Summer 2021 Issue

Summer 2021
DIRECTOR’S CORNER
Page 4
Thank you for your work at OPS, especially
this past year. I hope you and your families
have stayed safe and healthy through this
pandemic, and I hope you have been able
to spend some R&R time and enjoy our
state's natural beauty. It was great to see
many of you at the OPS BBQ at the shop
earlier this month, and some of you in the
office as we ease into working in the office
one day a week. I am still getting used to
the transition back into the office, and I
suspect you are too.
I think it's partially because we have all
been successfully working from home, and
not had to deal with the commute to work.
As you have heard before, we did
amazingly well through the pandemic, and
in most of our OPS programs we hardly
missed a beat with regard to productivity
and numbers, thanks to all your efforts. I am
most proud of the manner in which you'll
have conducted your work and served
customers, and it is evident in the genuine
Kudos from customers, many of which are
featured in this newsletter.
I am also proud and thankful for all the
tenacity and work many of you have put in
to enable COSTIS-IA to go live this month.
It has been a challenging journey, and
while it still has its shortcomings that will
take some time to get used to, I am
confident that our amazing data team will
continue to work on enhancements.
We have been fortunate to be able to bring
on some talented new employees to the
OPS family this past year and I was glad to
see them featured in this newsletter. We
are all going to miss Susan as she retires
this month, and I am so grateful for
everything she has done for OPS since her
first day here. She has been an inspiration
to me and I suspect to many of you. I am
also so thankful that she coached and
mentored Tiffany, Jenna, and the rest of
the Operations Team over the years to
enable a truly seamless transition as she
heads off to enjoy a well-deserved
retirement.
With regard to OPS I believe we are in a
great place at this time, financially and
operationally, enabling us to continue to
provide Outstanding Public Service
everyday.
Mahesh