HSA May 2021

THE OFFICIAL PUBLICATION OF THE AUSTRALIAN HOTELS ASSOCIATION (SA BRANCH) MAY 2021 

RICK 

LOVELL’S 

29-YEAR 

LEGACY 

Years Serving the 

SA Hotel Industry 

WWW.BOYLEN.COM.AU 

WWW.AHASA.ASN.AU

We’re Here for You 

Our industry faces an unprecedented challenge 

in COVID-19. We’ve developed a central Resource 

Hub to help our communities navigate the sea of 

information and find the critical resources that can 

help them to weather this storm. The Hub is for 

everyone – it’s free and you don’t need to sign up 

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perks.com.au/covid19 

(08) 8273 9300 

2 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

C O N T E N T S 

MAY 2021 

10 

Peak Honour for Matthews 

SA hotelier Guy Matthews, and his late 

brother Tony Matthews, have been 

recognised with Life Membership. 

14 

Rick Lovell’s 29-Year Legacy 

The name Rick Lovell is synonymous with the Australian Hotels Association 

South Australia (AHA|SA). Rick, a qualified chartered accountant, has 

served as Secretary/Treasurer for the AHA|SA since 1992. 

I N T H I S I S S U E 

26 

Mental Health Podcast 

The AHA|SA and Employers Mutual 

Limited have developed a series of 

six podcasts. 

04 From the President 

08 From the General Manager 

10 Peak Honour for Guy and 

Tony Matthews 

12 Maximising Your Tax Advantage 

13 AHA|SA Staff Spotlight 

14 Rick Lovell’s 29-Year Legacy 

17 ‘The G’ Awarded Government Funding 

18 Hotel Manager Q&A 

18 Taking Advantage of the Lower 

Energy Prices 

19 Government Support 

19 Compete and Succeed Online 

20 2021 AHA|SA AGM 

22 Scott’s Spot 

25 Coopers Releases Australian IPA 

26 Podcasts to Help Hospitality Workers 

with Mental Health 

28 Regional Meetings 

29 Tasmanian Wine House Welcomes 

Sparkling New Addition 

30 Skills and Training Support for the 

Hospitality Sector 

32 Members Welcome Winter Vouchers 

34 AHA|SA Corporate Partner Directory 

35 AHA|SA Corporate Partners 2020-2021 

36 AHA|SA Office Holders and Publisher 

Details 

37 Gaming Care 

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W W W . A H A S A . A S N . A U | Hotel SA | 3



From the President 

DAVID BASHEER – AHA|SA PRESIDENT 

Need for Certainty 

LICENSING WARS 

Last year the AHA|SA spent almost $40,000 on legal 

costs, close to 10 times the previous year. 

With the new Licensing Act in its first full year in 

2020, the AHA|SA Council made the bold decision to 

protect members businesses and hotel valuations by 

engaging in potential test cases, principally involving 

packaged liquor. 

This is an issue that effects a huge cross section of our 

membership, both large and small, metro and regional. 

Our office possesses an impressive arsenal of legal 

knowledge but due to the nature of the cases, external 

advice was necessary. First we had to blunt Aldi’s 

ambitions to circumvent the law to sell their own home 

brands, and now to deal with the extensive ambitions 

of the chains. 

The new licensing Act absorbed a significant amount 

of time and resources as we sought to ensure its 

interpretation did not threaten the long term viability 

of our industry. With so many test cases, there is a 

strong belief that judgements made today will have long 

term impacts on the future direction of licensing 

in South Australia. 

Along with preparation for a proposed Government 

review into the expansion of small bars into the suburbs 

and the late-night code, licensing looms as a key issue 

for the AHA|SA in the second half of this year. 

SHUTDOWN UNCERTAINTY 

We have seen it all before. The WA Government shut 

down a city of two million people over two COVID-19 

cases. Even worse, when the economy reopened, the 

pubs could only have 20 people in their venues. 

Hospitality continues to carry a disproportionate 

burden every time there is a COVID-19 scare. Every 

mainland State has learnt this the hard way. It is why 

the AHA|SA late last year commissioned a study by the 

University of Adelaide’s SA Centre of Economic studies 

into the financial consequences of the snap November 

lockdown. This report was sent to all politicians and key 

COVID-19 decision makers. 

The independent study reported a $100m statewide 

loss in revenue, a 79% fall in employment during the 

period and a $7 to $10 million wastage of perishables. 

Those findings were widely reported in the media, both 

locally and nationally. This study provides the AHA|SA 

with independent economic data as a reference point, 

citing a respected voice and fact-based evidence of the 

disaster reaped by these snap lockdowns. 

Any fair-minded person would have to concede that if a 

business is so heavily affected by forced public health 

declarations that occur with no warning, then affected 

venues must be compensated. 

Governments will say it is too costly. Perhaps if they had 

to partner in the financial burden, these snap lockdowns 

may not be so widespread. 


Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 5

Click here to 

watch video 

MENTAL HEALTH HELP 

The AHA|SA secured a substantial 

grant from sponsor EML for 

resources and initiatives to support 

SA hotels and their employees 

to assist with their recovery from 

COVID-19 mental health and 

wellbeing challenges. 

This includes six podcasts covering 

topics of resilience, wellbeing, 

stress management, dealing with 

customers, emotional intelligence 

and coping with change. (See page 

26 ) 

The programme also involves: 

• Workshops of two hours duration 

delivered via a combination of 

face-to-face and online forums. 

• A separate service targeting 

those employed in management 

roles looking at the psychology 

of leadership and the building of 

high performing teams. 

• This fully funded programme 

will be further supported by 

networking events and a mental 

health and wellbeing app. 

This is an important initiative by the 

AHA|SA to recognise that the effects 

of COVID-19 have not merely been 

financial, and that the mental health 

fallout on our people and their 

families has been significant. 

VOUCHER NEWS WELCOME 

We welcome the recently 

announced Stage 4 accommodation 

voucher system, providing $100 

discounts at CBD venues and $50 

for the metropolitan areas and 

regions (see page 32 ). 

The Premier should be commended 

in continuing his commitment to 

this sector, particularly with the 

winter months approaching. 

The previous voucher phases have 

seen occupancy levels return closer 

to pre-COVID-19 numbers. Many 

of our accommodation hotels, 

particularly in the CBD are facing 

a long haul to recovery, and these 

voucher schemes are a recognition 

by Government that that sector of 

our industry has carried the heaviest 

burden. 

WORTHY RECOGNITION 

This edition carries feature stories 

on some iconic names in SA hotels. 

It recognises Rick Lovell’s retirement 

from Council and as Secretary/ 

Treasurer after 30 years. Rick has 

provided the AHA|SA with stability, 

financial certainty and an incredible 

depth of professional knowledge 

in a remarkable contribution to our 

Association. 

This edition also highlights two 

new life memberships awarded at 

the AGM for Guy Matthews and 

posthumously for Tony Matthews. 

The AHA|SA does not give out life 

membership loosely. In 150 years, 

we have awarded life membership 

to only 30 people. Both Guy 

and Tony are highly regarded in 

the industry and have made a 

substantial contribution to our 

sector. Their stories can be read 

on page 10 . 

To Tony’s family, and Guy and his 

family, congratulations on such a 

well-deserved recognition. 

David Basheer, AHA|SA President 


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From the General Manager 

IAN HORNE – AHA|SA GENERAL MANAGER 

COVID-19 Relief Welcome 

South Australia enjoys the 

most ‘relaxed’ COVID-19 trading 

conditions of any Australian 

jurisdiction. 

The 75% or 3 in 4 square metres 

introduced before Easter has been 

for many venues, a ‘game changer’ 

and the industry is grateful for the 

improved trading conditions. 

We welcome the transition 

committees continued consideration 

of the industry needs and their 

on-going consideration of the need 

to further remove restrictions and 

limitations. 

Those obviously include a return to 

100% capacity, particularly as we 

approach winter, and the lifting of 

remaining restrictions on buffets 

and smorgasbords, as well as 

the remaining capacity limits for 

nightclubs and live music venues. 

We will continue to work with 

SAPOL and the transition 

committee, and naturally will 

continue to advocate on 

members behalf. 

“We welcome 

the transition 

committees 

continued 

consideration 

of the industry 

needs...” 

LIFE MEMBERSHIP AWARDED 

AT AHA|SA AGM LUNCHEON 

Guy Matthews has been awarded 

honorary Life Membership of the 

Australian Hotels Association 

SA Branch after recommendation 

and consideration of the AHA|SA 

Council. 

Guy Matthews’ contribution to the 

Industry and the AHA|SA is reflected 

in his service to the hotel industry 

and the South East of the state 

most particularly as that regions 

elected councillor on the AHA|SA 

Council for a total of 32 years. 

Firstly from 1979 to 1995 and then a 

second period from 2005 to 2021. 

Guy joined the family business in 

the mid-fifties and started a range of 

innovations that today seem quite 

sensible and normal. Guy’s headline 

act included hosting such mega 

acts at the Largs Pier such as Cold 

Chisel and AC/DC and overseeing 

the Buckingham Arms where the 

family introduced South Australia’s 

first Smorgasbord. What started 

as a 10 schilling per serve yourself, 

remained enormously popular 

with some 1500 covers a week 

at its peak. 

But importantly this award 

acknowledges Guy’s service to 

the Association and in particular 

the representation of the South 

East sub-branch over a number 

of decades and in doing so for 

Guys continuing advocacy for rural 

hoteliers and his commitment to 

training, and industry standards, 

particularly his families contribution 

in time, energy and resources over 

decades to the TAFE and Regency 


Click here to 

watch video 

Park training networks and regional 

training. 

The second award was given 

posthumously to Tony Matthews. 

Tony died on 30 March 2019 at 

age 83. Being part of the Matthews 

Family group Tony worked in the 

business for 75 years and while 

choosing not to serve on the 

AHA|SA Council, his contribution 

to the industry was significant 

through the establishment of liquor 

marketing groups to empower the 

prominently SME hotels against 

the encroaching market power of 

supermarkets. 

