Sustainability Report 2021

Sustainability 

Report 

FERCAM SPA 

2021

INDEX 

CEO LETTER 

NTRODUCTION 

ABOUT FERCAM 

OUR HISTORY 

SUSTAINABILITY NUMBERS 2021 – FERCAM SPA 

ORGANIZATIONAL STRUCTURE 

OUR SERVICES AND NETWORK 

SUSTAINABLE DEVELOPMENT GOALS 

OUR STAKEHOLDERS 

MATERIALITY ANALYSIS 

ENVIRONMENTAL SUSTAINABILITY AND INNOVATION 

OUR APPROACH: CLEAN, SMARTER LOGISTICS 

SUSTAINABILITY AND INNOVATION IN TRANSPORTS 

FACILITIES 

PERFORMANCE MONITORING 

ENVIRONMENTAL INDICATORS 

SUSTAINABILITY CULTURE & PARTNERSHIP 

PEOPLE AND TERRITORY 

OUR EMPLOYEES 

HUMAN CAPITAL MANAGEMENT 

TRAINING AND DEVELOPMENT OF OUR EMPLOYEES 

WELLBEING AND EMPLOYEE INITIATIVES 

SCHOOLS AND UNIVERSITIES 

HEALTH AND SAFATY IN FERCAM 

PRIVACY MANAGEMENT 

SUPPLY-CHAIN MANAGEMENT 

RELATIONS WITH TERRITORY 

INTERNAL AND EXTERNAL COMMUNICATION 

4 

6 

8 

10 

12 

14 

17 

22 

24 

26 

30 

32 

35 

42 

47 

49 

55 

58 

60 

64 

66 

71 

72 

74 

81 

82 

86 

90 

2 SUSTAINABILITY REPORT 2 0 2 1 FERCAM SPA

PRINCIPLES AND VALUES 

FERCAM: 2025 STRATEGY 

VISION, MISSION AND VALUES 

GOVERNANCE 

COMPLIANCE & BUSINESS CONTINUITY MANAGEMENT 

ECONOMIC VALUE GENERATED 

QUALITY AND EFFICIENCY OF THE PROCESSES 

TECHNOLOGY AND INNOVATION 

PARTECIPATION IN ASSOCIATIONS 

METHODOLOGICAL NOTE & GRI CONTEX INDEX 

DECLARATION OF ASSURANCE (external entity declaration) 

INFORMATION AND CONTACTS 

92 

94 

95 

99 

101 

104 

107 

112 

114 

117 

120 

123 

FERCAM SPA 

SUSTAINABILITY REPORT 2 0 2 1 

3

LETTER FROM CEO 


FERCAM2025 strategy, along with the development plan of business areas, has set cross-cutting 

projects on environmental and social sustainability at the centre of its agenda, outlining medium- and 

long-term implementation guidelines. 

In a market context characterised by complexity and uncertainty, in 2021 FERCAM continued with its 

investment programmes. Focus was both on strengthening its national and international network and 

on the sustainability of its plants, through LED relamping projects and the installation of photovoltaic 

systems, contributing to achieve also a positive economic performance. 

Beside in facilities, in 2021 FERCAM invested in partnerships and research to test and develop 

alternative propulsion sources and to design and build zero-emission Battery Electric Vehicles (BEVs) 

and Fuel Cell Hybrid Electric Vehicles (FCHEVs). 

In addition, the “Emission Free Delivery” came alive, i.e. a pilot project launched at Rome branch for 

a fleet aimed to an increasingly sustainable urban distribution, whose implementation has involved 

and will also involve our supply chain. 

In the social sphere, FERCAM ECHO LABS was founded: a non-profit social enterprise that aims to 

combine the Corporate Social Responsibility programmes of associations and companies, towards 

2030 Agenda for Sustainable Development. 

2021 was plenty of challenges, which our employees managed brilliantly through professionalism, 

training and team spirit. 

This is the confirmation that our industry stands out thanks to the skills of those who work in it, 

because in logistics, along with technology, the human factor remains fundamental as it is an activity 

performed by people for other people. 

Consistent with our corporate strategy, we want to continue to focus on projects and actions concerning 

the development of people, innovation for our customers and for environment. 

I am therefore pleased to present 2021 Sustainability Report, renewed in its structure in line with the 

ESG (Environmental - Social - Governance) vision. Within this document we report on the performance 

of the operating parent company Fercam S.p.A. and future objectives, with the intention from next 

year to progressively include performance at group level. 

CEO 

Hannes Baumgartner 

FERCAM SPA 


5

INTRODUCTION 


‘ 

It will be my commitment to lead our family 

business into the future, honouring the 

values lived by my grandfather and father. In 

particular, respect and responsibility for all 

our employees and their families as well as for 

sustainable growth in a particularly sensitive 

sector such as transport and logistics. 


FERCAM SPA 


7

INTRODUCTION 

ABOUT FERCAM 

SUSTAINABLE, EFFICIENT AND HIGH-QUALITY 

SERVICES 

Established in 1949 in Bolzano, FERCAM is today one 

of the main European logistics operators: an evolution 

started from road and rail full-track-load transport, up 

through road national and international transport, up 

to air and ocean shipping, consolidating thanks to the 

opening of several and huge logistics centres, which today 

represent the flagship of our offer. 

Through 5 specialized Divisions, the best B2B distribution 

network in Italy, a widespread European network and 

operational headquarters in 19 countries around the 

world, We at FERCAM offer a combination of skills and 

reliable and sustainable solutions. We propose ourselves 

as a single multi-specialised interlocutor for full-track-load 

and special transports, distribution services, contract 

logistics, air and ocean transports, industrial relocations, 

logistics for art and fairs. 

FERCAM’s goal is to develop high-quality sustainable 

services that meet the demands of all stakeholders while 

complying with current environmental and occupational 

safety regulations. 

In 2021, FERCAM strengthened its commitment to 

all-round sustainability by establishing FERCAM Echo 

Labs, a non-profit social enterprise. 

With this initiative, FERCAM wants to go beyond business 

in order to establish a network of non-profit partnerships 

with the involvement of local territories, aware that 

only the development of collaborative networks can 

lead to necessary technological and social advances to 

significantly contribute to the achievement of the SDGs 

of UN 2030 Agenda. 


FERCAM SPA 


9

INTRODUCTION 

OUR HISTORY 

1949 

Foundation of the society 

and railway carriage 

FERCAM 

1955 

On the road 

transport starts 

1963 

The Baumgartner 

family takes over 

1965 

Conquering Europe: 

expansion of the 

vehicle fleet for 

international transport 

1976 

Start of combined 

transport 

road / railway 

1977 

Development of 

own branch 

network in Italy 

(Mu 

1 

F 

2009 

Inauguration of 

new Ottabiano 

logistics centre 

2008 

Opening of the new Padua 

logistics centre 

2007 

Start of service to Maghreb 

countries with establishment 

of company in Morocco 

2005 

Air & Ocean service 

implementation 

2012 

Company opening 

FERCAM Tunisia 

S.a.r.l. 

in Tunis 

2013 

2015 

Opening of the FERCAM 

company Lojistik ve Nakliyat 

Limited S irketi in Istanbul 

2016 

“Landbridge” - land 

intermodal service 

Europe -China 

Doubling 

of the plant 

Logistics of Bologna 

2017 

Integration of 

company branch 

Artoni 

2018 

FERCAM establishes Joint 

Venture with partners 

Israeli Isline 

A 

Inauguration of 

the HUB Logistics 

Centre central Bologna 

Integration of the 

Gondrand business unit 

removals, art and fairs 


1981 1982 

1986 

1993 

1994 

First branch 

abroad 

(Munich, Germany) 

Branch network 

expands abroad 

(Spain, Holland) 

Acquisition of 

Gondrand 

S.N.T. 

Integration of 

Gondrand's collective 

services into FERCAM 

Online connection of 

the Italian Network 

and introduction of 

the barcode + 

Tracking & Tracing 

2004 

Inauguration of the 

new logistics center 

in Milan (Rho) 

2003 

Partnerships with 

Dachser 

2001 

Introduction of the 

Company Train 

1999 

Opening of 

new headquarters 

in Bolzano 

2000 

Integration 

logistics service 

of warehouse 

t 

2019 

Corporate participation 

to BIOGAS WIPPTAL 

Acquisition 

of 

Maimex 

Rebranding of services 

Fine Art and Fairs & Events 

2021 

Start of 

Emission-Free Project 

Foundation of 

FERCAM Echo Labs 

FERCAM SPA 


11

INTRODUCTION 

SUSTAINABILITY NUMBERS 2021 

60 

BRANCHES IN 

ITALY 

13.199 

TRAINING 

HOURS: 

€ 695.800.000 

FERCAM SPA 

REVENUE 

69% 

EMPLOYEES 

UNDER 

50 YEARS OLD 

1453 

EMPLOYEES 

>23 MIO 

KM MULTIMODALE 

59% MAN 

41% WOMEN 

33% 

EMPLOYEES WITH 

MORE THAN 

10 YEARS IN 

FERCAM: 

ACCIDENT FREQUENCY 

INDEX (*): 

7.14 


70% 

FERCAM PLANTS 

WITH LED 

LIGHTING SYSTEM 

15% 

LNG VEHICLES 

€ 4.758.000 

INVESTMENTS IN 

INDUSTRIAL AND 

COMMERCIAL 

EQUIPMENT 

2.001.788 

WEBSITE VIEWS 

CLIENTS’ 

REVENUE: 

75% ITALY 

25% ABROAD 

1,35 MW 

PHOTOVOLTAIC 

ENERGY 

INSTALLED 

857TON 

PHOTOVOLTAIC 

ENERGY 

CO2 EMISSIONS 

AVOIDED: 

1.617 MWh 

PHOTOVOLTAIC 

ENERGY 

PRODUCED BY 

FERCAM PLANTS: 

FERCAM SPA 


13

INTRODUCTION 

ORGANIZATIONAL STRUCTURE 

FERCAM S.P.A. AND FERCAM GROUP 

Fercam S.p.A. is part of the FERCAM Group, a leader in freight transportation as well as logistics for enterprises 

and is controlled by the company “Fercam Holding Srl “ - Holding company of the group. 

The following participogram shows: 

- the companies of the Fercam Group of which Fercam S.p.A. is the parent company; 

- the associated companies; 

the new subsidiary / associated companies are highlighted in red. 


S.p.a. 

FERCAM LOGISTIK 

GMBH 

100% 

100% 

REAL S.R.L. 

TRANSPORTES S.A. U 

100% 

100% 

SERVICE GMBH 

100% 

TRANS FERCAM 

MAGHREB SARL 

86,67% 

TUNISIE SARL 

49,9% 

100% 

LOGISTICS LTD 

52,41% 

100% 

NEDERLAND B.V. 

100% 

FRANCE SARL 

100% 

BELGIE BVBA 

100% 

ROMANIA S.R.L. 

TRANSPORTE 

DEUTSCHLAND GMBH 

100% 

100% 

SLOVAKIA SRO 

UKRAINE TOV 

100% 

100% 

BULGARIA S.R.L. 

VINELLI & SCOTTO 

S.R.L. 

100% 

100% 

AUSTRIA GMBH 

LIC SPEDITION 

&CONTAINER 

LOGISTIK GMBH 

51% 

100% 

POLSKA SP. Z.O.O 

50% 

100% 

LOJISTIK VE NAKLIYAT 

LIMITED SIRKETI 

BY ISLINE & FERCAM 

26% 

100% 

FACTOR S.P.A 

JFO MAIMEX CO. LTD 

BIOLNG BRENNER LNG 

33,33% 

100% 

D.O.O. BEOGRAD 

FERCAM ECHO LABS 

S.R.L. IMPRESA 

SOCIALE 

50% 

100% 

SHPK 

SYSTEM PLUS LOGISTIC 

SERVICE GMBH & CO. KG 

100% 

MAIMEX INTERNATIONAL LTD 

CEMAT S.P.A. 

HUPAC S.P.A. 

CONTROLLO 

MINOTARIO 

-20% 

100% 

SWEDEN AB 

FINANCE S.R.L. 

100% 

FUTURE LABS S.R.L 

FERCAM VENTURES 

S.R.L. 

FERCAM SPA 


15

INTRODUCTION 

ORGANISATION CHART 

ORGANIZATION CHART 

The organisation is structured as described 

and represented in the chart below: 

• Headquarter, which has cross-departmental 

functions and to which the following offices 

belong: HR, Administration, Finance, 

Budget, IT, Quality and Environment, Legal 

and Insurance, Purchasing, Occupational 

Health and Safety, Properties Management, 

Customs Consultancy and Controlling. 

• Strategic areas and Divisions that operates 

in the different areas of competence as 

described in the next paragraph 

PRESIDENT 

CEO 

BOARD 

OF 

DIRECTORS 

Human Resources 

Information Technology 

Finance 

Administration 

Controlling 

Purchasing 

Legal & Insurance & Compliance 

Budget and Tax 

Marketing and Tender 

Property Management 

Quality, Environment & CSR 

Prevention and Protection Service 



FERCAM Group operates in the different sectors of transport and logistics with specialised divisions: 

Fercam Transport Strategic Area, structured in in: 

• Transport Italy Division: provides FTL and LTL road transport on Italian territory and fair transports. 

• Freight Management International Division: provides FTL and LTL, road and intermodal transport throughout 

Europe; 

Air & Ocean Division:: supports clients in goods export and import from and to every port or airport; 

Logistics Division: specialised in managing the entire clients’ supply chain; 

Distribution Strategic Area: specialised in groupage management in national and international shipments; 

Special Services Division : provides services of national and international moving and artworks transport. 

Fercam S.p.A. provides all the services mentioned above. 

With respect to Fercam S.p.A., the market sharing is the following: 

2020 2021 

ITALIAN CLIENTS 

75% 

75% 

FOREIGN CLIENTS 25% 

25% 

FERCAM SPA 


17

INTRODUCTION 


The main reference sectors are: 

INDUSTRIAL 

FAST MOVING CONSUMER GOODS (FMCG) 

AUTOMOTIVE 

CHEMICAL / PLASTIC 

HOME SYSTEM 

FOOD & BEVERAGE 

PAPER INDUSTRY 


Our network: 

FERCAM SPA 


19

INTRODUCTION 


FERCAM’S GROUP NUMBERS 

Below are the highlights of Fercam Group: 

EMPLOYEES 

Direct: 2.191 

‘ 

VEHICLE FLEET 

Loading units: 3.350 

NETWORK 

More than 400 distribution 

centers and European hubs 

Of which 96 own branches 

SURFACES 

External: 

670.000 m² 

Floor area: 

515.000 m² 

FERCAM S.p.A. is present on Italian territory with more 

than 55 own branches and makes use of a network of 

more than 60 distribution centres and European hubs, 

result of the partnership with ENTARGO network, as well 

as a wide range of intercontinental partners. 

