The Garage 348

The
Supporting the Independent Garage and MOT sector
Issue 348
March 2023
DRIVERS CALL
ON COUNCILS
PACKED WITH
ALL THE LATEST
GARAGE AND
WORKSHOP
NEWS, EVENTS
& FEATURES
TO FIX
UK ROADS
EARN YOUR
CUSTOMERS TRUST
by Onkar Chahal
NTDA responds to DfT
consultation on changes
to MOT frequency
HELLA
manufactures
500 millionth
accelerator
pedal sensor
Please visit our website - www.garageandmot.com
1 Front.indd 1 06/03/2023 14:54

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ISN Europe Hofmann Online.indd 1 06/03/2023 15:41

The
Supporting the Independent Garage and MOT sector
Issue 348
March 2023
Welcome to the latest issue of The Garage.
We have a packed issue for you this
month with news and updates
from the automotive industry.
We hear from the NTDA as they join
the discussion regarding the date of a
first MOT. As ever the NTDA provide an
insightful take on the subject, you can read
what they have to say on page 26.
We look forward to meeting up with
those of you who will be attending Kinetic
later this month. The seminar and show
take place on 22nd and 23rd at the Telford
International Centre and we will be in
attendance, so come along and say hello.
Our resident expert technician Onkar
Subscribe to
The Garage
Chahal, reminds us that we have to earn
our customers trust over on page 12.
Plus, we have all the usual news,
views and product information from the
industry.
Enjoy the magazine.
Paul Gregory Editor
paul.gregory@ppmedia.co.uk
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3 Comment.indd 1 06/03/2023 14:56

CONTENTS
Inside
News
06. HELLA - manufactures 500 millionth accelerator
pedal sensor.
07. IGA - calls for clarification to draft Motor Vehicle
Agreements Block Exemption Order.
08. New Tow Show sponsors announced - The Tow Show
team are delighted to announce a new headline sponsor
for 2023, Kingfisher Motor Trade insurance.
Stuart James, IGA Chief Executive
10. Kinetic, the countdown begins - Hosted by one of
the original presenters of Top Gear and Fifth Gear,
motoring journalist and transport campaigner, Quentin
Willson, brings his flair and insights to Kinetic, which is
measuring up to be the biggest event yet.
12. Earn your customers trust - with industry insider,
Onkar Chahal.
14. The Motor Ombudsman - A record number of views for
The Motor Ombudsman’s online Knowledge Base.
15. LKQ Corporation acquires Uni-Select - Uni-Select Inc,
the parent company of GSF Car Parts and The Parts
Alliance, have announced its acquisition by LKQ.
16. Motul partners with Masters of Motoring - Motul is
delighted to announce a new association with the UK’s new
prestige motoring event, Masters of Motoring, which is the
latest offering from organiser, Great British Motor Shows.
24. Drivers call on councils to fix potholes - British drivers are
calling on local councils to invest some money into roads
- as 93 percent admit they believe that local councils need
to drastically increase their budgets to keep UK roads safe.
26. NTDA responds to DfT consultation on changes to MOT
frequency. On the 18th January 2023, the DfT launched
a new consultation: Changes to the date of the first MOT
test and research into other MOT enhancements.
As expressed on many previous occasions, it is the view
of the NTDA and its members, that the date of the first
MOT should remain at 3 years for motorcycles, cars and
light goods vehicles.
BEST RANGE.
BEST AVAILABILITY.
AUTOELECTRO.CO.UK
+44 (0) 1274 656101
People
32. People stories and movements from around your industry
Your data
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4 THE GARAGE
4 Contents.indd 1 06/03/2023 15:53

Quality
without
compromise
Eicher brake pads and discs are exclusively manufactured
in quality-controlled production facilities. We use carefully
selected materials and formulations to meet the performance
and comfort standards of leading vehicle manufacturers.
All Eicher’s brake pads and discs meet the “parts of matching
quality” requirements in the BER EEC Commission Regulation
461/2010 (Block Exemption certified) so they won’t invalidate
vehicle warranties, and conform to ECE R90, the European
standard for brake performance and safety – so you can fit
Eicher with total confidence.
The Eicher brake friction range includes over 1,000 part
numbers, providing coverage of 97% of the UK vehicle parc.
• Over 260 quality control checks completed for brake pads
• Bolts & accessories included with the pads where applicable
• 100% Copper free pads – strong green credentials
• Alternative to OE without compromising on quality
• Nationwide stock – local availability across UK and ROI.
* Our braking warranty is no quibble. It does not include off road use (4x4 days or track days).
It does not cover alterations outside of the manufacturers specifications.
Call your local branch now!
LKQ ECP.indd 1 06/03/2023 14:58

NEWS
HELLA
manufactures
500 millionth
accelerator
pedal sensor
HELLA, the automotive supplier
operating under the FORVIA umbrella
brand, has surpassed the mark of 500
million electronic accelerator pedal
sensors. The first accelerator pedal
sensors rolled off the assembly line
more than 25 years ago and now with a
market share of more than 40 percent,
HELLA is the worldwide market leader,
supplying numerous international
automotive manufacturers from a global
network with nine production sites. In
the summer of last year, HELLA also put
an ASIL D fail-safe accelerator pedal into
series production, which represents
the highest safety standards in the
automotive industry.
Accelerator pedal sensors detect the
position of the pedal and transmit the
corresponding command to accelerate
or reduce engine power to the engine
control unit. “Our pedal sensors are an
excellent example of the many HELLA
electronic components that contribute
to safe and comfortable mobility in our
everyday lives,” says Marco Döbrich,
who is responsible for the product
segment sensors at HELLA. “The fact
that we have earned our position as the
global market leader in this field since
we entered the market demonstrates
our ability to bring sensors into
production in a cost-efficient way that
are not only robust, but highly precise.
With a defect rate significantly below
one part per million, they are also the
industry benchmark in terms of quality
and reliability.”
HELLA has been active in the market
for accelerator pedal sensors since 1996
and was the first manufacturer in the
world to have accelerator pedal sensors
that transmit the driver’s command
to the engine control unit via purely
electronic signals without the aid of
mechanical elements (by wire), in series
production. Accelerator pedal sensors
are designed to combine the accelerator
pedal, pedal force generation and
signal generation in a compact, modular
unit. This allows the design and feel of
the pedal to be adapted to individual
customer requirements. The heart
of the module is the self-developed
wear-free sensor concept CIPOS®
(Contactless Inductive Position Sensor),
which HELLA has launched on the
market for the first time.
At the same time, HELLA is working
on new pedal concepts that realise a
new interior design with optimised and
flexible footwell areas. “Automated
vehicles will have new requirements in
terms of design and comfort,” Döbrich
added. “The market for active safety
technologies, which includes our pedal
sensors, will therefore continue to
grow. Our many years of experience and
market leadership in the field enable us
to supply our customers with high-performance,
high-precision sensors and
offer them customised solutions.”
6 THE GARAGE
6,7 News IGA.indd 1 06/03/2023 14:59

NEWS
IGA calls for clarification to
draft Motor Vehicle Agreements
Block Exemption Order
The Independent Garage Association (IGA) is
calling for clarification to the new UK Motor
Vehicle Block Exemption Order (MVBEO), to
ensure that consumers are given clear information
on their freedom to choose who repairs their
vehicles and are not financially disadvantaged by
the new regulation.
Stuart James, IGA Chief Executive comments:
“While the draft MVBEO legislation strengthens
many areas of the existing MVBER, there are
several areas which could be detrimental to
consumers unless further clarifications are made.
“Of particular concern is the lack of
requirement for in-vehicle messaging to inform
customers that they have an alternative solution
for servicing via an independent operator.
We would also like to see a requirement for
authorised repairers to make it clear to consumers
that they can choose who services, maintains
and repairs their vehicle without invalidating its
warranty.
“In addition, the MVBEO makes no reference to
a mechanism for independent operators to access
security related information for repairs. Whilst we
understand access to such sensitive information
needs an element of control, it is vital that there is
a recognised system in place for vetted businesses
or individuals to provide these services to
consumers to ensure fair competition and timely
access to vehicle repairs.
“As the voice of the UK’s independent garage
sector, the IGA has responded to the MVBEO
technical consultation with a comprehensive
set of recommendations and will continue to
provide feedback at every step to ensure that the
MVBEO safeguards freedom of choice and fair
competition for UK motorists.”
Stuart James, IGA Chief Executive
Bowmonk & Tapley have for decades been the most
recognised and trusted names in portable brake testers.
The Bowmonk BrakeCheck is the electronic version that carries
on from that pedigree.
BrakeCheck is DVSA approved for all classes of vehicle
and it records braking efficiency and percentage of braking
imbalance.
• Portable & easy to use
• No connections to vehicle required
• GEA MTS Connected Approved (Upgrade Available)
• DVSA approved for all classes of vehicle
• Print results to optional portable wireless printer
• Approved for 6-weekly checks
• Download results to PC (optional software required)
• Approved for quarterly brake test requirements
• Records braking efficiency and percentage of braking imbalance
Bowmonk Ltd, Diamond Road, Norwich, NR6 6AW T: +44 (0)1603 485 153 E: info@bowmonk.com www.bowmonk.com
6,7 News IGA.indd 2 06/03/2023 15:00

