Leadership Beginnings Executive Presentation
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Welcome to<br />
<strong>Leadership</strong> <strong>Beginnings</strong>
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<strong>Leadership</strong> <strong>Beginnings</strong><br />
Mark Solazzo<br />
President, Strategic Initiatives & Chief Operating Officer<br />
Elizabeth Dore<br />
Western Regional Human Resources Officer
Northwell Health<br />
Overview
80,000<br />
Northwell Health ® April 2022<br />
5
The Northwell Footprint<br />
- CASAColumbia<br />
- Cold Spring Harbor Laboratory<br />
- Epworth HealthCare<br />
- Karolinska Institute<br />
- Nuvance Health<br />
- OPKO Health BioReference Laboratories<br />
- University of Notre Dame<br />
- Yale New Haven Health<br />
6
Northwell Health – more than a hospital system<br />
Clinical Care<br />
Delivery<br />
Education<br />
Research<br />
Population<br />
Health<br />
Community & Public<br />
Health<br />
Margin<br />
Diversification<br />
- Inpatient facilities<br />
- Ambulatory<br />
- Long term/Rehab<br />
- Home care<br />
- Hospice<br />
- Medical group<br />
- Clinical<br />
joint ventures<br />
- Medical transport<br />
- Telehealth<br />
- E-Health<br />
- GME/CME<br />
- Zucker School of<br />
Medicine<br />
- Elmezzi<br />
Graduate School<br />
- School of Graduate<br />
Nursing & Physician<br />
Assistant Studies<br />
- Center for Learning and<br />
Innovation<br />
- Patient<br />
Safety Institute<br />
- Bioskills<br />
Education Center<br />
- Feinstein Institute<br />
- Bioelectronic medicine<br />
- Clinical research<br />
management<br />
- Cold Spring Harbor<br />
Laboratory<br />
- Karolinska Institute<br />
- Health<br />
services/outcomes<br />
research<br />
- Value based programs<br />
- Accountable<br />
care analytics<br />
- Transitional care<br />
management<br />
- Complex care<br />
management<br />
- Advanced illness<br />
management<br />
- 24/7 clinical<br />
call center<br />
- MLTC<br />
- Community benefit<br />
- Access and education<br />
programs<br />
- Veterans programs<br />
- Specialized children’s<br />
programs<br />
- Focus on social<br />
determinants of health<br />
- Northwell Holdings &<br />
Ventures<br />
- True North Enterprises<br />
- Northwell Direct<br />
- FlexStaff<br />
- Data Intelligence<br />
Full continuum<br />
of care<br />
One of the largest<br />
academic teaching<br />
institutions<br />
Leader in pioneering<br />
discoveries<br />
Positioning for<br />
value driven care<br />
Committed<br />
to our communities<br />
Creating margin for<br />
mission<br />
Shared clinical and management services
Mission, Vision & Values<br />
Our Mission<br />
To improve the health and<br />
quality of life for the people<br />
and communities we serve<br />
by providing worldclass<br />
service and patientcentered<br />
care.<br />
Culture of C.A.R.E<br />
Experience is at the heart of<br />
what we do. Culture of C.A.R.E.<br />
is our foundation, grounded in<br />
Connectedness, Awareness,<br />
Respect and Empathy. It’s how<br />
we deliver express needs of<br />
patients and families.<br />
Our Vision &<br />
Brand Promise<br />
Transformative leadership driving<br />
the future of health, wellness<br />
and quality of life.<br />
Our Employee Promise<br />
It’s our promise to each<br />
other. It’s what you get,<br />
for what you put in. Built by<br />
the people, for the people.
