Impact of the Adoption of Unified E-Government

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1.3 Phenomenon Description Our Phenomenon can be described as follows : increasing citizen dissatisfactionlevels due to lower quality of services provided by governmental sectors tocitizens leading to higher distrust and lack of credibility. Adoption of Unified E-Government can significantly affect the governmentperformance level accordingly the level of quality of services as well as citizensatisfaction level in case of correct implementation. This research aims to provide an analysis of how the direction of e-governmentadoption in the Egyptian governmental service sector can affect the relationbetween the performance level and citizens’ satisfaction; achieving its objective. It is offering an innovative framework from a government practitioner's viewpointand in light of the existing literature which is structured as follows: First, a shortliterature review on the concept of citizen centricity in e-government applications.Next, some recent statistics on the progress of e-government in New Cairo CityAuthority. Then, all variables are presented and discussed using data collected. The paper concludes with key elements and considerations around success factorsand improvement opportunities.Hania Mohamed Hassan_2/1/20216
2020 UN E-Government Survey (Full Report)7
Page 1 and 2: The Impact of the Adoption of Unifi
Page 3 and 4: I. Introduction1.1 Research Backgro
Page 5: 1.2 Phenomenon Definition Due to th
Page 9 and 10: 1.4 Research Gap9
Page 11 and 12: 1.5 Problem Objectives To solve our
Page 13 and 14: II.Theoretical Framework2.1 Researc
Page 15 and 16: 2.1 Research Variables Independent
Page 17 and 18: The Relationship Between VariablesM
Page 19 and 20: 2.2 Literature Review Government co
Page 21 and 22: 2.2 Literature ReviewInternational
Page 23 and 24: Relationship Between VariablesAccor
Page 25 and 26: 2.4 Research Hypotheses H1: The hig
Page 27 and 28: Secure e-Government Adoption: A Cas
Page 29 and 30: 3.1 Sources of DataThis research ha
Page 31 and 32: 3.3 Data Collection MethodsThis res
Page 33 and 34: IV. Population and Sampling4.1 How
Page 35 and 36: 4.2 Identify level and Unit of Anal
Page 37 and 38: A hypothetical example of a CPM giv
Page 39 and 40: ‣ As shown below, total weighted
Page 41: “Participation of people in decis

Impact of the Adoption of Unified E-Government

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