,
STANSBURY
23. Bistro Casual Dining - Inner
Metropolitan
CREMORNE HOTEL
24. Bistro Casual Dining - Outer
Metropolitan
WARRADALE HOTEL
25. Family Dining
BELAIR HOTEL
26. Restaurant Accommodation
Division
THE PLAYFORD
27. Restaurant General Division -
Country
WATERVALE HOTEL
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28
29
30
31
32
33
34
35 36
28. Restaurant General Division -
Metropolitan
THE BROMPTON
29. Meeting & Events Venue -
Accommodation & Specialist Division
Joint Winner
ADELAIDE OVAL
30. Meeting & Events Venue -
Accommodation & Specialist Division
Joint Winner
EOS BY SKYCITY
31. Meeting & Events Venue - General
Division
MARION HOTEL
32. Gaming Venue - Country
MIDDLETON TAVERN
33. Gaming Venue - Metropolitan
CROSS KEYS HOTEL
34. Redeveloped Hotel -
Accommodation Division
HOTELMOTEL
35. Redeveloped Hotel - Country
MCLAREN VALE HOTEL
36. Redeveloped Hotel – Metropolitan
Joint Winner
KENT TOWN HOTEL
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 33

WINNERS
FULL 2023 AWARD WINNER LIST
37 40
38
41
37. Redeveloped Hotel – Metropolitan
Joint Winner THE CLOVEY
38. Chef of the Year
ADELAIDE OVAL - PHILIP POPE
39. Employee Excellence in Service -
Accommodation Division
MOUNT LOFTY HOUSE –
CHRISTOPHER SPECK
39
40. Employee Excellence in Service -
General Division
ALMA HOTEL, WILLUNGA –
DANIEL HALL
41. Hotel Industry Rising Star
PENNESHAW PUB – RENEE DANIELL
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HOTEL INDUSTRY
AWARDS FOR EXCELLENCE
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 35

HOTEL INDUSTRY
AWARDS FOR EXCELLENCE
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A H A | S A A W A R D S
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 37

A H A | S A A W A R D S
38 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

HOTEL INDUSTRY
AWARDS FOR EXCELLENCE
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 39

HOTEL INDUSTRY
AWARDS FOR EXCELLENCE
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A H A | S A A W A R D S
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 41