Our Evolved Team Member Promise<br />
We know what we’re made for, we’re made to care with passion for our patients and for<br />
each other. And caring isn’t just what we do, it’s who we are. We’re here for the real<br />
moments, the tough ones, and the ones that make us cheer. We trust each other because<br />
we’re in this together. And together, we make life-changing differences. We’re made for<br />
Northwell.<br />
We stand strong through miraculous and unimaginable experiences, bonding us in<br />
unbreakable unity. We’re one team, on a journey to build an equitable and inclusive<br />
Northwell for every one of us. A place where we break boundaries, where we seize<br />
unbelievable opportunities, a place where everyone can grow, and anyone can rise.<br />
We stay collectively curious, turning today’s ideas into a breathtaking tomorrow. What<br />
does our future hold? That’s up to us. Because tomorrow is ours. We’re not just a health<br />
organization, we’re a movement raising the health of our communities. We see beyond<br />
impossible. We’re unstoppable. And we’re<br />
9
Our Values and Commitments
COVID-19
COVID-19: Northwell Health Response<br />
Total Unique COVID-19 Patients<br />
367,000 +<br />
Total number is understated due to limited testing in the early stages of the crisis<br />
12
The Key to Success: System Collaboration<br />
Partnering with leadership at all levels in the organization and utilizing a “systemness”<br />
approach has allowed us to successfully manage the challenges associated with COVID-19<br />
System <strong>Leadership</strong><br />
• Emergency Operations Center (EOC)<br />
• Clinical Advisory Group<br />
• Call Center & Results Management<br />
• Transitions of Care<br />
• Real-Time Data & Analytics<br />
• Supply Chain Management<br />
Service Line/Regional <strong>Leadership</strong><br />
• Surge Planning: Ambulatory Sites &<br />
Surgical Prioritization<br />
• Testing Sites<br />
• Provider Redeployment<br />
Hospital <strong>Leadership</strong><br />
• Load Balancing<br />
• Surge Planning<br />
• Alternative Care Sites<br />
13
• Some lessons learned:<br />
• Demonstrated the benefit of integrated systems of care<br />
• Promoted innovation and creativity<br />
COVID-19<br />
Pandemic<br />
• Changed the nature of work locations<br />
• Highlighted the problem of health care inequities<br />
• Demonstrated the benefits of regulatory flexibility<br />
• Accelerated digital health as a priority<br />
• Highlighted the resilience and dedication of our team members
A Consistent Strategy & Focus<br />
While the impact of COVID-19 on the organization has been significant and is still ongoing – our<br />
mission, vision, and values remain consistent and continue to guide our organizational strategy<br />
Organizational Strategy<br />
Core Focus<br />
Improving the Care Delivery<br />
Product<br />
Business Imperatives<br />
Taking Necessary Actions to<br />
Ensure Leading Performance<br />
Innovation & Differentiation<br />
Developing Our Competitive<br />
Advantage
Improving the Care Delivery Product<br />
Enhancing the care delivery product by driving continuous improvements across key domains<br />
remains our core focus<br />
Core Focus<br />
Improving the Care Delivery<br />
Product<br />
Quality &<br />
Safety<br />
Patient<br />
Experience<br />
Operational<br />
Efficiency<br />
Employee<br />
Engagement<br />
Research
National Leader in Quality & Safety<br />
Northwell Health’s hospitals are consistently rated among the nation’s best in the annual<br />
US News & World Report’s Best Hospital rankings. Additionally, nine Northwell Health<br />
hospitals now hold Magnet designations from the ANCC<br />
Northwell Health hospitals received top-50 national rankings in<br />
28 adult and 9 pediatric clinical specialties in US News & World<br />
Report’s 2022-2023 Best Hospitals listing<br />
North Shore<br />
University Hospital<br />
Lenox Hill<br />
Hospital<br />
Long Island Jewish<br />
Medical Center<br />
- North Shore University Hospital<br />
- Long Island Jewish Medical Center<br />
- Cohen Children’s Medical Center<br />
- Huntington Hospital<br />
- Mather Hospital<br />
- Northern Westchester Hospital<br />
- Lenox Hill Hospital (incl. MEETH & LHGV)<br />
- Phelps Hospital<br />
- Glen Cove Hospital<br />
Huntington<br />
Hospital<br />
Glen Cove<br />
Hospital<br />
Cohen Children’s<br />
Medical Center
Patient Experience<br />