NEWS
NEW TOW SHOW SPONSOR
Kingfisher Motor Trade
The Tow Show team are delighted
to announce a new headline
sponsor for 2023, Kingfisher
Motor Trade insurance.
Kingfisher Insurance, a long
standing name in the insurance
world, are entering the
automotive industry with their
Kingfisher Motor Trade brand,
headed by recovery industry
insurance expert Pauline Brookes.
Pauline’s experience in the
industry has given her a unique
insight into what today’s recovery
business needs from an insurance
provider, with a solution to fit all
sizes of operator.
Nick Phipps, Tow Show Director
said: “We’re thrilled to have
Kingfisher Insurance on board
as our main sponsor. Kingfisher
Insurance are bringing a new
product to the industry that is
going to make a real difference to
operators, and we are delighted
they have chosen to work with
the Tow Show and Professional
Recovery magazine.”
Pauline Brookes, Head of
Kingfisher Motor Trade, said:
“We are delighted to be working
with the team at Professional
Recovery and are excited to
be the headline sponsor of
this year’s Tow Show. Our new
Kingfisher Motor Trade product
has some great features and
benefits designed specifically for
the recovery market, and we are
putting traditional service values
at the heart of our business – so
you know you’ll be well looked
after. We look forward to seeing
you all at this year’s show.”
You can read a full interview
with Pauline in the next issue.
For more information visit
www.kingfisherinsurance.com/
motortrade
Kingfisher Motor Trade - Launching Soon!
A new motor trade insurance provider
that you’ll want to meet!
We are an established and experienced
team of motor trade insurance professionals,
who have created a brand-new product for
today’s motor traders. Traditional broker
service values are embedded in our DNA,
so we don’t take any short cuts, but instead
take the time to visit every business and
ensure you get the cover you need to let
you sleep easy at night.
kingfisherinsurance.com/motortrade
0330 174 4702
Kingfi sher Motor Trade is a trading name of Stewart Miller McCulloch & Company (Insurance Brokers) Ltd, registered in England No
01469545. Stewart Miller McCulloch & Company (Insurance Brokers) Limited is authorised and regulated by the Financial Conduct Authority
(FCA) No 310218. Registered offi ce: 768 Hagley Road West, Oldbury, West Midlands B68 OPJ.
Our friends at
Kingfisher
Motor Trade
are definitely
worth a call!
DOCIDM250
8 THE GARAGE
8,9 News Kingfisher.indd 1 06/03/2023 15:01

NEWS
Pauline Brookes, Head of Kingfisher Motor Trade announces their sponsorship of the Tow Show with Tow Show Director Nick Phipps.
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THE GARAGE 9
8,9 News Kingfisher.indd 2 06/03/2023 15:01

NEWS
KINETIC
The countdown begins
With only a few weeks to go, Vizion’s conference returns
on March 22nd and 23rd, at one of the largest event
venues in the UK, Telford International Centre.
Hosted by one of the original presenters of Top Gear and Fifth
Gear, motoring journalist and transport campaigner, Quentin
Willson, brings his flair and insights to Kinetic, which is
measuring up to be the biggest event yet.
Kinetic, let’s move forward together. A powerful statement that
embodies the strategic thinking of Vizion. Bringing together repairers,
partner businesses, insurers, vehicle manufacturers and suppliers, we
are collaborating to rise above the stresses and restrictions felt by us
all in recent years, to embrace a much more positive future.
Designed to take delegates on a journey over the two-day event
from current status to what the future holds. Kinetic looks at the
critical shifts in the sector which affect the entire automotive
ecosystem. Innovations in design such as; connected car; fuel types,
electric and hydrogen; and key factors such as the environment
and energy are all part of a packed agenda. New processes and
innovation in digital systems continue to turn challenges in to
opportunities.
By using the combination of exhibition, live conference and casual
networking opportunities Vizion continue to build on the success of
previous events for everyone who attends Kinetic.
There are many important things to demonstrate and discuss, one
the biggest drivers of change and most important to us all is sustainability
and as such, this plays an important part at Kinetic.
“Working together, we have a business and moral obligation to
do all we can to drive sustainability. This drive has the power to
harness great potential, we see sustainability as the catalyst for
many opportunities and positive change, beyond the immediate and
environmental imperatives” explains Chris.
Vizion R&D teams are constantly reviewing what can be done
better, and how Vizion, our customers, our partners and our
suppliers, can collaborate to build better, more sustainable solutions,
providing opportunities to become more aware, to expand our
knowledge and share the success.
There is no hiding from our collective environmental responsibilities,
and these are so big, and the targets so challenging, that no one
person or business can resolve them alone. We can, and will, make a
bigger difference together, through better, collective thinking. Saving
the planet doesn’t need to cost the earth.
Understanding the commercial space is critical and we will be
joined by a number of insurers at this year’s event, with discussions
and presentations by representatives from Aviva and AXA.
Additionally, this year’s event will be enriched with a second day,
which will increase the focus on vehicle manufacturing and the
future technologies that are now very much here in our present,
such as connected car, BEV and Hydrogen, and what this will mean
for our industry.
Chris Mckie said “Our vehicle manufacturer partners have been
hugely supportive. Kinetic welcomes Ford and Stellantis as sponsors,
along with BMW, JLR, Lotus, Nissan, Porsche, Toyota, Volvo and
VW Group, at this stage as. In some cases, as speakers showcasing
technologies and discussing their strategies and drivers for future
solutions, their approach to repair, the customer and the effect the
connected world will have on our industry. This is no longer classed
as tomorrow, this is the real world today, and I think some will be
surprised how real world it is in some cases. The speed of change
has never been so quick.”
Another area of focus will be cyber strategy and the need to be
even more secure, vigilant, and resilient.
“With emerging technologies, data analytics, connected car
and machine learning, a philosophy of ‘it won’t happen to me’ is a
dangerous one. There has been a number of high-profile companies
in the sector that have been victims of cyber-attacks, it is not about
fault when these things happen, but we do need to see what we can
learn, to look at these risks and what can be done to reduce all party
risk in this ongoing battle.”
Our conference and exhibition promises to inspire and show the
latest services, products, and innovations on offer by Vizion and
leading businesses, big and small, dedicated to the repairer and our
industry as a whole. Take the opportunity to make new connections,
do business, collaborate and share ideas with a huge cross section of
the industry and an extensive array of sponsors and exhibitors from
global businesses.
Chris Mckie said “Vizion has grown hugely and diversly since our
launch, we could not have grown to our current scale or achieved
so much success without the trust and support of our partners and
without us trusting and supporting them.
Collaboration has always been the Vizion way, regardless of size,
everyone involved is a contributor to the whole and our combined
success and resilience. To see so many of our partners; from the
original teams to the brand new; growing with us and attending
Kinetic is genuinely heart-warming. Every sponsor, exhibitor and
delegate bring a different perspective and contribution, ensuring
Kinetic has the widest possible appeal, with some of the most
compelling content that should simply not to be missed.”
Kinetic has something for everyone, our intent is to share openly
our thoughts to motivate, engage in open discussions on the most
important areas of change, new and old, so we can all move forward
together and fulfil a shared potential.
10 THE GARAGE
10 News Kinetic.indd 1 06/03/2023 15:02

