InsideBlue (April 2021)

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Coming soon: Redesigned Blueprint Portal experience Technology doesn’t stand still; Neither do we View plan information at a glance Quickly access your ID cards Having the right information at the right time and up-to-date tools can help empower our physical, behavioral and financial well-being. If you have one of Arkansas Blue Cross and Blue Shield’s health plans, you can help test our tools to ensure they are the best for our members. Our Blueprint Portal mobile app and web portal have been redesigned with enhanced features to help Arkansas Blue Cross members (like you) to get the best in health-and-wellness information. As part of the update, we changed the name from “My Blueprint” to “Blueprint Portal,” so it has the same name and look as other rebranded resources for our member programs and resources, like Blueprint member engagement collateral and videos, the Blueprint member magazine and the Blueprint news hub. The updated version includes: • A new look and layout that helps you find what you need more easily • A new claims feed, so you can quickly access key information, starting with your most recent visits, procedures, etc. • Real-time access to the details on your claims, including your financial responsibility. No more waiting for your Explanation of Benefits (EoB) in the mail. And that’s just the beginning! Future enhancements will include the ability to receive personalized messaging based on your health needs, integration with other apps to empower you as you manage your health and more. 6 InsideBlue Arkansas Find care and costs Be part of the innovation Later this month, Arkansas Blue Cross employees who have one of the company’s health plans will join Baptist Health employees as beta testers and will pilot these new features. You’ll have advanced access to the Blueprint Portal Beta mobile app (available through the App Store and Google Play Store) and the online portal. Track your claim status Access your claims history Also, by participating as a tester and providing feedback, you’ll be eligible for incentives. Stay tuned to InsideBlue for more information about when the beta app will be available, how to get started, and how to provide feedback. Let’s work together to make the redesigned Blueprint Portal app and online portal the best they can be to benefit all our members.
In January, Arkansas Blue Cross and Blue Shield launched InBLUEsion, the enterprise’s inclusion initiative, with the vision of creating and maintaining an environment where all our employees feel welcome, valued and are thriving. Stephanie Floyd, manager of customer accounts for Enterprise Exchange Services and Health Advantage Customer Accounts, serves as chair of the InBLUEsion committee. Stephanie has been with Arkansas Blue Cross since 1989 and has served in numerous roles in claims, customer service, training and learning and development. We sat down with her to chat about the beginning of Arkansas Blue Cross’ journey to inclusivity. Floyd Stephanie, can you tell us how you became involved in InBLUEsion and why it’s important to you? Stephanie: Gladly. Anyone who knows me knows that I have a passion for developing others and helping them find their best fit to fulfill their goals and aspirations. InBLUEsion is all about helping each employee to thrive. During my 15-year tenure as a learning consultant, employees often would ask about diversity in our organization, particularly above the supervisor level. I’ve been interested in diversity and inclusion for a long time and how unconscious bias can affect a business. I shared my interest with Curtis Barnett, including a bit of my experience as a Black woman. When Arkansas Blue Cross formed its inclusion committee, I was asked to join, and at our first committee meeting, I was voted unanimously to serve as chair. I am honored and humbled to be in this role. Where are we now, and what’s next? Stephanie: We are currently in the information-gathering phase. As we’ve shared previously, we partnered with Teleos Leaders, and they facilitated our employee forums and focus groups. These sessions were designed to gather information from our employees about their experiences and expectations relative to diversity and inclusion. Teleos is compiling this data and will soon submit their report to the InBLUEsion committee. What we do next really depends on what comes out of those findings and recommendations. The committee and I have heard directly from many employees who are excited about InBLUEsion and want to build on the company’s intention to create an environment that welcomes and embraces each person for who we are based on our knowledge, skills and abilities. What is your hope for InBLUEsion? Stephanie: My hope for InBLUEsion is that employees recognize that this is not a fad—it’s a paradigm shift. That shift requires us to nurture a culture where people of every ethnicity, color, culture, choice and ability are valued for their talents and abilities and are not excluded based on any external identifier(s). Additionally, I hope everyone within our organization understands that InBLUEsion is not about quotas or statistics. It is about equity, value, recognition and equal opportunities for all to succeed. Lastly, I hope that we will open our hearts and minds and genuinely value and embrace everyone within our organization as valued members of the team because of our differences. If someone has a suggestion, comment or question, what should they do? Stephanie: Feel free to contact me directly or any InBLUEsion committee member. You can also send an email to our committee at InBLUEsion@arkbluecross.com or to info@TeleosLeaders.com. Stay tuned to the InBLUEsion page for information on next steps. InsideBlue > Company > InBLUEsion InsideBlue April 7
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InsideBlue (April 2021)

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