National Percentile Rankings<br />
Improvement Direction<br />
‘Recommend the Hospital’<br />
‘Recommend the ER’<br />
43<br />
48<br />
52<br />
62 66<br />
52 50 51<br />
71<br />
73<br />
2017 2018 2019 2020 2021 2021 YTD<br />
2017 2018 2019 2020 2021 2021 YTD<br />
‘Likelihood to Recommend the Practice’<br />
‘Quality of the Food’ (Inpatient)<br />
53 52 51<br />
73 72<br />
27<br />
40<br />
54<br />
63<br />
75<br />
2017 2018 2019 2020 2021 2021 YTD<br />
2017 2018 2019 2020 2021 2021 YTD
Operational Efficiency<br />
Cumulative Beds Created Through Efficiency<br />
Improvement Direction<br />
900<br />
800<br />
700<br />
600<br />
500<br />
400<br />
300<br />
200<br />
100<br />
-<br />
Projected<br />
798<br />
736<br />
742<br />
782<br />
655<br />
612<br />
571<br />
506<br />
469<br />
402<br />
436<br />
339<br />
227<br />
280<br />
120<br />
53<br />
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
People Strategy<br />
Northwell’s ongoing investment in its team members continues to receive national recognition<br />
# 19<br />
# 93<br />
-<br />
2020<br />
2021<br />
Northwell Health has been listed on Fortune 100 Best<br />
Companies to work for list for three years in a row
People Strategy<br />
Key Focus Areas: 2022-2027
Workwell<br />
The Future of Work<br />
The Why<br />
Signature Hubs<br />
Propelled by team member input and our commitment to supporting<br />
the total well-being of our team members, Workwell offers a<br />
customizable approach to working that can be tailored based on<br />
the needs of each department.<br />
Through an approach focused on experience, innovation, and<br />
transformation, Workwell enables Northwell to embrace the future<br />
of work that integrates remote and office-based work through<br />
forward-facing technology. Workwell is also pivotal in advancing our<br />
culture and maintaining our status as a highly engaged, best-in-class<br />
organization.<br />
Innovation Rooms<br />
Collaboration Rooms<br />
Multipurpose Rooms<br />
Locations<br />
Workstations<br />
Western Region<br />
• 400 Columbus Ave, Valhalla<br />
• 130 East 59th Street, Manhattan<br />
Central Region<br />
• 1111 Marcus Avenue, New Hyde Park<br />
• 2000 Marcus Avenue, 1 st Floor, New Hyde Park<br />
• 400 Lakeville Road, 1 st Floor, New Hyde Park<br />
• 600 Community Drive, 3 rd Floor, Manhasset<br />
Eastern Region<br />
• 2 Huntington Quadrangle, 3 rd Floor South, Melville<br />
• 330 South Service Road, Melville<br />
Conference Rooms<br />
Café Work Zones<br />
Quiet Rooms (select sites)<br />
Book a seat today by visiting Northwell.edu/Workwell
5 Key Institutes<br />
Research Strategy<br />
Feinstein Institutes for Medical Research<br />
Institute of Molecular<br />
Medicine<br />
Institute of Health<br />
System Science<br />
100,000<br />
90,000<br />
80,000<br />
70,000<br />
Research Support Summary<br />
61%<br />
59%<br />
58% 56%<br />
66%<br />
65%<br />
Institute of Bioelectronic<br />
Medicine<br />
60,000<br />
50,000<br />
40,000<br />
42%<br />
44% 41% 39%<br />
34% 35%<br />
Institute of Cancer<br />
Research<br />
Institute of Behavioral<br />
Sciences<br />
30,000<br />
20,000<br />
10,000<br />
0<br />
2017 2018 2019 2020 2021 Projected 2022 Budget<br />
External Support<br />
System Support<br />
1,400+ publications each year
Business Imperatives<br />
Taking necessary actions to ensure leading performance and long-term success<br />
Business Imperatives<br />
Taking Necessary Actions to<br />
Ensure Leading Performance<br />
Strategic<br />
Growth &<br />
Program<br />
Development<br />
Access &<br />
Network<br />
Optimization<br />
Margin<br />
Improvement<br />
Capital<br />
Investments
Competition Continues to Intensify<br />
Traditional Competitors..<br />
..& New Market Entrants
Ambulatory Network Strategy<br />
Consistent Approach to Building the Network<br />
Primary Care<br />
Primary Specialty<br />
Care<br />
Specialty Care<br />
Inpatient Care<br />
Post-Acute Care<br />
• Internal Medicine<br />
• Family Medicine<br />
• Ob/Gyn<br />
• Pediatrics<br />
• Urgent Care<br />
• FQHC<br />
• Behavioral Health<br />
• Cardiology<br />
• Dermatology<br />
• Endocrinology<br />
• Gastroenterology<br />
• Nephrology<br />
• Neurology<br />
• Pulmonology<br />
• Ambulatory Surgery<br />
Centers<br />
• Imaging Centers<br />
• Cancer Centers<br />
• Dialysis Centers<br />
• Surgical Specialties<br />
• Women and Children’s<br />
Specialty Center<br />