Services provided at Fercam Group level: 


TRANSPORT 

422.701 transports 442.638 transports 

NATIONAL AND INTERNATIONAL DISTRIBUTION 

5.740.939 shipments 

6.315.107 shipments 

AIR & OCEAN 

LOGISTICS 

17.170 TEUs for Ocean 

5.011.778 Kg for Air 

1.197.240 orders 

20.912 TEUs for Ocean 

5.279.091 Kg for Air 

5.279.091 kg per aereo 

1.101.105 orders 


FERCAM SPA 


21

INTRODUCTION 

SUSTAINABLE DEVELOPMENT GOALS - SDGS 

2030 AGENDA and OUR TARGETS 

At the end of 2015, ONU launched the new 2030 Agenda, an action plan to realise 17 Sustainable Development 

Goals or SDGs, signed by 193 countries including Italy. 

Such goals are articulated in 169 specific targets, taking account of the three dimensions of sustainable 

development: economic, environmental and social. Each organisation is called upon to play its part to contribute 

to achieve the goals on local and global scale. 


In support of FERCAM’s constant commitment in following the path to a sustainable development, and aware 

that we too can help the achievement of such strategic goals, we have identified the following goals, in line with 

the priorities defined by Fercam and with the material issued identified. 

GOAL STRATEGIC PRIORITIES AND ACTIVITIES 2022 REFERENCE 

MATERIAL TOPIC 

Promote engagement activities on the health, safety and welfare, including through 

participation in World Safety Day. 

Continue with supply chain awareness activities, including through strengthening the 

near miss detection system. 

Occupational health 

and safety. 

Reach a total installed capacity of 4 MW of photovoltaic systems. 

Complete relamping work on all sites owned by the group. 

Install electric vehicle refuelling systems at 8 sites. 

Energy Resources 

Management. 

GHG emissions. 

Develop new development and training paths in line with Strategy 2025. 

Promote initiatives for employee well-being. 

Employee welfare. 

Employee training and 

development. 

We will develop collaborations and partnerships with a view to contributing to improving 

the future freight mobility system, focusing in particular on: 

- Bio - LNG 

- Electrification of distribution fleet vehicles up to 16 tonnes 

- Testing of hydrogen and other alternative fuels. 

Mobility and Innovation. 

Process quality and 

efficiency. 

FERCAM maintains a constant focus on the territory in which it operates. 

Our commitment will be expressed through a project to monitor emissions related to 

outsourced services and through the direct involvement of our stakeholders in future 

reporting. 

Territory relations. 

Stakeholder engagement. 

Develop initiatives of circular economy and the reduction of resource consumption. 

Make purchases according to sustainability criteria and implement awareness-raising 

actions towards our service providers. 

Supply chain. 

Waste management. 

The commitment is on two fronts in particular: 

- technological innovation in mobility and the promotion of intermodal transport 

- reducing consumption of energy resources related to buildings 

We will complete the project on the mapping of indirect Scope 3 emissions (related to 

transport entrusted to third-party carriers). 

Mobility and Innovation. 

GHG emissions. 

FERCAM SPA 


23

INTRODUCTION 

OUR STAKEHOLDERS 

We identify below FERCAM’s stakeholders, highlighting the methods of involvement for each one. 

• Code of Ethics 

• Periodic satisfaction surveys 

• Partnership development 

• Website, Social Networks and newsletter 

CLIENTS 


• Institutional documentation 

LEGISLATOR, 

PUBLIC 

ADMINISTRATION 

AND CONTROL 

BODIES 


• Qualification process 

• Dialogue through meetings / surveys 

• Partnership 

SUPPLIERS 


EMPLOYEES 


• Internal communication tools (newsletter, 

house organ, corporate intranet, social networks) 

• Internal and external events dedicated to 

employees 

• Work climate analysis 

• Training courses 

SHAREHOLDERS 

• Financial relationships 

• Sustainability Report 

COMMUNITY 

AND TERRITORY 

• Partnership 

• Interaction with bodies representing 

institutions 

• Press releases 

FERCAM SPA 


25

INTRODUCTION 


In terms of sustainability report, topics that are significant on economic, environmental and social performances 

of the company and that are able to substantially affect stakeholders’ decisions and business strategy are 

considered material, i.e. relevant. 

The identification of such material topics was carried out through a careful analysis of economic, social and 

environmental impacts of company’s activity, evaluating their relevance compared to company priorities and 

the main expectations of stakeholders. 

FERCAM priorities were identified evaluating critical issues and long-term opportunities for every topic through 

internal meetings, company’s documents analysis (Strategy, Code of Ethics, 231 Model, policy, etc.), and analysis 

of work-environment survey results. 

External stakeholders’ point of view was instead determined through sectoral-context analysis, benchmark 

analysis, mapping analysis of relevant aspects highlighted in international publications, feedbacks and 

customer-satisfaction analysis and results of surveys /workshops that involved the main categories of suppliers. 

The first materiality matrix was arranged in 2019, and in order to update it with reference to the report year 

2021, direct employees and a relevant sample of customers and suppliers were involved through an online survey. 

The following materiality matrix graphically summarises the most relevant topics according to the dual-significance 

criterion for company and stakeholders and shows those that had at least an average rating for both parties. 


SIGNIFICANCE FOR STAKEHOLDERS 

HIGH 

Occupational health and safety 

Energy resource management 

Relationship with territory 

Stakeholder engagement 

Supply chain management 

Economic value creation 

Corporate Governance and Compliance 

GHG emissions 

Mobility and innovation 

Quality and processes efficiency 

Wellbeing of employees 

Employee training and development 

Waste management 

ENVIROMENTAL 

SOCIAL 

LOW 

GOVERNANCE 

LOW 

SIGNIFICANCE FOR FERCAM 

HIGH 

FERCAM SPA 


27

INTRODUCTION 


Given the strong connection between our commitment and the relevant topics represented through the 

materiality matrix, we can be sure that our future choices will be always set with a view to satisfying our 

stakeholders to strengthen the dialogue. 

MATERIAL 

TOPIC 

Description for FERCAM 

Energy resources 

Waste management 

Reduce the environmental impacts of buildings with regard to the use of energy sources. 

Adopt energy from renewable sources where possible. 

Promote virtuous behaviour by employees. 

Reduce the environmental impacts of buildings with regard to waste production. 

Promote virtuous behaviour by employees and suppliers. 

ENVIROMENTAL 

Mobility 

Innovation 

and 

Carrying out research and development activities aimed at increasing the body of knowledge, including 

knowledge of man, culture and society, through creative and systematic work and developing new 

applications of the knowledge acquired. 

Responding to market needs by providing increasingly innovative services. 

Adopt technologies aimed at automating the storage, handling and transport of goods. 

Develop partnerships for the development of the territory and make its own contribution to the 

sustainable development of the sector. 

GHG emissions 

Adopt logistical solutions that reduce atmospheric emissions. 

Promote alternative transport technologies and solutions. 

Promote actions to reduce emissions by maximising resource efficiency in all business processes. 

Stakeholder 

engagement 

Maintain channels of confrontation and communication in order to cooperate for sustainable growth. 

Develop collaborations and partnerships. 

Involve employees in becoming protagonists of sustainable practices and behaviour through their work. 

SOCIAL 

Occupational health 

and safety 

Supply chain 

management 

Wellbeing of 

employees 

Ensure adequate occupational health and safety standards for workers, customers and suppliers. 

Involve critical suppliers in the management of safety aspects. 

Raise staff awareness to spread a high safety culture. 

Ensure compliance with the code of ethics with particular reference to regulatory, ethical, environmental 

and occupational health and safety compliance. 

Develop established partnerships with local suppliers. 

Ensure reliability and sustainability of the supply chain. 

Promote initiatives and services geared to the well-being of employees inside and outside the company. 

Promoting and ensuring equal opportunities for all employees, valuing and protecting diversity. 

Employee training 

and development 

Offer training and involvement activities to foster work and personal growth. 

Relationship with 

the territory 

Promote an active contribution to the growth of the area. Develop partnerships with schools and 

universities in the area. 



STRATEGIC PRIORITIES AND ACTIVITIES 2022 

ECONOMIC 

Corporate Governance 

and Compliance 

Guarantee regulatory compliance. 

Maintain Corporate Governance system consisting of policies, procedures and practices and a control 

system suitable to reduce the risk of behaviours that could affect company reputation or operations. 

GOVERNANCE 

Quality and 

processes efficiency 

Guarantee effectiveness and efficiency of processes designed to promote service quality. 

Correctly understand clients’ needs and offer a service in line with requirements expressed, ensuring 

a proper information during the provision of the service and a suitable management of complaints 

and reports. 

Monitor customer satisfaction and implement actions for a continuous improvement. 

Economic 

creation 

value 

Guarantee economic results in the long run. 

Protect company stability and solidity over the long term. 

The link between material issues and the GRI standard is shown below. The scope of the analysis of is FERCAM SPA. 


STANDARD GRI 

Stakeholder engagement 102-40; 102-41; 102-42; 102-43; 102-44. 

Occupational health and safety 403-1; 403-2; 403-3; 403-4; 403-5; 403-7; 403-8; 403-9; 403-10. 

Supply chain management 102-9; 102-16 

Welfare of workers 401-1; 401-2; 402-1. 

Employees training and development 404-1; 404-2. 

Relationship with the territory 102-13; 102-12; 102-43 

Energy resources 302-1; 302-4; 302-5. 

Waste management 306-1; 306-2; 306-3 

Mobility and innovation 305-1; 305-5. 

GHG emissions 305-1; 305-2; 305-5. 

Corporate Governance and Compliance 205-1; 205-2; 412-1; 418-1 

Quality and efficiency of processes 

203-2; 302-5; 305-2 

Economic value creation 201-1; 203-2 

FERCAM SPA 


29

ENVIRONMENTAL 

SUSTAINABILITY AND INNOVATION 


‘ 

We are very pleased to have believed in new 

technologies from the very beginning, from LNG 

to electricity and hydrogen. It is these innovations 

that will revolutionise the world of transport, 

because most of the problems of sustainability 

in logistics and transport can only be overcome 

through research and innovation. 

The mobility of goods should not be restricted, but 

guaranteed with the least possible impact through 

the use of the best existing technology. 

By taking this path, we move towards the goal of 

zero impact. 

President 

Thomas Baumgartner 

FERCAM SPA 


31

ENVIRONMENTAL 


Aware of the significant role of logistics and transportation for the economy and society, FERCAM operates 

in the market through: 

- the adoption of technological solutions in order to optimise each stage of the process along the supply chain, 

proposing increasingly smart and efficient services 

- the search for freight mobility solutions consistent with the company mission and that allow environmental 

impact reduction, particularly in terms of CO2 emissions intensity. 

Our company policy, signed by the President in April 2020, includes the following commitments related to 

Environment: 

Optimise energy and raw materials consumption and promote a waste management 

oriented to reduction and recycling 

Monitor, evaluate and, where possible, reduce environmental impact of the activities 

carried out, involving suppliers and clients 

Provide adequate training and information to its employees with regard to the activities 

carried out 

Involve the company functions at different levels and define measurable goals 

Inform the stakeholders about our performances 


CONTRIBUTION 

TO 

SUSTAINABILITY 

CULTURE 

CONTRIBUTION TO 

INTERMODALITY 

ENERGY AND 

BUILDING 

EFFICIENCY 

STRATEGY 

MOBILITY 

INNOVATION 

PARTNERSHIPS 

FOR A MORE 

SUSTAINABLE 

LOGISTICS 

FERCAM SPA 


33

ENVIRONMENTAL 


In order to ensure the sustainability of its processes, FERCAM has adopted a managerial and systemic approach 

based on the international standard ISO 14001. This is carried out in particular through the mapping and 

monitoring of the environmental aspects and impacts. 

The monitoring of our environmental indicators represents the input for the annual review (and update where 

possible) of the mapping of our environmental aspects and impacts, in order to re-evaluate their significance. 

This process is implemented, as defined in the specific company procedure, for the assessment and significance 

of environmental aspects. 

This activity is carried out with the support of BI tools, too. 

The analysis of such data over time allows the company on one hand to reduce environmental impacts and the 

probability of harmful events, and on the other to make the use of available resources more efficient. 

Data on our environmental indicators can be found in the “Environmental Indicators” section. 

Energy 

consumption 

Waste 

production 

MAIN 

ENVIRONMENTAL 

IMPACTS 

Waste 

production 

Waste 

production 



FERCAM pays constant attention in the management of its vehicle fleet, focusing and investing to maintain a 

fleet in line with the highest sector standards. 

Since 2018, FERCAM has started to make significant investments by purchasing a first fleet LNG vehicles. 

Vehicles with liquefied-natural-gas supply engines require a larger initial investment, but there are significant 

advantages in terms of sustainability: 

Reduction 

of 

particulate 99% Reduction 

NOx 60% 

Vehicles noisiness reduction 

compared to threshold 

values of Euro 6 vehicles. 

La composizione attuale del parco mezzi è la seguente: 

LNG 

VEHICLES 

15% Euro 6 

vehicles 

78% 

Euro 

5 EEV 

vehicles 

7% 

( liquefied natural gas) (Enhanced Environmentally 

Friendly Vehicle) 

Alongside investments in LNG vehicle purchases FERCAM has initiated several projects that can be grouped 

as follows: 

• BIO - LNG project 

• Emission Free Delivery Project 

• Projects related to electric mobility 

• Projects related to alternative fuels 

These projects are being developed in partnership with suppliers or research organizations, aware that only 

the development of collaborative networks can lead to making the necessary technological and social advances 

to contribute significantly to the achievement of the SDGs of the UN 2030 Agenda. 

FERCAM SPA 


35

ENVIRONMENTAL 


BIO-LNG PROJECT 

In September 2020, FERCAM signed a shareholding agreement in BIOGAS Wipptal, along with other South 

Tyrolean companies. 

Biogas Wipptal is based in Val di Vizze and was established in 2008 by 62 partners with the aim of producing 

fertilizers and biogas for electricity, reusing the manure from dairy cattle farms. 

Thanks to this new agreement and after appropriate adaptation and conversion works, Biogas Wipptal will 

start the production of bio-LNG for transport (liquid natural gas produced from biomass). 

For FERCAM this represents a global investment in the name of sustainability and in compliance with principles 

of circular economy, which prefers low-impact production processes, fair and with high social value. 

The production of the plant began in 2021, and full operation is expected in the second half of 2022. 


EMISSION FREE DELIVERY PROJECT 

Rome is the first city where FERCAM started the pilot project named EMISSION-FREE DELIVERY (zero-emission 

distribution). 