Tony was an integral driver in the 

formation of one of these first 

groups known as Bargains, which 

with Red, White, and Amber merged 

to form SipnSave. SipnSave remains 

to this day the single largest 

collective of Independent Liquor 

marketers in the state which is 

reflected in the disproportionate 

market share of Independent Liquor 

Retailers in SA compared to the 

National average. 

Tony Matthews 

Tony continued to share his 

expertise through service on the 

Marketing Committee of SipnSave 

for many years. 

Tony is credited with starting the 

first drive-in bottle shop at the 

Larges Pier Hotel in 1955. Further 

innovations followed with the 

creation of counter meals in SA 

in the early 1960s for which he 

incurred the roth of the industry and 

was fined ten pound for his trouble 

by the then AHA|SA Council and 

General Secretary. 

Guy Matthews 

I’m unsure we ever collected the 

said fine because the concept of 

counter meals became entrenched 

among all operators from then on. 

Tony and Guy were inducted 

into the Johnny Walker Hall of 

Fame at the National AHA Awards 

in 2011 recognising the collective 

contribution of both Tony and 

Guy and the Matthews family to 

that date. 

Ian Horne, AHA|SA General Manager 


Peak Honour for Guy and Tony Matthews 

Guy Matthews 

Tony Matthews 

South Australian hotelier Guy Matthews, and his late 

brother Tony, from the Matthews Hotel Group have 

been recognised with Life Membership, which is the 

AHA|SA’s highest honour. 

The Matthews family has had a multi-generational 

impact on the State’s hotel Industry. 

Seymour and Doris Matthews established the 

beginnings of the family enterprise during World War 

Two when they moved to Whyalla to take over the lease 

of the Bayview Hotel, owned at the time by the South 

Australian Brewing Company. 

Seymour and Doris produced two sons, Tony and Guy 

who subsequently added Brett, Lisa, Shaun, Scott, Ward 

and William to the expanding family register. All three 

adult generations are involved in the family enterprise 

with some expanding out in their own right. 

Tony and Guy’s official involvement in the hotel industry 

commenced in the mid-1950s. It was at this stage Tony 

joined the business after serving his time in the Royal 

Navy National Service. Guy followed in 1956. 

Seymour was taking on some big ventures at this time, 

including the iconic Largs Pier Hotel where with the SA 

brewery, they built a Beer Garden Lounge seating 250 

undercover and 200 outdoor, and by accident during 

the course of renovations happened to invent the first 

drive through liquor store, reputed to be the world’s first. 

In their time they saw the Largs Pier become known as 

the Rock Capital of Australia being the original home of 

Jimmy Barnes, Cold Chisel and AC/DC. 

Some of their innovations included their battle to 

introduce counter meals into front bars in the early 

1960s. Tony was called to task over this by the AHA and 

was fined 10 pounds for his trouble. Not being swayed 

by this, Tony then instructed staff to set up the meal 

table just inside the dining room door for bar customers 

to collect their own meals to take back to the bar. As 

such they sidestepped the technicality of ‘serving’ the 

meal in the bar! Seymour, Tony and Guy implemented 

the first smorgasbord in South Australia at the near city 

Buckingham Arms Hotel. 

Tony was a significant contributor to the wellbeing of 

the industry through his long service to the Board of Sip 

and Save, SA’s industry liquor marketing group and Guy 

has served for many years on the AHA|SA State Council 

representing the South East. 

Seymour passed away in 1991 and Doris in March 

2009 at the age of 97. Doris was inducted into the 

AHA|SA Women in Hotels Hall of Fame. Tony passed 

away in 2019. If you would like to read a more detailed 

account about Guy’s and Tony’s history in the hotel 

industry, these previous Hotel SA stories are available: 

https://www.ahasa.com.au/__files/f/6093/hotel 

https://www.ahasa.com.au/__files/f/44490/HSA_ 

June-July_2019.pdf 


Growth through digital and 

traditional marketing. 

boylen.com.au 

08 8233 9433 


Maximising Your Tax Advantage 

The past twelve months has undoubtedly been a 

challenging period for many in the hospitality industry 

. However, South Australia’s relative success in 

managing COVID-19 , coupled with the range of 

government support measures that have been made 

available, has meant that a number of hospitality 

operators have found themselves in a much stronger 

financial position than originally anticipated. 

With the end of financial year fast approaching, tax 

planning should now be high on your list of priorities, 

as there are key considerations for the current 2020-21 

tax year that could have a significant impact on your 

financial plans and investments for the year ahead. 

Importantly, for those businesses that have found 

themselves in a better-than-expected position, and 

even for those that haven’t fared as well, there are 

some simple steps you can take to optimise your tax 

position and put yourself in good position for when 

June 30 rolls around. 

TIMING IS EVERYTHING 

Tax planning is particularly important this year as 

those operators who have accessed measures such 

as JobKeeper and the $10,000 State Government 

small business grants will need to be aware that 

any money received through such programs will be 

assessed as part of your taxable income. This could 

actually drive your tax bill up, particularly if your 

business has staged a strong COVID-19 recovery. 

For those venue operators who have found themselves 

in a strong cashflow position heading toward June 30, 

there are several steps you can take to optimise your 

tax position and maximise the amount of money that 

remains in your pocket. 

For those with cash at hand, there are opportunities to 

invest now or bring forward expenses that you would 

otherwise incur in the 2021-22 financial year to put 

yourself in a more advantageous tax position. 

INSTANT ASSET WRITE-OFF 

With the expansion of the Instant asset write-off 

scheme announced as part of last year’s Federal 

Budget, there is greater flexibility for businesses who 

are considering purchasing and installing new 

business assets. 

For publicans, this could include gaming machine 

upgrades following the acceptance of Bank Note 

Acceptors and Ticket In Ticket Out that came into effect 

on 30 July 2020 or equipment upgrades to items such 

as fridges and furniture. 

Even if you haven’t fared as well over the past 12 

months, investing in upgrades is a way to fast-track 

your recovery and financing those upgrades is a way to 

minimise the cashflow impact while also maximising 

the tax benefits. 

If you are considering taking advantage of the 

instant asset write-off, it’s important to note that any 

equipment needs to be installed and ready to use 

by June 30 to take advantage of the tax benefit this 

financial year. Be sure to get in touch with our finance 

team to discuss a suitable arrangement for your 

business. 

BRINGING FORWARD EXPENSES INTO THE 

CURRENT FINANCIAL YEAR 

Another consideration for publicans would be to bring 

forward any spending or invoicing into the current 

financial year for work or expenses that are planned for 

the year ahead. This could include planned renovations, 

rent or insurance costs, as this expenditure can be 

offset against your taxable income to put your business 

in a more advantageous position heading into next 

financial year. 

Bringing forward planned staff expenditure is also 

another good way to maximise your tax position. 

Consider paying your superannuation liability or 

paying out any planned staff bonuses prior to June 30 

to ensure these expenses are on the books before the 

end of financial year. 

As we’ve previously discussed, many of the 

opportunities to pivot due to economic conditions 

is largely dependent on keeping strong proactive 

management of your business and regular 

bookkeeping practices . If you are questioning 

what improvements can be made in any of these 

areas, don’t hesitate to contact us for a chat. 

Pat Hodby 

Pat Hodby and Tom Paine are Directors at Perks , South Australia’s leading 

privately-owned accounting and private wealth firm. They are the driving force behind 

the Perks Hospitality specialisation team and have both provided key advisory and 

operational support to a number of owner-operators in the sector, ranging from the 

structuring of their business, to back-of-house bookkeeping, to the streamlining 

and digitization of their support systems. Pat is also an active industry advocate for 

publicans and the hospitality industry and owns a successful pub in the Adelaide Hills. 

Tom Paine 


*T&Cs apply, see reverse 

Gaming Care Staff Spotlight 

NATARSHA STEVENSON 

MANAGER – GAMING RESEARCH AND POLICY 

WHEN DID YOU JOIN 

GAMING CARE? 

April 2021 

WHAT ARE YOUR KEY 

RESPONSIBILITIES AT GAMING 

CARE? 

I will be undertaking research and 

policy activities in support of the 

important work of Gaming Care, 

looking at code and regulatory 

reviews, as well as liaising with 

Consumer and Business Services, 

the Office of Problem Gambling and 

the Attorney General’s Department. I 

will also be undertaking an industry 

research role for the AHA|SA. 

WHAT IS YOUR PREVIOUS 

WORK EXPERIENCE? 

As a qualified lawyer I have worked 

across a number of industries, 

in both the private and public 

sectors, cutting my teeth in the 

world of corporate recovery and 

insolvency. Whilst in government I 

was employed in roles that had a 

strong focus on strategic policy and 

reform, and before joining Gaming 

Care and the AHA|SA I undertook a 

policy and government engagement 

role with another peak South 

Australian industry association. 

WHAT’S SOMETHING READERS 

PROBABLY DON’T KNOW 

ABOUT YOU? 

First impressions wouldn’t give 

it away, but I’m actually a bit of a 

daredevil – I’ve jumped out of a tiny 

plane at 14,000 feet and would love 

to one day cage dive with Great 

Whites! 

WHERE IS YOUR FAVOURITE 

HOLIDAY DESTINATION? 

Growing up I was very lucky to see 

a lot of Australia on family holidays, 

and so as an adult I have enjoyed 

heading off overseas whenever 

time and finances have allowed. 

I wouldn’t necessarily say I have 

a favourite holiday destination, 

but instead lots of favourite travel 

experiences – ordering like a local 

at Katz’s Deli in New York, riding 

in a water taxi on Venice’s Grand 

Canal, hanging out the side of a 

packed cable car in San Francisco 

and eating delicious prawn satays 

from the Lau Pa Sat hawkers in 

Singapore certainly top that list! 

IF YOU COULD ASK ANY THREE 

PEOPLE IN WORLD AROUND 

FOR DINNER WHO WOULD YOU 

ASK AND WHY? 

Stephen Fry – he’s witty, charming, 

intelligent and a fantastic storyteller. 

Tina Fey – I love everything about 

her, especially her eye-popping 

sarcasm and political satire where 

no one is safe. 

Emma Thompson – I have 

always been in awe of her 

passion, eloquence and sense 

of social justice. 