• Community Hospital<br />
• Specialty Hospital<br />
• Tertiary Hospital<br />
• Quaternary Hospital<br />
• Skilled Nursing Facilities<br />
• Homecare<br />
• Hospice<br />
• Lab<br />
• Ambulance<br />
• Rehab at Home<br />
• Primary Surgical<br />
Specialties<br />
• Rheumatology<br />
• Physical Therapy<br />
Embedded in<br />
Every Community<br />
Convenient<br />
Access Points<br />
Strategically Located<br />
Destination Centers<br />
Serving the<br />
Inpatient Needs<br />
of a Region<br />
Transitions to<br />
Continuing Care
Ambulatory Expansion<br />
Strategic expansion of the ambulatory network continues at a deliberate pace focusing on<br />
driving regional strategy & high margin services<br />
3<br />
4<br />
1<br />
4<br />
Cancer Centers<br />
ASCs<br />
Dialysis Centers<br />
Imaging Centers<br />
Urgent Care<br />
Primary Care<br />
Specialty Care<br />
270<br />
39<br />
219<br />
4<br />
6<br />
1<br />
7<br />
391<br />
84<br />
289<br />
7<br />
15<br />
9<br />
17<br />
702<br />
51<br />
210<br />
7<br />
16<br />
9<br />
18<br />
744<br />
52<br />
218<br />
393 424<br />
793<br />
815<br />
9 9 9<br />
16<br />
17 17<br />
9<br />
15 18<br />
18 20 20<br />
52 55<br />
224 226<br />
851<br />
57<br />
237<br />
465 473 493<br />
2010 2013 2018 2019 2020 2021 2022
Our Growth Philosophy<br />
3<br />
2<br />
Virtual<br />
Care<br />
Ambulatory<br />
Offices<br />
Ambulatory<br />
Surgery Centers<br />
Urgent Care<br />
Centers<br />
1<br />
Expand into new geographies<br />
Hospitals<br />
Skilled Nursing<br />
Facilities<br />
Home Care<br />
Ancillary Services<br />
Develop interdisciplinary programs<br />
that leverage our breadth of assets<br />
Increase access to care at existing<br />
locations<br />
28
Program Development<br />
Regional Spine Centers (In Development)<br />
Northwell Health Spine<br />
Virtual Care<br />
Regional Spine Centers<br />
Concierge Access & Care Coordination Across the Continuum<br />
Hospitals<br />
Ambulatory<br />
Offices<br />
Home<br />
Digital Strategy & Infrastructure<br />
Unique Branding & Strategic Marketing<br />
Ambulatory<br />
Surgery Centers<br />
29
Continued Capital Investment<br />
Key Examples<br />
NORTH SHORE UNIVERSITY HOSPITAL<br />
SOUTH SHORE UNIVERSITY HOSPITAL<br />
LENOX HILL HOSPITAL<br />
STATEN ISLAND UNIVERSITY HOSPITAL<br />
LONG ISLAND JEWISH MEDICAL CENTER<br />
ZUCKER HILLSIDE HOSPITAL<br />
30
Clinical Program Development: Joint Ventures<br />
Leveraging investments & partnership expertise to enter new markets & expand clinical capabilities<br />
Ambulatory Surgery<br />
Urgent Care<br />
Dialysis<br />
Anesthesia<br />
SUD Treatment<br />
•13 Surgery Centers<br />
•71k+ surgical procedures<br />
annually<br />
•55 Current Urgent Care Centers<br />
•Family & Pediatrics specialty centers<br />
•1 Million+ visits annually<br />
•3.8 Million+ patients seen<br />
since inception<br />
•13 centers operational<br />
•18 centers expected by 2022<br />
•110k+ treatments annually<br />
•Serving 37 Locations<br />
•352 providers performing over<br />
220k+ surgical procedures annually<br />
•100 Acre Campus in East Suffolk<br />
County<br />
•Providing acute detox, and<br />
long & short-term residential<br />
rehabilitation for SUD<br />
treatment<br />
Surgicare of Manhattan<br />
Garden City SurgiCenter<br />
Syosset SurgiCenter<br />
Melville Surgery Center<br />
Endoscopy Center of Long Island<br />
Port Jefferson ASC<br />
South Shore Surgery Center<br />
Richmond ASC<br />
Digestive Health Center of Huntington<br />
Suffolk Surgery Center<br />
Lynbrook Surgery Center<br />
Surgical Specialty Center of Westchester<br />
Long Island Center for Digestive Health<br />
Oyster Bay<br />
Floral Park Home Training<br />
Huntington on Broadway<br />
Port Washington<br />
Julia & Israel Waldbaum (NSUH)<br />
Crossways Park<br />
Long Island City<br />
Anchor Home<br />
Smithtown<br />
Selden<br />
East Islip<br />
Little Neck<br />
Conduit
Market Share<br />
Northwell leads the service area with a 29.9% market share<br />
All Other,<br />
23.9%<br />
Northwell<br />
Health,<br />
29.9%<br />
NYU<br />
Langone,<br />
6.6%<br />
NYC H+H,<br />
7.0%<br />
Catholic<br />
Health, 9.4%<br />
Mount Sinai,<br />
11.0%<br />
NY<br />
Presbyterian,<br />
12.2%
Margin Improvement Strategy<br />
Revenue & Expense Strategy<br />
Margin Improvement Strategy<br />
Supported By:<br />
Revenue Strategy<br />
• Targeted Ambulatory Growth<br />
