Credit Management December 2022

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Cr£ditWho?CICM Directory of ServicesCOLLECTIONSCOLLECTIONS LEGALCREDIT DATA AND ANALYTICSControlaccount PlcAddress: Compass House, Waterside, Hanbury Road,Bromsgrove, Worcestershire B60 4FDT: 01527 386 610E: sales@controlaccount.comW: www.controlaccount.comControlaccount plc has been providing efficient, effective andethical pre-legal debt recovery for over forty years. We help ourclients to improve internal processes and increase cashflow, whilstprotecting customer relationships and established reputations.We have long-standing partnerships with leading, global brandnames, SMEs and not for profits. We recover over 30,000 overdueinvoices each month, domestically and internationally, on a nocollect, no fee arrangement. Other services include credit controland dunning services, international and domestic trace and legalrecoveries. All our clients have full transparency on any accountsplaced with us through our market leading cloud-basedmanagement portal, ClientWeb.BlaserMills LawHigh Wycombe | Amersham | Marlow | SilverstoneRickmansworth | LondonJackie Ray : 07802 332104 | 01494 478660jar@blasermills.co.ukNina Toor : 01494 478661 nit@blasermills.co.ukEdward Bible : 07766 013352 ceb@blasermills.co.ukwww.blasermills.co.ukCommercial Recoveries & InsolvencyBlaser Mills Law’s commercial recoveries team is internationallyrecognised, regularly advising large corporations, multinationalsand SMEs on pre-legal collections, debt recovery, commerciallitigation, dispute resolution and insolvency. Our legal servicesare both cost-effective and highly efficient; Our lawyers are alsoCICM qualified and ranked in the industry leading law firm rankingspublications, Legal 500 and Chambers UK.CoCredoMissenden Abbey, Great Missenden, Bucks, HP16 0BDT: 01494 790600E: customerservice@cocredo.comW: www.cocredo.co.ukFor over 20 years, CoCredo, as one of the UK's leading CreditReport companies, has helped protect thousands of customersfrom bad debt. Our data is compiled and constantly updated from avariety of prominent UK and international suppliers, encompassing230 countries, so that our clients can access the latest availableinformation in an easy-to-read report. We offer tailored productsand service solutions, from market-leading Dual Reports andintegrated XML solutions, monitoring and delivering flexible 'dataon the go' package options that reduce costs and boost cash flow.Our clients feel valued that we are a part of their customer journeyand we have consistently been finalists and winners of numerousSmall Business and Credit Awards since 2014.We provide award-winning customer service which is reflected inour client retention rate of 99%.Global Credit RecoveriesGCR 20-22 Wenlock Road,London N1 7GUCharles Mayhew FCICM or Joshua Mayhew ACICMT: +44 (0) 203 368 8630E: INFO@GLOBALCREDITRECOVERIES.COMW: WWW.GLOBALCREDITRECOVERIES.COMShortlisted as DCA of the Year, by the CICM, for the British CreditAwards, Global Credit Recoveries Ltd are specialists in Arbitrationand Debt Collection globally.We specialise in the UK, Europe, The Middle East and the U.S.A,working as an extension of many CICM members companies forover 28 years.Speak with us today in our London or Dubai offices, to see howwe can assist you.We have the ability, and network, to have someone visiting yourdebtors offices, throughout EMEA, within 72 hours.Recovering funds globally, on a No-Recovery, No-Fee basis.GuildwaysT: +44 3333 409000E: info@guildways.comW: www.guildways.comGuildways is a UK & International debt collection specialist with over25 years experience. Guildways prides itself on operating to thehighest ethical standards and professional service levels. We areexperienced in collecting B2B and B2C debts. Our service includes:• A complete No collection, No Fee commission based service• 10% plus VAT commission for UK debts• Commission from 22% plus VAT for International debts• 24/7 online access to your cases through our