Such project involves the conversion of diesel and LPG fleet with electric and CNG vehicles. Joining the project 

are our transport service providers in Rome branch for last-mile distribution service, for deliveries arriving in 

Rome from the national and international territory. The vehicles are recharged at our Rome branch, which is 

equipped with a photovoltaic system. 

The Project was designed with WTW Well-to-Wheel logic, i.e. taking into account the entire life cycle of the 

vehicle (LCA Life-Cycle-Assessment) and the way in which fuel and electricity are produced, transported and 

distributed. 

The pilot project, launched initially for Rome branch, will be extended starting from 2022 to other branches 

on the Italian territory. 

In addition, in 2022 we aim to equip at least 8 branches with electric charging stations and electric vehicles 

for local distribution. 

From the next Sustainability Report, monitoring indicators related to this project will be made available. 

FERCAM SPA 


37

ENVIRONMENTAL 


AGREEMENT WITH NATIONAL REASEARCH COUNCIL (CNR) AND INSTITUTE OF ADVANCED ENERGY 

TECHNOLOGIES (ITAE) 

In order to support the Emission Free Delivery project, FERCAM has signed an agreement with CNR-ITAE for 

consulting on the design and implementation of: 

• zero-emission Battery Electric Vehicle (BEVs) and hydrogen Fuel Cell Hybrid Electric Vehicle (FCHEVs) 

• production facilities from RES (Renewable Energy Source) 

• storage and distribution of alternative fuels (EE - Green Electricity / H2 - Green Hydrogen). 


ALTERNATIVE FUEL PROJECTS 

BIOFUEL HVO 

In 2021, FERCAM has activated its own in-house distribution pump at Bolzano site to dispense HVO fuel, 

certified as coming from waste materials of biological origin, since it is still not available at traditional fuel 

stations. 

In the first phase of the project, refueling is planned for a few vehicles that make regular services on routes 

that include daily return to the headquarters. 

The HVO biofuel produced by Eni with the patented EcofiningTM technology, which enables the transformation 

of biological raw materials into biofuels, can be used pure with conventional diesel engines homologated for its 

use. This allows a reduction in CO2 equivalent emissions along the entire “well to wheel” supply chain compared 

to a conventional fossil fuel. 

ELECTRIC MOBILITY 

Next technological achievement will be electric trucks (hydrogen-fuel cells for long distances and battery for 

short range), EMS (Ecocombi), Platooning and autonomous driving. These are all modern technologies for smart 

road suitable to further reduce environmental impact. 

With the adoption of electric trucks not only in urban context, where they have been long established, but 

also for European transport, FERCAM intends to confirm the will to adopt available technology that improves 

environmental impact of its services. 

In this perspective, in November 2018 FERCAM was the first Italian logistics operator to order Nikola Tre, 

Nikola Fuel Cell Electric Model (FCEV, with Hydrogen Cells), suitable for long distances (800 km). 

FERCAM SPA 


39

ENVIRONMENTAL 


INTERMODALITY 

In February 2000, FERCAM was among the founders of Rail Traction Company, the first private railway company 

to operate intermodal freight traffic on RFI rail (Rete Ferroviaria Italiana) and it is currently member of the 

leading intermodal societies HUPAC and CEMAT. 

Since 2007 it makes use of a company train with daily departures to Northern Europe: compared to road, rail 

transport allows a 15% higher carrying capacity and High speed over long distances. 

In 2021, FERCAM transported about 29.000 loading units with the combined system railway/road. This brought 

benefits in terms of number of vehicles on the roads, energy resources consumption and in particular CO2 

emissions: the intermodal system allows on average a 55% emissions reduction compared to road transport. 

More than 23 million kilometres have been travelled with this mode of transport, avoiding more than 33,000 

tons of CO2 emissions. 

Thanks to the location within the ceramic district, the branch of Sassuolo supports a portion of the export 

transport of ceramic to Germany/Benelux and of the import transport of raw materials (clay) from Frankfurt 

area towards local ceramic producers. 

100% of import and about 50% of export consist in intermodal transports: this logistics solution has significant 

advantages in terms of environmental sustainability. 

The map below shows the routes managed through intermodality. 


The map shows the routes operated through intermodal transport. 

FERCAM SPA 


41

ENVIRONMENTAL 

FACILITIES 

Branches of Fercam S.p.A. in Italy occupy a total area (indoor + outdoor) of more than 1.100.000 sqm. 

Therefore, our facility-management strategy plays an important role in order to pursue our commitment to 

the rational and efficient use of natural resources. 

This strategy applies to both owned and leased facilities, and can be traced to the following directions of action: 

1. Smart technologies (e.g. LED lighting system with home automation) 

2. Renewable sources 

3. Plant optimization. 

According to this strategy: 

• new branches are equipped with heat pumps combined with photovoltaic and led lighting systems. 

• monitoring and analysis are implemented for each site of energy consumption, ensuring the proper functioning 

and setting of heating and cooling systems. Such monitoring makes it possible to promptly identify possible 

consumption anomalies and to take targeted measures of energy efficiency and saving. 

Energy resource consumption in real estate is related to: 

1. 

Electricity for office lighting and heating 

and lighting for logistics warehouses and 

outdoor areas: 

90% 

2. 

Other sources for office heating: 

10% 


With reference to Fercam branches owned by the 

Group, at the end of 2021: 

PHOTOVOLTAIC SYSTEMS: 

• total power of more than 2 MW 

• Photovoltaic energy produced during 2021: MWh 

1,617 

• Photovoltaic energy produced and self-consumed 

during 2021: MWh 1003 

2022 goal is to invest further in photovoltaic to reach 

an installed capacity of about 4 MW. 

LED LIGHTING SYSTEMS: 

70% of the branches owned by the group are equipped 

with led lighting system, and it is the goal in the coming 

years to carry out relamping on the other sites in order 

to reach the target of 100%. 

The following map represents the distribution on the 

territory, considering both owned and leased branches: 

• Branches with photovoltaic system 

• Branches with led lighting system 

In addition to active plants on 31/12/2021, projects for 

2022 are also reported in order to achieve the goals 

described above. 

FERCAM SPA 


43

ENVIRONMENTAL 

FACILITIES 

PHOTOVOLTAICS 

PROJECTS 

ACTIVE SINCE 


PROJECTS 

ACTIVE SINCE 

FERCAM SPA 


45

ENVIRONMENTAL 

FACILITIES 

Investments in photovoltaic plants have provided a collective benefit in terms of CO2 emission reductions of 

2123 tons over the three-year period 2019-2021 (for consistency with previous reports, the following emission 

factor of the Italian electricity mix to distribution is considered: 0.53 kg of carbon dioxide/ per one electric 

kilowatt-hour - Ministry of Environment 2020 website figure). 

Electricity production at FERCAM plants is reported below: 

ENERGY PRODUCED 2019-2021 (KWH) 

1.500.000 

1.617.324 

1.250.000 

1.349.650 

1.000.000 

1.038.699 

750.000 

500.000 

250.000 

0 

2019 2020 2021 



In a perspective of monitoring its social and 

environmental performances, FERCAM has adhered 

for several years to Ecovadis (Supplier Sustainability 

Ratings) and to Sedex (Supplier Ethical Data Exchange). 

FERCAM has currently achieved the Bronze level on 

the Ecovadis platform 

In 2019, we adhered to SMETA protocol (Sedex 

Members Ethical Trade Audit) and to Ethical Trading 

Initiative Base Code (ETI Base Code), a businesspractice 

code internationally recognised based on the 

conventions of International Labour (ILO). 

In May 2019, we had a third-party audit at Bolzano 

headquarter relating to requirements verification of 

SMETA protocol. 

SMETA is a social audit procedure, which aims to 

evaluate the supply chain, including labour rights, 

health and safety, environment and company ethics. 

FERCAM receives also second-party audits on behalf 

of multinational clients on aspects related to service 

provision, environment, ethics and occupational health 

and safety. 

FERCAM SPA 


47

ENVIRONMENTAL 


Safety & Quality Assessment For Sustainability 

FERCAM transports hazardous materials thanks to a modern and equipped fleet and a constantly trained staff. 

As provided for by EC Directive 96/35, FERCAM appointed its DGSA (Dangerous Goods Safety Advisor), i.e. 

professional figures who have the task to promote actions to facilitate the activities performance in compliance 

with legislation and in optimal safety conditions. 

FERCAM Staff training is distinguished in: 

• Non-travelling staff: internal training delivered by DGSA 

• Travelling staff: training delivered by an external body with theoretical final exam; to the passing it is 

released ADR vocational training certificate. Such certificate has to be renewed every 5 years and is mandatory 

to drive vehicles that transport hazardous materials under ADR. 

FERCAM also requires to its transport and handling suppliers to present the certificate of specific training 

related to transport and handling of hazardous material and to the management of potential emergencies. 

In a perspective of managing its processes, since 2005 FERCAM has obtained SQAS accreditation (Safety & Quality 

Assessment for Sustainability), 

which is renewed every 3 years. 

2020 renewal audit reached a score 

equal to 84% (2017 score: 83 %). 

SQAS accreditation scheme is 

developed by CEFIC, Federazione 

Europea delle Industrie Chimiche. It 

is an attestation requested by many 

companies operating in chemicals 

sector, because it represents a 

support for the selection of logistics 

suppliers and the establishment of 

improvement actions. 

Through the SQAS are evaluated quality, safety and socio-environmental performance of logistics suppliers 

and chemicals distributors through audits carried out by independent evaluators, who use a standardised 

questionnaire. 



ENERGY INTENSITY AND GHG EMISSIONS 

FERCAM consumptions consist of about 95% fuel and energy consumption and are related to: 

• Fleet fuel 

• Company cars fuel 

• Warehouses and offices lighting 

The remaining part is represented by energy sources used for heating. 

With reference to 2021, reduction of electricity consumption is due to efficiency interventions on the systems, 

while that of fuel consumption is due to a growing number of LNG vehicles in the fleet. 

ENERGY CONSUMPTION (GJ) 

300.000 

275.000 

250.000 

225.000 

200.000 

175.000 

150.000 

125.000 

100.000 

75.000 

PHOTOVOLTAIC 

ENERGY 

ELECTRICITY 

METHANE (+ OTHER 

SOURCES OF 

OFFICE HEATING) 

LNG 

GASOIL 

50.000 

25.000 

0 

2019 


FERCAM SPA 


49

ENVIRONMENTAL 


In order to further reduce the impact in terms of CO2 emissions, in 2021 projects continued in connection 

with the installation of both photovoltaic systems and LED lighting, as described in the chapter on facilities. 

Greenhouse gas (GHG) emissions are also related to energy consumption. 

With reference to the table below: 

- Scope 1 emissions are direct emissions, in this case those related to the fuel consumption of the company 

fleet, company cars and heating sources (methane, diesel). 

The interventions carried out over the last few years have had real benefits in terms of reducing CO2 emissions, 

both thanks to the constant renewal of the fleet and the reduction in the use of fossil fuel for heating buildings. 

-Scope 2 emissions are indirect emissions from energy consumption, in this case those related to the purchase 

of electricity. 

The benefits in terms of CO2 reduction are linked to both investments in energy efficiency and investments in 

photovoltaic systems. 

Data were calculated referring to parameters of Greenhouse Gas Protocol 

(https://ghgprotocol.org/ghg-emissions-calculation-tool). 

GHG Protocol 2019 

2020 


Scope 1 

Direct emissions 

Scope 2 

Indirect emissions (*) 

11.214 

(*) gross figure of benefits in terms of CO2 reductions from photovoltaic installations 

9.283 

7.444 

655 640 

639 


USE OF WATER RESOURCES 

The main use of water resource in all FERCAM sites is exclusively connected with sanitary use, since are carried 

out only office and logistics activities. 

FERCAM started monitoring water consumption trends in 2021; monitoring is based on the estimated 

consumption from water bills (the figure is expressed in megalitres). 

WATER CONSUMPTION FERCAM S.P.A. (ML) 

60,00 

50,00 

40,00 

30,00 

20,00 

55,24 

10,00 

0 


Bolzano deserves a separate consideration due to its vehicles washing facility 

In order to reduce water consumption, at the washing facility was installed also a sewage-treatment: for every 

wash 80% of the water used comes from the sewage-treatment and reuse of it and only 20% is clean and taken 

from well. 

The consumption of well water is made in accordance with the concession granted to Fercam S.p.A. from 

Autonomous Province of Bolzano - Water Resources Management Office. 

As provided for by provincial legislation, FERCAM annually sends communication of consumption to Autonomous 

Province of Bolzano 

In 2020 the amount of water taken was equal to 3174 m3, with about 10% reduction of consumption compared 

to 2019. 

Assessing that every wash uses 0,6m3 of water and considering an average of 250 washes per week, in the face 

of 150m3 water needs per week only 30m3 are of clean water. 

FERCAM SPA 


51

ENVIRONMENTAL 


CONSIDERING 50 WEEKS OF OPERATION, WE 

CAN THEREFORE ESTIMATE 

A WELL WATER SAVING OF 6,000 M3/YEAR. 

The sewage system at the service of the washing facility of Bolzano workshop is a biological system of washing 

water, which allows to eliminate the use of chemical products. 

Industrial waste water from the two washing facilities are treated through oil-separation plants and a biological 

sewage-treatment plant, after that it is released in a storage tank for recirculation. 


Maintenance of the oil-separation plant is carried out in compliance with EN 858-2 standard by external 

qualified personnel. 

Every year FERCAM conducts wastewater analysis, making use of an external accredited laboratory, in order to 

guarantee the compliance with emission limits indicated in the grant. Specifically, water from the washing facility 

that is released in the sewage has to respect the limits provided for by Legge Provinciale 8/2002- Allegato E. 

WASTE MANAGEMENT 

FERCAM constantly monitors production and management of waste connected to its cycle of service provision. 

Waste produced in our FERCAM sites are mainly linked to office and warehouse activities: 

WASTE SOURCE 

TYPE OF WASTE 

OFFICE ACTIVITIES 

WAREHOUSE ACTIVITIES 

PAPER 

PLASTIC 

RESIDUAL WASTE 

ELECTRICAL AND ELECTRONIC EQUIPMENT 

TONER 

NEON LIGHTS 

PAPER AND CARDBOARD PACKAGING 

PLASTIC PACKAGING 

MIXED PACKAGING 

WOOD PACKAGING 

With reference to workshop activity (carried out in 2 branches), there is a limited waste production connected 

to specific activities, in particular: iron and steel, oil filters, lead batteries and tyres. 