AT KINETIC, WE’RE ON A MISSION TO
INSPIRE AND MOTIVATE REPAIRERS,
HIGHLIGHT INNOVATION, AND
IMPROVE PROCESSES FOREVER.
FUTURE OF
REPAIR.
LIVE.
Kinetic is a 2 day event specifically for the repairer and collision
VIZION PRESENTS
market with expert sessions, industry leading exhibitors and
content that will EXHIBITION leave | CONFERENCE you motivated | NETWORKING and look forward for the
year ahead.
Vizion will also focus on the latest developments and innovation
from Vehicle Manufacturers, with discussions and keynotes on
tomorrow’s technology, VIZION the connected PRESENTS car and what it means
for our industry.
EXHIBITION | CONFERENCE | NETWORKING
In addition to this you will also have the opportunity to network
during the day and the evening with 100’s of like-minded
professionals who are as passionate about the collision industry
as you are.
Have a product or service?
Exhibiting with us will create massive visibility for your
innovative products and services, as well as building long-lasting
business relationships with a highly targeted audience.
Visit www.kineticevent.net to find out more
and book you place and let’s move forwards,
together.
VIZION PRESENTS
EXHIBITION | CONFERENCE | NETWORKING
CONFERENCE. EXHIBITION. NETWORKING.
22nd-23rd MARCH 2023
TELFORD INTERNATIONAL CENTRE
REGISTER NOW
Diamond Sponsors
Platinum Sponsors
VIZION PRESENTS
Gold Sponsors
EXHIBITION | CONFERENCE | NETWORKING
Event Partners
Kinetic FP.indd 1 06/03/2023 16:01

NEWS
EARN YOUR
CUSTOMERS
TRUST
By Onkar Chahal
Back in the first year of business it was just my wife and I,
running a (very) small business from a (very) small unit. One
day my wife tells me we got a new customer coming in at
the end of the day to drop his 530i off and that he’ll need the
courtesy car. When we stop for lunch, I wash and vac the car for
him, first impressions and all that.
Just before we close, he arrives, we introduce ourselves,
fill out a job sheet, exchange keys and away he goes. Next day
when I start it up for the road test I notice an extended crank
time, I carry out the road test and it’s slightly down on power
in the higher rpm, confirming my thoughts. I drain the oil and
interrogate the ECU, sure enough the cam sensor is down. I finish
the vehicle check and all else is good, so I give my wife the job
sheet, she prices up the repair and calls him. Then she comes
through to the workshop.
“He wants to talk to you” she tells me as she offers me the
phone. Bugger, this isn’t good.
“Now listen here Onkar, this is the first time this car has been
out of the dealer network, and I’ve driven it from new. It’s not
down on power and it always starts first time. If we’re going to
carry on, I need to feel I can trust you. There’s nothing wrong with
that engine, is there?”
I’m a little nervous as to what I can say. Agree with him and it
sounds like I’m making it up, disagree and it could become an
argument and he’s a new customer. What do I do now? My wife is
looking at me as if I know what to do, so I say the first thing that
pops into my head . . .
“How about I fit the sensor, you take the car away and I’ll not
charge you for a week. When we call you for payment, if you
haven’t noticed any difference in how it starts or runs then don’t
pay. If you do notice and are happy you can pay. How does that
sound?” I ask him, cheeks clenched tight?
He agrees, I fit the sensor, reset the adaptations and give it
quick wash and vac. He arrives, swaps cars and leaves, no small
talk, no smile. Bugger we’ve lost that customer for sure, money
out the door.
Within the hour my wife walks in the workshop with a massive
smile on her face . . .
“He’s just rang and paid. He wanted to say thank you, he was
very impressed and wanted to say sorry for not believing you.
Plus, he’s booked his wife’s car in for a service!”
When I see him the next week he shakes my hand, looks me
square in the eyes and apologised to me.
“I must admit I thought you were trying it on, but I can’t believe
the difference it’s made to how the car drives. I just want to say
sorry for not believing you. I drove it home and it reminded me
how good it used to be. Thank you.”
He continued to become one of our best customers for years,
two services and mot’s a year, every year. He also sent his sister,
neighbour and a mate from the rugby club to us.
I learnt two things from him on that day.
There’s two ways to build a business, treat every customer as a
one-time hit or build a relationship with them steadily.
When you shake someone’s hand, do it like you mean it and
look them in the eye.
Two things I continue to do today.
12 THE GARAGE
12,13 News Onkar.indd 1 06/03/2023 15:04

NEWS
Suffolk New College
to host third OESAA
Academy Live event
The Original Equipment Suppliers Aftermarket Association is
delighted to announce that Suffolk New College will host OESAA
Academy Live on Friday 31st March and Saturday 1st April.
Following the debut success at Lincoln College and
the excitement of the imminent event at Castleford
College (24th and 25th February), OESAA is thrilled to
move the roadshow to East Anglia.
The organisation is confident its network of expert
technical trainers will motivate a new generation of motor
vehicle superstars and inform enthusiastic automotive
professionals.
Held on Friday 31st March at Suffolk New College
in Ipswich, current college students will be invited to
participate in a series of bespoke sessions. These will
focus on vehicle and product innovation, diagnosis and
repair. Learners will also be treated to an audience with
inspirational industry speakers, all of whom will share their
automotive journey and highlight potential pathways into the
industry.
Trade professionals, meanwhile, are invited to join
OESAA members on Saturday 1st April. They’ll be offered a
masterclass, learning about similar topics to the students
but in more depth and practical in today’s workshop
environment.
For instance, Banner Batteries is set to make its
OESAA Academy Live debut. Russell Shea will explain why
the demand for lead-acid batteries is set to increase
exponentially in the next 20 years. This despite the rapid
emergence of lithium-ion batteries within the automotive
sector following the development of EVs and hybrids.
Meanwhile, representatives from Brembo, Dayco, ZF,
DENSO and MAHLE Aftermarket have all confirmed their
attendance and will offer presentations. Laser Tools,
Schaeffler with a REPXPERT van and Garage Services Online
will have a presence in the workshop arena.
Suffolk New College Business Innovator, Thomas Smith,
said: “Suffolk New College is proud to be working with OESAA
and its member organisations on the OESAA Academy Live
event. It is fantastic to offer our learners and apprentices the
opportunity to learn from leading manufacturers, and to see
the industry taking a keen interest in the next generation. It’s
vital that industry partners with education, and this event
is a great example of that. OESAA Academy Live gives our
learners and apprentices front row seats to technological
advances and best practice methods.”
Thomas is also excited at the prospect of welcoming
industry professionals on campus in Ipswich: “They’ll be able
to engage in the same great learning opportunities, meeting
industry leading professionals, exploring technological
advances, and understand how to implement best practice
within their own organisations. They will also be able to
explore our new Net Zero Skills Centre, which features
an electronic vehicle maintenance and repair workshop,
from which we will be offering training to motor vehicle
professionals.”
OESAA Chairman, Nigel Morgan, is ecstatic to see the
OESAA Academy Live roadshow grow in stature and believes
the format is quickly becoming a proven recipe for success.
He said: “We’re busy putting the finishing touches to the
Castleford College preparation, yet we’re already busy planning
ahead, such has been the enthusiasm and desire from colleges,
like Suffolk New College, to host these type of events.
“The appetite for these training sessions is inspiring, and
we are confident that we can repay the colleges, students
and professionals by delivering invaluable presentations and
networking opportunities. We want to futureproof the industry in
both the short and long-term and believe OESAA Academy Live
can help achieve that.”
To register for either Castleford College or Suffolk New College
events, visit:
www.oe-suppliers.org/oesaa-academy-live-register-here
Take Compliance Control!
TruFleet is an automated fleet and O’Licence system, with
electronic document control, for planning and managing
all HGV and PSV vehicle requirements.
Live maintenance planning
Visibility of vehicles and drivers
Interactive dashboards and alerts
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Safety inspections and defect reporting
THE QUEEN’S AWARDS
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– Switch seamlessly between tacho analysis, daily checks and maintenance calendars
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Vehicle history including
brakes and tyres
INNOVATION
2020
Tax, insurance and tachograph
calibration dates
Online document storage for
checks, defects and repair
Part of the Microlise Group
THE GARAGE 13
12,13 News Onkar.indd 2 06/03/2023 15:04

NEWS
The Motor Ombudsman’s online
Knowledge Base posts a record
number of views in 2022
The Motor Ombudsman’s Knowledge Base, the online
resource designed to make it quicker and easier for
motorists to resolve their query or complaint in relation
to buying and owning a car prior to submitting a dispute, saw
over 640,000 article views in 2022, setting a new annual record
for the resource. This represents a 75% increase versus the
readership volume for 2021 (around 367,500), with the rise
driven by greater awareness of the resource and an enhanced
library of content for consumers. This latest milestone also
brings the total number of views since the Knowledge Base
launched in 2019 to nearly 1.3 million.
Accessed via the ‘Find an answer’ button at the top of every
page of The Motor Ombudsman’s website (and at TheMotorOmbudsman.org/Knowledge-Base),
the simple-to-navigate
Knowledge Base features 10 individual categories, which are
home to nearly 200 bite-sized and informative question and
answer-style articles. These are regularly reviewed by the
Ombudsman for the automotive sector as part of an ongoing
programme of content updates, whilst new articles are also
published in line with some of the most common queries raised
by consumers when bringing their motoring-related disputes to
The Motor Ombudsman.
The categories offered on the Knowledge Base span different
aspects of car ownership, such as buying and maintaining a
vehicle, to dispute resolution, and electric vehicles (EVs). A
dedicated section on The Motor Ombudsman itself was also
recently introduced to bring together frequently asked questions
about the background and role of the organisation. Knowledge
Base users equally have the facility to enter their own specific
query using the search bar function to find out more information
in relation to their question.
Amongst the most consulted Q&As in the past year, was the
article about whether a consumer is able to return a vehicle
within 14 days of buying it. Found in the New and Used Car Sales
category, the piece explains that the answer differs according
to whether the vehicle was purchased in person at the retailer’s
14 THE GARAGE
14,15 News TMO.indd 1 06/03/2023 15:05

