Debtfree Magazine issue #12 of 2021
SA's Free Magazine about dealing with debt, debt counselling, debt review and more. This month we look both back and forward as we review 2021 and what we can learn from the tough year.
SA's Free Magazine about dealing with debt, debt counselling, debt review and more. This month we look both back and forward as we review 2021 and what we can learn from the tough year.
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DC QUERY PROCESS
NEDBANK DRRS
Debt Counselling Query Resolution Contact Points and Escalation Options
Fax or Email submissions (Level1)
Email: DebtCounsellingQueries@nedbank.co.za
Fax: 010 251 0055
To be used as a first point of contact for all
written communication
Call centre (Level 1: Alternative)
Tel: 0860 109 279
To be used as a first point of contact for
all telephonic communication
Attended to by Queries Team Leader
(Level 2: First Escalation)
Dcescalation1@nedbank.co.za
To be used only where no resolution is
found from first point of contact after
5 business days
Attended to by Senior Manager
(Level 3: Final escalation)
Dcescalation2@nedbank.co.za
To be used only where no resolution
is found from the first escalation after
2 Business days
www.nedbank.co.za
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