• Programmatic Development<br />
• Project North Star<br />
• Revenue Cycle Initiatives<br />
Expense Strategy<br />
• Improved Efficiency<br />
• Improved Throughput & Process<br />
• Reduce Net Cost of Care<br />
• Supply Chain<br />
• Pharmacy<br />
• Perioperative<br />
• Sustainability & Waste Reduction
Total Net Assets (Dollars in Billions)<br />
Total Operating Revenue<br />
$16.0<br />
$14.0<br />
$12.0<br />
$11.5B<br />
$12.4B<br />
$13.1B<br />
$14.4B<br />
$15.3B<br />
$10.0<br />
$8.0<br />
$8.5B<br />
$9.3B<br />
$10.0B<br />
$6.0<br />
$4.0<br />
$2.0<br />
$0.0<br />
$1.0B<br />
||||||||||||||<br />
1995 2015 2016 2017 2018 2019 2020 2021 Proj. 2022 Budget<br />
Northwell has added $14B in Operating Revenue since 1995<br />
and has nearly doubled in size over the past eight years<br />
Note: Excludes Health Insurance companies<br />
34
Innovation & Differentiation<br />
Leveraging our strengths and culture of innovation to differentiate our service offerings and<br />
develop a competitive advantage<br />
Innovation & Differentiation<br />
Developing Our Competitive<br />
Advantage<br />
Margin<br />
Diversification<br />
Social Impact<br />
Imperatives<br />
Digital<br />
Strategy<br />
Innovative<br />
Partnerships
Margin Diversification Strategy<br />
Delivering margin to support the mission<br />
True North Enterprises<br />
Northwell Direct<br />
Northwell Holdings &<br />
Ventures<br />
FlexStaff<br />
Data Intelligence<br />
• Northwell GPO<br />
• Vivo Health Pharmacies<br />
• Central Sterile<br />
• Network Solutions<br />
• At Work Solutions<br />
• Internal Innovation<br />
• Venture Investment<br />
• Data Strategy<br />
• Internal Staffing<br />
Solutions<br />
• External Business<br />
• Data Asset Realization<br />
• NewCo Development<br />
• Joint Venture<br />
Development<br />
36
Northwell Direct<br />
Northwell Direct provides a customizable suite of services that helps employers keep their workforce<br />
and customers healthy while improving productivity and bending the cost curve<br />
Self insured network platform<br />
COVID-19 and safety services<br />
Nearly 20,000 providers<br />
Health access centers<br />
Integrated TPA<br />
Network<br />
At Work<br />
On-site and virtual<br />
clinical services<br />
Transparent PBM<br />
Occupational health<br />
screenings<br />
Powerful analytics and reporting<br />
Customized well-being programs<br />
Customized care management<br />
programs<br />
Workforce safety<br />
assessments and training<br />
37
Northwell Direct<br />
Northwell Direct Network Development<br />
Past Present Future<br />
FROM<br />
TO<br />
1.0<br />
TO<br />
2.0<br />
• Launched in 2014, CareConnect grew to over 125K<br />
members, including Northwell Health employees;<br />
Shut down in 2018<br />
• Primarily a fully insured product offering in which<br />
the majority of consumers were individuals and<br />
small groups both on and off the NYS health<br />
insurance exchange<br />
• Heavily regulated, significant start-up investments,<br />
and financial risk carried by the health system<br />
(medical loss ratio, risk adjuster, etc.)<br />
• Launched into the market in 2020, leveraging and<br />
building upon the legacy CareConnect network<br />
with support from internal & external partners.<br />
We currently have 75K lives using the network.<br />
• Target clients are medium to large sized employers<br />
with self funded insurance plans and employees<br />
that fall primarily within Northwell Health’s core<br />
catchment area<br />
• Lighter footprint infrastructure and start-up<br />
investments required and financial risk primarily<br />
carried by employer clients and stop-loss carriers<br />
• Create partnerships to expand network footprint<br />
and enhance delivery modalities to improve<br />
margin and create greater diversity and scalability<br />
38
Northwell Direct<br />
Evolution of Northwell Direct<br />
Launch<br />
2020 Expand 2021 Accelerate 2022<br />
• Strengthen existing Northwell Health<br />
partnerships, establish new partnerships,<br />
and re-evaluate existing relationships<br />
• Develop and launch COVID-19 suite of<br />
services including testing, clinical<br />
concierge, consulting, and vaccination<br />
• Provide services to clients across<br />
industries such as education, travel,<br />
retail, real estate, and financial services<br />
• Support employers with COVID-19 and<br />
safety services<br />