NEWS
Total number of views on the Knowledge Base by year since launching in 2019
premises or ‘at a distance’, such as over the internet, due to the
differences in legislation. Similarly, the Q&A explores the actions
that a vehicle owner is able to take if a fault is found with a car
after taking ownership.
Another Q&A that caught the attention of readers in 2022,
also from the New and Used Car Sales area, looks at whether
a consumer can have their deposit refunded following the
cancellation of a new or used car purchase and the implications
of buying a vehicle on finance.
In terms of the service and repair category, amongst the most
popular reads, has been what a motorist is able to do if they
deem a garage to be taking too long to fix their vehicle. In this
scenario, the short Q&A points out that, under the Consumer
Rights Act 2015 legislation, the business has an obligation to
conduct repairs within a ‘reasonable’ time frame, which is
determined by the nature of the work that is required.
Bill Fennell, Chief Ombudsman and Managing Director of The
Motor Ombudsman, said: “The record number of article views
seen in 2022 echoes the growing popularity of our Knowledge
Base as an authoritative point of reference for consumers. It
also reflects our sustained focus on ensuring that the portal
addresses some of the most frequently seen motoring queries
raised by vehicle owners when buying or running a car, and what
steps may be taken if a dispute arises.”
Bill added: “With the Knowledge Base set to play an even more
integral role within our dispute resolution process as a core
information hub, we will be continuing to build and refresh the
resource based on the latest trends that we see from our own
data and the industry as a whole. Ultimately, our objective is to
provide a comprehensive library of Q&As that best respond to
the needs of those consumers coming to us for assistance.”
To view The Motor Ombudsman’s online Knowledge Base, visit
www.TheMotorOmbudsman.org/knowledge-base.
LKQ Corporation
acquires Uni-Select
Uni-Select Inc, the parent company of GSF Car Parts and The Parts Alliance,
today announced its acquisition by LKQ.
Uni-Select and GSF will continue to operate as independent companies until
the completion of the transaction.
LKQ will undertake a process to divest GSF Car Parts due to anticipated
regulatory measures; therefore, the operations of GSF will remain entirely
separate from those of LKQ and GSF will continue to enjoy the support of
Uni-Select until the divestment is complete.
Uni-Select Executive Chair and CEO Brian McManus said: “We are extremely
grateful for the efforts of the GSF team for the integral part they have played
in the success of Uni-Select and its substantial growth since 2017.
“The passion, commitment and quality of our GSF colleagues has shone
through time and again, and we will support the team during the divestment
process to ensure they continue their excellent progress.”
GSF Car Parts President and COO Sukhbir Kapoor said: “We are a strong and
healthy business, optimistic about the eventual outcome of the divestment
process, given the strength of GSF and the talent of our 2,500 people across
the UK.
“There is no material change to the day-to-day business of GSF Car Parts
because of Uni-Select’s announcement, so our network of 180 branches and
our growing online retail service remains open for business as usual.
“Everyone at GSF Car Parts remains committed to driving value and
delivering the excellent service to our customers on which the business has
built its strong reputation.”
● GSF Car Parts President and COO, Sukhbir Kapoor.
THE GARAGE 15
14,15 News TMO.indd 2 06/03/2023 15:05

Motul partners with
Masters of Motoring
Motul is delighted to announce a new association with
the UK’s new prestige motoring event, Masters of
Motoring, which is the latest offering from organiser,
Great British Motor Shows.
The new event, which is set to run for the first time on
Sunday 18th June will be hosted in the beautiful grounds of
Bowood House & Gardens in Wiltshire. Masters of Motoring,
whose main theme this year celebrates legendary car designer
Marcello Gandini – the man behind Lamborghini’s Miura and
Countach – can now count the famous lubricant company
amongst the ranks of its growing commercial partnerships.
“Masters of Motoring looks like an excellent concept, and we
are pleased to be able to support the event, which we think
has huge potential – and it’s great to be in at the ground floor,”
explains Motul UK Head of Sales and Marketing, Andy Wait.
“We’re also pleased that the association extends to Great
British Motor Shows regional events, as that will also give Motul
the chance to directly reach tens of thousands of automotive
enthusiasts over the course of the year, to show them what
Motul’s range of products is capable of.”
Motul has a dedicated range of Classic Lubricant products for
both cars and motorbikes, which extends to Modern Classics –
very much the sort of vehicles at the heart of Great British Motor
Show participants. The enthusiast market is one in which Motul
UK has been making great strides over the last two years through
16 THE GARAGE
16,17 News MOTUL 2.indd 1 06/03/2023 15:07

NEWS
various partnerships such as The Silverstone Festival, Classic
Motor Hub, National Motor Museum, Classic Loan Scheme,
Ace Café, Shelsley Walsh Classic Nostalgia, the Goodwood
Revival and the UK’s newest classic car restoration TV Show,
Paddock Speedshop.
The link to the latter extends also into Masters of
Motoring as Paddock Life, the media platform behind
Paddock Speedshop is presenting some of the features
at the June event. Masters of Motoring will also showcase
McLaren, Lamborghini and the Porsche 911 – all of which
celebrate their 60th Anniversaries this year.
“Having a brand like Motul on board with Great British
Motor Shows in general and Masters of Motoring in
particular, is a great news for our events,” comments Great
British Motor Show MD, Steve Bishop. “Motul has not only,
over the course of 170 years, become globally recognised as
a leader of innovation in the field of automotive lubricants,
but its staff really mirror the enthusiasm that’s evident in
so many aspects of the brand itself. We’re really looking
forward to working together.”
Masters of Motoring supercar and collectors motor show
will take place at the Bowood House & Gardens on Sunday
18th June. For further event information contact Steve
Bishop: steve@greatbritishmotorshows.com
For further details of Motul’s products, its history and
partnerships, and the latest Motul news: www.motul.com
THE GARAGE 17
16,17 News MOTUL 2.indd 2 06/03/2023 15:07

