Impact of the Adoption of Unified E-Government

3.1 Sources of Data
This research has both kinds of resources primary and secondary sources of
data, as follows:
1- Primary Data is directly collected from files and records of the
customers dealing with our case study “New Cairo City Authority” such as
statistical reports about the daily number of services applied for and
delivered to citizens or the daily number of complaints made.
2- Secondary Data is collected from reading several proposals that were
published about customer satisfaction under the adoption of E-Government,
factors of success and the challenges facing implementation.
Hania Mohamed Hassan_2/1/2021
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