• Hire strong talent to support business<br />
growth<br />
• Launch Northwell Direct’s first marketing<br />
and advertising campaign<br />
• Build pipeline of new clients and create<br />
deeper relationships with existing clients<br />
• First network “go-live” for Northwell<br />
Health Employee Plan and Whole Foods<br />
• Develop complimentary clinical<br />
capabilities to existing services, such as<br />
behavioral health, diagnostic and<br />
wellbeing, telehealth, and others<br />
• Leverage external partnerships to our<br />
augment our portfolio, with a particular<br />
focus on technology<br />
39
Northwell Direct<br />
Valued Partner to Employers Across a Diverse Array of Industries<br />
Financial<br />
Services<br />
Real Estate &<br />
Hospitality<br />
Travel<br />
Food &<br />
Distribution<br />
Education<br />
Non-Profits<br />
Sports &<br />
Entertainment<br />
Consumer &<br />
Retail<br />
Additional<br />
Industries
Northwell Holdings & Ventures<br />
Areas of Value Creation<br />
01 Internal Innovation<br />
New products and solutions developed by<br />
Northwell Team members involving concept<br />
validation, product development, and launch.<br />
On Demand Emergency Services<br />
Northwell 360<br />
Gown<br />
Ortho Twist Lock<br />
Screw<br />
Biopsy Needle<br />
Instrument Guide<br />
LabDrop/LabFly<br />
Let Sleeping<br />
Patients Lie<br />
02 Venture Investment<br />
Capital investment in early-stage companies<br />
aligned with Northwell’s mission.<br />
03 Data Strategy<br />
Infrastructure and pipeline created to leverage<br />
Northwell’s enterprise data assets and improve<br />
patient care and access to services.<br />
04 Joint Venture<br />
NewCos formed to promote product<br />
development, marketing, and sales of selected<br />
products and services.<br />
41
Social Impact Imperatives<br />
As New York’s largest health care provider, we are committed to raising the health of our<br />
communities by going beyond just clinical care<br />
Community &<br />
Population<br />
Health<br />
Environmental<br />
Sustainability<br />
Gun Violence<br />
Prevention
Community & Population Health<br />
43
Environmental Sustainability<br />
Amplifying our efforts to put people and the planet first to protect the communities we<br />
serve from the health impacts of climate change<br />
Energy & Emissions<br />
Sustainable<br />
Procurement<br />
Buildings &<br />
Construction<br />
Recycling & Waste<br />
Reduction<br />
Greening the<br />
OR/Procedural Areas<br />
Healthy Foods<br />
Electric Vehicles<br />
Tree Planting<br />
44
Gun Violence Prevention<br />
Flattening the gun violence curve so that firearm injury is no longer a driver of hospital admissions<br />
for injuries or deaths<br />
First Annual Gun<br />
Violence Prevention<br />
Forum<br />
January<br />
2020<br />
Awarded $1.4M Grant<br />
from National<br />
Institutes of Health<br />
(NIH)<br />
December<br />
2020<br />
Launched Gun<br />
Violence Prevention<br />
Learning Collaborative<br />
for Health Systems &<br />
Hospitals<br />
December<br />
2021<br />
National Academies<br />
of Sciences,<br />
Engineering and<br />
Medicine Joint<br />
Workshop<br />
December<br />
2019<br />
Northwell Health<br />
Center for Gun<br />
Violence Prevention<br />
was Created<br />
September<br />
2020<br />
Second Annual Gun<br />
Violence Prevention<br />
Forum<br />
April<br />
2021<br />
3rd Annual Gun<br />
Violence Prevention<br />
Forum<br />
$500K State Grant to<br />
implement hospitalbased<br />
interventions<br />
April<br />
2022<br />
Continue to Mobilize Health<br />
Systems and Hospitals<br />
Implement Universal<br />
Screenings<br />
Emphasize Childhood Firearm<br />
Injury Risk & Safe Storage<br />
Continue Community<br />
Partnerships, Employee and<br />
Medical Education, Research,<br />
and other Collaborations<br />
Northwell Health’s Center for<br />
Gun Violence Prevention:<br />
https://www.northwell.edu/cent<br />
er-for-gun-violence-prevention<br />
Contact Us: CGVP@northwell.edu
Digital Transformation<br />
We are at another critical inflection point as an organization<br />
Building on Our<br />
history of bold<br />
action<br />
1992<br />
Establishes first<br />
integrated health<br />
network in NY<br />
2002<br />
Continued growth,<br />
investment in CLI<br />
and shared<br />
services<br />
2010<br />
Establishing our<br />
footprint in<br />
Manhattan<br />
2011<br />
Opening our own<br />