SmartRepair DPS.indd 1 06/03/2023 15:15

SmartRepair DPS.indd 2 06/03/2023 15:15

NEWS
MG Motor UK and its nationwide
dealer network gain accreditation
to The Motor Ombudsman
The Motor Ombudsman is pleased to announce that MG Motor UK and its nationwide retail network have gained accreditation
to three of the automotive body’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.
As a vehicle manufacturer, MG Motor UK is accredited to The
Motor Ombudsman’s New Car Code, joining 40 other brands
that abide by the long-established Code of Practice. Being
signed up to the Code underlines the marque’s commitment to
delivering high standards of service, beyond those required by law,
in relation to the supply of new cars, and the cover provided by
MG’s comprehensive seven-year warranty. Obligations laid down
by the Code include, providing vehicles to motorists that are of
the expected quality, using honest and accurate advertising at all
times, presenting warranty documents in clear and plain English,
and adopting swift and cost-effective customer complaints handling
procedures.
Similarly, consumers have the all-important reassurance that
MG’s nationwide network of nearly 160 dealerships, stretching from
Guernsey to the Shetland Islands, are accredited to The Motor
Ombudsman’s Motor Industry Codes of Practice for Vehicle Sales
and Service and Repair. The Vehicle Sales Code, which is applicable
to franchise or independent retailers selling new and used cars,
stipulates guidelines to ensure sales transactions are in line with
industry best practice. These span the use of transparent wording
and the supply of clear documentation to consumers, to the
provision of accurate advice to prospective and existing car owners.
Furthermore, the accreditation of MG dealerships to the Service
and Repair Code means the vehicle manufacturer’s authorised
repairers have also agreed to follow the standards contained within
this Code. Amongst other obligations, businesses have pledged to
use open and transparent pricing, the provision of invoices that
match quoted costs, to complete any work as agreed with the
customer, and to employ competent and conscientious staff that
act in the best interests of vehicle owners.
One of most notable benefits of MG Motor UK and its retail
network becoming accredited to The Motor Ombudsman, is the
unlimited access to The Motor Ombudsman’s dedicated in-house
team of automotive experts for guidance on complaint resolution.
Furthermore, if a dispute has not been resolved to the satisfaction
of a consumer via internal procedures, MG Motor UK or one of its
dealers is able to refer the customer to The Motor Ombudsman as
an automotive-specific and independent third party, to investigate
their dispute in a fair and impartial environment, all at no charge to
the consumer.
Accreditation also gives businesses the right to use The Motor
Ombudsman and the Chartered Trading Standards Institute (CTSI)
Approved Code logos on customer-facing literature and online
assets, and to enjoy amplified brand exposure through marketing
initiatives, and on The Motor Ombudsman’s website and popular
online Garage Finder and customer review portal (TheMotorOmbudsman.org/Garage-Finder).
Sureyya Cansoy, Head of Business Services & Engagement at
The Motor Ombudsman, said: “We are delighted to welcome the
UK’s fastest growing car brand, and their rapidly expanding dealer
network to The Motor Ombudsman. As a business that clearly
demonstrates a customer-centric philosophy, and that strives to
deliver the very best service and product range for motorists, MG
is a valued addition to our Codes portfolio, and we look forward to
working closely with them.”
MG Motor UK’s Commercial Director, Guy Pigounakis, added: “A
triple accreditation to The Motor Ombudsman’s Codes of Practice
underlines our continued focus to meeting the needs of today’s
discerning drivers, underlined by one of the most popular product
ranges in the UK. Having first-hand access to information and
counsel from a leading authority in the automotive sector will add
significant value to our business and customers, and will ensure that
our complaints handling procedures are always at the forefront of
best practice.”
20 THE GARAGE
20,21 News MG and TMO.indd 1 06/03/2023 15:12

McLaren Automotive and
the LEGO Group launch
double pack
NEWS
As McLaren marks its 60th anniversary, the supercar maker has teamed up with
the LEGO Group to release the first-ever double pack of LEGO Speed Champions
featuring two of McLaren’s most iconic supercars: the McLaren F1 LM and McLaren Solus GT.
Both LEGO creations pay homage to
McLaren’s technical innovation and
design language with authentic details
from the real-life cars, including the
Papaya Orange colour of the F1 LM, its
central driving seat position, and cooling
ducts.
Born from a virtual gaming world
concept, the Solus GT – also with its
striking central single-seat cockpit
design and high-downforce rear wing
– is a perfect addition for any McLaren
supercar enthusiast.
The 581-piece set also features two
LEGO minifigure drivers in their his and
hers McLaren ‘race suits’.
Sixty years ago, New Zealand-born
racer, engineer and visionary Bruce
McLaren set-up the racing team in
England that remains one of the world’s
most successful names in motorsport.
McLaren is the only team to have won
the ‘Triple Crown of Motorsport’ with
race victories in the Monaco Grand Prix,
Indianapolis 500 and Le Mans 24 Hours.
In the 1960s, Bruce himself unveiled the
M6GT, the first ever McLaren supercar.
The LEGO Group and McLaren
first joined forces in 2015, and since
then have created six LEGO Speed
Champions McLaren cars and two LEGO
Technic McLaren models. In celebration
of McLaren’s 60th milestone and the
launch of the first double-pack together,
designers from both the LEGO Group
and McLaren recently came together at
the LEGO HQ in Billund, Denmark.
Goran Ozbolt, Chief Designer, McLaren
Automotive said: “As 2023 marks the
60th anniversary of McLaren and our
founder’s passion to create the ultimate
supercars, we felt this was the perfect
opportunity to come together with the
LEGO Group and celebrate some of the
iconic McLaren road cars whose designs
were born of that vision.
“Together with LEGO Speed
Champions, we have created our first
ever McLaren double pack which features
the iconic McLaren F1 LM and our latest
track focussed hypercar, the Solus GT of
which only 25 will be sold to customers
and which was originally created as a
video game concept car.
“Whatever age you are, you can have
fun building and exploring the cars and
through that I hope we can inspire future
designers and engineers who will help us
look to the next 60 years and beyond.”
Christopher Leslie Stamp, Design
Manager, LEGO Group said: “We aim
to inspire LEGO vehicle fans of all
ages with new and unique building
experiences, every time we expand
the Speed Champions Collection. This
launch is another great example of this
long-standing partnership.”
THE GARAGE 21
20,21 News MG and TMO.indd 2 06/03/2023 15:13

NEWS
Autoglym launches
next generation
of LifeShine
Autoglym, one of the largest and most innovative producers of car care products,
launches its next generation of LifeShine, their distinctively engineered and most
technologically advanced automotive paint protection system yet.
Autoglym’s highly-acclaimed LifeShine, is a revolutionary
new formula that benefits from CeraFuse – scientifically
and exclusively developed in Autoglym’s
Letchworth laboratory to offer the ultimate in ceramic
technology. Delivering a lifetime of flawless shine, a new level
of superior protection for paintwork.
CeraFuse is precisely engineered using a specialist process
to fuse reactive silicone polymers together, to generate an
ultra-durable ceramic infused barrier for optimum protective
performance.
LifeShine with CeraFuse is the next generation of car care
for all lifestyles, offering exterior, interior and glass protection.
It has been scientifically developed by Autoglym to be
standout in terms of performance, with exceptional benefits
empowering retailers to deliver a first-class service with
supreme confidence, knowing that customers will be delighted
with the end result.
Innovated and manufactured in the UK to the highest
standards, LifeShine with CeraFuse comes with a Lifetime
Guarantee for the duration of the ownership of vehicle.
Owners have the peace of mind that their vehicles have the
ultimate in protection from the harsh effects of the elements
and other contaminants, with a treatment that also locks in
the paint colour for a long-life gleaming finish. It has been
developed as a modern solution to suit modern lifestyles, to
make ‘car care’ an easier task, and help prolong depth and
gloss of paint colour.
The evolution of LifeShine presents a new and exciting
option for retailers looking to enhance, or even replace their
current paint protection offering, with a high-performance,
cutting-edge solution from Autoglym; made even more
appealing with such a comprehensive technical and marketing
support package, to assist retail partners and their customers
at every touchpoint.
Autoglym also unveils a new brand identity to celebrate
this momentous new evolution of LifeShine. This fresh, bold
new look epitomises progressiveness and premium quality,
enhancing the brand’s reputation for innovation and professionalism
within the industry.
A comprehensive digital and physical marketing toolkit is
available to retailers comprising a full suite of eye-catching
promotional materials and lifestyle video for showrooms
to attract consumer awareness, with QR codes bringing an
engaging digital experience to life. There is also co-funded
support for retailers who actively promote LifeShine.
Autoglym is a pioneering brand who with sustainability in
mind, have upgraded their previous Aftercare collection bag
to a premium Aftercare Collection carton, which is planet safe
and 100% recyclable. It provides some of the latest AutoGlym
retail products for customers to top-up and retain that
flawless shine and ultimate protection.
For more information visit www.lifeshine.com
22 THE GARAGE
22,23 News Autoglym.indd 1 06/03/2023 15:14

NEWS
The Blend 2023
Tickets now available
Community -driven garage management software
Garage Hive has begun ticket sales for The Blend
2023 - with prices held at last year’s rates.
The action-packed one day annual conference and
networking event will return to Birmingham’s prestigious
Eastside Rooms on Saturday 7th October 2023.
‘Early bird’ ticket orders placed before the end of March will
be entered into a prize draw to win an Apple iPad, the perfect
device for garage needs.
The 2022 event was limited to 230 people, comprising leading
independent garages, invited suppliers and industry press. The
expectation this time around is to host over 300 guests.
“The comments from The Blend in 2022 were incredibly
positive,” said Ray Dilsons, Managing Director of Garage Hive.
“We want to evolve and improve the event without losing the
elements that people value.”
The Blend promises any forward-thinking independent
garage owners unique networking opportunities and insightful
discussion within state-of-the-art surroundings.
The enhanced format this time around will include a larger
‘trade expo’ area of sponsor supplier stands and an extended
range of garage awards.
The Blend is not just for the customer community of Garage
Hive according to Ray: “We welcome all garage owners, the
intention this year is to have even wider discussions on industry
topics and business improvement.”
It’s expected that Garage Industry Trends, which launched at
last year’s event, will be prominently featured. The platform was
recently extended to integrate 200 million lines of MOT data
that can be analysed with a powerful reporting suite by anyone
visiting the site.
The Blend offers delegates flexibility to pick from a choice of
three different speakers in sessions held throughout the day, so
they can build their own experience around particular topics of
interest.
Alongside the conference sessions, a supplier exhibition area
will feature market-leading brands with an evening meal to
follow.
Attendees wishing to stay overnight can do so at Aloft
Birmingham Eastside which is connected to the venue. You can
read more and request tickets at www.theblend.events
■ Universal Oil Fired Heaters
■ Oil and gas fired
cabinet heaters
■ Suspended oil and gas
fired unit heaters
■ Portable and mobile
heaters
■ Electric heaters
THERMOBILE offers probably the most
complete selection of space heaters
available to the UK Motor Trade. The
full range of heaters from THERMOBILE
now comprises over 300 models
varying in heat output from 3Kw up to
450Kw (10,000 to 1,500,000 BTU/HR).
For more information call us TODAY!
THERMOBILE UK LIMITED 12 Buckingham Close, Bermuda Industrial Estate, Nuneaton, Warwickshire CV10 7JT UK
SALES CONTACTS: Andy Wallis 07850 988382 andy@thermobile.co.uk
John Hall 07775 635527 john@thermobile.co.uk
Main office: 02476 357960 Website: www.thermobile.co.uk
THE GARAGE 23
22,23 News Autoglym.indd 2 06/03/2023 15:15