Waste management occurs in compliance with national and local legislation, selecting service suppliers regularly 

enrolled in the environmental managers register. With reference to hazardous waste, FERCAM S.p.A. has 

equipped itself with waste loading and unloading registers for every site and annually makes the MUD declaration 

(Environmental Declaration Form). 

For waste produced in the offices, recycling is promoted and encouraged in every site. 

FERCAM SPA 


53

ENVIRONMENTAL 


Below are reported data of the main type of waste managed: 

3500 

3000 

2947 

2500 

2000 

1985 

1767 

2078 

2290 

1967 

1500 

1000 

500 

315 

298 

468 

0 

PAPER AND 

CARDBOARD 

PACKAGING 

WOOD PACKAGING 

MIXED PACKAGING 

2019 2020 2021 

CONSIDERING THE 3 PACKAGING TYPES INDICATED 

ABOVE, IN THE WHOLE PERIOD 2019-2021 THE 

WASTE PRODUCTION WAS REDUCED BY 2% 

Type of waste (kg) 

17.684 

Non-hazardous waste 

hazardous waste 

4.910.604 


SUSTAINABILITY CULTURE & PARTNERSHIP 

ENVIRONMENTAL INITIATIVES 

• Creation for each branch of a company notice board on Quality, Environment and Safety topics to spread 

good environmental practices, with particular reference to energy consumption and waste management. 

• Company newsletter and intranet, to make our employees aware of environmental and sustainability issues 

and help raise individual awareness of environmental and social impact of their activities. 

• At the end of 2021, FERCAM established the social enterprise FERCAM Echo Labs. 

It is an experimental and innovative activity driven by social, ecological and environmental objectives, in 

particular recycling, reuse, and development of a virtuous and circular economy. 

• Stakeholder involvement by promoting and raising awareness among suppliers to encourage the adoption of 

means of transport with a lower environmental impact (particularly methane and electric vehicles). 

• Stakeholder involvement through FERCAM blogs and social networks 

Thanks to the awareness-raising activities and the digitisation processes implemented, albeit an increase in 

staff compared to 2021, paper consumption was significantly reduced (expressed in no. of reams consumed, 

where 1 ream = 500 pages): 

70000 

60000 

50000 

-5 % 

40000 

30000 

64701 

62816 

61250 

20000 

10000 

0 

2019 

2020 


FERCAM SPA 


55

ENVIRONMENTAL 

PARTNERSHIP FOR THE DEVELOPMENT OF MORE SUSTAINABLE LOGISTICS 

Gila Project 

The project GILA (German, Italian & Latin American consortium 

for resource efficient logistics hubs & transport) is designed 

to contribute to global efforts in reducing the environmental 

impact (essencially carbon impact) of logistics. Focus is laid on 

logistics sites that play a connecting role within transport chains 

and refer to all sites that combine different transport legs (within 

and between moves) or are the starting or end point of transport 

chains. 

For realizing the overall objective, it addresses two main areas of research: 

• Best practices and future requirements, services and concepts for sustainable logistics sites within an energy 

and resource efficient transport chain. 

• Establishment of a methodological framework for describing detailed the environmental performance of 

logistics sites. 

The Fraunhofer IML (Germany) is responsible for the project lead and the scientific implementation of the 

project. FERCAM is one of the ten international project partners and provides the industrial perspective for 

discussing the research questions and elaborating applicable solutions and environmental KPIs. 

The project period is from July 2020 until July 2023. 

Osservatorio contract logistics 

FERCAM is partner of Contract Logistics “Gino 

Marchet” Observatory. 

It is a working group within Digital Innovation 

Observatories, which analyses the third-party logistics 

sector In Italy, in collaboration with Assologistica and 

with the support of industry specialists. 

In addition to analysis on the evolution of the Italian 

logistics outsourcing market, the Observatory studies 

the innovation role and aims to spread excellence 

practices of the sector. 


ECTA 

FERCAM has been a member of ECTA since 2021. 

The European Clean Trucking Alliance (Ecta) is a climate alliance 

whose members include companies from the transportation, 

logistics, and retail sectors, including Ikea, Deutsche Post Dhl 

Group, Unilever, and Nestlé. 

The aim is to support the trucking industry on the path 

toward decarbonizing road freight transport and moving to 

zero-emission trucks. 

FERCAM SPA 


57

SOCIAL 

PEOPLE AND TERRITORY 


‘Logistics and transport is a people-based 

business. You can have the most advanced and 

modern tools, trucks, intralogistics systems, 

but the difference is still made by who is sitting 

on that truck, who operates those tools, works 

in the warehouse or maintains contact with 

customers. This principle applies to everyone 

and at all levels. 


FERCAM SPA 


59

SOCIAL 

OUR EMPLOYEES 

FERCAM 2025 corporate strategy focuses on projects and actions related to human resource management 

and development. It was shared with all employees in January 2021. 

In 2021, the projects developed had the following focuses: 

• the definition of a new leadership development path (Leadership Excellence Academy) 

• managerial skills analysis and development project (Talent Development) 

• digitisation and systematisation of the processes of training needs recognition and delivery. 

FERCAM considers personnel selection and placement as crucial and for this reason they are carried out by a 

dedicated in-house office. This unit also includes employees specialised in occupational psychology. 

The aim is to choose employees who are in line with company values and culture so we pay special attention to 

the selection process, using competence profiles (hard and soft skills) for each role in the company. 

We also prefer permanent contracts and aim to invest in people and professional growth in order to build 

employees loyalty. 

DEFINITION OF 

DESIRED PROFILE 

CV SCREENING 

PHONE 

INTERVIEW 

BEHAVIOURAL 

QUESTIONNAIRE 

INTERVIEW WITH 

HR 

INTERVIEW 

WITH 

AREA 

MANAGER 


In accordance with our internal policies, new employees are asked to read and sign the Code of Ethics and the 

privacy policy for personal data processing. 

Employees with over 10 years of service 

33% 

Overall in 2021 the number of Fercam S.p.A. employees settled at 1.453, while the turnover rate increased from 6.5 

percent in 2020 to 10.3 percent in 2021. 

This change should be contextualized considering that in 2021 the recovery of the economy led to a more lively labor 

market. New trends, such as great resignation, pushed people to revise their expectations and priorities, while also 

reviewing their employment situation. 

From a contractual point of view, FERCAM adheres to the National Collective Labor Agreement for the Transportation 

and Logistics sector, last revised on May, 18th 2021; in addition, attendance management and payroll processing are 

carried out internally by the HR department. 

Due to company policy, every new employee belonging to office staff is appointed minimum at 4° junior level, while 

national contract provides for the possibility to appoint up to 6° junior. 

Finally, we pay attention to combine the interest of the company with that of our employees and we maintain a good 

dialogue with trade unions. We believe that with a good relationship between the parties it is possible to best plan the 

activities of our service delivery and to guarantee our employees’ rights. 

The trend of employee composition by age and gender is as follows: 

2019 

2020 


18-30 

210 

208 

223 

31-50 

801 

784 

775 

50> 

407 

433 

455 

Staff composition by gender: 

2019 

2020 


MEN 

857 

856 

854 

WOMEN 

551 

569 

599 

TOTAL 

1418 

1425 

1453 

The logistics and transportation sector has historically had a higher male presence, due to the fact that drivers are 

mainly men, but we can note that the female presence rate has increased by 3 percent since 2018 and stands at 41 

percent in 2021. 

FERCAM SPA 


61

SOCIAL 

OUR EMPLOYEES 

With reference to 2021, the gender composition by age is shown below: 

500 

400 

300 

346 

429 

315 

200 

100 

113 

110 

140 

0 

18-30 31-50 50> 

F 

M 

+3% 

WOMENCOMPARED TO 2018 

Referring to the appointment of employees, the distribution by gender and age is represented as follows: 

2019 

2019 

Executives / Managers 

Employees 

Workers 

Drivers 

Executives / Managers 

Employees 

Workers 

 

82 93 

641 265 

11 13 

Newly hired employees 2021 by gender and age 

Drivers 

/ 

41 84 


In terms of origin, the majority of our employees are of Italian nationality: 

1400 

1200 

1264 

1000 

800 

600 

400 

200 

0 

ITALY 

109 

NON-EU COUNTRIES 

80 

EU COUNTRIES 

F 

M 

Focusing on the personnel hired in 2021, there is a predominance of women in the range 18-30: 

Newly hired employees 2021 by gender and age 

50 

45 

40 

35 

30 

25 

20 

15 

10 

0 

46 

40 

43 

37 

19 

6 

18-30 31-50 50> 

F 

M 

FERCAM SPA 


63

SOCIAL 

HUMAN CAPITAL MANAGEMENT 

PERSONNEL MANAGEMENT TRANSLATES INTO THE FOLLOWING ACTIONS: 

• promote dialogue and employees involvement; 

• provide employees with necessary tools to best do their job; 

• protect employees’ health and safety; 

• provide opportunities of training and professional growth; 

• communicate company strategies and news. 

EMPLOYEES ENGAGEMENT 

We have several tools and initiatives to promote dialogue and employees consultation and to spread company’s 

strategy. In particular: 


INITIATIVES FOR NEW EMPLOYEES 

Onboarding’ project: aims to accompany the newly hired employee during the induction phase 

Initial training: to be carried out within the first month of employment with the aim of providing 

tools and information for better onboarding in the company 

INITIATIVES FOR ALL EMPLOYEES 

Personnel News: monthly communication that aims to inform all employees; 

Hello!FERCAM: digital monthly newsletter aimed at all FERCAM employees, which contains 

interviews, initiatives and news about the company and the Group; 

Voluntary initiatives: they are promoted at single branch level to favour mutual knowledge and 

team spirit. 

COMPANY EVENTS 

To strengthen the spirit of belonging, share strategies and projects, FERCAM organizes annual conventions 

that involve a different target of employees according to the focus. 

These conventions can have a crosscutting nature and involve top and middle management or divisional and 

involve only the employees of a specific Division. 

In 2021, we also reintroduced some in-person events (previously suspended due to health emergency), 

specifically: 

Management Team (October 2021): sharing of results and alignment on project status 

Christmas Lottery & Christmas Box (Dicember 2021) 

FERCAM SPA 


65

SOCIAL 


Personnel represents a fundamental resource and for this reason, training paths play a role of primary importance. 

In the company, there is a team dedicated to personnel training and that works closely with the team of personnel 

selection and inclusion. 

In 2020, a software for Human Capital Management was implemented in order to: 

• digitise training processes, such as the detection of training needs 

• deliver the training compulsory by law (e.g. occupational safety) or according to the role to single 

employees 

• monitor the delivery of training courses both mandatory and optional. The learning management system 

will allow also to upload contents and online courses. 

Starting from a punctual analysis of corporate training needs, FERCAM developed and proposed a training 

catalogue with an offer dedicated to the development of technical, transversal and behavioural skills. 

Most of the courses on behavioural competencies were designed ad hoc by external trainers and declined on 

the basis of the definition FERCAM gave to the competency object of the course. 

The training catalogue has been shared with all employees and published in our Learning Management System 

(LMS). Each employee has the opportunity to choose the courses of interest in agreement with his/her manager 

by digitally registering through the LMS portal, which includes over 30 training proposals. 

The courses, organised by HR Training department, are related to both technical and soft skills. They are 

delivered online considering the limitations provided for the health emergencies. 


The training delivered during the period 2019-2021 is described in the following chart. 

Specifically, in 2021 an average of 9 hours of training was provided for each employee, excluding specific training 

for drivers. For further information about our training for drivers please refer to the next section. 

TOTAL TRAINING HOURS 

YEAR 2021 13.199 

The company is working for a training traceability that will allow reporting by gender and classification level 

in coming years. 

% BY TRAINING AREA 

100% 

90% 

80% 

13% 

33% 

29% 

SECURITY 

TECHNICAL AREA 

BEHAVIOURAL 

70% 

60% 

TECHNICAL AREA 

SPECIFIC 

50% 

40% 

71% 

46% 

47% 

30% 

20% 

10% 

0% 

16% 

2019 

21% 24% 


Where: 

• “Technical and behavioural” area includes: Managerial, Leadership, Performance, sales, languages and 

onboarding training. 

• “Specific technical” area includes: IT, ADR, Customs, Legislative and new management software training. 

FERCAM SPA 


67

SOCIAL 


LEADERSHIP ACADEMY 

In FERCAM strategic plan, HR projects include a new 

Leadership Academy. 

SDA Bocconi was chosen as a partner for both its 

leadership model and its ability to support FERCAM in 

all the countries where we are present. This institute has 

a consolidated international network of Business Schools 

with which we share learning models. 

The Leadership Excellence Academy, designed with SDA 

Bocconi, will involve a total of 230 managers in Italy. 

The objective shared with SDA Bocconi is to support 

each participant, in relation to her/his role, to be a Leader 

dare to succeed: a credible, reliable and inclusive guide 

for her/his collaborators. 

CAREER DEVELOPMENT 

FERCAM promotes internal growth, diversification of professional experience and development of its employees’ 

skills. 

We defined in a structured way a FERCAM internal selection procedure in order to: 

• increase employees retention and motivation 

• create an effective management of internal selection and role change 

Starting from 2019, we launched specific projects in some branches in order to prepare employees for 

professional growth: 

MAPPING OF 

EMPLOYEE’S 

CURRENT SKILLS 

COMPARISON OF 

CURRENT AND 

EXPECTED LEVEL 

SKILLS 

DEVELOPMENT 

(COACHING / 

TRAINING COURSE) 


With reference to employees who hold a manager position, FERCAM adopts the MBO evaluation method 

(Management by Objectives) as uniform system to evaluate HR performances. 

DEFINITION OF 

ANNUAL TARGETS 

(BOTH QUALITATIVE 

AND QUANTITATIVE) 

WITH MANAGER 

PERIODICAL 

MONITORING WITH 

SUPPORT OF A 

MANAGEMENT 

SOFTWARE 

ACTIVE 

INVOLVEMENT OF 

EMPLOYEES ON 

EXPECTED TARGETS 

In 2021, the management of the internal selection process and role changes enabled a total of 114 employees 

to take on new tasks and skills and/or to work in a different location, thus fostering both personal and company 

growth and development. 

FERCAM SPA 


69

SOCIAL 


FERCAM TALENT DEVELOPMENT 

In 2021, we started an experimental project on a target group of about 90 employees with the aim to allow 

each person to best fulfil her/his role. 

The project has been named FERCAM TALENT DEVELOPMENT and the implementation phases of the project 

include the following steps: 

1 

Presentation 

of projects to 

participants 

2 

Training 

session 

3 

Skills analysis: 

• employee (selfanalysis) 

• line manager 

(employee’s skills 

analysis) 

4 

Feedback and 

Comparison Meeting: 

• collaborator 

• hierarchical superior 

• HR 

5 

Alignment meeting: 


• HR 

6 

Comparison and 

feedback meeting: 

• employee 


• HR 


WELLBEING AND EMPLOYEE INITIATIVES 

WORK ENVIRONMENT AND 

COLLABORATION 

Since 2011, every 2-3 year FERCAM has 

carried out a work environment analysis 

with the support of its partner Great Place 

To Work. 