A H A | S A C O R P O R A T E P A R T N E R S
ACCOUNTANCY SERVICES
Bentleys SA 8372 7900
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
ARCHITECTS & INTERIOR
DESIGNERS
Mister Lincoln 0402 777 326
Studio Nine Architects 8132 3999
ART & FRAMING
Art Images Gallery 8363 0806
ATMS
Banktech 0408 462 321
Cashzone 1300 305 600
Next Payments 1300 659 918
AUDIO VISUAL
Big Screen Video 1300 244 727
Novatech Creative Event Technology
8352 0300
BACKGROUND MUSIC
Foxtel Music 1300 148 729
Moov Music 1300 139 913
Zoo Business Media 07 5587 7222
BANKING & FINANCE
Bank SA 0403 603 018
Perks Accountants & Wealth Advisers
08 8273 9300
BEVERAGE GASES
BOC Limited 0424 647 568
Supagas 8252 7472
BEVERAGES
Accolade Wines 8392 2238
Australian Liquor Marketers 8405 7744
Big Shed Brewing Concern 8240 5037
Campari Group 02 9478 2727
Carlton & United Breweries 13 BEER (13 2337)
Coca-Cola Europacific Partners 8416 9547
Coopers Brewery 8440 1800
CUB Premium Beverages 8416 7819
Diageo Australia 0401 120 872
Empire Liquor 8371 0088
Lion 8354 8888
Liquor Marketing Group 8416 7575
Oatley Fine Wine Merchants 1800 628 539
Options Craft Liquor Merchants 8346 9111
Pernod Ricard Australia 8208 2400
Samuel Smith & Son 8112 4200
Treasury Wine Estates 8301 5400
BOOKKEEPING
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
CASH HANDLING / TERMINALS
Banktech 0408 462 321
BK Electronics 0431 509 409
Cardtronics 03 9574 4878
Coms Systems 0408 462 321
Consillion 1800 500 994
GBay/Aruze Gaming 0424 700 888
Next Payments 1300 659 918
CLEANING & HYGIENE SUPPLIES
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
CLEANING COMPANIES
A Cleaner World 0426 887 364
Alsco 8346 1391
COFFEE SUPPLIERS
Grinders Coffee 1300 476 377
COMPUTER & IT SERVICES
Boylen 8233 9433
Compnow 8133 8000
DEFIBRILLATORS
AED Authority 03 8710 8666
Alsco 8346 1391
St John 1300 78 5646
ENERGY & SOLAR SOLUTIONS
Class A Energy Solutions 8391 4853
Trans Tasman Energy 1300 118 834
EQUIPMENT/SUPPLIES/HARDWARE
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
FACIAL RECOGNITION TECHNOLOGY
COMS Systems 1800 324 918
Vix Vision 0400 310 326
FINANCIAL PLANNING
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
FIRST AID
Alsco 8346 1391
St John 1300 360 455
FOOD SERVICES
Bidfood 0427 099 558
Galipo Foods 8168 2000
PFD Foodservice 8114 2300
Thomas Foods 8162 8400
FURNISHINGS
Concept Collections 1300 269 800
Mister Lincoln 0402 777 326
GAMBLING SERVICES
GFR Pro 0408 186 540
The Lott 132 315
UBET 8354 7300
GAMING ANALYSIS
Independant Gaming Analysis 8376 6966
Winnall & Co 8379 3159
GAMING FLOAT RECONCILIATION
GBay/Aruze Gaming 0424 700 888
GFR Pro 0408 186 540
GAMING LOYALTY
Bluize 1300 557 587
GAMING MACHINE SERVICES
Ainsworth Game Technology 0409 171 616
Aristocrat Technologies Australia 8273 9900
Coms Systems 0409 283 066
GBay/Aruze Gaming 0424 700 888
IGT 8231 8430
Independant Gaming Analysis 8376 6966
Konami Australia Pty Ltd 0409 047 899
MAX 8275 9700
Light & Wonder 0400 002 229
Statewide Gaming 0448 076 144
GIFT CARDS
The Card Network 1300 375 346
HEALTH INSURANCE
Bupa 1300 662 074 (#2146982)
HOTEL BROKERS
Langfords Hotel Brokers 0410 605 224
McGees Property Hotel Brokers 8414 7800
HOTEL MANAGEMENT
H&L Australia Pty Ltd 1800 778 340
HOTEL MARKETING
Digital Marketing AOK 1300 658 543
INFORMATION SYSTEMS/SITE PREP
Max Systems 8275 9700
INSURANCE
Aon Risk Solutions 8301 1111
KITCHEN & BAR EQUIPMENT
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
Stoddart Food Service Equipment
0468 923 320
LEGAL SERVICES
Eckermann Lawyers 8235 3990
Piper Alderman Lawyers 8205 3318
Ryan & Co Solicitors 0421 595 815
Wallmans Lawyers 8235 3018
LINEN SERVICES
Alsco 8346 1391
MEDIA
FIVEaa 8419 1395
Foxtel 1300 138 898
Solstice Media 8224 1600
MIGRATION
Migration Solutions 8210 9800
ONHOLD/MESSAGING
1800 ON HOLD 8125 9370
PAYROLL & HR RESOURCES
Perks Accountants & Wealth Advisers
08 8273 9300
Tanda 1300 859 117
Winnall & Co. 8379 3159
POS SYSTEMS
Bepoz 1300 023 769
Bluize 1300 557 587
H&L Australia Pty Ltd 1800 778 340
PROPERTY VALUATIONS
Knight Frank Valuations & Advisory
8233 5222
RETAIL LIQUOR MARKETING
Liquor Marketing Group 8416 7575
SIGNAGE & PROMOTIONAL ITEMS
The Banner Crew 8240 0242
SPORTS & ENTERTAINMENT MEDIA
Foxtel 1300 790 182
STAFF TRAINING & RECRUITMENT
Adelaide Institute of Hospitality 8338 1492
Alliance College 1300 665 065
The Kingsmen 0410 416 655
Maxima 8340 7766
Perks Accountants & Wealth Advisers
08 8273 9300
St John 1300 360 455
SUPERANNUATION
HostPlus 0418 327 607
WEBSITES
Boylen 8233 9433
42 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

GAMING CARE
GAMING CARE works with all South Australian Hotels with gaming
machines to reduce the harm caused by problem gambling.
Providing the hotel industry with the capacity to respond to community concerns related
to the harm associated with gambling by contributing to early intervention and support
for problem gamblers and their families.
Minimising the harm caused by problem gambling behaviour by fostering a compliant
and proactive industry that works with regulators, gambling help services and gaming
patrons to minimise harm caused by gambling.
Assisting licensees and hotel staff with their compliance obligations, and supporting
venue staff through education and training regarding the recognition of problem
gambling indicators and assisting in accurately documenting patron behaviour.
Providing licensees and hotel staff with the confidence and skills required to engage
directly with patrons who are showing indicators of potential problem gambling, enabling
them to intervene early and refer the patron to a gambling help service, or other support
options if required.
Contact your local Gaming Care Officer, or our Office, for
information on how Gaming Care can assist your venue.
For any assistance or support
please contact your local
Gaming Care Officer, or our office
for information on how Gaming
Care can assist your venue.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 43

