p17eus5n7g1vqn15ad31m19bp1p894.pdf

uNIFIed commuNIcAtIoN solutIoNs
Poltys inc. is a global provider of unified communications
solutions and communication applications development
services.
Poltys helps small and medium businesses improving their
productivity by using turnkey solutions based on Panasonic
Communications Systems.
Call Center Solutions
Call Center Professional - CCPro
CCPro is a powerful call management tool for Call Centers that
provides:
• Agent call control, instant messaging and customer information
repository
• Agent screen pop-up for quick customer identification
• Comprehensive real-time and historical tools for agent call
tracking/recording/coaching and Queue statistics
Key Features
• Connect up to 8 networked Panasonic IP-PBXs simultaneously
• Wallboard like flexible monitoring for system, queues, groups,
Agents and calls
• Full PBX ACD statistics, reports and call billing
• Direct Agent pop-up integration with Outlook, ACT! and Goldmine
CRM systems
• Supervisor control over Agent: start/stop voice recording,
login/logout Agents, enable/disable chat
• CCRecord Pro ready
Benefits
• Measure Call Center performance
• Help increase customer service quality through Agent call recording
and proactive staff coaching
• Increase Agent productivity with customer pop-up window
• Monitor all queues, groups or Agents simultaneously
Call Center View - CCView
CCView is an End User call management tool that provides:
• Real-time call monitoring
• Historical cradle to grave reporting
• Call logging and accounting
Key Features
• Display real-time PBX call activity
• Enhanced Counters and Timers management
• Real-time performance graph
• Full PBX ACD statistics and reports
• Pre-defined report templates for quick report generation with
customization
• CCRecord Pro ready
Benefits
• Measure Call Center performance versus service level objectives
• Improve Call Center agent productivity
• Identity and avoid past Call Center service problems
• Proactive real-time call monitoring and recording
• Improve customer relationship management
• Lower organization telephony bills by estimating call costs
Call Accounting - CCAccounting
CCAccounting is a call billing business tool that provides:
• Call costs and billing reporting
• Call logging
• System and extension reports
Key Features
• Pre-defined reports that can be customized
• Automatic scheduling of report generation
• Configure cost per minute or use flat rate
• Add other incidental charges and taxes
• Custom billing reports
• Detailed cost report by group or extension
Benefits
• Lower organization telephony bills by estimating outgoing calls
• Prevent misuse or abuse thus increase productivity
• Allocate costs between departments
• Reduce the burden for Agent calls
• Improve budget planning
Voice Solutions
Conference Bridge
Poltys Conference bridge is a productivity collaboration tool that
resolves the multi-party audio communication demands whether it
is required to hold remote departmental meetings, receive updates
from teh field sales force, or implement internal training sessions at
distance:
Benefits
• Cost effective IP Telephony solution
• Control of sensitive corporate information
• Simplify collaboration for better business results
• Offers a fast and inexpensive alternative to travel
• Eliminate conferencing service expenses
Every effort has been made to ensure the integrity of this catalog. Jenne, Inc. cannot be held responsible for any misrepresentation associated with any products due to
omissions, typographic errors or misprints. 523
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SOFTWARE / ADD-ONS