NEWS
DRIVERS CALL ON
COUNCILS TO FIX
THE UK’S ROADS
● Nine out of ten Brit drivers call on councils to fix the UK’s roads
- with potholes being a major complaint.
● British drivers are calling on local councils to invest some money into
roads - as 93 percent admit they believe that local councils need to
drastically increase their budgets to keep UK roads safe.
This is according to brand new data from used car buying
service, ChooseMyCar.com. The stats are part of a bigger
study into the concerns of UK drivers - from financing
cars to behaviours on the road.
The research asked drivers for their thoughts on local roads,
with more than nine out of ten asking for councils to do more,
and 94 percent stating that potholes were a major issue in
their area.
The call for more financial investment from councils was
consistent across male and female groups, and varied slightly
across age groups, with 88 percent of 18-34 year olds, 93
percent of 35-55 year olds, and a whopping 96 percent of
over 55s suggesting there should be significantly more budget
for British roads.
Some areas fared better than others. Of the cities named
in the study, Brighton and Sheffield were the most heavily
criticised, with a staggering 97 percent of drivers in those
cities saying that the council needed to take action.
This was followed by:
● Liverpool, with 96% of drivers asking for action by councils
● Southampton, also with 96%
● Glasgow and Edinburgh with 95%
The city that was least heavily criticised was Bristol, with 87
percent of drivers needing action to be taken. To see where
your city fared, click here.
Founder of Car Finance Specialists ChooseMyCar.com, Nick
Zapolski, said that the study shows how fed up UK drivers are
with the state of British roads.
“I barely know anyone that hasn’t had damage to their car
this winter due to potholes and the general state of our roads.
“These stats prove that drivers have had enough, and
it’s time for councils to take action to improve our roads.
Significant investment is needed to fix problems quickly, and
properly, rather than the temporary measures we seem to get
lumbered with.”
24 THE GARAGE
24,25 News Potholes.indd 1 06/03/2023 15:16

NEWS
IAAF GARAGE SECTION
LAUNCHES WITH 1500 GARAGES
The Independent Automotive Aftermarket Federation (IAAF) has bolstered its lobbying capability
and broadened its support offering with the addition of 1500 new garage members.
At its end-of-year conference and dinner in December
2022, IAAF announced plans to strengthen its representation
of the broadest range of automotive businesses across
the aftermarket supply chain, by offering membership to
independent garages.
Since the move to recruit garages was announced, the
Federation has enjoyed a 94 percent conversion rate across
all garages spoken to, underlining its ambition to bring
garages into membership and to bring the supply chain closer
together. IAAF member packs and IAAF signage are now being
distributed to garages across the UK.
Mark Field, chief executive of IAAF, said: “It’s important
we support garages on the issues that matter to them, their
business, and their employees, and this only happens through
proactive dialogue and the IAAF listening to what garages need.
“The Federation has been very adept over its 92-year history
at not only focusing on the future but supporting members in
the here and now.
“Independent garages are facing incredible cost pressures
across all areas of their business and we have a mandate from
our membership to broaden our voice and offer expertise and
support to ensure we as an industry are more connected and
engaged in key matters.”
As an independent trade body, IAAF fights for the rights
of the aftermarket supply chain including retained access to
vehicle repair information to ensure they’re on a level playing
field with vehicle manufacturers.
IAAF also fights to strengthen the MOT test, ensuring it is
futureproofed for the changing needs of the vehicle parc.
IAAF will recognise the outstanding contribution to the
automotive aftermarket industry by garages when it hosts
the Automechanika Birmingham Garage Awards at the Hilton
Metropole NEC on Wednesday 7th June. The event is headline
sponsored by LKQ Euro Car Parts.
Nominations for each award can be made here, with eight
different awards categories available, recognising a variety
of attributes from business operations, customer service,
marketing campaigns and community initiatives.
“Independent garages are often the unsung heroes of our
trade and we hope the event will play a key part in highlighting
the brilliant work the sector and individuals have done in
recent years to keep UK motorists moving,” Field comments.
A further initiative to bridge the skills gap in the aftermarket
has seen the Federation form the IAAF Academy, supporting
garages, motor factors and educational settings, and work
with training providers to inform current workforce on block
exemption regulations, and electric and hybrid vehicles.
Bringing in new people into the industry is a key focus for the
Federation at all levels of the supply chain, with the Academy’s
aims not only to inspire the next generation of talent but also
to upskill the current workforce.
From virtual to practical training, the IAAF Academy will
cover all areas of an automotive aftermarket business, helping
companies and their teams learn and familiarise themselves
with new technology and legislation, while also enhancing
personal development skills.
THE GARAGE 25
24,25 News Potholes.indd 2 06/03/2023 15:16

TYRES
NTDA responds to DfT
consultation on changes
to MOT frequency
On the 18th January 2023, the DfT launched a new consultation: Changes to the date of the
first MOT test and research into other MOT enhancements. The NTDA formally responded to
the consultation on 15th February and in this news, we share some of the specific, primarily tyre
related, concerns we have raised with the DfT.
As expressed on many previous occasions, it is the view
of the NTDA and its members, that the date of the first
MOT should remain at 3 years for motorcycles, cars and
light goods vehicles. Although we agree, that the MOT scheme
should be continuously reviewed and enhanced to ensure it is
not abused, remains valid and fit for purpose, we do not believe
that changing the test frequency will deliver any tangible benefits,
to the contrary, we believe it will be detrimental and undermine
the validity of the MOT. Such a change is also more likely to lead
to both increased safety risks and vehicle emissions, especially
as a result of vehicle tampering. The NTDA and its members
strongly believe that the current frequency is a primary element
in the success of the MOT scheme providing a high level of road
safety. In addition, our member’s own research predominantly
shows that their customers / motorists see it as an annual
validation of their vehicle’s roadworthiness, (which should not be
confused with vehicle manufacturers own views on reliability).
Representing specifically the tyre distribution and retail trade,
we also know that tyres are a major contributory factor both to
MOT failures and advisories. To support this, statistics produced
by one of our major national retail members for its MOT centres
in 2019, show that tyres accounted for almost 15% of MOT failures
and 56.5% of advisories issued. DfT statistics for 2019 show
that tyres consistently account for 60% of dangerous defects
of all defects and it is unsurprising, therefore, that tyres still
remain a top reason for MOT failure at first test. Defects such as
low tread depth, cuts, sidewall cracking, bulges, splitting etc.,
are not picked up by new technologies such as TPMS and still
require MOT testers to carry out a full visual inspection of the
tyre. In fact, irrespective of new technologies such as TPMS, tyre
damage and wear, remain high with increased EV and Hybrid
vehicle weights, progressively unpredictable and adverse weather
and appalling road surface conditions across the UK being key
contributory factors in tyre condition deterioration.
Furthermore, in an independent national survey conducted
with motorists in 2017, the NTDA established that only 40%
of respondents said they regularly check their tyre tread and
pressure and 60% did not know the legal tread depth for tyres in
26 THE GARAGE
26,27 Feature NTDA.indd 1 06/03/2023 15:17