Enjoy wine responsibly 

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Rick Lovell’s 29-Year Legacy 

The name Rick Lovell is synonymous with the Australian 

Hotels Association (SA). Rick, a qualified chartered 

accountant, has served as Secretary/Treasurer for the 

AHA|SA since 1992. 

In early May, he marked the end of an era when he 

presented his final report at the Association’s annual 

general meeting. 

Rick is a Life Member of the AHA|SA, and his 

involvement in the hospitality industry dates back 

to his childhood. 

His father, Brian, also a chartered accountant, had an 

interest in the Hawker, Maitland and Criterion Hotel on 

King William Street. Rick recalls travelling to the country 

as a young boy to visit the hotels. 

By fifteen, he was working at the Criterion and living 

there when the manager was on holiday. Rick studied 

Accountancy at the Institute of Technology, and opened 

his own practice in 1978. Fittingly, the practice boasted 

a large hospitality client base. 

In 1983, Rick and Brian purchased the Hotel Enfield. 

The two focussed on catering, establishing a mobile 

catering division for weddings and functions. Rick sold 

his interest in the hotel in 1991 and bought the lease 

of the Gepps Cross Hotel. The following year, he was 

elected Secretary/Treasurer of the AHA|SA. 

“I was on the council of the AHA|SA, and Jack Hoban, 

the current Secretary/Treasurer at the time, was 

retiring,” said Rick. 

“I guess because of my chartered accounting 

background and hospitality experience it was 

considered I might be the appropriate person.” 

He went on to win the election, kickstarting a 29-year 

legacy he is only now stepping down from. 

In 1993, Rick purchased the Marryatville Hotel and sold 

the Gepps Cross. 

“We did quite a lot of renovation work at the 

Marryatville,” he said. 

“We got rid of what used to be a dedicated front bar and 

opened that up. We put in a children’s playground with a 

dining option outside and extended the bottle shop and 

put a nice walk-in area in there.” 

Gaming was introduced in South Australia in 1994, 

bringing with it a number of tests for the AHA|SA. 

Rick reflects on the “challenges” local politician Nick 

Xenophon presented for the hospitality industry when 

he decided to run in the 1997 state election under an 

Independent No Pokies ticket. Xenophon advocated for 

the reduction and elimination of gaming machines. 

“The AHA|SA did a lot to ensure our members 

maintained a practical and financially feasible gaming 

industry,” said Rick. 

“I think the AHA|SA is probably the most effective 

lobbying industry body in the state. 

“We’ve had and continue to have very good people 

involved in the executive and the council and very good 

general managers, management, and staff… it’s just a 

no-brainer being a member of the Association. 

“The AHA|SA is set up to deal with the continual myriad 

of licensing issues that are dealt with, to maintain the 


“As President, I have 

found it a continued 

comfort to put my head 

on the pillow knowing 

Rick is in charge of 

our finances.”- DAVID BASHEER 

best situation that we can for members. That goes for 

gaming and right across the board - accommodation, 

tourism, liquor issues, gaming issues.” 

Rick said over the years the hospitality industry has 

seen the introduction of red tape and restrictions, with 

more technical knowledge now required. 

“Gaming brought with it a whole new set of regulations 

and restrictions and codes and things that you had to 

be concerned with as well as of course staff had to be 

concerned with,” he said. 

In 2019, Rick sold the Marryatville and was no longer 

eligible for the Secretary/Treasurer position. However, 

due to the COVID-19 pandemic and the inability for 

the AHA|SA to hold a formal election, he was asked to 

continue on in the role, and was happy to do that. 

Rick’s tenure as Secretary/Treasurer is now complete, 

marking the end of an era. He merged his accountancy 

practice with another firm about ten years ago to 

concentrate on hotels, and with the Marryatville sold, 

he will have some time to rest with his wife of thirty-five 

years, Cynthia. 

“I’ve got two children. My daughter is doing radiology 

up in Queensland and my son lives in Miami in America 

where he has a business,” said Rick. 

He leaves a legacy of dedication and passion, a 29-year 

job well done. 

“The industry has been very good to me and my 

family, and it [the AHA|SA] gave me an opportunity to 

contribute something, in a small way, back,” said Rick. 


“The Association and its members were very 

fortunate that a qualified Chartered Accountant 

(ACA) who earned his living by billing his time 

was prepared to donate his time to the 

management of Association funds.” - PETER HURLEY AO 

DAVID BASHEER, AHA|SA PRESIDENT 

An AHA|SA life member, Rick has served our Council for 

over 30 years and has been a major Industry figure. 

He has provided the AHA|SA with stability, financial 

certainty, and an incredible depth of professional 

knowledge. 

As President, I have found it a continued comfort to put 

my head on the pillow knowing Rick is in charge of our 

finances. 

Don’t for a moment believe Rick was one of those ‘cut 

and don’t spend’ finance guys. 

Two recent critical battles successfully fought by the 

Association were the battle to prevent the sale of alcohol 

in supermarkets, and our much publicised State election 

campaign in 2018 against Nick Xenophon’s party. 

Both campaigns were extremely costly, but knowing the 

consequences of defeat, Rick was a critical decision 

maker into how much we were able to allocate, and 

in the case of the 2018 election, it was his initiative to 

increase our spending. 

When the battles were complete, Rick’s first thought 

was ‘ how do we replenish our reserves to fight the next 

members’ campaign?’ The current state of our finances 

illustrates his vision and success perfectly. 

To dismiss Rick’s 30 year tenure to merely the 

custodian of our books would grossly underplay his 

contribution. 

Rick has been an significant voice on a wide range 

of key Industry initiatives and challenges, sometimes 

playing the Devil’s advocate, but always bringing a 

strong level of reason and common sense to any 

debate. 

Simply put, when Rick Lovell talks, people listen. 

Needless to say, Rick and Cynthia, you will always 

be cherished members of the AHA|SA family. 

PETER HURLEY AO 

As State President for much of Rick’s 29-year tenure 

it was a massive comfort to know that every dollar of 

Association funds was being managed by a colleague 

who treated members’ funds in the same cautious way 

as if it were his own. 

While that was a comfort to me, the entire membership 

should be equally grateful that their funds were under 

his custodianship. 

The Association and its members were very fortunate 

that a qualified Chartered Accountant (ACA) who 

earned his living by billing his time was prepared to 

donate his time to the management of Association 

funds. Added to that he had both empathy for - and 

a deep understanding of - what was important to our 

industry and its sustainable position in the economy. 

Over the years the Association has been well served by 

stability both in its staffing and its office bearers. Those 

Associations that have set short term office holders 

(forced rotation) have never had the political influence 

the AHA|SA has been able to deliver for its membership. 

Rick is a shining example of the benefit of that stability. 

Congratulations to him and on my own behalf and on 

behalf of the entire membership, sincere thanks Rick. 


‘The G’ Awarded Government Funding 

The Mount Gambier Hotel will receive a $336,740 

grant from the Tourism Industry Development Fund 

(TDIF) to help redevelop the iconic South East hotel. 

It makes up one of 42 projects approved to date, with a 

combined value of $25 million spread across all 11 of 

South Australia’s tourism regions. 

Matthews Hospitality CEO, Andrew Kemp, said the 

funding will assist Matthews Hospitality to develop 

tourism infrastructure on the Limestone Coast and 

support the region’s “homegrown heroes”. 

The South Australian family-owned hotels group owns 

a number of venues across SA, including four in Mount 

Gambier – the Mount Gambier Hotel (‘The G’), Colhurst 

House B&B, South Eastern Hotel and Park Hotel. 

The $336,740 grant will go towards the $1,122,500 

refurbishment of the Mount Gambier Hotel, which will 

include accommodation upgrades and facilitate the 

creation of local tours and overnight tourism packages. 

“Matthews Hospitality venues have played an integral 

role in the Limestone Coast community for more than 

75 years,” Andrew said. 

“This funding will allow us to champion the region’s 

tourism experiences and local businesses – our 

‘homegrown heroes’ – to grow visitation to Mount 

Gambier. 

“We are designing a series of tours including highlights 

of the Limestone Coast and a tour for food lovers that 

will take visitors directly to the doorstep of local food 

and wine businesses. 

“Visitors will discover a range of produce including 

ice-cream made from camels’ milk in Mt Benson. 

Kalangadoo organic apples, beers from the Robe Town 

Brewery and wines from the Coonawarra region, to 

name a few. 

“The accommodation upgrades and tours will go handin-hand, 

encouraging more visitors to Mount Gambier 

to enjoy the world-class experiences and produce the 

Limestone Coast has to offer. 

“We thank the South Australian Government for its 

support which will directly benefit Mount Gambier and 

the Limestone Coast region.” 

Premier Steven Marshall said the TIDF is giving 

regional economies a real boost, creating nearly 700 

jobs to date. 

“One of the key aims of the TIDF is to create new jobs 

and develop skills and with project applications flooding 

into the SATC, this number will continue to rise,” he said. 

“We know from the latest Tourism Research Australia 

data that January 2021 has been the best month since 

the pandemic began. Visits, nights and expenditure 

were the highest for a month since March 2020. 

“These results are on the back of a strong intrastate 

market and recovering interstate market so it’s 

great that we’ve got a pipeline of new and exciting 

experiences to keep visitors coming back to our 

regions. 

“All of our 42 TIDF projects will give visitors a multitude 

of reasons to travel to South Australia and our regions 

to boost our economy.” 

Matthews Hospitality 

CEO, Andrew Kemp 


H O T E L M A N A G E R Q & A 

industry insight 

Adam Vonthethoff 

CHIEF OPERATING OFFICER - ADELAIDE OVAL 

WHAT IS THE TITLE OF YOUR 

POSITION? Chief Operating Officer. 

WHAT HOTEL/S DO YOU 

MANAGE? Adelaide Oval, Oval 

Hotel, Malt Shovel TAPHOUSE and 

Monarto Safari Park Hospitality. 

HOW DID YOU ENTER THE 

HOTEL INDUSTRY AND WHAT 

HAS BEEN YOUR CAREER 

PATH? Started at 17 working 

at the Lakes Resort in various 

departments, then as Food and 

Beverage Manager for about three 

years each at: Hotel Adelaide, 

Stamford Grand, SKYCITY Casino, 

Outrigger – Fiji and CROWN Perth. 