Medical School, first<br />
class started August 2011<br />
2013<br />
Continued expansion<br />
of ambulatory<br />
network (391 in ‘13<br />
to 851 in ‘22)<br />
2016<br />
Rebranding as<br />
Northwell Health<br />
and continued<br />
integration<br />
Driven by<br />
consistent<br />
guiding principles<br />
Innovative<br />
Disruptive<br />
Customer Oriented<br />
Solutions<br />
Growth<br />
Integrated System<br />
Establishing<br />
digital as an<br />
organizational<br />
strategic pillar<br />
Today<br />
Clinical care<br />
delivery<br />
Educational<br />
Research<br />
Population<br />
health<br />
Community<br />
health<br />
For-profit<br />
Digital<br />
46
ED on Demand<br />
Digital Transformation in Action<br />
Pre-registered at local ER<br />
Referral to Specialty Care<br />
Prescription<br />
1<br />
Patient Calls Hotline<br />
833-556-6784<br />
2<br />
Triage by Paramedic<br />
or Nurse<br />
3<br />
Virtual Visit with<br />
ER Physician<br />
Guidance for at home<br />
care<br />
Lab Testing<br />
Radiology<br />
474<br />
7
Innovative Partnerships<br />
The health system continues to partner with leading companies to accelerate strategic efforts<br />
across the organization<br />
NewCo Creation Strategic Partner Joint Venture Vendor Partner<br />
Data<br />
Monetization<br />
Information Strategy<br />
Artificial Intelligence<br />
Advancement<br />
Patient Financial<br />
Experience<br />
48
Expectations of a<br />
Leader<br />
49
Our Behavioral Commitments<br />
The Team Member Detail<br />
Value<br />
Truly<br />
Compassionate<br />
Truly<br />
Innovative<br />
Truly<br />
Ambitious<br />
Truly<br />
Together<br />
Truly<br />
Inclusive<br />
Our commitments<br />
Care<br />
deeply<br />
Be actively curious Take the initiative Support<br />
each other<br />
Promote<br />
belonging<br />
How we do it<br />
We're<br />
passionate<br />
about our<br />
patients and<br />
customers<br />
We’re<br />
respectful<br />
of each<br />
other<br />
We’re<br />
solution<br />
seekers<br />
We’re<br />
optimistic<br />
We’re<br />
flexible<br />
We’re<br />
supportive<br />
of growth<br />
We’re<br />
team<br />
players<br />
We’re<br />
one<br />
team<br />
We’re<br />
open to<br />
learn<br />
We value<br />
diversity<br />
What it looks like<br />
No matter our role, we’re<br />
obsessed with providing the<br />
best possible care for the<br />
patients, customers,<br />
partners, and communities<br />
we serve.<br />
Taking care of patients starts<br />
with taking care of us. We<br />
respect each other, show<br />
empathy and put our<br />
colleagues’ well-being first,<br />
proactively finding ways to<br />
look out for one another.<br />
We’re always looking to<br />
improve our world. We<br />
know it’s our<br />
responsibility to say if it’s<br />
not working, and to be<br />
part of finding a better<br />
way.<br />
We have open minds and<br />
we approach team<br />
challenges with a positive<br />
can-do attitude, knowing<br />
that we can find the<br />
solution, together.<br />
We love to grow, learn,<br />
adapt, and develop in the<br />
constant pursuit of<br />
excellence. We want to be<br />
our best. We spot<br />
opportunities and think on<br />
our feet. Growth, whether<br />
career or personal, is<br />
constant here, and that<br />
excites us.<br />
When we rise, we rise<br />
together. We take the<br />
time to help our team<br />
members learn and<br />
grow, supporting each<br />
other to continuously<br />
learn and grow as a<br />
team.<br />
As individuals we<br />
understand the power of<br />
togetherness. We<br />
proactively offer our<br />
support to<br />
each other on good days and<br />
bad.<br />
Together we can get<br />
through anything. We<br />
respect and trust each other<br />
and we know we’re one<br />
team working towards one<br />
collective mission. We push<br />
through barriers, break<br />
down siloes and we’re<br />
proud to be part of<br />
Northwell.<br />
Our diversity makes<br />
Northwell stronger. We<br />
value the unique<br />
contributions and<br />
perspectives from our<br />
diverse team, knowing that<br />
those differences make us<br />
better.<br />
We promote a sense of<br />
belonging for our diverse<br />
team and actively work to<br />
break down bias. We make<br />
an effort to learn about the<br />
people around us,<br />
embracing the opportunity<br />
that comes from our shared<br />
and unique experiences.
