Impact of the Adoption of Unified E-Government

3.3 Data Collection Methods
This research has used both statistical method and descriptive methods of
data collection, as follows:
1- Survey is a structured way to collect standardized information from
citizens and employees in customer services department using questionnaire
(non-descriptive) which can be as mail survey, online survey to save time
and costs while face-to-face survey (personal interview) can be used to
ensure having accurate results.
2- Unstructured Interviews or Focus Groups can be used for descriptive
data collection and the need to interpret the phenomenon and explain its
indicators and focus on the real reasons.
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