DO YOU HAVE ANY FAMILY 

CONNECTIONS IN THE HOTEL 

TRADE? Just my mum, who works 

here at the Adelaide Oval. 

WHAT DOES YOUR POSITION 

ENTAIL? Implementation of the 

company strategies, supporting our 

management and staffing teams, 

external stakeholder engagement, 

and looking for new business 

development opportunities. 

WHAT ASPECT OF THIS 

POSITION IS YOUR FAVOURITE? 

The variety of tasks, people I get to 

meet, the development of ideas into 

new income streams and working 

with the teams in those businesses 

to succeed. 

WHAT IS YOUR LEAST 

FAVOURITE PART/S OF THIS 

ROLE? It may be cliché, but I have 

one of the best jobs in Australia I 

think, at a place I love. 

APPROXIMATELY HOW MANY 

STAFF DO YOU MANAGE? 1400 

WHO HAVE YOUR MENTORS 

BEEN OVER THE YEARS? 

Andrew Daniels has been a great 

mentor since we started working 

together in 2012, too many other 

wonderful people to mention by 

name. 

WHAT ADVICE WOULD YOU 

GIVE TO THOSE LOOKING TO 

WORK THEIR WAY UP THE 

HOTEL BUSINESS LADDER? 

Know when to move for the next 

opportunity, keep moving forward 

and learn from those around you. 

WHAT DOES YOUR FUTURE 

LOOK LIKE? WHERE DO YOU 

SEE YOURSELF IN FIVE YEARS? 

I would love to continue developing 

my executive career with Adelaide 

Oval. 

WHAT MAKES YOUR 

HOSPITALITY OFFERING 

DIFFERENT FROM OTHER 

VENUES? We have a stadium, 

significant functions and tourism 

business, hotel and city bar venue 

and a zoo under one company 

umbrella – it’s pretty diverse. 

DO YOU HAVE RENOVATION 

PLANS FOR THE HOTEL/S IN 

YOUR GROUP? 

We are always looking at making 

improvements to the Oval to 

improve the patron experience, we 

have some ideas moving forward! 

TAKING ADVANTAGE OF THE 

LOWER ENERGY PRICES 

Wholesale electricity prices in South Australia are the 

cheapest in Australia, pushed lower over the past 18 

months by softer demand during the pandemic. Only 

recently, prices have started to rise in what many 

believe could be a turning point in the pricing cycle. 

How do you protect against future price rises? We look 

at three options. 

The first is savvy procurement. Through a reverse 

auction, hotels can have retailers competitively bid on 

their energy contracts and negotiate a lower cost. 

Taking advantage of historically 

low prices to lock in a good 

deal before prices start to rise. 

Finally, utilising rooftop solar 

is another. Again, an auction 

platform can help you identify 

and procure the optimal on-site 

solar system, at the right price. 

Energy Action is an energy procurement specialist 

making energy simpler, cleaner and the lowest cost. 

Contact us today on 1300 964 589 or scan the QR code 

to discuss the options best suited to your business. 


Government Support 

DAVID PISONI MP 

MINISTER FOR INNOVATION AND SKILLS 

offering a reduced charge out rate to host employers of 

up to $200 per week, per apprentice for six months. 

It’s available for a limited time for training contracts at 

Certificate II level or higher that are in place by 30 June, 

2021. 

The State Government through our $200 million Skilling 

South Australia program is driving a skills-led recovery 

– supporting people into skilled careers. One example 

of this is the “Apprentice Today, Chef for Life” program, 

to create up to 130 skilled jobs as part of a $136,000 

Skilling South Australia project. 

Participants will finish their training armed with a 

Certificate III in Commercial Cookery or a Certificate III 

in Hospitality. 

The project includes training in COVID-19 requirements 

for the hospitality industry, with businesses skilling their 

people with accredited infection prevention and control 

through COVID-19 clean training. 

The Marshall Liberal Government is supporting the 

hospitality sector as the state continues its economic 

recovery from the COVID-19 pandemic. 

While it hasn’t been all smooth sailing for pubs, hotels 

and restaurants, the key to supporting a vibrant industry 

is having skilled people ready and willing to work. 

And there are plenty of jobs. Latest ABS Job Vacancies 

data for March 2021 show that South Australian private 

sector job vacancies rose by 30 per cent in the three 

months to February and were 73 per cent higher than 

a year earlier. This includes across the hospitality and 

tourism sectors. 

There has never been a better time to hire an apprentice 

or trainee to grow your business. The Marshall 

Government continues to work with the Australian 

Hotels Association to promote the significant training 

incentives currently available. 

The Australian Government has extended the Boosting 

Apprenticeship Commencements 50 per cent wage 

subsidy, capped at $28,000 over 12 months for 

employers. 

The subsidy applies to all eligible employers who sign 

up an apprentice or trainee before 30 September 2021. 

Up to 30 existing workers are eligible from each 

organisation, while new apprentices and trainees are 

unlimited. 

The subsidy provides up to 50 per cent of gross wages 

paid for a full 12 months, to a maximum of $7,000 per 

quarter. 

State Government incentives include the Group Training 

Boost, which we have extended until the end of June, 

Venues such as The Strathmore Hotel, the Bridgewater 

Inn, The Haus in Hahndorf, the Woodville Hotel, the 

Brompton Hotel and the National Wine Centre have 

taken on trainees in this program. 

We are providing the tools that enable businesses to 

evolve, adapt and grow. 

COMPETE AND SUCCEED ONLINE 

SipnSave’s eCommerce 

platform gives our 

member retailers a real 

opportunity to compete 

in the online space. 

The SipnSave app is 

completely personalised 

to a store’s range, 

pricing, promotions 

and the convenience 

of 1-hour delivery; and 

benefit from being 

heavily supported with 

strong digital marketing 

programs, interactive 

catalogues and locallytargeted 

social media 

advertising. Sending 

offers tailored to 

individual shopper preferences has encouraged both 

shopper awareness and conversion in the past year, 

and our current eCommerce members have enjoyed 

an incredible escalation in online orders, customer 

numbers and sales revenue. 

Contact us to find out we can help you grow your 

business online. Simon Rowe 0417 417 886. 


2 0 2 1 A H A | S A A N N U A L G E N E R A L M E E T I N G 

Over 80 people attended the 150th Annual General Meeting of the 

Australian Hotels Association (SA Branch) on Monday 3 May, at the 

wonderful Eos by SkyCity . We were joined afterwards by our valued 

Corporate Partners for lunch and networking. Two life memberships were 

awarded to Guy Matthews and posthumously to Tony Matthews, for their 

enormous contribution to the hotel industry. Eos by SkyCity generously 

donated a booking prize of an Overnight Stay at Eos in a Radiance River 

View Corner Suite, which was won by Emilee Moore of Mosaic Hotel. 

Click here to 

watch video 


annual event 


O N E F O R T H E R O A D W I T H V A U G H A N Y 

Scott’s Spot 

Hello all and welcome to the May edition of Scott’s 

Spot. This month’s edition will cover the usual short 

stories, photos and random observations over the last 

month. 

This month, the spotlight will be on the Golden Grain 

Pinnaroo publicans, Jessie and Leigh Simon in 

what is a wonderful insight into their journey into the 

hotel industry along with the history of the hotel and 

township of Pinnaroo. 

REGIONAL MEETINGS 

Regionals are in full swing starting with a massive 

turnout at the Beachport Hotel in the South East 

followed by another fantastic event at the North Laura 

Hotel in the Mid North. Thanks to both venues for 

hosting the events along with all the members and 

corporate partners who made the days both enjoyable 

and informative as they were the first meetings in these 

regions since 2019. 

Now, I would like to thank Lynton Cram the trailblazing 

publican from the Pines Hotel in Tarpeena who 

agreed to a short pilot video that was uploaded to the 

AHA|SA socials. He was an absolute natural so look out 

for more videos over the coming month as I do have 

members lined up to participate and would love a call 

for more participation as 2021 rolls on. 

With the meeting starting at 11am, my thoughts were 

to buy a bit of time before starting the meeting, then 

his grand entrance would be made. However, while 

my brain was ticking over, slowly of course, I received 

another message advising of further delays and that 

Ian would not be making the meeting at all. I was now 

a little edgy as I did not have a copy of the presentation, 

and members were starting to arrive. 

As luck would have it, Lorraine Kranz, Gaming Care 

officer for the South East along with Didier Vollerin, 

Liquor Licensing and Gaming Advisor arrived and 

proceeded to run the meeting with minimal assistance 

from myself and did a fantastic job. 

Now Ian did have his grand entrance arriving at 

12.45pm just as lunch was being served to a round 

of applause. Can you believe it? 

Below is a photo of Ian sharing his frustration with the 

pilots at being late, while a quick snap was taken of me 

upon hearing the news. 

Click here to 

watch video 

AHA|SA OFFICE NEWS 

Ian Horne had quite an interesting flight to Mount 

Gambier on the day of the Beachport regional meeting. 

At 9.59am I received a text from Ian advising that he 

was in the air, circling Mount Gambier due to heavy fog, 

and would not arrive at the meeting until 11.30am due 

to the hour drive after landing. 


on the road 

THE GOLDEN GRAIN HOTEL 

The Mallee town of Pinnaroo is in a buzz at the moment 

after winning the Agricultural town of the year, and down 

the main street you will find, the Golden Grain Hotel ! 

Owned by Jessie and Leigh Simon and helped run 

by Jessie’s mum Karen, the Golden Grain Hotel is 

Pinnaroo’s oldest hotel. Built in 1906 and re-established 

in 1913 it has had name changes and all. Originally the 

Land of Promise Hotel, it burnt down and was rebuilt in 

1913 as the two-storey building we have today, it was 

then named the Commercial Hotel. It was renamed 

again in 1958 as the Golden Grain Hotel for reasons 

unknown. 

History has it that the Golden Grain was a large railway 

hotel, quite often entertaining the likes of train goers and 

stockmen on horses on their way through the Mallee. 