The goal is to collect accurate data on 

the relationship between employees and 

their managers, on the relationship among 

employees inside and outside their working 

group and on the sense of belonging to the 

company, as well as to define empowerment 

areas. 

The latest survey was carried out in 2020, 

with a of 79% response rate: results were 

provided at the beginning of 2021 and shared 

with the relevant Fercam branch managers. 

The overall FERCAM result - specifically 

the main indicator Trust Index - achieved a 

result of 56%, an improvement of 7 points 

compared to the previous edition. 

COMPANY BENEFITS AND INITIATIVES TO SUPPORT PEOPLE 

• Various proposals have been adopted to promote the well-being of employees and improve their quality of 

life. Particularly important are company conventions for all employees, which are collected and made available 

online. 

• In order to promote employees’ wellbeing, the initiative that provides for the reimbursement of 50% of the 

cost incurred for gym memberships for employees is worth mentioning. 

CORPORATE BENEFITS AND INITIATIVES TO SUPPORT PEOPLE 

• Prizes were awarded to the branches that demonstrated the best economic, cooperation and quality 

performance. 

• Prizes were awarded to employees with more than 20 years in the company. For the Bolzano branch, a special 

Economy prize was given to employees with more than 36 years in the same company. 

• 3 FERCAM employees received the Italian ‘Star for Work Merit’ award, reserved to employees with more 

than 20 years in the company. 

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SCHOOLS AND UNIVERSITIES 

Attention to territory and people has led FERCAM in recent year to strengthen its presence in the field of 

collaborations with schools and universities. 

CAREER AND “ORIENTA DAYS” 

Our HR Recruiting & Career Development team takes part with great enthusiasm in several “Orienta” and 

Career Days, bringing direct testimonials, promoting the company and FERCAM processes to students and 

new graduates with the primary goal of recruiting new young talents. 

2 0 2 1 

Participation in 

8virtual events 

COLLABORATIONS WITH SCHOOLS AND 

UNIVERSITIES 

For several years we have been actively collaborating 

with universities in Italy, in particular: 

• La Sapienza University of Rome 

• Bocconi University 

• University of Trento 

We also consider it important to set up apprenticeships 

with students, school leavers and recent graduates 

in order to approach, discover and train new talents. 

A total of 75 internships were activated and carried 

out in 2021 (+10% compared to 2020). 

+10% COMPARED 

TO 2020 


DRIVERS’ TRAINING 

The training of travelling personnel is carried out 

on a five-yearly basis considering, in addition to the 

frequency required by the regulations, the following 

parameters: frequency required by voluntary standards 

adopted by FERCAM; adoption of new technologies 

(e.g. LNG vehicles); updating of operating instructions/ 

driver’s handbook. 

AVERAGE OF 

TRAINING 

HOURS PER 

DRIVER / YEAR: 

5h 

Training provided by FERCAM during 2017-2021 is detailed below: 

Safe driving / 

ECO Training 

272 h 

Driver’s 

Handbook 

629 h 

ADR 

1074 h 

Occupational 

/ Load safety 

396 h 

Driving and 

resting hours 

1369 h 

In addition to the training delivered by FERCAM, every driver has to obtain and renew the Driver CPC as 

provided for by 2003/59 CE Directive, which requires to undertake 35 training hours every 5 years. 

As a support tool for drivers’ activities, for more than 15 years FERCAM has been preparing the Driver’s 

Handbook. It contains aspects that go beyond regulatory compliance or company procedures. This manual is 

reviewed periodically and, where necessary, updated and supplemented. 

In the period 2019 - 2021, 100% of drivers were assessed on driving style, compliance with regulations and 

accidents. 

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HEALTH AND SAFETY IN FERCAM 

The company’s organisational structure in the field of 

safety provides for the identification of employers on 

national territory, who have been appointed through 

minutes of the Board of Directors. 

In turn, the employers, in accordance with Legislative 

Decree 81/2008, have appointed the Prevention and 

Protection Service Managers (RSPP), the competent 

Doctor, the Safety Managers, the safety officers 

and the emergency workers. They also approve risk 

assessment documents. 

In each branch there are documents relating to the 

aspects described above, including risk assessments 

and emergency plans. 

The activities that FERCAM implements on Health and Safety, in addition to those required by law, include: 

• Health and Safety Induction to all new employees 

• Promotion of initiatives aimed at psychophysical well-being, in particular through the HR department 

• Information and awareness programmes for employees 

• Periodic inspections and meetings in all branches of the RSPP (Prevention and Protection Service Manager) 

together with branch managers, supervisors, RLS and in which the main suppliers also participate 

• management of branch control sheets by FERCAM supervisors to monitor structural/plant and behavioral 

aspects 

• Corporate Health&Safety notice board 

In order to ensure correct behaviour in the event of an emergency, the following simulations are carried out. 

They involve both FERCAM personnel and the personnel of suppliers or external persons who may be present: 

• ADR emergency tests with spill management simulation 

• fire-fighting tests, involving the company functions in charge of managing such situations (fire-fighting experts) 

• tests relating to interventions to be carried out in the event of an accident, involving the company departments 

responsible for managing such situations (first aid officers) 

Exercises related to other possible emergencies (also specific to certain sites, e.g. related to the presence of 

Seveso sites in the vicinity) are also carried out. 


INVOLVEMENT OF WORKERS’ SAFETY REPRESENTATIVES (RLS) 

As an interface between the employer and workers, the branches have elected/appointed their own Workers’ 

Safety Representative (RLS). 

The task of the RLS is to collect any suggestions or critical issues from workers and to discuss them with the 

RSPP and the employer for consequent action. 

The RLS, in addition to being involved in the Art. 35 Periodic Meeting and in the inspections carried out by the 

RSPP, are involved in dedicated training courses and meetings to stimulate 

reporting and share good practices and to further promote the reporting and management of near misses. 

We want to continue to improve the culture of Health and Safety 

at work. 

An essential element is to maintain the involvement and active 

participation of all the actors. With their virtuous behavior they 

daily contribute to the protection of Health and Safety within 

FERCAM sites. 

HEALTH AND SAFETY MANAGEMENT SYSTEM 

AND ACCIDENT INDICATORS 

FERCAM has implemented and maintains a 

management system for the health and safety of 

workers in the workplace, applying it to all its Italian 

branches and therefore to 100% of its employees. To 

date, 8 of the most significant sites are certified, and 

all the activities carried out by FERCAM are included 

in the certification scope. 

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The management system for occupational health and safety has allowed to greatly reduce over time the accident 

indexes monitored by FERCAM: 

• severity index (SI) = (days of absence for accident * 1.000) / hrs worked 

• frequency index (FI) = (number of accidents * 1.000.000) / hrs worked 

RLS’, other than being cited in the Art. 35 Periodic Meeting and in inspections conducted by the RSPP, are 

involved in dedicated trainings and meetings in order to stimulate reporting and share good practices and to 

further promote “Near miss” reporting and management. 

Indicators including commuting accidents 

Severity index 

0,4 

0,3 

0,37 

0,32 

0,24 

0,25 

0,2 

0,1 

0 

2 0 1 8 

2 0 1 9 

2 0 2 0 


Frequency index 

20 

15 

15,49 

8,07 

8,83 

7,14 

10 

5 

0 

2 0 1 8 

2 0 1 9 

2 0 2 0 



Indicators without commuting accidents 

Severity index 

0,35 

0,3 

0,25 

0,2 

0,15 

0,1 

0,05 

0 

0,29 0,30 

0,18 0,18 

2 0 1 8 2 0 1 9 

2 0 2 0 2021 

Srequency index 

15 

10 

5 

12,7 

6,92 

6,91 

3,96 

0 

2 0 1 8 2 0 1 9 

2 0 2 0 2021 

In the four-year period of reference there were no occupational diseases, no serious 

injuries and / or deaths. 

In 2021, the Accident Board continued its activity, with the aim of analysing drivers 

accidents and determinating the deep causes of the event and possible corrective or 

preventive actions to be made to the management systems, to reduce or eliminate 

accidents. 

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OCCUPATIONAL HEALTH (HEALTH SURVEILLANCE) 

The health surveillance service is provided by an external company and is structured with a national coordinating 

doctor and several territorial competent doctors. 

The same society in collaboration with RSPP defined a national health protocol, which considers every specific 

activity risky for health of all FERCAM staff, in compliance with what is reported in branch risk assessment. 

In 2021, workplace inspections and medical examinations were scheduled as per the 2021 health protocol. 

The health determinants analysis project continued in 2021. The initiative covered drivers, employees and 

workers. 

The actions that have been identified based on the latest survey are mainly related to promoting healthy 

lifestyles and regular physical activity. 

COVID 19 EMERGENCY 

With reference to the management of the Covid-19 pandemic, in addition to having taken all the 

actions mandated by the DPCM and the government-union agreement, the has adopted the following 

measures: 

• The company structured itself with a Covid-19 National coordination Committee chaired by the 

Business Continuity Manager and with Covid-19 Local Committees chaired by branches managers. 

Committees interact with each other in order to organically manage obligations and improvement 

initiatives. 

•Every office has been equipped with a ioniser (air purifier). 

• According to accurate evaluations, the entire staff of the concerned branches were screened. 

• While ensuring distance between workstations, they were equipped with Plexiglas dividers where 

considered necessary and for staff greater safety. 


TRAINING 

A fundamental role in preventing the risk of accident is connected to training: it is only being aware of the risk 

linked to own tasks and of obligations about occupational health and safety that all of us can consciously make 

choices to reduce the risk. 

In the year 2021, the training activity provided was mainly related to the State-Regions Agreement training, 

forklift drivers, RLS and their updates, Supervisors, Managers training and emergency team members (first 

aid and fire-fighting). 

In 2022, recent legislative changes (e.g., changes in the frequency of fire-fighting course updates) will also 

be handled. 

*RLS: REPRESENTATIVE OF THE WORKERS FOR SAFETY 

FIRST AID + FIRE 

TRAINING 

545 

569 

494 

DIRECTORS 

PERSONS IN 

CHARGE 

136 

118 

64 

61 

61 

206 

GENERAL TRAINING 

480 

400 

444 

SPECIFIC TRAINING 

632 

868 

1338 

RLS 

168 

168 

278 

0 200 400 600 800 1000 1200 1400 1600 

2019 2020 2021 

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SAFETY CULTURE 

In 2021, we continued with the initiatives for the involvement of employees and partners to increase the safety 

culture: 

• collection and analysis of near-misses reports in order to identify improvement actions that can be 

adopted 

• the most virtuous branches on health and safety aspects are rewarded annually on the basis of indicators 

that take into account qualitative and dimensional criteria and the projects of improvement adopted 

• projects to improve occupational health and safety, which provide for the involvement of the 

handling-service suppliers in order to reduce/eliminate accidents and injuries, and are below described: 

PROJECT 

GOAL 

1. Non-marking 

tyres 

2. Lithium 

batteries 

3 Safety meetings 

The goal is to increase safety of staff working in warehouse, reducing 

the risks of cancelling the horizontal signs. 

To reduce the number of forklifts circulating in warehouse and 

consequent accident risks, thanks to the minor charging time of 

batteries compared to traditional ones. 

This results in a lower risk of accidents and injuries. 

4.”Clean forklift” 

project 

5. Training interview 

6. Loading\unloading 

procedure 

7. Points-based 

system (“pointsbased 

license”) 

The goal is to increase safety culture and raise suppliers’ staff 

awareness through meetings on safety aspects connected to the 

activity carried out in the site and events happened there. 

The goal is to reduce accident risk and consequent injuries through 

monitoring and examination of the damage history of the forklifts 

and adopt proper corrective measures. 

The goal is to increase safety culture through interviews run by the 

branch Manager to the staff of the handling supplier to evaluate the 

effectiveness of the training delivered. 

The goal is to increase for people and goods safety during the 

specific phases, defining specific operational practices suitable to 

the site through the absence of anomalies detected to destination. 

about 60% of 

branches joined at 

least 3 improvement 

projects 


PRIVACY MANAGEMENT 

FERCAM continued to implement corrective and adjustments actions to the company structure to comply with 

the General Data Protection Regulation (UE nr. 679/2016), below the main steps: 

• Analysis of its processes 

• Audit of IT systems concluded with a positive outcome 

• Audit of FERCAM’s entire privacy system with positive outcome; 

• Updating of privacy and cookie policy on the website; 

• Participation in seminars on the new whistleblowing legislation to be combined with privacy aspects; 

• Design, creation, definition and implementation of the whistleblowing platform, which will be completed 

in 2022; 

• Start of support to group companies to update treatment records 

From the first months of 2020, all FERCAM employees had to take a training course, which continues to be 

followed by the new resources hired. 

During the year 2022, at least two audits are planned at FERCAM’s foreign branches in addition to the video 

surveillance structure operated at FERCAM’s branches in Italy; specific training will also be provided to HR 

and Marketing departments. 

In 2021, there were no complaints about privacy violations or loss of clients’ data. 

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FERCAM has implemented selection and qualification procedures for its suppliers, in order to guarantee the 

compliance with its quality standards and of purchased product/ service reliability. 

We can distinguish three suppliers’ macro-categories with specific processes of selection and approval for 

each one. 

Transport 

suppliers 

Handlingservices 

suppliers (goods 

handling in 

warehouses) 

Other 

suppliers 

Selection and constant 

monitoring over time, which 

includes documentary and 

regularity aspects 

It is forbidden to 

subcontract. 

Preliminary qualification and 

constant supplier monitoring 

over time, which includes 

aspects related to company 

and staff (contributions 

compliance, insurances) 

Specific definition of 

requirements for good 

/ service 

Checks carried out 

before acceptance of 

good / service 

Suppliers are asked to accept our Code of Ethics and to operate in line with the principles listed in it. In particular, 

commercial partners are asked to comply with: 

• obligations with regard to employment protection 

• obligations with regard to child labour 

• obligations with regard to occupational safety 

and to guarantee European standards of freedom and human dignity protection. 

In addition, the company privileges suppliers who meet Sustainable Public Procurement criteria and/or 

implement good management practices according to ISO 26000. 


