2023 - 2024 THEATRE HANDBOOK

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BOX OFFICE PROCEDURES COMPLIMENTARY TICKET POLICIES All students serving as members of the cast and/or crew of musical theatre, opera, and/or theatre productions are entitled to complimentary tickets. Depending upon the production season and seating availability, students normally receive two (2) tickets per Mainstage productions and one (1) per The Underground productions. The Company Manager must meet with the College Theatre Box Office Manager to arrange for complimentary tickets. To receive tickets, it is the student’s responsibility to provide the Company Manager with the following information. 1. Student’s name and student’s cell telephone number; 2. Guest’s/Guests’ name(s) and Guest’s/Guests’ cell telephone number noting that the telephone number of the student must not be the same as the guests’; 3. Select the exact show you and/or your guest(s) will attend; 4. Write the number of tickets needed (do not use checkmarks); and 5. Once the selection is made and turned in, no changes will be made. Arrangements for complimentary tickets will not be allowed after 12:00 Noon on the cut-off date. If you fail to arrange for your comp tickets, then you MUST buy them at the box office or on-line. Check with the person for whom you’re ordering tickets to ensure the order is correct. Your tickets and/or your guests’ tickets will be forfeited if you fail to provide ALL the necessary information needed to procure complimentary ticket reservations. If changes MUST be made ... regardless of the reason ... they must be made only through the Company Manager. If family members plan to attend any of the events but will be making general reservations, please have them to read all the pertinent information on the theatre website and select or call the College Theatre Box Office at 9.1.205.226.4928 from “oncampus” or 205.226.4780 from “off-campus” beginning as soon as ticket reservations are available if they have questions. Your family and friends are welcome to call the BSC Arts Alliance Membership Office 9.1.205.226.4953 from “on-campus” / 205.226.4953 from “off-campus” if they would like to join the BSC Art Alliance. This is a good idea especially if they plan to attend the Visual & Performing Arts events throughout the year.
<strong>THEATRE</strong> USHER POLICIES Ushers are the audience’s first contact at the theatre. Ushers should be helpful, courteous, and professional. The guidelines below are written to follow theatrical best practices. 1. Ushers are required to stay for the entire performance and to return to their initial post as patrons leave in case there are issues. No exceptions. 2. Ushers are to arrive one hour and fifteen minutes prior to tickets going on sale. 3. Upon arrival, Ushers are to: a. Review standard procedures; b. Ask questions; c. Assist patrons by answering questions as to other locations they can visit prior to production and referring them to the Assistant Box Office Managers if they are unable to answer their question(s); d. Check the house so they’ll know where they’re to sit during the production; e. Check restrooms for issues (i.e., leaking faucets, clogged toilets, etc.) and immediately report them to the Assistant Box Office Managers; 4. Ushers are required to wear a white or light-colored top and black or dark pants or skirt. 5. Food and beverages are not allowed inside the theatre. Ushers should kindly ask patrons to return their items to the lobby. The theatre is not responsible for overseeing patron belongings. 6. Ushers should keep the theatre roped off and patrons in the lobby until the Assistant Box Office Managers authorize opening. Upon opening, secure the rope by attaching it to end of the hook or ring mounted on the wall so you, and patrons, will not trip. 7. The Usher checking programs/tickets stands by the railing at the top of the stairs going down into The Underground or at the bottom of the stairs leading up to Mainstage, depending on the location of the production. They should: a. Close the doors leading into the seating area when the performance begins b. Prop the doors open in preparation for intermission c. Close the doors at the end of intermission d. Prop the doors open at the end of the performance. 8. The Usher issuing programs stands at the bottom of the stairs by the double doors for shows in The Underground or at the top of the stairs for shows on Mainstage. They should: a. Give one program to each patron (unless programs are used as tickets) b. Return extra programs to the Assistant Box Office Managers before being seated in the theatre. c. Review the house seating areas to see what’s available and help patrons find seats if needed. 9. Ushers are to be the last ones seated and should sit in the designated seats close to the EXIT doors. 10. Any audience disturbance should be reported immediately. a. Do not put yourself in danger. Help diffuse the situation if you are comfortable.
Page 2 and 3: PREFACE The Theatre Handbook has be
Page 4 and 5: Rebecca Yeager, Visiting Instructor
Page 6 and 7: around Birmingham. Recent costume d
Page 8 and 9: 2023 - 2024 COLLEGE THEATRE SEASON
Page 10 and 11: HELPFUL LINKS COURSE CATALOG The cu
Page 12 and 13: 2. Nothing other than water (in a c
Page 14 and 15: AUDITION/INTERVIEW POLICY All Theat
Page 16 and 17: GENERAL SHOP SAFETY PRACTICES 1. Re
Page 18 and 19: TYPICAL* THEATRE ORGANIZATION CHART
Page 20 and 21: MANAGEMENT AND CREW HEAD RESPONSIBI
Page 22 and 23: 3. The Stage Manager runs the show
Page 24 and 25: COMPANY MANAGER DUTIES & RESPONSIBI
Page 26 and 27: PUBLICITY MANAGER The Publicity Man
Page 28 and 29: RUNNING AND SHOP CREWS All crew mem
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2023 - 2024 THEATRE HANDBOOK

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