Jessie and Leigh are the hotel’s 37th publicans. Jessie 

has been involved in the hotel for over 10 years! With a 

hotel background from an early age, she grew up in the 

pub scene with her father managing hotels throughout 

the Adelaide Hills including the Crafers and Uraidla. 

Knee high to a grasshopper and eager to learn, you 

could always find Jessie in the kitchen helping cook 

or cleaning. In 2005 Jessie undertook part of a Chef’s 

apprenticeship and thrived in her new venture. 

In 2010 Jessie started working at the Golden Grain 

Hotel in the kitchen and when needed in the bar. After 

a few years of part time work and having her children, 

Jessie was offered to purchase the lease at the “Grain” 

in 2017 and Leigh jumped in for the ride! 

Leigh and Jessie are parents to two boys aged 10 and 

7. They have managed to juggle hospitality and family 

life with Leigh taking more responsibility at home and 

Jessie diving straight into hotel management life. 

Karen, who also has a hospitality background, moved 

to Pinnaroo to help Jessie out and they began their next 

chapter in hospitality. A true family affair in 2017 and 

2018 Jessie, Karen, Jessie’s brother Jimmy and her 

Sister Ella all worked together at the hotel along with 

their team of staff and lots of help from Leigh’s family 

as well. 

“It hasn’t all been smooth sailing but we take each day 

as it comes.” 

The Golden Grain Hotel is a large pub with country 

hospitality and is very family friendly. There is a front 

bar, sports bar, pokie room, small dining room and large 

dining room including a kids room, with a grassed beer 

garden area adjacent to the hotel. They have a great 

team of local staff and are open with meals available 

seven days a week. 

“Food is a huge thing for us at The Grain. We pride 

ourselves on our broad range of meals and have 

theme nights four nights a week including steak night, 

schnitzel night, burger night and pizza night. We aim to 

make a lot of our menu items ourselves including our 

pizzas and burger patties. We even came top 12 in the 

AHA|SA burger challenge in 2019 with our “give me the 

lot” burger!” said Jessie. 

2020 brought their biggest challenge yet along with the 

rest of the country with COVID-19. Being a cross border 

community and on the main highway from VIC/NSW 

and SA, they were devastated to have to close down 

and be separated from cross border friends, family and 

co-workers. 

With so much unknown, staff were sent home and as 

a family adapted to a new way of daily life introducing 

a pre-ordering system for takeaway meals. The Hotel 

averaged approximately 300+ meals a week through 

the lockdowns and by week three needed most of their 

staff back to keep up with the demands! 

“The support from our local community was 

unbelievable and we thank our little country town so 

much for all they did to support us through the hard 

times.” 

“We were very lucky to come out of lockdowns with 

support from the border control army members and 

police. We continued our massive meal trade and 

enjoyed having customers back in the hotel for meals 

and drinks.” 

The 10 motel rooms have also been busy since coming 

out of lockdowns. As well as working the bar most days 

of the week Karen started updating the accommodation 

rooms and making them a little more comfortable and 

modern while in lockdown and has been continuing 

since. 

Jessie and Leigh look forward to the future and are now 

making plans to bring back raffles along with the social 

club that has been on hiatus since March 2020. A new 

menu is in the works and they are really look forward to 


on the road 

local sports starting up again. Next time you are in the 

Mallee region of SA, drop by the Golden Grain Hotel and 

say hi! Enjoy the photos below of the family along with 

historic photos of the Golden Grain. 

Following are a few quick snaps from the last few 

weeks. Until next month, bye for now. 

Mark Chapman from the Littlehampton being presented with gift vouchers 

from our valued Corporate Partner, Bunnings, after winning the first prize 

early bird member draw. 

Lower Light Hotel in amongst a massive dust 

storm that formed a few weeks back. 

 

Golden Grain Hotel 

A beautiful Autumn day at The Welly. 

Had to put this video on. The Mighty Murray! 

Commercial Hotel 

Old Mundulla Hotel. 

Land of Promise 

Fiona “Chook” 

Elliot, The 

Welly. 

Royal Oak Hotel Penola 


Coopers Releases Australian IPA 

Australia’s largest independent 

family-owned brewery, Coopers, is 

releasing a distinctly Australian IPA 

to tantalise the tastebuds of craft 

beer drinkers across the country. 

And one of the most iconic voices 

of Australian rock is getting behind 

it. Coopers Australian IPA is a new 

limited edition release available in 

kegs and 375ml can format. 

Managing Director and Chief Brewer, 

Dr Tim Cooper, said the brewing 

team had spent many months 

honing the unique hops blend to 

develop a distinctly Australian take 

on the traditional IPA. 

“IPAs continue to grow in popularity 

among craft beer drinkers,” Dr 

Cooper said. 

“Australians are also turning to 

local brands they know and trust. 

So while there is a large number of 

overseas styles in the market, we 

saw demand for a great tasting IPA 

with a distinct local touch. 

“We’re very mindful about when 

to bring out a new beer and an 

enormous amount of time goes into 

getting it right. We’ve come up with 

a great tasting Australian IPA that 

will suit any occasion.” 

The full flavoured beer uses a blend 

of Australian exotic hops with citrus 

notes of mandarin and orange 

as well as piney and passionfruit 

characteristics. While Australian 

IPAs have similar characteristics to 

American IPAs, it’s these local hops 

that provide a unique and authentic 

taste. 

True to the IPA style and created on 

a foundation of Coopers pale malt, 

this Australian IPA delivers a full 

mouthfeel, while Coopers traditional 

form of ale brewing and natural 

conditioning maintains the beer’s 

distinctive flavour. 

Legendary Australian singer 

songwriter James Reyne is helping 

launch the beer by featuring in an 

upcoming creative campaign shot 

at the iconic Silverton Hotel in 

Broken Hill (where Mad Max was 

originally filmed) and performing at 

a series of trade events being held 

across the country in April. 

“Australian beer goes hand in hand 

with live Australian music,” James 

said. “As a long-time fan of Coopers 

beer I was happy to get on board 

with the Australian IPA, and it tastes 

great.” 

James was one of the first artists 

to take part in the current Coopers 

Live, Loud and Local series, 

started last year to support pubs 

and musicians recover from the 

COVID-19 shutdowns. 

Coopers Australian IPA is the latest 

addition to the sixth-generation 

family brewery’s growing portfolio 

of craft beers that includes XPA 

(released in 2019) and the limited 

edition Hazy IPA (released in 2020). 

Coopers Australian IPA has an ABV 

of 6.5% and a bitterness level of 40 

IBU. 

Being a Coopers ale, the Australian 

IPA has a distinctive roundel label 

set amongst an eyecatching 

landscape design inspired by 

Australia’s iconic red desert core 

landscape symbolising our nation’s 

natural strength and resilience. 

Coopers Australian IPA will be sold 

in four packs and cartons through 

bottleshops from late April. 


Podcasts to Help Hospitality 

Workers with Mental Health 

The AHA|SA and Employers Mutual Limited have 

developed a series of six podcasts dealing with mental 

health and wellbeing for managers and workers in 

hospitality. 

This series of podcasts provides hands-on advice 

you can put into practice straight away. 

As well as working with the broader business 

community for more than 15 years, organisational 

psychologist Hayley Lokan has worked closely with 

hospitality owners and managers, to understand the 

issues they face. 

She’s a practical person and she offers a wealth 

of practical advice on mental health and wellbeing 

strategies for hospitality workers and managers. 

A help sheet is provided with each podcast. 

BUILDING INDIVIDUAL RESILIENCE 

What does Resilience mean and why is it so 

important? 

Resilience refers to our capacity to manage the 

everyday stress of work and yet remain healthy, 

rebound and learn from setbacks and prepare for 

“future challenges proactively. 

This was an important skill before COVID-19, but since 

the pandemic – our ability to be resilient has become 

even more crucial. 

We know from the research that resilience is not a 

personality characteristic; it’s not a trait that we are 

born with. We can develop our levels of resilience; like 

building any skill, it requires focus, perseverance and 

commitment. 

The Resilience @ Work© framework, developed by 

Working with Resilience, outlines the seven factors that 

determine our levels of resilience. By understanding 

these factors, we can reflect on which of these aspects 

we do well, and where we may need to improve. It is 

important to remember that there is no ‘one size fits all’ 

solution when it comes to building our resilience. 

WELLBEING 

What does Wellbeing actually mean? 

Wellbeing is a widely used term and can therefore be 

misleading or misunderstood. It is not just the absence 

of illness or disease, but it refers to how you feel about 

yourself and your quality of life. Our wellbeing is a 

complex combination of our physical, mental, emotional 

and social health factors – including having good 

mental health, general life satisfaction and a sense of 

meaning or purpose. 

How can we improve our wellbeing? 

A framework developed by Royal Melbourne Hospital 

and Northwestern Mental Health Service provides a 

useful overview of the key components of wellbeing. 

By understanding the factors that impact our wellbeing, 

we are able to consider where our attention and focus is 

best spent. 

MANAGING STRESS 

What are the different types of stress? What are the 

sources of stress? How can you manage feelings of 

stress? This episode is full of helpful strategies you 

can put in place to deal with the stress in your life in 

hospitality – and life in general. 

EMOTIONAL INTELLIGENCE 

What is emotional intelligence? 

Emotional intelligence refers to our ability to recognise 

the feelings in ourselves and others. It also refers to our 

ability to manage emotions well in ourselves and in our 

relationships. 

Is it important? 

Whereas the idea of emotional intelligence has 

previously been considered ‘fluffy’, we now have science 

and data to support its importance – particularly in 

the workplace. We know that emotional intelligence is 

a key success factor for strong leadership, customer 

service and sales, and provides the foundation for 

our relationships with one another. We also know that 

emotional intelligence is an important determinant in 

the mental health of young people. 

Can we improve our emotional intelligence? 

We can absolutely develop our emotional intelligence, 

but we need to understand what it actually involves. 

One of the most widely researched frameworks in 

this area has been developed by a company called 

RocheMartin. This framework breaks down emotional 

intelligence into 10 specific areas – or competencies 

– categorised into three areas: inner focus, outer focus 

and other focus. 