Concerning suppliers of transport and handling services, the following specific monitoring are carried out: 

SUPPLIER TYPE 

CONTROL TYPE 

• “Preliminary Qualification” process for verification of financial 

soundness and honorability and concomitant documentary verification 

(DURC, Memorandum of Incorporation, Register Entry, Insurance, CCIA 

registration, MISE Audit certificates where required) 

• Monthly monitoring process of maintenance of qualification 

requirements throughout the duration of the contract, regarding 

compliance with procurement regulations and legislation on regularity 

of pay and contributions. 

• Periodic audit Suppliers 

• Process of certification of Handling contracts pursuant to Legislative 

Decree 276/2003. 

• Process of selection and qualification to verify existence and permanence 

of suppliers’ requirements. 

• Preliminary and periodic monitoring process relative to carrier’s 

compliance with art 1, c. 248 of law 23 December 2014 n. 190 (Legge di 

stabilità 2015). 

•Assignment of an internal rating, which is annually updated. 

Suppliers evaluated as unreliable are inserted in blacklist. 

During 2021, the monitoring level has been maintained in order to increase the safety level in the whole Supply 

Chain (transports and handling services): 

• Carried out overall meetings with handling service providers, related to health and safety aspects, involving 

the RSSP and supervisor (or in absence the employer) of the provider. 

• Operational control indicators that include also the evaluation of handling suppliers performances; 

• Promotion of measures to increase safety and security levels; 

• Definition of specifications / codes of conduct in the fields of service provision, environment, security, safety 

for transport services suppliers. 

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FERCAM selects its suppliers and builds collaboration relationships with partners who are reliable, suitable, 

structured and organised and who operate in compliance with legislation and contractual rules. 

For these reasons, two procedures were established: one for the qualification of potential handling suppliers 

and one for the qualification of requirements and regularity of contributions for the duration of the contractual 

relationship. 

With this view, two qualification procedures of suppliers were established in 2017. One relates to the potential 

handling suppliers, and the second one refers to the requirements and regularity of contributions of the carrier 

partners for the duration of the contractual relationship. 

This principle has been reinforced with the launch, in 2021, of the “Certification of Handling Contracts” 

procedure pursuant to Legislative Decree 276/2003. 

Overall, with reference to suppliers with ongoing collaborations, we can identify the following geographical 

distribution: 

5% 

Extra Europe 

25% 

Europe 

70% 

Italy 


With reference to Italian suppliers, given the capillarity that characterizes the company’s operations 

throughout the country, the supply chain is equally distributed over the same 

63% 

North 

17% 

Center 

20% 

South 

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RELATIONS WITH TERRITORIES 

CONTEST FOR DRAWINGS ON TRUCKS 

FERCAM vehicles are characterised by the drawings present on semi-trailers: on average, every 3-4 years we 

promote company themed contests that involve employees, schools and communities. 

The last competition (‘BIOdesign contest’) was closed in February 2021 and was dedicated to the theme ‘Biogas: 

ecological fuel for the truck of the future’. The initiative is linked to FERCAM’s corporate participation in Biogas 

Wipptal, a company that will supply BioLNG to our vehicles travelling along the Brenner axis, and 242 children 

aged 4 to 15 took part in the project with their drawings. Participants were invited to use recycled materials 

to enrich their drawings, with the aim of promoting the culture of the circular economy. The drawings chosen 

by the internal jury will be placed on newly acquired vehicles. 


SOLIDARITY INITIATIVES 

Through local initiatives, the company as a whole and the single branches create relationships and synergies 

that keep the territory alive. Not only at national level: there are initiatives and projects that bring solidarity 

and FERCAM vehicles even abroad. In particular, the following initiatives are highlighted for 2021: 

• collaboration with the Bolzano Food Bank continues 

• support for the Don Vittorione Food Collection, helping the NGO Africa Mission to transport basic necessities 

to the departure branches 

• creation of the first FERCAM Echo Park in Rome: an area of biodiversity, created in collaboration with local 

associations and workshops. The realisation has started in 2021 and will be completed in 2022. 

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RELATIONS WITH TERRITORIES 

FERCAM ECHO LABS 

The innovative idea of the first FERCAM Echo Park created in 

Rome gave the impetus to found, at the end of 2021, FERCAM 

ECHO LABS SRL IMPRESA SOCIALE: a permanent non-profit 

laboratory that carries out activities of general interest on a 

stable basis for the pursuit of civic, solidarity and socially useful 

purposes. 

The Mission of FERCAM Echo Labs is to create networks and 

synergies between the CSR programmes of its partners, who 

through active participation in the lab will be able to realise 

projects that individually they would not have been able to 

achieve, preferably starting from the area in which they carry 

out their activities. 

PARTICIPATION IN EVENTS IN THE AREA 

WEBINAR: remote events with virtual participation continued 

in 2021. In particular, FERCAM independently promoted 

informative webinars for users outside the company. Speakers 

included both employees and industry experts from outside the 

company. 

In 2021, three webinars were organised: two in-depth 

discussions on the topic “Brexit: Let’s get clear!”, a digital meeting 

on sustainable transport entitled “Alternative Drive Compared: 

Electric vs. Hydrogen”. 

A total of 776 people participated in the three online events. 

ROM – E 

In October 2021, FERCAM took part in Rom-E, a widespread 

festival dedicated to the ecological transition, where private 

companies and the public sector meet to talk about eco-sustainability, 

new energy sources and smart mobility; more than 

200,000 visitors took part in the event. 

In particular, FERCAM proposed: 

- A stand on the topic of Eco-sustainability and the future, which 

promoted the Echo Park in Rome, dealing with the topics of 

social inclusiveness and proposing workshops for children 

- an online panel on the Emission Free Delivery project 


RO.ME - ART FAIR: 

in November 2021 FERCAM took part in RO.ME, the annual 

international fair on museums, cultural places and destinations. 

FERCAM participated with its Fine Art business unit, which, like 

the other business units, plays an important role in projects for 

more sustainable logistics. 

With a view to reducing raw materials, it was decided to 

dematerialise the company brochure, replacing it with postcards 

on recycled paper with a barcode leading to the computerised 

brochure. 

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INTERNAL AND EXTERNAL COMMUNICATION 

Our daily commitment is to publish contents in order to raise people awareness for being more sustainable. A 

specific office maintains the relationships with external communication channels, guaranteeing that the same 

is transparent and ethical. 

The whole communication is made respecting the stakeholders and in compliance with GDPR. 

INTERNAL COMMUNICATION 

Goals of internal communication are: 

• encourage team spirit and participation to company life 

• inform and share information related to events and news both 

local and at FERCAM Group level 

• raise awareness on specific topics (environment, safer, CSR, 

innovation) 

Internal communication tools are: 

• “Info FERCAM”, distributed in paper form. 

• online newsletter “Hello!FERCAM”. 

• Bulletin board in every branch related to topics of QUALITY, ENVIRONMENT and SAFETY 

• FERCAM 360° Sustainability section on the company intranet. 

The new company intranet “FERCAM Connect” was inaugurated in April 2020. The purpose of this new tool 

is to make internal communication faster and more efficient, providing quick links to applications and tools, as 

well as answers to FAQs, which can help especially new employees. 

Social numbers 2021: 

36.662 follower 

FB: 9397 follower 

9151 likes per pages 

1935 follower 

892 follower 


EXTERNAL COMMUNICATION 

Goals of external communication are: 

• communicate FERCAM brand in a coordinate way 

according to company values 

• inform clients and suppliers about FERCAM world 

• spread best practices in the sector 

Communication takes place through traditional and digital 

tools, in order to reach the largest number of contacts. 

FERCAM is present on Facebook, LinkedIn and Twitter. 

Such media are run and constantly updated by our 

Marketing Office in collaboration with other company 

functions. 

In addition to social tools, we developed the following 

communication channels: 

• FERCAM “MAGAZINE” shared with clients both in digital and paper version and translated in English too 

• Newsletter sent to clients and service suppliers 

• Press releases 

• Blog internally run and accessible from the website www.fercam.com 

Number of website views: 

2.001.788 

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GOVERNANCE 

PRINCIPLES AND VALUES 


‘ 

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FERCAM: 2025 STRATEGY 

FERCAM2025 strategy is under the motto ‘simple is difficult’: 

get to the essentials requires much effort, but it is imperative to master the complexity that surrounds us and 

to identify what really matters and what is worth investing our energy in. 

At FERCAM we want to consolidate our successes 

and continue to grow, leading our company to great 

achievements to be all proud of. 

The path of FERCAM 2025 strategic plan involved 

more than 40 employees in 29 workshop sessions 

and led to the definition of strategic objectives 

and priorities, both transversal and specific for the 

individual Divisions. 

At the beginning of 2021, the strategy was shared with 

all employees and the specific projects that will enable 

the company to achieve its goals over the next 3-5 

years were launched. 

One of the relevant topics that has emerged within 

the divisional specialist teams is the concept of 

sustainability in its three dimensions: economic, 

environmental and social. 

This has led to the implementation, within 

FERCAM2025 Strategy, of projects extended to all 

Divisions dedicated to environmental sustainability 

and Corporate Social Responsibility. 

Such projects include, in the short term, the integration 

of the ESG strategy (Environmental, Social and 

Governance) within the multi-year business plan and 

the implementation of an ESG plan with operational 

objectives and measurement indicators consistent 

with our governance model. 

1 

2 

3 

4 

VISION, MISSION 

AND VALUES 

BUSINESS AND 

MARKET ANALYSIS 

DEVELOPMENT OF 

STRATEGY 

IMPLEMENTATION OF THE 

STRATEGY 



Our Vision: 

To be a leading, competitive family-owned 

logistics company. 

We innovate and deliver excellent logistics 

solutions and experiences to Customers, 

Employees and the Environment 

Our Mission 

“excellent logistics enhancing good business.” 

We provide our customers every single day 

worldwide with sustainable, intelligent and 

reliable solution, through a broad offer of 

transport and logistics services.a. 

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GOVERNANCE 


OUR VALUES 

They are 4 simple principles, but full of meaning and 

expectation. 

They are the Values on which our common culture 

is based, which direct our choices and our behavior 

in our Company. 

They are the premise on which, year after year, by 

overcoming every challenge that arises, we are 

building together FERCAM’s success. 

DETERMINATION 

We at FERCAM... have a great ambition to meet the 

challenges we have set ourselves. Commitment and 

initiative are our hallmarks. We always give our best, 

are very motivated and face the obstacles because 

we recognize opportunities beyond the effort. 

We support each other and work as a team. We set 

ourselves challenging goals, share the reasons with 

the team and take responsibility for the results. 

ACCOUNTABILITY 

For Us at FERCAM... accountability is everything. 

Without accountability, every process, project or 

relationship (promise) does not work. Therefore, 

when we take care of the requirements expressed 

by our managers, customers, colleagues, suppliers 

or partners, we keep to the agreement and carry 

out the necessary activities in an proactive way to 

achieve the expected result. 

RESPECT 

For Us at FERCAM... respect is the key to good 

collaboration. We show respect not only by always 

greeting and thanking our colleagues, but above all by 

not making distinctions (gender, ethnicity, religion, 

political affiliation) and not making unjustified 

favoritism. We respect the rules of operation, roles 

and corporate responsibilities. We earn the esteem 

of our colleagues through commitment and results 

every single day. 

We evaluate a process or result positively or not 

positively, but we do not judge anyone’s character, 

beliefs or values. We know how to recognize the 

contribution of each individual by saying thank you 

or by giving transparent and timely feedback which 

helps to provide positive growth momentum. 

ENTHUSIASM 

We at FERCAM... are positive people. Our actions 

are characterized by passion and dedication, 

trying to drag and involve those who relate with 

us. Getting out of the comfort zone is for us a way 

to overcome our limits and we are happy when we 

have the opportunity to learn from both mistakes 

and successes in order to always improve ourselves. 

We are always looking for new ways and new 

solutions to reach and exceed our objectives. We 

embrace change while supporting employees in 

developing their talents and overcoming difficulties. 

We know how to give guidance and orientation 

when our employees need us (for example in the 

jungle of priorities). We support them and give them 

confidence especially in the most difficult moments 

so that they too can be reliable. 


ENTHUSIASM 

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GOVERNANCE 


CODE OF ETHICS. 

The principles and rules of the Code of Ethics represent the reference values for FERCAM S.p.A., and must inspire 

all behavior of the Company and its directors, managers, employees, collaborators, customers and suppliers. 

In particular, the following reference values appear in our Code of Ethics: 

Legality 

Honesty 

Health 

and safety 

protection 

Human 

Resources 

promotion 

Environmental 

safeguard 

Sustainable 

profit 

The Code of Ethics is published on the company’s website in order to give it appropriate publicity and ensure 

that these principles are known and shared. 

Supervisory Board (SB) of Fercam S.p.A.’ monitors compliance with the Code of Ethics and the Organizational 

and Management Model by the recipients. 

The organisational model, which includes the Code of Ethics, was updated in 2021. 

Approval is expected in the first quarter of 2022. 


GOVERNANCE 

CORPORATE BODIES 

Our company is characterised even today by being a family business and, thanks to a proper generational shift, 

the governance firmly maintains the values on which is based and that still represent us and are our hallmark. 

The corporate bodies are presented below: 

Board of Directors 

Governing Council 

Board of Statutory 

Auditors 

Supervisory Body 

Board of Directors 

Members 

Functions and activities 

It consists of two internal subjects and an 

external one: 

President: Thomas Baumgartner 

Managing Director: Hannes Baumgartner 

Board Member: Peter Gliera 

The Board of Directors meets at least twice a year. It 

assesses the adequacy of organisational, administrative 

and accounting structure of the company and provides 

for the management of the company. 

It has powers of representation towards third parties and 

informs the Board of Statutory Auditors on the general 

trend of business and its foreseeable development. 

Governing Council 

Members 

Managing Director 

Division Directors 

Commercial Director 

Administrative Director 

Finance Director 

Controlling Director 


The Executive Board meets monthly. 

Defines the strategy and monitors compliance with 

it and defines the investment policy. 

Monitors and implements corrective measures for 

compliance with the corporate and divisional budgets. 

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GOVERNANCE 

Board of Statutory Auditors 

Members 

Three statutory auditors 

Two alternate auditors, appointed and 

functioning according to law 


The Board of Statutory Auditors monitors compliance 

with the law and the statute, compliance with the 

principles of proper administration and, in particular, 

the adequacy of the organisational, administrative 

and accounting structure adopted by the company 

and its actual functioning. 

Supervisory Body 

Members 

Nominati dal Consiglio di Amministrazione 


The Supervisory Board meets at least once every 

four months. 

The Supervisory Board monitors the actions of 

directors, managers, employees, collaborators and 

third parties working for the Company. 