CORPORATE PARTNERS 2023/24
GAMING CARE
D I A M O N D
P L A T I N U M
G O L D
S I L V E R
131 733
AED Authority
Ainsworth Game Technology
Boylen
Campari Group
Konami pfdfoods.com.au
Australia Pty Ltd
For full product range and details
of your nearest branch
Light & Wonder
Options Craft Liquor Merchants
Ryan & Co. Solicitors
Australian Liquor Marketers
Digital Marketing AOK
Liquor Marketing Group
PFD063 Hotel SA Advert (1/4 Page).indd 1
18/05/09 11:47 AM
Samuel Smith & Son
BankSA
Big Screen Video
Bluize
Empire Liquor
Foxtel
IGT
Novatech Creative Event
Technology
Oatley Fine Wine Merchants
Stoddart Food Equipment
Tanda
B R O N Z E
1800 ON HOLD
Bunnings Group
Adelaide Institute of Hospitality Bunzl
Alliance College
Cashzone
Consillion
Class A Energy Solutions
Alsco
Compnow
Banktech
COMS Systems
Bentleys Accountants
Concept Collections
Big Shed Brewing Concern Eckermann Lawyers
BK Electronics
GBay/Aruze Gaming
BOC Limited
Independant Gaming Analysis
T 08 8100 2499 F 08 8232 4979
E INFO@GAMINGCARE.ORG.AU
H O T E L I N D U S T R Y S U P P O R T E R
4TH FLOOR AHA|SA HOUSE
60 HINDMARSH SQUARE, ADELAIDE SA 5000
Knight Frank Valuations &
Advisory SA
Langfords Hotel Brokers
McGees Property Hotel Brokers
Next Payments
Perks Accountants & Wealth
Advisers
Piper Alderman Lawyers
Solstice Media
Statewide Gaming
A Cleaner World (ACW)
Art Images Gallery
Bupa
St John
Studio Nine Architects
Supagas
The Banner Crew
The Kingsmen
Trans Tasman Energy Group
Vix Vision
Wallmans Lawyers
Winnall & Co
The Card Network
Maxima
Migration Solutions
44 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

L I C E N S E E T R A N S F E R S
NOVEMBER 2023
HOTEL LOCATION EFFECTIVE DATE NEW LICENSEE
Albion Hotel Kilburn 03.10.23 Albion Hotel (SA) Pty Ltd
Frances Hotel Frances 04.10.23 Frances Hotel Motel Pty Ltd
Tantanoola Tiger Hotel Tantanoola 06.10.23 TTHP Pty Ltd
Golden Fleece Hotel Gawler 30.10.23 Golden Fleece Trading Co Pty Ltd
OFFICE HOLDERS
CONTACT
OFFICE
Level 4, 60 Hindmarsh
Square, Adelaide SA 5000
POSTAL
PO Box 3092,
Rundle Mall SA 5000
P (08) 8232 4525
P 1800 814 525 Toll Free
F (08) 8232 4979
E information@ahasa.asn.au
W www.ahasa.asn.au
EXECUTIVE COUNCIL
DAVID BASHEER
President
MATTHEW BINNS
Vice President
LUKE DONALDSON
Deputy Vice President
COUNCIL
BRAD BARREAU
ANDREW BULLOCK
SIMONE DOUGLAS
TREVOR EVANS
JASON FAHEY
TRENT FAHEY
SAM McINNES
Secretary Treasurer
MATTHEW BRIEN
Executive Council
ANNA HURLEY
Executive Council
COREY FARMER
ELISE FASSINA
JAMES FRANZON
TONY FRANZON
JOHN GIANNITTO
TOM HANNAH
ANDREW KEMP
Executive Council
MATT ROGERS
Executive Council
PETER JOHNSON
JASON KELLY
GUY MATTHEWS
KAREN MILESI
ANDREW PLUSH
DARREN STEELE
ADMINISTRATION
ANNA MOELLER
CEO
NATARSHA STEVENSON
Chief of Staff
ALISA WENZEL
Financial Controller
OWEN WEBB
Workplace Relations, Liquor
Licensing & Gaming
GARY COPPOLA
Legal and Advocacy
SCOTT VAUGHAN
Membership & Business
Services
KATHERINE TAYLOR
Accommodation
Australia (SA) and
Tourism
Communications
LUCY RANDALL
Events & Partnerships
DIDIER VOLLERIN +
Liquor & Gaming
LIZ TURLEY
Training Coordinator
BELINDA RICHARD
Executive Assistant
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage
caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products,
special offers or goods promoted therein.
PUBLISHER
+
3/288 Glen Osmond Road, Fullarton SA 5063
P (08) 8233 9433 W www.boylen.com.au
TIM BOYLEN Managing Director
tboylen@boylen.com.au
JAMIE RICHARDSON Advertising
sales@boylen.com.au
PATRYCJA WHIPP
Studio Manager/Graphic Designer
We design, build and host beautiful
hotel websites that link with your
third-party software.
boylen.com.au
08 8233 9433
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 45