Click here to listen 

to the podcast 

DEALING WITH CUSTOMERS 

Customers and COVID-19 

Customer service is the foundation of the hospitality 

industry and can be a difficult job at the best of times. 

These challenges have only increased through the 

pandemic, introducing some significant changes to 

customer behaviours and expectations, as well as the 

way in which staff and customers interact. 

However, as they say, heroes are often born out of 

crises and although testing, the changing dynamics to 

emerge since the pandemic may end up strengthening 

relationships between staff and customers in the future. 

CHANGE 

The Uncertainty of Change 

Our ability to adapt to constant change has never been 

tested quite like it is right now. 

We know that the introduction of some significant 

change can have incite emotional, behavioural and 

cognitive responses, which will often evolve over time. 

And interestingly, some of the responses to COVID-19 

are only just starting to emerge now, particularly in 

relation to team collaboration and engagement. 

During the peak of COVID-19 last year, some people 

reported feeling calmer, less stressed and more relaxed. 

They recognised that so much was outside of their 

control but the pandemic had forced them to slow 

down, stay home, spend time with family and tackle 

new tasks and activities. 

Others responded completely differently – they felt 

anxious, trapped, claustrophobic and frustrated that 

they were forced into a totally different existence. A year 

later, and many people are still feeling impacted by the 

events of last year, recovering from a sense of isolation 

and loneliness. 

There is no question that change brings about different 

responses in all of us. In almost all industries but 

particularly hospitality, societal and environmental 

change has created significant change to your 

workplaces as well. Now – more than ever the saying is 

true – change is the only constant. 


R E G I O N A L M E E T I N G SRegional 

Thank you to the 

wonderful team at the 

North Laura Hotel 

in the mid north who 

hosted an excellent 

regional meeting on 20 

April. Thanks also to 

our valued corporate 

partners who 

supported the event. 


Tasmanian Wine 

House Welcomes 

Sparkling New 

Addition 

World-renowned Tasmanian 

sparkling wine house Jansz 

Tasmania has opened a state-ofthe-art 

winery at the family-owned 

Pontos Hills Vineyard estate in the 

Coal River Valley. 

The Coal River Valley lies just 15 

minutes from Hobart and boasts 

sprawling rural landscapes and 

a rich agricultural heritage. It is 

nestled between the Meehan Range, 

Pitt Water and the Pontos Range. 

Embracing 50 hectares of clonally 

selected Pinot Noir and Chardonnay 

vines, the historical and original 

Frogmore Creek Vineyard site was 

chosen for its beauty, excellent 

diversity and aspect and reliable 

temperate climate. 

Pontos Hills Winery has been 

designed and engineered to craft 

sophisticated world-class sparkling 

wines with an emphasis on 

innovation and sustainability. 

Jansz Tasmania owner Robert Hill- 

Smith recently visited the site with 

his family as he prepares to share it 

with the world. 

Mr Hill-Smith said Jansz Tasmania 

was proud of its commitment to 

winemaking in Tasmania and had 

planned the construction of the 

Pontos Hills Winery for many years. 

“As an independent, family-owned 

winemaker, authenticity and 

sustainability are at the forefront 

of everything we do. That’s why 

we have put so much effort and 

attention to detail into building the 

perfect home for our Tasmanian 

wines,” Mr Hill-Smith said. 

“We are investing in both the 

resource and in people to mark our 

commitment to Tasmania and the 

community. 

“The Pontos Hills Winery has come 

a long way since the first concept. 

“For us, it is about wine quality 

first and being true to our origins. 

Our initial design was a means to 

improve the quality of our wines 

and reduce our impact on the 

environment. With the help of local 

architect 6ty°, we were able to 

accomplish this and so much more.” 

The Pontos Hills Winery is preparing 

to share the next generation of 

premium sparkling wine with the 

release of its first vintage, the work 

of winemaker Jen Doyle. 

To celebrate the pressing of the 

first grapes at the new winery and 

in honour of the year of Jansz 

Tasmania’s establishment, 1986 

bottles of Jansz Tasmania Pontos 

Hills Vintage Cuvee 2017 were 

released as gifts to commemorate 

the milestone, while a small amount 

was held back for an exclusive 

release at the Jansz Tasmania Wine 

Room next month. 

The Hill-Smith family purchased 

Jansz Tasmania in 1998. Since 

then, Mr Hill-Smith has invested 

in vineyards across Tasmania and 

grown its reputation as a worldclass 

Australian sparkling wine 

brand. 

“We have invested in Tasmania for 

over 23 years and will continue to 

do so. 

“This is just one milestone in our 

family wine story.” 


AHA|SA MEMBER INFORMATION 

Skills and 

Training 

Support for 

the Hospitality 

Sector 

OWEN WEBB 

AHA|SA WORKPLACE 

RELATIONS MANAGER 

This is a particularly challenging 

time for Members as they continue 

to try and invest in their employees 

in the future, whilst at the same time 

navigating through the challenges 

that COVID-19 continues to produce. 

There are a range of skills and 

training support from both the 

Federal and State government’s that 

employers in the hospitality sector 

can try and access. We have outlined 

some of those initiatives below. 

AUSTRALIAN GOVERNMENT 

SUPPORT 

Boosting Apprenticeship 

Commencement Wage Subsidy 

The Boosting Apprenticeship 

Commencements Scheme 

is a wage subsidy scheme to 

support employers to employ new 

apprentices and trainees. 

Any business who takes on a new 

apprentice or trainee between 5 

October 2020 and 30 September 

2021 will be eligible for a 50 per 

cent wage subsidy regardless of 

business size, location, industry 

or occupation. 

What wage subsidy is available? 

For a new or recommenced 

apprentice or trainee engaged 

between 5 October 2020 and 30 

September 2021, employers may be 

eligible for a wage subsidy of 50 per 

cent of wages for a 12-month period 

from the date of commencement to 

a maximum of $7,000 per quarter. 

Payments are made quarterly in 

arrears, with final claims to be 

lodged by 31 December 2022. 

What eligibility criteria exists for 

employers? 

For a business to be eligible, the 

employer must: 

• Engage an Australian Apprentice 

or trainee between 5 October 2020 

and 30 September 2021; and 

• The Australian Apprentice or 

trainee must be undertaking 

a Certificate II or higher 

qualification, and has a training 

contract that is formally approved 

by the state training authority. 

An employer will not be eligible 

for the wage subsidy where the 

apprentice or trainee is receiving 

any other form of Australian 

Government wage subsidy. 

HOW DO EMPLOYERS REGISTER 

AND APPLY FOR THE SUBSIDY? 

Members are encouraged 

to contact an Australian 

Apprenticeship Support Network 

Provider to discuss eligibility and 

how to apply for the subsidy. 

For more information in relation 

to the Boosting Apprenticeship 

Commencements Scheme click on 

the link below: https://www.dese. 

gov.au/boosting-apprenticeshipcommencements 

 

JOBMAKER HIRING CREDIT 

The JobMaker Hiring Credit Scheme 

is available to employers for each 

new job they create in which they 

hire an eligible person aged 16 to 

35 years old. 

What subsidies are available? 

Eligible employers are able to claim 

$200 a week for each additional 

eligible employee they hire aged 16 

to 29 years old and $100 a week for 

each additional eligible employee 

aged 30 to 35 years old. 

Eligible employers will be able 

receive payment for up to 12 

months for each new job created 

from 7 October 2020 to 6 October 

2021. 

How will employers claim the 

credit? 

The JobMaker Hiring Credit is 

claimed quarterly in arrears from the 

ATO. There are reporting obligations 

on employers to ensure they meet 

the eligibility criteria. 


What are the eligibility criteria for 

employees? 

To be an eligible employee, the 

employee must: 

• Be aged between 16 to 35 

years old; 

• Have worked at least 20 paid 

hours per week on average for the 

full weeks they were employed 

over the reporting period; 

• Commenced their employment 

between 7 October 2020 and 6 

October 2021; 

• Have received the JobSeeker 

Payment, Youth Allowance 

(Other), or Parenting Payment 

for at least one month within the 

past three months before they 

were hired; 

• Be in their first year of 

employment with this 

employer; and 

• Must be employed for the 

period that the employer is 

claiming for them. 

Employees may be employed on a 

casual, part-time or full-time basis. 

Employees for whom the employer 

is receiving a wage subsidy under 

another Commonwealth program 

are not eligible employees. 

What eligibility criteria exists for 

employers? 

Employers are eligible to receive the 

JobMaker Hiring Credit if they: 

• Have an ABN 

• Are up to date with tax lodgement 

obligations 

• Are registered for PAYG 

withholding 

• Are reporting through Single 

Touch Payroll 

• Meet the additionality criteria; 

• Are claiming in respect of an 

eligible employee; and 

• Have kept adequate records of 

the paid hours worked by the 

employee they are claiming the 

hiring credit in respect of. 

What is the additionality criteria? 

To receive the JobMaker Hiring 

Credit, the employee must be in 

an additional job created from 7 

October 2020. 

The additionality criteria require that 

there is an increase in: 

• The business’ total employee 

headcount (minimum of one 

additional employee) from the 

reference date of 30 September 

2020; and 

• The payroll of the business for 

the reporting period, as compared 

to the three months to 30 

September 2020. 

The amount of the hiring credit 

claim cannot exceed the amount 

of the increase in payroll for the 

reporting period. 

Total employee headcount on 30 

September 2020 and payroll in the 

three months to 30 September 2020 

represent the baseline values for the 

employer. 

How do employers register? 

Employers can register via the ATO 

online services. Employers do not 

need to be registered at the time 

that they hire an employee in order 

to be eligible. Registration can occur 

at any time before a claim is made. 

For more information in relation to 

the JobMaker Hiring Credit click 

on the link below: https://www.ato. 

gov.au/General/JobMaker-Hiring- 

Credit/In-detail/JobMaker-Hiring- 

Credit-guide/ 

STATE GOVERNMENT 

SUPPORT 

In addition to the support provided 

by the Australian Government, 

there is also additional support 

provided by the South Australian 

Government, particularly in relation 

to apprentices and trainees. 