CaseManager portal• Direct online account-to-account payments, to speed upcollections and minimise costsIf you are unable to locate your customer, we also offer a no trace, nofee, trace and collect service.For more information, visit: www.guildways.comCr£ditWho?CICM Directory of ServicesLovetts SolicitorsLovetts, Bramley House, The Guildway,Old Portsmouth Road,Guildford, Surrey, GU3 1LRT: 01483 347001E: info@lovetts.co.ukW: www.lovetts.co.ukWith more than 25yrs experience in UK & international businessdebt collection and recovery, Lovetts Solicitors collects £40m+every year on behalf of our clients. Services include:• Letters Before Action (LBA) from £1.50 + VAT (successful in 86%of cases)• Advice and dispute resolution• Legal proceedings and enforcement• 24/7 access to your cases via our in-house software solution,CaseManagerDon’t just take our word for it, here’s some recent customerfeedback: “All our service expectations have been exceeded.The online system is particularly useful and extremely easy touse. Lovetts has a recognisable brand that generates successfulresults.”CONSULTANCYChris Sanders ConsultingT: +44(0)7747 761641E: enquiries@chrissandersconsulting.comW: www.chrissandersconsulting.comChris Sanders Consulting – we are a different sort of consultingfirm, made up of a network of independent experiencedoperational credit & collections management and invoicingprofessionals, with specialisms in cross industry best practiceadvisory, assessment, interim management, leadership,workshops and training to help your team and organisationreach their full potential in credit and collections management.We are proud to be Corporate Partners of the Chartered Instituteof Credit Management. For more information please contact:enquiries@chrissandersconsulting.comidenteco – Business Support ToolkitCompass House, Waterside, Hanbury Road, Bromsgrove,Worcestershire B60 4FDTelephone: 01527 386 607Email: info@identeco.co.ukWeb: www.identeco.co.ukidenteco Business Support Toolkit provides company detailsand financial reporting for over 4m UK companies andbusiness. Subscribers can view company financial health andpayment behaviour, credit ratings, shareholder and directorstructures, detrimental data. In addition, subscribers can alsodownload unlimited B2B marketing and acquisition reports.Annual subscription is only £79.95. Other services availableto subscribers include AML and KYC reports, pre-litigationscreening, trace services and data appending, as well as manyothers.CREDIT MANAGEMENT SOFTWAREHighRadiusT: +44 (0) 203 997 9400E: infoemea@highradius.comW: www.highradius.comHighRadius provides a cloud-based Integrated ReceivablePlatform, powered by machine learning and AI. Our Technologyempowers enterprise organisations to reduce cycle time in theorder-to-cash process and increase working capital availability byautomating receivables and payments processes across credit,electronic billing and payment processing, cash application,deductions, and collections.Brave | Curious | Resilient / www.cicm.com / December 2022 / PAGE 56
FOR ADVERTISING INFORMATION OPTIONSAND PRICING CONTACTpaul@centuryone.uk 01727 739 196CREDIT MANAGEMENT SOFTWARECREDIT MANAGEMENT SOFTWAREENFORCEMENTTinubu Square UKHolland House, 4 Bury Street,London EC3A 5AWT: +44 (0)207 469 2577 /E: uksales@tinubu.comW: www.tinubu.comFounded in 2000, Tinubu Square is a software vendor, enablerof the Credit Insurance, Surety and Trade Finance digitaltransformation.Tinubu Square enables organizations across the world tosignificantly reduce their exposure to risk and their financial,operational and technical costs with best-in-class technologysolutions and services. Tinubu Square provides SaaS solutionsand services to different businesses including credit insurers,receivables financing organizations and multinational corporations.Tinubu Square has built an ecosystem of customers in over 20countries worldwide and has a global presence with offices inParis, London, New York, Montreal and Singapore.Credica LtdBuilding 