31-50 50> 

BOARD OF DIRECTORS 

GOVERNING COUNCIL 

2019 

SUPERVISORY BODY 

1 2 

5 6 

1 4 



231/01 ORGANIZATIONAL MODEL 

In accordance with Legislative Decree No. 231/2001, FERCAM has adopted the Management and Control 

Organisational Model, which is addressed to all the subjects working within the Company as directors, managers, 

employees and collaborators, including occasional or temporary ones. 

The main purpose of the Model is to prevent the commission of crimes in the interest of the company or which 

may generate an advantage for it. This may cause, in addition to criminal liability of the individual responsible, 

an autonomous liability of the Company. 

The decree ratio is therefore to encourage companies to adopt a culture of legality as a corporate asset and to 

create in-house procedures and policies suitable for identifying and preventing the commission of crimes. To 

this end, between the end of 2020 and the beginning of 2021, the process of updating the Model was started, 

through a new risk assessment for each business process, defining the potential related crimes and the preventive 

measures already in place/to be adopted to eliminate risk. 

In the ‘Special Part’ of the Model, whose main purpose is to illustrate the types of crimes for which there is an 

appreciable risk and their relevance, the crimes are treated by category (identified on the basis of the provision 

of the Decree that introduced them as predicate offences). Within the category, the greater or lesser relevance 

of the crimes are highlighted in the section “Relevance of crimes and their Riskiness”. 

Compliance with the Model is guaranteed by the Supervisory Board appointed by the Board of Directors, 

whose functions include monitoring the actions of directors, managers, employees, collaborators and third 

parties working for the Company. 

The Supervisory Board meets at least once every four 

months and also manages a dedicated e-mail to which 

reports can be sent. 

As part of the process of renewing the Model, a 

‘Procedure for the management of reports of offences 

and measures to protect the whistleblower’ was also 

drafted. 

The Company has also activated a project to equip 

itself with a whistleblowing platform, which will 

enable the transmission of anonymous reports to the 

Supervisory Board of Fercam S.p.A., in compliance 

with Law no. 179/2017. This extended the rules on 

whistleblowing to the private sector, ensuring that the 

reporting employee is protected by confidentiality on 

the identity of her/his person and the content of the 

reports made. 

The Company will therefore make the following 

channels available to whistleblowers, in order to 

FERCAM SPA 


101

GOVERNANCE 


facilitate the reporting system and at the same time protect the confidentiality of the people involved and 

concerned: 

• a mailbox at the company’s head office dedicated to communications and reports to the SB in a sealed envelope 

(which can only be accessed by the SB). 

• an e-mail address odv@fercam.com (accessible exclusively to the SB); 

• the ‘Whistleblowing’ platform. 

The approval of the new Management and Control Organisational Model is scheduled for the first quarter of 

2022. 

By virtue of the precautionary principle, the ‘Special Part’ of the updated Model will focus on the analysis of 

the following families of offences: Crimes in relations with the Public Administration; Computer crimes and 

unlawful data processing; Organised crime offences; Crimes relating to counterfeiting money, public credit 

cards, revenue stamps and identification instruments or signs; Crimes against industry and trade; Corporate 

crimes; Crimes against the individual; Crimes of culpable homicide and grievous or very grievous bodily harm, 

committed in violation of the rules on the protection of health and safety at work; Crimes of handling, laundering 

and using money, goods or utilities of unlawful origin; Crimes relating to violation of copyright; Offences of 

inducing persons not to make statements or to make false statements to the judicial authorities; Environmental 

offences; Employment of third-country nationals whose stay is irregular; Tax offences. 

By the end of 2022 it is planned to implement training courses for employees in order to make them aware of 

the issues covered by Legislative Decree 231/2001. 

Lastly, it should be noted that during 2021 FERCAM’s Legal & Insurance Department became the “Legal, 

Insurance & Compliance Department” and that the compliance department can be reached through a dedicated 

mailbox at compliance@fercam.com. 


WHITE LIST 

Law 190/2012 stipulates that the contracting subjects must acquire the anti-mafia communication and 

information by consulting the White Lists, before signing, authorising a contract or subcontract, of any amount, 

relating to the activities listed in Article 1, paragraph 53 of the aforementioned Law. This is a list of suppliers 

and service providers and executors of works not subject to mafia infiltration attempts, operating in the sectors 

most exposed to risk. This list is kept at the competent offices of the Prefectures - territorial offices of the 

Government. 

FERCAM has been on the “White List” since 2015 at the Government Commissariat of the Province of Bolzano. 

BUSINESS CONTINUITY MANAGEMENT 

In 2021, FERCAM has continued the project of Business Continuity Management, i.e. the definition of a reaction 

strategy to be adopted by the company to face an adverse event. 

The main goals are: 

• Increase company resiliency and responsiveness so as to protect stakeholders’ interests, 

• Give evidence of the ability to continue exercising its business even in the face of potential adverse events, 

During 2021, the main aim was on containing the pandemic risk related to Covid 19. 

FERCAM SPA 


103

GOVERNANCE 


The value generated and distributed among the stakeholders were calculated using the values concerning the 

consolidated financial statements of the FERCAM Holding Group. 

After a decrease in 2020 compared to 2019, there was a 16% increase in 2021 compared to 2020. 

The increase is not only due to the overcoming of the pandemic crisis. Comparing 2021 figure with the 

pre-pandemic production value of 2019, a growth of 13.6% is shown: the growth is thus linked to a constant 

business development. 

ECONOMIC VALUE GENERATED – FERCAM HOLDING GROUP 

1000 

Milioni di € 

950 

900 

850 

944,9 

800 

750 

831,5 

814,4 

700 

2019 2020 2021 

The distribution of the economic value generated in 2021 is shown in the graph below, both in percentage and 

absolute value (in millions of euros). 

We specify that the parent companies Fercam Holding S.r.l. files the group’s consolidated financial statements 

(according to Article 27 of Legislative Decree No. 127 of 9 April 1991). 

Some of the most significant indicators are reported below - Consolidated Holding data: 


Consolidated Shareholders’ Equity (including minority interests) 

EBITDA (%) 

2019 

Result for the Year (including minority interests) 

82.656.589 € 90.309.939 € 

4,1% 4,8% 

10.158.434 € 8.747.346 € 


The following graph shows the distribution of the economic value generated in 2021: we note in particular that 

83.1% is allocated to suppliers of goods and services. 

1,1 % 

3,3 % 

1,5% 

83,1% 

11 % 

14,5 Mln € 

10,3 Mln € 

30,8 Mln € 

785,2 Mln € 

104,1 Mln € 

Value distributed to 

suppliers 

Value distributed to 

employees 

Other operating costs 

Economic value retained 

(depreciation/devaluation/ 

accrual) 

Value distributable to 

shareholders and/or capital 

providers and the state 

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GOVERNANCE 


FERCAM S.P.A. DATA 

Fercam S.p.A. is the pillar around which the other companies of the Group were born and has developed and that 

allowed the international growth. Below are the revenues generated only by the operational parent company 

Fercam S.p.A., which operates in the international transport and logistics sector headquartered in Italy: 

2021 was a year of growth. Our company confirmed the positive trend, recording an increase of about 12% in 

turnover and 15.8% if we consider the value of production as a whole. 

The momentary decrease of the last year due to the lockdown during April and May, which caused a monthly 

decreases of up to -40%, gave way to improved performance in all business divisions. 

ECONOMIC VALUE GENERATED - FERCAM S.P.A. 

720 

700 

680 

695,8 

660 

Milioni di € 

640 

620 

600 

580 

619,3 

601,0 

560 

540 

520 

2019 2020 


In 2021 Fercam S.p.A. made the following investments in industrial and commercial equipment (fleet renewal, 

equipment for logistics warehouses): 

EURO : 4.758.000 



OUR QUALITY CULTURE 

At FERCAM, we share a quality culture in line with the principle of continuous improvement, aiming for 

‘zero error’ operations. This is an ambitious goal that allows us to maintain a constant high level of attention, 

intervening punctually in the identification of anomalies and the adoption of appropriate corrective actions. 

PURCHASES PRODUCTION SALES 

SUPPLIERS 

GOODS ENTRY 

WAREHOUSE 

RAW MATERIAL 

INTERNAL 

TRANSPORTS 

WAREHOUSE 

FINAL PRODUCTS 

PRODUCTION 

SET-UP 

PROCESSING 

DISTRIBUTION 

CLIENTS 

FERCAM SPA 


107

GOVERNANCE 


Quality is monitored and pursued throughout the company’s internal processes, going beyond the focus on the 

activity of a single office. We seek an increasingly holistic vision aimed at continuous improvement. 

In order to achieve the highest Quality, a decisive role is played by all employees, competent and specialized in 

the various operational areas. Particular attention is paid to Customer Service, a team of dedicated and qualified 

internal FERCAM personnel who follow the customer from the first commercial contact to the delivery of the 

goods. 

In order to monitor the perception of service quality and company performance, we periodically conduct a survey 

through an external consulting firm specialised in market research, so to guarantee a third-party assessment 

of the results. 

Our company policy includes the following commitments related to Quality: 

Recognize client’s needs and 

inform him during the whole 

performance of service 

Inform the stakeholders about 

our performances 

Measure, evaluate and monitor 

the quality performances to 

look for a constant service 

improvement 

Adopt information and security 

systems that guarantee goods 

safety and integrity during all 

the stages of transport and 

storage 

Provide adequate training and 

information to its employees 

with regard to the activities 

carried out 

Involve the company functions 

at different levels and define 

measurable objectives 


BUSINESS MANAGEMENT SYSTEM 

FERCAM established, implemented and keeps updated its Quality-Environment-Safety integrated management 

system: this latter takes into account social, environmental and economic issues to manage the business 

processes in a perspective of effectiveness and efficiency and to optimise energy and raw material consumption, 

promoting a waste management oriented to reduction and recycling. 

The adoption of a Quality-Environment-Safety management system is intended to provide the company with 

a structured system of processes management and monitoring, oriented to a continuous improvement of 

performances from a point of view of Quality, Environment and Safety. 

In line with these goals, and given that the Quality-Environment-Safety management system is applied to all 

branches, the choice of certified sites from a third party institution was led by the following factors: 

• Control of processes, environmental aspects, risks related to occupational health and safety 

• Sites significance 

Moreover, thanks to the AEO-F certification, FERCAM is acknowledged as a RELIABLE and SAFE partner in the 

international logistic chain, offering quality services and managing the customs supply chain safely. Indeed the 

requirements to obtain and maintain this certification imply the compliance with certain standard concerning 

financial stability, professionalism of the legal entity, efficiency and proven expertise in managing bonded goods. 

INTERNAL AUDIT 

Annually FERCAM plans internal audits in all the branches in order to: 

• Verify processes effectiveness (do the right things) and efficiency (do the right things optimising 

the resources) 

• Monitor the compliance with the reference international standards 

• Monitor the respect of company procedures 

• Monitor the developments and take the opportunities of continuous improvement 

• Verify the proper management of clients and stakeholders reporting 

• Adopt necessary corrective actions in the face of non-compliance detection 

Internal audits are carried out by FERCAM qualified personnel. 

FERCAM SPA 


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GOVERNANCE 


ISO 9001: 

Setting up a Quality 

Management System 

and obtaining ISO 

9001 certification for 

the first 

FERCAM branches 

1993 

2005 

ISO 14001 e SQAS: 

Establishment of 

an environmental 

management system and 

achievement of ISO 14001 

and SQAS certification in 

the Bolzano headquarters 

and workshop 

2012 

AEO-F: 

Certificazione 

AEO-F (Operatore 

Economico 

Autorizzato 

Dogana e 

Sicurezza) 

2015 

SEDEX: 

Adesione a SED 

(Supplier Ethic 

Data Exchange 

ECOVADIS: 

Membership of 

ECOVADIS, global 

platform for CSR 

(Corporate Social 

Responsibility) 

ratings 

2013 

Certificazione 

Reg. 834/07: 

at the end of 

2019 

the certified 

sites are Milan, 

Novara, Pavia, 

Trento and 

Prato 

2014 

834/07 


Milestones of the Company Quality, 

Environment and Safety Management System 

2016 

IFS LOGISTICS: 

IFS Logistics (food logistics) certification: 

Pavia branch. 

OHSAS 18001: Launching the occupational health and 

safety management system and obtaining OHSAS 18001 

certification for the Bolzano, Officina Bolzano, Milan, 

Padua, Bologna, Vignate and Novara sites 

X: 

one a SEDEX 

lier Ethical 

Exchange) 

2018 

2017 

ISO 9001:2015: 

Changeover to ISO 9001:2015 standard. 

At the end of 2019, the certified sites are 

Headquarters and workshop Bolzano, Padua, 

Milan, Novara, Vignate, Bologna, Perugia, 

Trieste, Turin, Naples, Parma, Como, Ancona, 

Anzola dell’Emilia, Rome, Florence, Verona, 

Trento, Veronella, Vicenza, Carpiano and Leinì 

and Livorno 

FORS Silver: 

Bolzano branch 

FIDI 

certification: 

(international 

removals) 

Vignate branch 

FORS 

Silver 

2019 

2020 

SMETA: 

Audit according 

to SMETA 

standard 

at Bolzano 

Headquarters 


ISO 45001: 

Transition to iso 

45001 standard 

status 

FIDI 

certification 

renewal - FAIM 

branch of 

Vignate 

FERCAM SPA 


111

GOVERNANCE 

TECHNOLOGY AND INNOVATION 

THE INFORMATION TECHNOLOGY INFRASTRUCTURE 

Highly reliable and fast Wide Area Networks (WANs) are a key component in delivering all the transport services, 

because they allow to make it safe and equally reliable the data exchange among operational structures of 

FERCAM network, as well as among FERCAM and its clients and partners. 

For a greater security and governance of the service, the management of the infrastructures (not only the 

network’s ones) has always been centralized in the headquarters of Bolzano and entrusted to highly qualified 

internal staff. 

Both internal and external collaboration benefit from equipped meeting rooms (available in the main branches) 

and a system of individual web conferencing that enables all employees, from every workstation (laptop, 

smartphone, tablet…), to make virtual meetings both with colleagues and outside persons. It is a real technological 

innovation that facilitates communication beyond geographical distances and that will contribute to improve 

life quality. 

We have also started digitalisation processes of the documentation, which on one side consent to reduce 

environmental impacts of the activities and on the other side it represents an advantage in terms of flexibility: 

fewer manual operations means saving of time, with immediate advantages for the organization of team 

activities. 

In particular, we have already digitalised the exchanges with 100% of the FERCAM Group partners making use 

of FERCAM Factor service, the Group society that offers factoring services to FERCAM suppliers. 

Furthermore, thanks to modern technology outcomes, such as TMS (Transportation Management System) 

and satellite tracking, empty kilometres have been reduced and are limited today to the necessary to reach 

the closest loading place. They also allow on one hand to reduce consumptions and emissions and on the other 

hand to deliver a more efficient service. 