Flexible Apprenticeships Employer 

Bonus Payment – apprentices and 

trainees 

Under Skilling South Australia, 

eligible employers will receive a 

bonus payment of $3,000 for the 

first 1,000 school enrolled students 

who successfully complete their 

South Australian Certificate of 

Education (SACE) as well as their 

apprenticeship. 

The bonus payment applies to those 

employers that employ a school 

student under a contract of training 

at a minimum of a Certificate III 

level and upwards. 

The payment is paid in two 

instalments with the first instalment 

($1500) paid once the apprentice or 

trainee has successfully completed 

their SACE and the first 12 months 

of their training contract, and the 

second instalment ($1500) on 

completion of the first 24 months of 

the training contract, OR successful 

completion of the training contract, 

whichever is sooner. 

For further information visit: 

https://www.skills.sa.gov.au/ 

business/support-for-business/ 

flexible-apprenticeships-employerbonus-payment 

 

TRAVEL AND ACCOMMODATION 

ALLOWANCE – APPRENTICES 

AND TRAINEES 

If your business is in rural or 

regional South Australia, you can 

access allowances for travel and 

accommodation associated with 

hiring an apprentice or trainee. 

For further information visit: 

https://www.skills.sa.gov.au/ 

business/support-for-business/ 

travel-and-accommodationallowance 

 

EQUIPPED FOR WORK – 

APPRENTICES AND TRAINEES 

Employers may be eligible to be 

reimbursed up to $10o0 for the 

costs of essential equipment or 

services when hiring an apprentice, 

including tools and protective 

clothing. 

For further information visit: https:// 

www.skills.sa.gov.au/business/ 

support-for-business/travel-andaccommodation-allowance 

 

For further information on any of 

these Federal or state government 

incentives contact Owen at the 

AHA|SA office on 8232 4525. 


Members Welcome Winter Vouchers 

AHA|SA members have praised the government’s timing 

of the fourth round of accommodation and tourism 

vouchers. 

“We are very excited to learn of another round of the 

Great State Voucher scheme, specifically one designed 

to bolster hotel accommodation during the traditionally 

quiet winter period. Previously the level of uptake has 

been very encouraging and again will provide travellers 

with an extra incentive to visit the Barossa Valley 

region. Similarly, 

we hope to see 

a strong uptake 

for the Barossa 

region, assisting 

businesses to 

maintain jobs 

for tourism 

employees 

and hospitality 

suppliers,” said 

Sarah Baddams, 

Sarah Baddams, General Manager at 

Novotel Barossa Valley Resort. 

General Manager 

at Novotel Barossa 

Valley Resort. 

Adelaide was listed as having the 15th highest hotel 

occupancy in the world in March 2021 – from data 

analysed across 180 countries. 

Premier Steven Marshall announced that more 

accommodation vouchers worth up to $100 will 

stimulate travel 

across the 

state during the 

traditionally offpeak 

winter period 

– and in particular 

attract people into 

the city for midweek 

staycations. 

“The data is proof 

that this targeted 

stimulus through 

the Great State 

Voucher program is 

incredibly effective 

Premier 

Stephen 

Marshall. 

– it injects visitors and dollars directly into South 

Australian businesses and it sustains and creates jobs,” 

said Premier Marshall. 

“The timing of the next round of accommodation 

vouchers couldn’t be better, we know April is a busy 

time with Easter, school holidays and the Anzac Day 

long weekend – and we’re keeping that momentum 

going through the winter months, with more vouchers 

for overnight stays, in addition to our experiences 

vouchers. 

“We saw a huge response to the Great State 

Experiences Voucher scheme, with a total of 100,034 

registrations for the ballot over the three days, including 

over 4500 from interstate. 


“There are now around 50,000 vouchers out there, 

ready to be used to book tours and experiences 

from tomorrow. That’s tens of thousands of South 

Australian trips that otherwise wouldn’t have been 

taken – including from our state’s two largest interstate 

markets, which we know spend three times as much as 

intrastate. 

“That is visitation and revenue created for hundreds of 

small businesses which make up an important sector of 

our visitor economy.” 

GREAT STATE VOUCHERS 

From January to March 2021, regional accommodation 

in SA enjoyed its best three-month period yet, with 

the highest average occupancy, room nights stayed, 

and revenue ever recorded. For the month of March, 

hotels in the CBD hit the highest average occupancy 

for a month since the pandemic began and the highest 

occupancy of any mainland Australian capital city. 

The record-breaking data coincides with the travel 

period of the previous round of Great State Vouchers 

targeted to accommodation, which – combined with 

round one – created over 62,000 room night bookings 

and a flow-on of more than $32 million spent in the 

state’s visitor economy. 

The fourth round of Great State Vouchers targeting 

accommodation will launch in late May for travel 

through the winter. 

It will work like previous rounds for accommodation, 

with $50 off participating accommodation providers 

in regional South Australia and suburban Adelaide, 

and $100 off hotels in the CBD and North Adelaide. 

Consumers can expect to see new additions such as 

‘mid-week treats’ or special deals to incentivise Sunday 

to Thursday night bookings in the CBD. 

South Australian Tourism Commission chief executive 

Rodney Harrex said the agency had continued to listen 

and respond to industry and consumer feedback 

through each iteration of the voucher program. 

“Each time we run the program, we’ve tweaked it to 

streamline the process for operators and make it easier 

for consumers. At the end of the day, we want people 

out exploring regions or heading into the city, spending 

money in hotels and restaurants, having a night or two 

away – it all drives the state’s visitor economy, and 

keeps people in jobs,” Mr Harrex said. 

Opening its doors in March 2021, Hotel Indigo Adelaide 

Markets was part of the previous round of Great State 

Vouchers targeting accommodation and proved popular 

among voucher holders. 

General Manager of Hotel Indigo Thomas Zinn said 

opening a new hotel and launching the Hotel Indigo 

brand in Australia during a pandemic “comes with 

extraordinary challenges”. 

“Hotel Indigo was able to benefit from the last SATC 

voucher campaign for our opening month of March,” 

said Mr Zinn. 

“We were able to boost our room nights for March 

particularly for leisure stays which supported our hotel 

opening phase greatly. At the same time, it incentivised 

locals and other visitors to get a first-hand experience 

of what the Hotel Indigo brand is all about. 

“Heading into the traditionally quieter winter months, the 

travel industry in South Australia is doing it particularly 

tough. We hope that the next round of vouchers for 

the accommodation industry is going to support us 

throughout this difficult time of the year.” 

Growth through 

digital and 

traditional 

marketing. 