168, Maxell Avenue, Harwell Oxford, Oxon. OX11 0QTT: 01235 856400E: info@credica.co.uk W: www.credica.co.ukOur highly configurable and extremely cost effective Collectionsand Query Management System has been designed with 3 goalsin mind:•To improve your cashflow • To reduce your cost to collect• To provide meaningful analysis of your businessEvolving over 15 years and driven by the input of 1000s ofCredit Professionals across the UK and Europe, our system issuccessfully providing significant and measurable benefits for ourdiverse portfolio of clients.We would love to hear from you if you feel you would benefit fromour ‘no nonsense’ and human approach to computer software.Data Interconnect Ltd45-50 Shrivenham Hundred Business Park,Majors Road, Watchfield. Swindon, SN6 8TZT: +44 (0)1367 245777E: sales@datainterconnect.co.ukW: www.datainterconnect.comWe are dedicated to helping finance teams take the cost,complexity and compliance issues out of Accounts Receivableprocesses. Corrivo is our reliable, easy-to-use SaaS platformfor the continuous improvement of AR metrics and KPIs in auser-friendly interface. Credit Controllers can manage moreaccounts with better results and customers can self-serve onmobile-responsive portals where they can query, pay, downloadand view invoices and related documentation e.g. Proofs ofDelivery Corrivo is the only AR platform with integrated invoicefinance options for both buyer and supplier that flexes creditterms without degrading DSO. Call for a demo.FORADVERTISINGINFORMATIONOPTIONS ANDPRICING CONTACTpaul@centuryone.uk01727 739 196Cr£ditWho?CICM Directory of ServicesESKERSam Townsend Head of MarketingNorthern Europe Esker Ltd.T: +44 (0)1332 548176 M: +44 (0)791 2772 302W: www.esker.co.uk LinkedIn: Esker – Northern EuropeTwitter: @EskerNEurope blog.esker.co.ukEsker’s Accounts Receivable (AR) solution removes the all-toocommonobstacles preventing today’s businesses from collectingreceivables in a timely manner. From credit management to cashallocation, Esker automates each step of the order-to-cash cycle.Esker’s automated AR system helps companies modernisewithout replacing their core billing and collections processes. Bysimply automating what should be automated, customers get thepost-sale experience they deserve and your team gets the toolsthey need.SERRALASerrala UK Ltd, 125 Wharfdale RoadWinnersh Triangle, WokinghamBerkshire RG41 5RBE: r.hammons@serrala.com W: www.serrala.comT +44 118 207 0450 M +44 7788 564722Serrala optimizes the Universe of Payments for organisationsseeking efficient cash visibility and secure financial processes.As an SAP Partner, Serrala supports over 3,500 companiesworldwide. With more than 30 years of experience andthousands of successful customer projects, including solutionsfor the entire order-to-cash process, Serrala provides creditmanagers and receivables professionals with the solutions theyneed to successfully protect their business against credit riskexposure and bad debt loss.VISMA | ONGUARDT: 020 3966 8324E: edan.milner@onguard.comW: www.onguard.comVISMA | Onguard is a specialist in credit management softwareand market leader in innovative solutions for order-to-cash. Ourintegrated platform ensures an optimal connection of all processesin the order-to-cash chain. This enhanced visibility with the securesharing of critical data ensures optimal connection between allprocesses in the order-to-cash chain, resulting in stronger, longerlastingcustomer relationships through improved and personalisedcommunication. The VISMA | Onguard platform is used forsuccessful credit management in more than 70 countries.ENFORCEMENTCourt Enforcement ServicesAdele Whitehurst – Client Relationship ManagerM: +44 (0)7525 119 711 T: +44 (0)1992 367 092E : a.whitehurst@courtenforcementservices.co.ukW: www.courtenforcementservices.co.ukCourt Enforcement Services is the market leading and fastestgrowing High Court Enforcement company. Since forming in 2014,we have managed over 100,000 High Court Writs and recoveredmore