p17eus5n7g1vqn15ad31m19bp1p894.pdf

SOFTWARE/ADD-ONS
Call Recording - CCPro
CCRecord Pro is a standalone call recording solution that works on
digital and analog extensions/trunks using special tapping hardware.
Key Features
• Recording Targets
– Analog/Panasonic Digital Extensions
– Analog/PRI23/PRI30 and SIP Trunks
– Any Call Type (incoming/outgoing/ACD/Non-ACD, intercom)
Benefits
• Increase customer confidence, maxinmizing productivity and
dramatically improving employee performance
• Improve call quality control
• Help evaluate and analyze agent-customer interactions
• Perfect aid to Agent training
• Avoid “he said/she said” dispute
Direct Care Connect - DCC
DCC solution helps Assisted Living Facilities and Nursing Homes
managing the communications and the personnel effectively.
Key Features
• Immediate text display of patient, room and call status
• Direct callback to patient room speaker
• Automatic forwarding to alternate caregiver
• Automatic patient assignment by shift
• Dynamic text messaging from Caregiver Receptionist workstation
• Real-time alarm, queue and caregiver status
• Integrate with the top-selling nurse call systems
Benefits
• 3rd-party Nurse Call Systems integration
• Quick and direct access to caregivers and staff
• Higher level of patient care outcomes
• Increased medical staff efficiency
• Workflow optimization
• Keep track of staff performance
• Seamless integration with the best Panasonic digital
communication devices
uNIFIed commuNIcAtIoN solutIoNs
Direct Care monitor - DCM
DCM is a powerful call monitoring tool designed for Assisted Living
Facilities and Nursing Homes providing:
• Real-time monitoring and reporting of patient alarms and
emergency calls delivered to caregiver personnel
• Comprehensive real-time and historical tools for Patient/Caregiver
tracking and queue statistics
Key Features
• Comprehensive alarms reporting
• Email notifications sent to personnel supervisor for each alarm
encountered
• 911 emergency notifications management
• Display real-time PBX call activity
• Enhanced Counters and Timers management
• Real-time performance graphs
• Full PBX ACD statistics reports
• Call billing
Benefits
• Real-time monitoring of the quality of service delivered to the
patients
• Higher level of patient care assistance
• Increased care giving staff efficiency
• Opitimized workflow
• Avoid “he said/she said” dispute
IVR Interactions
SIP IVR
SIP IVR is a standalone IP Telephony application based on SIP protocol
that provides automated inbound/outboun call interactions based on
touch tone or speech commands supplied by customers.
Key Features
• Software only VoIP solution
• Integrate with Panasonic KX-TDE/NCP PBXs or directly with Internet
Service Provider
• Flexible flow scripting and configuration
• Easily integrate into the telephony infrastructure already in-place
• Multi Language Text To Speech (TTS) and Voice Recognition
Benefits
• Cost-effective software solution
• Easy-to-use and easy to upgrade lines capacity
• Extended business hours operation
• Personalized call experience
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www.jenne.com • 800-422-6191