Our Behavioral Commitments<br />
The Leader Detail<br />
Value<br />
Truly<br />
Compassionate<br />
Truly<br />
Innovative<br />
Truly<br />
Ambitious<br />
Truly<br />
Together<br />
Truly<br />
Inclusive<br />
How we lead<br />
Lead with empathy<br />
Empower every team<br />
member<br />
Unlock potential<br />
Build<br />
trusting teams<br />
Lead inclusively<br />
What it looks like<br />
We’re empathetic. We<br />
role model patient and<br />
customer centricity in all<br />
we do. We stop and<br />
listen before we act<br />
because our team<br />
members are central to<br />
our every decision. We<br />
prioritize their wellbeing,<br />
promote selfcare<br />
and care for every<br />
aspect<br />
of who our people are.<br />
We need game<br />
changing<br />
ideas – big and small -<br />
and we understand<br />
ideas come from<br />
everywhere. We<br />
empower all team<br />
members to share their<br />
expertise, ideas, and to<br />
innovate. We create a<br />
safe environment for<br />
those ideas to be heard,<br />
an environment where<br />
it’s safe to make<br />
mistakes and to learn<br />
from them.<br />
We’re visionary. We<br />
see the big picture and<br />
create connection for<br />
the team member and<br />
how their role<br />
contributes to it. We<br />
see the strengths of<br />
others and give them<br />
the space and<br />
opportunity to unleash<br />
them. We build<br />
resilient teams and<br />
empower them to<br />
grow.<br />
We’re accountable. It’s<br />
our responsibility to<br />
create safe, trusting<br />
environments for our<br />
team members to<br />
thrive. We actively<br />
look for ways to build<br />
unity, trust, and<br />
connection. We’re<br />
transparent and we<br />
listen to what our<br />
teams need and find<br />
ways to deliver it.<br />
We’re committed to an<br />
equitable, inclusive<br />
Northwell. Diverse,<br />
inclusive teams are<br />
better and stronger and<br />
we create opportunities<br />
to break down bias and<br />
amplify the voices that<br />
aren’t always heard,<br />
creating equitable<br />
growth for our team<br />
members. We work to<br />
create a flexible<br />
environment to meet<br />
the unique needs of our<br />
team members,<br />
allowing them to be<br />
their best at work.
Our Behavioral Commitments<br />
Performance Review Rating Scales<br />
Old Scale Evolved Scale Evolved Rating Matrix<br />
Exceptional Demonstration<br />
Raising the bar<br />
Consistent demonstration<br />
Fully achieving<br />
Opportunity to develop<br />
Developing toward<br />
Significant improvement required<br />
Not currently achieving<br />
52
Team Member Culture and Experience Strategy<br />
We support the<br />
mission of<br />
Northwell Health<br />
To deliver a world-renowned team member experience, driving<br />
a culture of innovation, inclusivity and well-being to empower<br />
our employees to redefine the future of health care<br />
are our biggest<br />
differentiator<br />
We lead with curiosity and<br />
we are always listening to<br />
each other. Together, we<br />
leverage our collective voice<br />
to co-create the best work<br />
experience.<br />
We are partners in influencing change<br />
and decision making. All team<br />
members feel psychologically safe<br />
and are empowered to contribute<br />
what is needed to achieve our<br />
mission.<br />
Together we focus on the total<br />
well-being of our team members,<br />
we create a humane and inclusive<br />
environment, where we are all<br />
better for working here.<br />
Team members are lifelong Northwell<br />
Health champions, both internally and<br />
externally. We are proud to work at<br />
Northwell. We recommend Northwell as<br />
the best place to work and receive care.
Developing Yourself: Your Supporting Cast<br />
Sponsor<br />
Don’t overlook the importance of a<br />
supporting cast to your career.<br />
Everyone can use some help,<br />
sometimes.<br />
Mentor<br />
Coach
Developing Yourself: Lifelong Learning<br />
Northwell is here to support you in your leadership journey – be sure to familiarize yourself with<br />
all the resources and programs available to you through the Center for Learning and Innovation<br />
(CLI).<br />
Programs and courses are<br />
offered for professional<br />
and personal growth<br />
<strong>Leadership</strong> enrichment courses<br />
such as Emotional Intelligence<br />
and Coaching and Feedback are<br />
available all year long<br />
<strong>Leadership</strong> Development Programs:<br />
• <strong>Leadership</strong> Essentials - development for<br />
front line leaders (leaders of individual<br />
contributors)<br />
• LeadNEXT - designed to develop leaders of<br />
leaders<br />
• High Potential Development Program -<br />
developing identified executive leaders of<br />
the future<br />
• Physician <strong>Leadership</strong> Development<br />
Program - developing physician leaders for<br />
future executive roles
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