TRAINING
the UK. One could readily argue that vehicle technology is indeed
improving, but motorists’ attitudes to vehicle maintenance and
safety is deteriorating. We believe that reducing the frequency
of the MOT could be perceived by many motorists as being an
indication that the vehicle is self-managing and always safe,
resulting in them being even less inclined to carry out their
own vehicle maintenance and safety checks on a regular basis.
Additionally, we believe that any predicted financial benefits for
vehicle owners are simply misleading as only those motorists who
can afford vehicles that are less than 4 years old would actually
benefit. The mitigating actions described in the DfT consultation,
e.g. to increase vehicle servicing / inspection levels will equally
obviate any saving from changing the MOT test frequency.
The NTDA believes that the advantages of the current MOT
system are:
● Current UK road safety record (which speaks for itself);
● Low-cost annual independent validation of vehicles’
roadworthiness;
● Identification of issues beginning at year 3;
● Fewer vehicle breakdowns;
● Environmental protection.
tear on the vehicle’s tyres, brakes, steering, suspension etc. Also,
many delivery drivers are self-employed and are paid based
on the number of deliveries they can make each day. In other
words, the drivers want the vehicle on the road so they can
deliver against intense delivery schedules and there is limited
time and no incentive to ensure a vehicle is maintained in a fully
roadworthy condition.
Taking all of the above into consideration it is our view,
therefore, that a less frequent MOT will lead to:
● A deterioration in the aforementioned UK road safety record;
● A low-cost annual independent validation of the vehicles’
roadworthiness being replaced by much higher repair bills;
● Identification of issues beginning at year 3 deferred to year 4
worsening the condition of the vehicle;
● More vehicle breakdowns;
● Less environmental protection.
Specifically, we believe there should be no change to the MOT
frequency for the following reasons:
MOT tests for cars should be required annually from year 3
onwards. This view has been established from experience
and based on NTDA member statistics, DVSA statistics and
independent motorist feedback;
MOT tests for motorbikes should be required annually from
year 3 onwards. This view has been established from experience
and based on NTDA member statistics, DVSA statistics and
independent motorist feedback. Furthermore, motorcyclists are
very vulnerable road users and tyre wear is high compared to
other vehicles over a similar mileage;
MOT tests for light goods vehicles up to 3.5 tonnes should
be required annually from year 3 onwards. Due to our ‘online
consumerism’ based society, many light goods vehicles are now
used for multiple daily deliveries which intensifies the wear and
THE GARAGE 27
28
26,27 Feature NTDA.indd 2 06/03/2023 15:18

TRAINING
To support this view, we refer to DVSA statistics on current
annual MOT failures and advisories at year 3 and the feedback
from every NTDA member currently involved in MOT testing to
support our view.
If MOT frequency is reduced, we believe vehicles will be much
less likely to be maintained to legal standards. We live in a society
where people have become almost 100% reliant on technology to
live their lives. Practical skills and competence are rapidly being
replaced by Apps and A.I. cheats. This applies to motorists both
in their driving habits and attitudes to vehicle maintenance. E.g.,
“Why check a rear-view mirror when I have reverse camera and
sensors?” “Why check my tyres when my TPMS light isn’t on?”
Nevertheless, NTDA members carrying out pre-MOT servicing on
vehicles fitted with all of the latest ADAS, frequently report badly
worn tyres and brakes, worn wiper blades, low oil, no screen
wash, problems with lights etc. It is our view, that reducing the
frequency of the MOT will be perceived by motorists as being an
indication that vehicles are so much more reliable, they simply
don’t need to worry about maintenance. This would be contrary
to the Government message coming out of this consultation that a
reduction in MOT frequency would need to be counterbalanced by
an increase in vehicle maintenance.
Although we do not support a change in frequency, we do
believe that there need to be changes to MOT advisories,
specifically in relation to tyres. Too often our member’s MOT
testers are issuing advisories in relation to, for example, visible
sidewall cracking and deterioration. It is our opinion that the
integrity of such tyres has been compromised and the vehicle
should fail the MOT.
We have also addressed the issue of the DfT referencing EU
countries by means of comparison as it is our view that such
comparisons are misleading, if not irrelevant, as driver behaviour,
attitudes to vehicle maintenance, localised legislation and
enforcement, (e.g. winter tyres etc.), road and weather conditions,
distances travelled, (e.g. Malta) can’t be compared and the focus
should remain on the UK and its MOT situation.
In conclusion, we always consider the following key question,
when any changes to MOT frequencies are being considered:
Will the small amount of money and time motorists may save by the
proposed delayed first test be outweighed by the consequences?
As an association, we have yet to be presented with any
convincing arguments that demonstrate changing the test
frequency is a good idea and / or beneficial and believe the most
recent proposed frequency changes would result in a further loss
of control and a new and unacceptable high cost to society as
a result of additional road traffic accidents which testing at the
current frequency helps avoid.
7
28 THE GARAGE
26,27 Feature NTDA.indd 3 06/03/2023 15:18

Professional
TOW SHOW
2023
THE LARGEST
TRADE SHOW
IN THE UK
DEDICATED TO THE
VEHICLE RECOVERY
AND ROADSIDE
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WEDNESDAY 20 th
AND THURSDAY 21 st
SEPTEMBER 2023
TELFORD INTERNATIONAL CENTRE
For latest information about the show contact Nick Phipps.
01952 415334 | nick.phipps@ppmedia.co.uk
www.recoverytowshow.co.uk
THE GARAGE 29
29 Adverts.indd 1 06/03/2023 15:19

BRAKES
JURATEK to showcase aftermarket
expertise at A1 Motor Stores event
Leading brake supplier, JURATEK, has announced it will
be showcasing its leading product portfolio at this year’s
A1 Motor Stores trade show on 16th March 2023, as well
as hosting an exclusive competition on stand.
Being held at the East Midlands Conference Centre,
Nottingham, JURATEK will join other A1 Motor Stores
suppliers and will offer visitors the chance of winning a BOSE
portable speaker by entering the company’s race simulator
competition.
Along with its high-quality brake discs, brake pads,
brake calipers, wear leads, brake drums and brake shoes,
the company will also be offering attendees a look at its
Bettaparts brands; ABTEX brake pads, discs and calipers,
along with wheel bearings, steering and suspension products
and DAYCO engine cooling parts.
Matt Leeming, marketing manager at JURATEK, said: “We’re
pleased to be back at the A1 Motor Stores show this year
to be meeting customers face-to-face and highlighting our
popular product portfolio.
“We’re looking forward to welcoming visitors to our stand
and to provide them with the opportunity to put the pedal to
the metal in our racing game, where the top scorer can get
their hands on a BOSE speaker.”
JURATEK has been involved in the development of
high-quality braking components for passenger cars, light
commercial vehicles, trucks, buses and coaches, since 1995.
For more information on the JURATEK braking range visit
www.juratek.com.
30 News, Juratek.indd 1 06/03/2023 15:20

ISUZU UK partners with Football Shirt Friday
to help tackle bowel cancer
Isuzu UK has taken huge steps to aid the battle against bowel cancer with
its newest affiliation, partnering with Football Shirt Friday to raise money
for the Bobby Moore Fund.
As a result of this new partnership, Isuzu UK will be
encouraging all employees to donate, with the brand
having a dedicated Cancer Research UK giving page
readily accessible to employees as well as the general
public. Additionally, each member of Isuzu UK’s dealer
network also has a dedicated giving page, thereby allowing
dealers to assist with the fundraising by reaching more
people.
The combination of Isuzu HQ and the dealer network will
sit under the consumer-facing banner of Isuzu FC (Football
Community). National campaigns will point to the Isuzu FC
super team page whilst local dealer initiatives will point
to their own fundraising pages. The grand total will sit on
Isuzu FC and there will be a league table on that page of
the most successful fundraisers (dealers or HQ) within Isuzu
FC. Dealerships will also be provided with point of sale and
social assets to promote their own campaigns. Within the
company, Isuzu UK will be urging HQ and dealer employees
to swap their usual work attire for the campaign’s namesake
football shirts, further promoting the altruistic cause.
Football Shirt Friday is a national fundraising campaign
by the Bobby Moore Fund, in support of Cancer Research
UK, that aims to raise funds for research into bowel
cancer and increase public awareness of the disease. The
2023 campaign will take place on April 21st and seeks
to encourage as many people as possible to wear their
favourite football shirts, and then share a photo on social
media to spread the word and donate to tackle bowel
cancer. The Bobby Moore Fund was established in memory
of Bobby Moore, who died of bowel cancer in 1993 at the
age of 51. Over the past 30 years, the Fund has raised almost
£30 million towards bowel cancer research.
Stephanie Moore OBE, founder of the Bobby Moore Fund,
said: ““It’s wonderful to be partnered with Isuzu UK for
Football Shirt Friday this year. Going into its tenth year, we
hope to make 2023’s campaign the best yet with the help
of Isuzu dealerships across the UK getting involved in the
campaign. Together we can make a real impact and fund
life-saving bowel cancer research.”
George Wallis, Head of Marketing at Isuzu UK, said: “By
promoting this charitable campaign, we are trying to get as
many people as possible to join forces against bowel cancer
and make a meaningful impact through not just community
spirit, but also a shared love of football. Getting the entire
dealer network involved is proof that people can come
together for the greater good.”
THE GARAGE 31
31 Isuzu and Cancer trust.indd 1 06/03/2023 15:20