08 8233 9433 

boylen.com.au 


ACCOUNTANCY SERVICES 

Bentleys SA 8372 7900 

LK Accounting Services 08 8395 4870 

Perks Accountants & Wealth Advisors 

08 8273 9300 

Winnall & Co. 8379 3159 

ATMS 

Banktech/Maxetag 1800 08 09 10 

Cardtronics 03 9574 4878 

Next Payments 1300 659 918 

ARCHITECTS & INTERIOR DESIGNERS 

Studio Nine Architects 8132 3999 

ARTIFICIAL INTELLIGENCE 

TECHNOLOGY 

Book Me Bob 0408 677 463 

AUDIO VISUAL 

Big Screen Video 1300 244 727 

Novatech Creative Event Technology 

8352 0300 

BACKGROUND MUSIC 

Foxtel Music 1300 148 729 

Moov Music 1300 139 913 

Zoo Business Media 07 5587 7222 

BANKING & FINANCE 

Bank SA 8424 5536 


08 8273 9300 

BEER DISPENSE EQUIPMENT 

Andale Hotel Services 8234 0388 

BEVERAGE GASES 

BOC Limited 0424 647 568 

Supagas 8252 7472 

BEVERAGES 

Accolade Wines 8392 2238 

CUB Premium Beverages 8276 4888 

Australian Liquor Marketers 8405 7744 

Carlton & United Breweries 8416 7819 

Coca-Cola Amatil 8416 9547 

Coopers Brewery 8440 1800 

Diageo Australia 8245 9300 

Empire Liquor 8371 0088 

Lion 8354 8888 

Liquor Marketing Group 8416 7575 

Oatley Fine Wine Merchants 1800 628 539 

Options Craft Liquor Merchants 8346 9111 

Pernod Ricard Australia 8208 2400 

Samuel Smith & Son 8112 4200 

Treasury Wine Estates 8301 5400 

BOOKKEEPING 

Liquor Legends 0429 825 072 



08 8273 9300 

Winnall & Co. 8379 3159 

BUILDING EQUIPMENT/SUPPLIES/ 

HARDWARE 

Bunnings Group 0435 630 660 

CASH REDEMPTION EQUIPMENT 


Cardtronics 03 9574 4878 

Next Payments 1300 659 918 

CLEANING SERVICES 

Agile Group 1300 964 007 

Smart Cleaning Services 1300664647 

ENERGY 

Class A Energy Solutions 8391 4853 

Energy Action 1300 553 551 

Power Maintenance 1300 700 500 

Trans Tasman Energy Group 1300118 834 

FACIAL RECOGNITION TECHNOLOGY 

COMS System Ltd 04 21 341 261 

Vix Vision 0400 310 326 

FINANCIAL PLANNING 


08 8273 9300 

Winnall & Co. 8379 3159 

FIRST-AID 

St John 1300 360 455 

FOOD SERVICES 

Bidfood 0427 099 558 

Galipo Foods 8168 2000 

International Oyster & Seafoods 8231 6441 

PFD Foodservice 8114 2300 

Thomas Foods 8162 8400 

Wills and Daniel 08 8260 7776 

FURNISHINGS 

Concept Collections 1300 269 800 

GAMING ANALYSIS 

Independant Gaming Analysis 8376 6966 


Winnall & Co 8379 3159 

GAMING LOYALTY 


Bluize 1300 557 587 

Qantum 0416 317 205 

GAMING MACHINE SERVICES 

Ainsworth Game Technology 0409 171 616 

Aristocrat Technologies Australia 8273 9900 

GBay 0409 673 778 

GFR PRO 0408 186 540 

IGT 8231 8430 

Independant Gaming Analysis 8376 6966 

Konami Australia Pty Ltd 0409 047 899 

Scientific Games 8340 1322 

Statewide Gaming 0448 076 144 

MAX 8275 9700 

GAMBLING SERVICES 

The Lott 132 315 

UBET 8354 7300 

GIFT CARDS 

The Pub & Bar Card 1300 375 346 

HOTEL BROKERS 

McGees Property Hotel Brokers 8414 7800 

HOTEL MANAGEMENT 


H&L Australia Pty Ltd 8291 9555 

INFORMATION SYSTEMS/SITE PREP 

Max Systems 8275 9700 

INSURANCE 

Aon Risk Solutions 8301 1111 

I.T. PRODUCTS & SERVICES 

Boylen 8233 9433 

Cloud Apps Technology 8463 1000 

Vintek 1300 001 337 

KITCHEN & BAR EQUIPMENT 

Andale Hotel Services 8234 0388 

Bunnings Group 0435 630 660 

Stoddart Manufacturing & Food Service 

Equipment 0427 106 103 

LEGAL SERVICES 

Duncan Basheer Hannon 8216 3389 

Ryan & Durey Solicitors 6166 9000 

Wallmans Lawyers 8235 3000 

LOYALTY & REWARD SYSTEMS 


MARKETING & COMMUNICATIONS 

Social Media AOK 0413 469 938 

MEDIA 

Boylen 8233 9433 

FIVEaa 8419 1395 

Foxtel 1300 138 898 

InDaily 8224 1600 

MUSIC LICENSING 

OneMusic 8331 5800 

OFFICE EQUIPMENT 

Datacord SA 8362 3535 

ONHOLD/MESSAGING 

Adelaide's 1800 ON HOLD 8125 9370 

PAYROLL & HR RESOURCES 

Liquor Legends 0429 825072 


Winnall & Co. 8379 3159 

POS SYSTEMS 

Bepoz 0426 227 409 

Bluize 1300 557 587 

Cloud Apps Technology 8463 1000 


H&L Australia 1800 778 340 

PROMOTIONAL PRODUCTS 

The Banner Crew 8240 0242 

PROPERTY SALES & VALUATIONS 

Jones Lang LaSalle 02 9220 8449 

Knight Frank Valuations & Advisory SA 

8233 5222 

RETAIL LIQUOR MARKETING 


Liquor Marketing Group 8416 7575 

Urban Cellars 0429 825 072 

SECURITY SERVICES & PRODUCTS 

Agile Group 1300 964 007 

DNA Security Solutions 1300 667 688 

SPORTS & ENTERTAINMENT MEDIA 

Foxtel 1300 138 898 

STAFF TRAINING & RECRUITMENT 

Career Employment Group 8338 1492 

Maxima 8340 7766 

Migration Solutions 8210 9800 


08 8273 9300 

St John 1300 360 455 

SUPERANNUATION 

Host Plus 8205 4965 

WEBSITES 

Boylen 8233 9433 

WORKERS COMPENSATION 

SERVICES 

EML 1800 469 931 


Corporate Partners 2020/21 

D I A M O N D 

P L A T I N U M 

G O L D 

131 733 

S I L V E R 

Ainsworth Game Technology 

Australian Liquor Marketers 

COMS System Ltd 

Duncan Basheer Hannon 

pfdfoods.com.au 

Independant Gaming Analysis 

For full product range and details 

of your nearest branch 

Konami Australia Pty Ltd 

Qantum 

Samuel Smith & Son 

BankSA 

Energy Action 

Liquor Marketing Group 

PFD063 Hotel SA Advert (1/4 Page).indd 1 

18/05/09 11:47 AM 

Scientific Games 

Big Screen Video 

Bluize 

Boylen 

Bunnings Group 

Foxtel 

GFR PRO 

H&L Australia 

IGT 

Novatech Creative Event 

Technology 

Oatley Fine Wine Merchants 

OneMusic 

Options Wine Merchants 

Smart Cleaning Solutions 

Social Media AOK 

St John 

Stoddart Food Equipment 

Winnall & Co 

B R O N Z E 

Adelaide's 1800 ON HOLD 

Agile Group 

Andale Hotel Services 

Banktech 

Bentleys Accountants 

Bepoz 

BOC Limited 

Cardtronics 

Career Employment Group 

Class A Energy Solutions 

Cloud Apps Technology 

Concept Collections 

Datacord SA 

DNA Security Solutions 

EML 

Empire Liquor 

GBay/Aruze Gaming 

InDaily 

International Oyster & Seafoods 

Jones Lang LaSalle 

Knight Frank Valuations & 

Advisory SA 

Liquor Legends 

LK Accounting Services 

Maxima Training Group 

McGees Property Hotel Brokers 

Migration Solutions 

Next Payments 

Perks Accountants & Wealth 

Advisers 

Power Maintenance Group 

Ryan & Durey Solicitors 

Statewide Gaming 

Studio Nine Architects 

Supagas 

The Banner Crew 

The Pub & Bar Card 

Trans Tasman Energy Group 

Vix Vision 

Wallmans Lawyers 

Wills and Daniel 

H O T E L I N D U S T R Y S U P P O R T E R 

Vintek 


L I C E N S E E T R A N S F E R S 

APRIL 2021 

HOTEL LOCATION DATE GRANTED NEW LICENSEE 

Rising Sun Hotel Lobethal 04.04.21 Rockstar Hotels Pty Ltd 

Hoyleton Hotel Hoyleton 07.04.21 Gavin Kurt Young 

Cremorne Hotel Unley 16.04.21 The Cremorne Hotel Custodian Pty Ltd 

Flinders Rest Hotel Pty Ltd Warnertown 16.04.21 Flinders Rest Hotel Pty Ltd 

Glass House Hotel Adelaide 16.04.21 Super Bueno Pty Ltd 

Swan Reach Hotel Swan Reach 30.04.21 Benson and Craig Enterprises Pty Ltd 

Wirrabara Hotel Wirrabara 05.05.21 DC & HC Coles Pty Ltd 

Swan Reach Hotel 

Rising Sun Hotel, Lobethal 

Cremorne Hotel 

O F F I C E H O L D E R S 

CONTACT 

Level 4, 60 Hindmarsh Square, Adelaide SA 5000 

POSTAL PO Box 3092, Rundle Mall SA 5000 

PHONE (08) 8232 4525 

TOLL FREE 1800 814 525 

FAX (08) 8232 4979 

EMAIL 

WEB 

ADMINISTRATION 

IAN HORNE 

OWEN WEBB 

GARY COPPOLA 

SCOTT VAUGHAN 

General Manager 

Workplace Relations 

Legal and Advocacy 

Membership & Business Services 

KATHERINE TAYLOR Communications and TAA (SA) 

LUCY RANDALL 

Events & Partnerships 

BRONTE MCCARTHY Finance & Administration 

DIDIER VOLLERIN 

LIZ TURLEY 

ANNA MOELLER 

information@ahasa.asn.au 

www.ahasa.asn.au 

EXECUTIVE COUNCIL 

DAVID BASHEER 

MATTHEW BINNS 

ANDREW BULLOCK 

Liquor & Gaming 

Training Coordinator 

Executive Director Gaming Care 

AHA|SA President 

AHA|SA Vice President 

AHA|SA Deputy Vice President 

Matthew Brien, Matt Rogers, Sam McInnes 

COUNCIL 

Andrew Kemp 

Andrew Gunn 

Andrew Plush 

Anna Hurley 

Brad Barreau 

Darren Steele 

Elise Fassina 

Guy Matthews 

James Franzon 

Jason Fahey 

Jason Kelly 

Jeff Ellis 

John Giannitto 

Karen Milesi 

Luke Donaldson 

Tom Hannah 

+ 

Tony Franzon 

Trent Fahey 

Trevor Evans 

Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and 

neither can accept, and therefore disclaims any liability, to any party for loss or damage 

caused by errors or omissions resulting from negligence, accident or any other cause. 

We do not endorse any advertising materials, services offered within advertisements or 

products, special offers or goods promoted therein. 

Today’s 

consumers 

demand more 

and so can you 

Work with a specialist digital 

marketing team that spends your 

money like it’s their own. 

#Seriously Social 

socialmediaaok.com.au 

P U B L I S H E R 

+ 

P (08) 8233 9433 W www.boylen.com.au 

TIM BOYLEN 

Managing Director 

tboylen@boylen.com.au 

JAMIE RICHARDSON 

Advertising 

sales@boylen.com.au 

MADELAINE 

RASCHELLA ELLIOTT 

Studio Manager 

Graphic Designer 


Our Purpose - To provide the hotel industry the capacity to respond 

to community concerns related to the harm associated with gambling 

by contributing to early intervention and support for problem gamblers 

and their families. 

Our Goal - A compliant and proactive hotel industry that works with 

regulators, gambling help services, and players to limit the harm 

caused by gambling. 

Gaming Care is the hotels responsible gambling early intervention 

agency, and is an initiative of the AHA|SA. Gaming Care’s role to 

assist venues to minimise the harm caused by problematic gambling 

behaviour in all South Australian hotels with gaming machines by 

working directly with venue staff, Gambling Help Services, other 

relevant organisations and stakeholders. 

SOME OF OUR DUTIES INCLUDE: 

For any assistance or 

support please contact 

your local Gaming Care 

Officer, or our office 

for information on how 

Gaming Care can assist 

your venue. 

 

 

Assisting hotel staff in the early identification and support of 

patrons and staff who may be experiencing difficulty with their 

gaming behaviour. 

Developing and promoting initiatives, programs and policies 

designed to facilitate the early identification of problematic 

gambling behaviour. 

 

Assisting hotel staff in providing responsible gambling service, 

on or with the capacity to influence the service, by training 

in responsible service of gambling. This helps reduce harm 

through the creation of a responsible gambling culture within 

the venue. 

Gaming Care has developed a Responsible Gambling Document for 

venues which details the ways in which staff training and measures for 

intervention with problem gamblers are implemented, and the roles of 

staff in the implementation of the code. 

T: 08 8100 2499 F: 08 8232 4979 

E: INFO@GAMINGCARE.ORG.AU 

4TH FLOOR AHA|SA HOUSE 

60 HINDMARSH SQUARE, ADELAIDE SA 5000

HSA May 2021

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