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Impact of the Adoption of Unified E-Government

The Impact of the Adoption of Unified E-Government on the Relationship between Citizen's Satisfaction and Performance Level in the Egyptian Governmental Services Sector Case Study : NEW CAIRO CITY AUTHORITY

The Impact of the Adoption of Unified E-Government on the Relationship between Citizen's Satisfaction and Performance Level in the Egyptian Governmental Services Sector
Case Study : NEW CAIRO CITY AUTHORITY

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A hypothetical example of a CPM given for NC

‣ From this table, company A scores better (strengths) in innovation and product

quality, and assumes minor strength in customer service, price competitiveness,

and technological competence. While it has minor weakness in advertising and

major weakness in brand name.

‣ As a whole, its total score is 2.80 and on the other hand, its competitor A’s and

competitor B’s total scores are 3.10, and 2.65 respectively. So, it is revealed that

competitor 1 enjoys higher competitive advantages by 0.30 than the company

while competitor 2 is lagging behind by 0.15.

https://expertprogrammanagement.com/2017/01/competitive-profile-matrix-cpm/ 37

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