Technology at FERCAM is not an end in 

itself: it makes work more efficient and 

improves the user experience of 

services 


IT SOLUTIONS TO SUPPORT CLIENTS 

B2B portal: through one of its own portal, FERCAM is able to offer to its clients the following services: Tracking 

& Tracing, Transport documents and do-it-yourself shipping label, Collection management, Orders creation and 

logistics reporting, Documentary consultation, Customer-care support. 

EDI solutions: exchanging information and documents in complete safety with the client is fundamental: in 

order to automating such steps, FERCAM adopts an EDI system (Electronic Data Interchange), which allows 

to make over 100.000 electronic transactions per day. The system of IT integration permits to reduce mistakes 

linked to data entry and so an increased information quality. 

Sender 

Customer 

Collegamento cliente 

FERCAM branches 

Online connection 

Recipient 

Customer 

Booking 

collection 

via web 

POD 

in real time 

Pick-up 

Branch of 

departure 

Labelling 

Checking 

weights 

and volumes 

Reading 

Barcode 

at load 

Primary 

Traction 

Reading 

Barcode 

at unload 

Arrival 

branch 

Red. Barcode 

distribution 

list 

Delivery 

INDUSTRY 4.0 

The introduction of solutions according to the logic of Industry 4.0 in the logistics world will allow to strengthen 

the automation of processes and a better data exchange. 

In particular, innovation in logistics means the introduction of new systems that make it possible to: 

• automate the storage, handling and transport of goods, 

• automate the collection and transmission of data among interconnected objects, integrating different 

systems along the entire supply chain. 

In this context, FERCAM develops partnerships aimed on one hand to processes automation and on the other 

to develop solutions and synergies for energy transition of the logistics industry. 

FERCAM SPA 


113

GOVERNANCE 

PARTICIPATION IN ASSOCIATIONS 

FERCAM is a member of ANITA, association of Confindustria, which represents companies of road haulage 

goods and logistics that operate in Italy and Europe. 

ANITA was founded in 1944 and it is a trade association that supports growth of business, culture and competition 

of Italian transport companies. 

It also supports companies’ growth policies in accordance with greater efficiency goals combined with respect 

of environment, law and safety, promoting intermodal transport development. 

The Association promotes the harmonization of European states legislations to guarantee fair and equal 

competitiveness conditions for all the Union operators. 

FERCAM joined also to the following associations: Assoimprenditori Alto Adige, IATA, Assologistica, IELA, 

IAM, FIDI. 

The awareness of the importance of cooperating with other companies of goods-transport 

and logistics sector to develop and support a sustainable growth is attested by the desire 

to contribute within the association. 

In this perspective, our President Thomas Baumgartner is currently committed with the 

following appointments: 

• President of Anita Trade Association 

• Member of Chamber Council of Bolzano CCIAA di Bolzano on behalf of transport and 

forwarding 

• President of the section Transport of persons, goods and logistics of Assoimprenditori 

Alto Adige association 

• Member of the Chamber Council of the Bolzano Chamber of Commerce 


FERCAM SPA 


115

METHODOLOGICAL NOTE 

REPORTING STANDARDS APPLIED 

Fercam S.p.A. Sustainability Report was drawn up inspiring to national and 

international standards on Corporate Social Responsibility and in particular 

taking as reference the guidelines of GRI Sustainability Reporting Stanrdards 

Core Option. 

Applying such standard and using specific indicators, the company is able to present 

to relevant stakeholders its performances considering the three dimensions: 

economic, social and environmental. 

Our previous 2020 Sustainability Report has been published online on our website. 

REPORTING FRAMEWORK 

This report concerns Fercam S.p.A., with representative data of Bolzano 

headquarter and all Italian branches; where expressly indicated, data are provided 

at Fercam Group level. 

With regard to economic performances, the report includes data of Fercam Group 

consolidated financial statement, to which we added the specific detail of Fercam 

S.p.A. 

This report refers to data as at 31.12.2021, compared with the previous two years. 

It was approved by the President and the CEO of Fercam S.p.A. and was submitted 

for assurance by a third part institution, Bureau Veritas. 

The document will be updated annually and is available in the Chapter “QHSE – 

Environment and Sustainability” of our website www.fercam.com. 

GRI CONTENT INDEX 

The correlation table (GRI Content Index) allows for the timely identification of 

the indicators of the adopted standard and their references within the document. 

GRI 100 - UNIVERSAL STANDARD 

Management approach 

The illustration of the material aspect, its components, and the evaluation of the management approach take into account 

the requirements of GRI 103: 103.1 - 103.2 - 103.3. 


GRI 102 - GENERAL DISCLOSURES 2016 


Page / reference 

1. ORGANIZATIONAL PROFILE 

102-1 Name of the organisation Chapter “Introduction” 

102-2 

102-3 

102-4 

102-5 

102-6 

102-7 

102-8 

102-9 

102-10 

102-11 

102-12 

102-13 

2. STRATEGY 

Activities, brands, products and services 

Location of headquarters 

Location of operations 

Ownership and legal form 

Markets served 

Scale of the organization 

Information on employees and other workers 

Supply chain 

Significant changes to the organisation and 

its supply chain 

Precautionary Principle or approach 

External initiatives 

Membership of associations 

Chapter “Introduction” 

Chapter “Introduction”+ final page 





Chapter “People and territory” 


No substantial changes are noted 

Chapter “Principles and values” 



102-14 

Statement from senior decision-maker 

CEO Letter 

3. ETHICS AND INTEGRITY 

102-16 

4. GOVERNANCE 

102-18 

102-26 

102-32 

Values, principles, standards, and norms of 

behaviour 

Governance structure 

Role of highest governance body in setting 

purpose, values and strategy 

Highest governance body’s role in 

sustainability reporting 


Sezione “Principi e valori” 

Sezione “Principi e valori” 

Paragrafo “Nota metodologica” 

5. STAKEHOLDER ENGAGEMENT 

102-40 

102-41 

102-42 

102-43 

List of stakeholder groups 

Collective bargaining agreements 

Identifying and selecting stakeholders 

Approach to stakeholder engagement 

Sezione “Introduction” 

Sezione “Le persone e il territorio” 



102-44 

Key topics and concerns raised 


6. REPORTING PRACTICE 

102-45 

102-46 

102-47 

Entities included in the consolidated financial statement “Methodological note” 

Defining report content and topic 

boudaries 

List of material topics 

“Methodological note” 

“Methodological note” + Chapter 

“Introduction” 

102-48 

Restatements of information 

No revision 

FERCAM SPA 


117

102-49 

102-50 

102-51 

102-52 

102-53 

102-54 

102-55 

102-56 

Changes in reporting 

Reporting period 

Date of most recent report 

Reporting cycle 

Contact point for questions regarding the 

report 

Claims of reporting in accordance with the 

GRI Standards 

GRI content index 

External assurance 

No significant changes from previous periods. 

The Sustainability Report 2021 is also set up by 

incorporating ESG criteria 


Year 2020 


“Information and contacts” 


“GRI Content Index” 


ECONOMIC DISCLOSURES - GRI 200 


PAGE / REFERENCE 

GRI 201 – ECONOMIC PERFORMANCE 2016 

201-1 Direct economic value generated and 

distributed 


GRI 203 - INDIRECT ECONOMIC IMPACTS 2016 

203-2 

Significant indirect economic impacts 



GRI 205 – ANTI-CORRUPTION 2016 

205-1 

205-2 

Operations assessed for risks related to 

corruption 

Communication and training about anticorruption 

policies and procedures 



ENVIRONMENTAL DISCLOSURES - GRI 300 

INFORMATIVA GRI 

RIFERIMENTO / ANNOTAZIONE 

GRI 302 – ENERGY 2016 

302-1 

302-4 

302-5 

Energy consumption within the organization 

Reduction of energy consumption 

Reduction in energy requirements of 

products and services 

Chapter “Environmental sustainability and innovation” 



GRI 303 - WATER AND EFFLUENTS 2018 

303-1 

Interactions with water as a shared resource 


GRI 305 – EMISSIONS 2016 

305-1 

305-2 

305-5 

Emissioni dirette di GHG (Scope 1) 

Energy indirect (Wcope 2) GHG emissions 

Reduction of GHG emissions 


Chapter “Environmental sustainability and 

innovation” 


GRI 305 – EMISSIONS 2016 

306-1 

306-2 

Water discharge by quality and destination 

Waste by type and disposal method 


innovation” 


innovation” 


306-3 

Significant spills 


innovation” 

SOCIAL DISCLOSURES - GRI 400 

INFORMATIVA GRI 

PAGE / REFERENCE 

GRI 401 – EMPLOYMENT 2016 

401-1 

401-2 

New employee hires and employee turnover 

Benefits provided to full-time employees 

that are not provided to temporary or parttime 

employees 



GRI 402 – LABOR/MANAGEMENT RELATIONS 2016 

402-1 

Minimum notice periods regarding 

operational changes 


GRI 403 – OCCUPATIONAL HEALTH AND SAFETY 2018 

403-1 

403-2 

403-3 

403-4 

403-5 

403-7 

403-8 

403-9 

403-10 

Occupational health and safety 

management system 

Hazard identification, risk assessment and 

incident investigation 

Occupational health services 

Worker participation, consultation, and 

communication on occupational health and 

safety 

Worker training on occupational health 

and safety 

Prevention and mitigation of occupational 

health and safety impacts direclty linked by 

business relationships 

Workers covered by an occupational 

health and safety management system 

Work-related injuries 

Work-related ill health 










GRI 404 – TRAINING AND EDUCATION 2016 

404-1 

404-2 

Average hours of training per year per 

employee 

Programs for upgrading employee skills 

and transition assistance programs 



GRI 412 - HUMAN RIGHTS ASSESSMENT 2016 

412-1 

Operations that have been subject 

to human rights reviews or impact 

assessments 


innovation” 

GRI 418 – CUSTOMER PRIVACY 2016 

418-1 

Substantiated complaints concerning 

breaches of customer privacy and losses of 

customer data 


FERCAM SPA 


119

Assurance Statement addressed to Fercam S.p.A 

stakeholders 

1. INTRODUCTION 

Fercam S.p.A. has commissioned Bureau Veritas Italia S.p.A. (“Bureau Veritas”) an 

independent assurance of its 2021 Sustainability Report (“Report”), for the purpose of 

providing findings over: 

• the accuracy and quality of published information concerning its sustainability 

performance; 

• the correct application of those reporting principles outlined in the Report’s 

methodology, in particular Global Reporting Initiative Sustainability Reporting 

Standards (GRI Standards) – Level Core. 

2. RESPONSIBILITY, METHODOLOGY AND LIMITATIONS 

Fercam S.p.A. alone had the responsibility of collecting, analyzing, consolidating and 

presenting information and data included in its Report. Bureau Veritas responsibility 

has been to perform an independent assurance against defined objectives and to 

formulate the conclusions reported in this Statement. 

The assurance performed has been a Limited Assurance in accordance to the ISAE 

3000 standard, through sample application of audit techniques, including: 

• review of Fercam’s policy, mission, values, commitments; 

• review of records, data, procedures and information-gathering systems; 

• interviews to members of the working group responsible for drafting the Report; 

• interviews to company representatives from various functions and levels, including 

top management; 

• overall verification of information and general content of the 2021 Sustainability 

Report Fercam S.p.A. 

The verification activities were conducted at the company’s headquarters in Via Curie 

2 – Bolzano and partly for specific needs in remote mode, we believe we have 

obtained sufficient and adequate evidence to support our conclusion. 

The assurance has covered the whole 2021 Sustainability Report Fercam S.p.A, with 

the following limitations: for economic and financial information, Bureau Veritas only 

verified their consistency with the Consolidated Financial Statements of Fercam 

Bureau Veritas | C2 - Internal 


Holding Group and the revenues generated only by parent company Fercam S.p.A; 

for activities outside the reference period (1 January 2021 – 31 December 2021) and 

for statements of policy, intent and objective, Bureau Veritas verified their consistency 

against the outlined reporting methodology. 

3. CONCLUSIONS 

Following the assurance activities described above, nothing has come to our attention 

to indicate that information and data in the Report are inaccurate, incorrect or 

unreliable. In our opinion, the Report provides a trustworthy representation of Fercam 

S.p.A activities conducted by during the year 2021 and of main results achieved. 

Information is reported generally in a clear, comprehensible and balanced manner. 

In the illustration of activities and results, in particular, Fercam S.p.A has paid attention 

to adopt a neutral language, avoiding as far as possible the self-referentiality. 

With regards to the reporting methodology outlined by the organization in its Report, 

it is our opinion that principles from the GRI Standards (Stakeholder Inclusiveness, 

Sustainability Context, Materiality, Completeness, Accuracy, Balance, Clarity, 

Comparability, Reliability, Timelines) were duly implemented. Based on our assurance 

activities, a “Core” level of implementation has been achieved. We also confirm that 

our activities met the GRI requirements for external assurance. 

4. DECLARATION OF INDEPENDENCE, IMPARTIALITY AND 

COMPETENCE 

Bureau Veritas is a global organization specialized in independent assurance, 

inspection and certification activities, with over 190 years history, 78.000 employees 

and an annual turnover of more than 4,6 billion euro in 2020. 

Bureau Veritas applies internally a Code of Ethics and we believe there were no 

conflicts of interest between members of the assurance team and al the time of the 

assurance. 

Bureau Veritas Italia S.p.A., 

Milan, 24.10.2022 

Giorgio Lanzafame 

Local Technical Manager 

Bureau Veritas | C2 - Internal 

FERCAM SPA 


121

For further information, please contact 

Quality, Environment & CSR Head of Department: Lorena Biasi 

Telephone: 0471/530000 

Email: quality@fercam.com 


SUSTAINABILITY REPORT - ESG 2021 FERCAM SPA 

PROJECT BY: 

» Quality, Environment and CSR office 

INTERNAL SUPPORT: 

» HR 

» Prevention and Protection Service 

» Property Management Office 

» Insurance, Legal and Compliance Office 

» Budget and Tax Office 

» Marketing and Tender Office 

» Procurement Management Office 

» Purchasing Office 

» Controlling Office 

» Administration Office 

» IT Office 

» Vehicle fleet Office 

DESIGNED BY: 

Marketing Office 

PHOTOS: 

Archive FERCAM SPA 

Archive immagini Shutterstock 

Archive immagini UNDRAW 

We would like to thank all our employees who made our 

Sustainability Report possible! 

President 

Dott. Thomas Baumgartner 

CEO 

Dott. Hannes Baumgartner 

FERCAM SPA 


123

Sustainability 

Report 

FERCAM SPA 

2021

Sustainability Report 2021

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