PEOPLE
People stories and movements from around your industry
Alex Lindley
wins industry
‘Rising Star’ Award
Alex Lindley, Director of Garage Hive and
Lindleys Autocentres, was named this
year’s ‘Rising Star’ at the CAT Awards, held
Thursday 9th February at Manchester’s
Lowry Hotel.
The prestigious industry lunch saw a full
house of 150 guests enjoy a three-course
meal ahead of an interview with multiple
British Touring Car Championship winner
Colin Turkington.
Whilst eleven awards were made in total
- to some of the industry’s best-known
brands - the ‘Rising Star’ was one of only
two accolades given to individuals.
CAT’s judging panel highlighted
Alex’s successful work running Lindleys
Autocentres’ ten independent garage sites
around Nottingham. They also praised his
community work in Nottingham, particularly
with homeless charities.
Recognition was also given to Alex’s work
Alex Lindley (R) receives the Award
from Jonathan Franc (L) of Octane
Recruitment.
with Garage Hive. The community-driven
garage management software was stated
by the judges to have been ‘of benefit
to scores of fellow workshop owners
nationwide’.
Garage Hive was also shortlisted for the
‘Industry Partner Award’ but in the end it
was to be Alex’s day in the spotlight.
“I was genuinely completely shocked
to receive this award,” said Alex. “It’s a
real honour but it’s only down to the hard
work of the teams at Lindley Autocentres
and Garage Hive so I’m very proud to have
received this on behalf of them.”
Activities show no signs of slowing down
for Alex in 2023. The Garage Industry
Trends website launched by Garage Hive
to make data freely available for the good
of the aftermarket has been capturing
growing interest.
Craig McCracken becomes IAAF president
Independent Automotive Aftermarket Federation (IAAF) has
appointed Craig McCracken, group factor manager at Arnold
Clark Autoparts, as new president.
Craig succeeds immediate past president Richard Welland
and will remain on the IAAF board, alongside Richard, honorary
treasurer Lawrence Bleasdale and chief executive Mark Field.
Craig has more than 40 years’ experience in the automotive
industry and has worked for Arnold Clark for 37 years.
Commenting on his appointment, Craig said: “Having been
on the council for a number of years and vice-president for the
past two years, I have seen in more detail the challenges the
automotive aftermarket faces and also witnessed the incredible
work the IAAF does to overcome these and to ensure we all
remain in business.
“I’m excited about the future direction of the federation, as
we look to offer more tangible benefits to existing members and
expand our membership to independent garages.”
Mark Field, IAAF chief executive, said: “I would like to pay
tribute to immediate past president Richard Welland. The IAAF’s
drive to modernise and ensure it integrates itself firmly into
member businesses is as a result of the passion and enthusiasm
Richard has shown for our trade, and I’m delighted he will
continue as a board member.
“Craig is also a passionate supporter of our trade and has
both the experience and character to lead the Federation, as
we continue our drive forward in protecting, strengthening and
promoting the automotive aftermarket.”
Craig McCracken and Mark Field
32 THE GARAGE
32 people.indd 1 06/03/2023 15:21

TRAINING
Autotech Training expands into Northern Ireland
with prominent automotive appointment
Dasos Michaelides, who has over 40 years of experience working within
Northern Ireland’s automotive industry, has been appointed by Autotech
Training as Head of Business Development for Ireland.
The training company, created by parent company Autotech
Group in 2016, has achieved considerable growth over the
last few years across the rest of the UK. With an increase
in demand for Autotech Training’s courses, and in particular the
company’s ability to roll out its course offering to any garage or
business across the UK, the decision was made to create a new role
specifically targeting the Northern Ireland market.
With increasing numbers of electric and hybrid vehicles on the
roads, training and awareness is essential to ensure the transition is
made safely, and Autotech Training offers IMI accredited Levels 1-4
electric/hybrid vehicle courses.
In his new role, Dasos will initially head up the roll-out of these
electric/hybrid courses across Northern Ireland along with IMI
accredited Air-Conditioning courses, REACT and the NTDA’s
Responsible Tyre Repair Technician (RTRT) accreditation. Delivering
training on the premises of garages and organisations across
the country will significantly cut the time away from business for
delegates, while cutting the cost of travel and expenses.
Dasos’ extensive automotive career has seen him working across
multiple organisations, based in Ireland. From manufacturing to
retail through to dealerships and HGV fleets, Dasos has created and
implemented training, marketing, and business strategies.
Working with several renowned vehicle manufacturers, and one
of Northern Ireland’s largest dealer franchises to create and roll-out
training programmes, Dasos is a prominent automotive industry
figure, particularly within the tyre sector. He also spent several years
with Pirelli Tyres, building and implementing a highly successful B2B
training programme.
An Irish Tyre Industry Association (ITIA) past executive member,
Dasos also holds the title of the NTDA’s Chairman of Northern
Ireland and, last year, he was awarded an Honorary Life Membership
by the NTDA.
“Throughout my career I have been dedicated to helping
automotive businesses stay at the forefront of change and
innovation,” comments Dasos. “As the electric vehicle revolution
has continued, I have been working with clients to future-proof
their businesses and there are many parallels between my
experience and what Autotech Training offers.”
“Autotech Group’s CEO, Gavin White, is a fellow NTDA Chairman,
for the South-East and Central Region, and I have been impressed
with the forward thinking approach of the company for some time,
and its ability to push boundaries.
Autotech Training is committed to up-skilling the sector’s
workforce and continually pushes the message that training and
retaining the automotive workforce of today is vital for its continued
success. Joining them feels like a natural step for me, and I am
delighted that I will be bringing their fantastic offering to Northern
Ireland.”
“We are delighted to welcome Dasos to the Autotech Training
team,” comments Colin Gleghorn, Managing Director of Autotech
Training. “His incredible knowledge and experience within Northern
Ireland and the automotive sector will not only help us roll out our
offering, but ensure that vehicle technicians and anyone working
with, or around electric and hybrid vehicles are trained to do so
safely. Dasos’ ability to keep the customer front and central in
everything that he does matches our business approach, and we
are very much looking forward to seeing how our work with him
progresses in the future.”
THE GARAGE 33
33 Training Autotech.indd 1 06/03/2023 15:22

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Classified Example.indd 1 27/01/2021 13:53:17
34 THE GARAGE
34 Product and Services.indd 1 06/03/2023 15:23

6-8 June 2023, NEC Automechanika
Birmingham is
the leading trade
exhibition for
the aftermarket
• Meet 12,000
visitors
across garages,
bodyshops,
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retailers, franchisers
and dealerships
Grant Elrick
12,000+
UK senior
automotive visitors
500
exhibitors from
23 countries
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business:
87% of
visitors have
purchasing
responsibility
E: grant.elrick@uk.messefrankfurt.com
T: +44 (0)1843 663823
and supply chain
targeting visitors
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• Strategically place yourself
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4 skills and conference
content hubs across
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Expected sell out event, book your stand now
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www.automechanika-birmingham.com
• Be there at the big
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E: rachel.marshall@uk.messefrankfurt.com
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15193_MESSE_AUTO_A4_PORTRAIT_ADVERT_AFTERMARKET_v3 • ISO 39 • CMYK • vs
Automechanika FP.indd 1 06/03/2023 15:24

DO YOU OWN OR RUN AN
INDEPENDENT GARAGE?
We can support you with:
Scan here to visit
the IGA website
• Legal Advice
• HR Support
• MOT Quality Control Schemes
• Health & Safety Programmes
• Technical Support Helpline
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• Trust My Garage
• Utilities Management
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• Access to ADR for consumer disputes
• Exclusive Member Offers & Services
• Lobbying for issues affecting your garage
...and any other issues you need help with
The Independent Garage Association has been your trade body since 1913.
Join us to receive everything you need to run a successful garage
business, all in one place at an unbeatable price.
Contact our friendly team today to find out how your
independent garage can benefit from membership:
01788 225 908
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IndependentGarageAssociation.co.uk
IGA.indd 1 06/03/2023 15:25