than £187 million for our clients, all debt fairly collected.We help lawyers and creditors across all sectors to recover unpaidCCJ’s sooner rather than later. We achieve 39% early engagementresulting in market-leading recovery rates. Our multi-awardwinningtechnology provides real-time reporting 24/7. We work inclose partnership to expertly resolve matters with a fast, fair andpersonable approach. We work hard to achieve the best resultsand protect your reputation.High Court Enforcement Group LimitedClient Services, Helix, 1st FloorEdmund Street, LiverpoolL3 9NYT: 08450 999 666E: clientservices@hcegroup.co.ukW: hcegroup.co.ukPutting creditors firstWe are the largest independent High Court enforcement company,with more authorised officers than anyone else. We are privatelyowned, which allows us to manage our business in a way thatputs our clients first. Clients trust us to deliver and service isparamount. We cover all aspects of enforcement – writs of control,possessions, process serving and landlord issues – and arecommitted to meeting and exceeding clients’ expectations.FINANCIAL PRGravity GlobalFloor 6/7, Gravity Global, 69 Wilson St, London, EC2A 2BBT: +44(0)207 330 8888. E: sfeast@gravityglobal.comW: www.gravityglobal.comGravity is an award winning full service PR and advertisingbusiness that is regularly benchmarked as being one of thebest in its field. It has a particular expertise in the credit sector,building long-term relationships with some of the industry’s bestknownbrands working on often challenging briefs. As the partneragency for the Credit Services Association (CSA) for the past 22years, and the Chartered Institute of Credit Management since2006, it understands the key issues affecting the credit industryand what works and what doesn’t in supporting its clients in themedia and beyond.FORUMSFORUMS INTERNATIONALT: +44 (0)1246 555055E: info@forumsinternational.co.ukW: www.forumsinternational.co.ukForums International Ltd have been running Credit and IndustryForums since 1991. We cover a range of industry sectors andInternational trading, attendance is for Credit Professionals of alllevels. Our forums are not just meetings but communities whichaim to prepare our members for the challenges ahead. Attendingfor the first time is free for you to gauge the benefits and meet themembers and we only have pre-approved Partners, so you willnever intentionally be sold to.Brave | Curious | Resilient / www.cicm.com / December 2022 / PAGE 57
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CREDIT MANAGEMENTCMDECEMBER 2022 £
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10CALL OF DUTYJeanette BurgessDECEM
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Page 7 and 8: NEWS ROUNDUP❝“It’s clear that
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Page 15 and 16: CONSUMER CREDIT❝AUTHOR - Sean Fea
Page 17 and 18: Serrala CPBrave | Curious | Resilie
Page 19 and 20: INSOLVENCYAUTHOR - Jo Kettner❝So,
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Page 25 and 26: PAYMENTSAUTHOR - Tim Annis❝The pa
Page 27 and 28: OPINIONAUTHOR - Andrew Birkwood❝E
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Page 31 and 32: INTERVIEWAUTHOR - Sean Feast FCICM
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Page 35 and 36: Exporters hit hard by falling trade
Page 37 and 38: COUNTRY FOCUSAUTHOR - Adam Bernstei
Page 39 and 40: COUNTRY FOCUSAUTHOR - Adam Bernstei
Page 41 and 42: SHEFFIELD & DISTRICT BRANCHSTUDENT
Page 43 and 44: OPINIONAUTHOR - Michael Hewson❝Be
Page 45 and 46: On-Demand | Online | Face-to-FaceME
Page 47 and 48: Each of our Corporate Partners is c
Page 49 and 50: Know when you’re going to get pai
Page 51 and 52: Fill your vacancy or find your next
Page 53 and 54: BILLING ASSISTANT/LEGAL BILLERLondo
Page 55: STUART LITTLERNEW HEAD OF ACCOUNTS
Page 59 and 60: HR MATTERSChanging TackPost-Brexit
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Credit Management December 2022

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