January 2024

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ORG5216_Total Installer (Trade) January_FC Package_18/12/23_(NEW)_v2.indd 1 07/12/2023 10:08
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Editor’s Comment
SOPHIE STEVENS
EDITOR
SOPHIESTEVENS@MEDIA-NOW.CO.UK
AWARD-WINNING
ALUMINIUM DOORS
AND WINDOWS
2025 COMPLIANT
PRODUCTS IN 2024
COMING SOON
H O M E S
C O M P L
I A N T
S Y S T E M
A V A
I L A B L E
A
I M
It may be a new year, but for those installers “grappling with subpar
products” from their suppliers, it seems to be the same old story.
In a new monthly feature delving into the Certass members’ Facebook forum,
Head of Membership, Danelle Vanstone, reports back on the hot topics
dominating the feed. With poor supplier performance a recurring theme,
Danelle says some suppliers are treating installers “worse then ever”.
As Danelle points out on page 18, supplier issues – be it shortcomings in
terms of product or customer care – undermine the competence of installers,
reflecting badly on the industry as a whole, so it’s also important to highlight
those who do give a good service, driving others to “sit up and take note”.
Double G-Award winner, Everglade Windows, is one such example of a
company committed to going the extra mile for the benefit of its valued
customers, and you can hear more about the fabricator’s ethos from MD, Jay
Patel, on pages 26-27.
Elsewhere in this issue, Morley Glass’ Ian Short reveals how a post-consumer
glass recycling scheme, developed jointly with Saint-Gobain Glass, is
delivering considerable benefits for the environment and the community (p.20);
Distinction Doors’ Emma Fowlds highlights the composite door colours set
to dominate in 2024 (p.30) and Kubu’s Ryan Bromley explores the valuable
lessons we can learn from online retail (p.40).
In addition, Clever Bean’s Simon Jarman discusses the importance of regular
cash flow forecasting (p.44); CRL’s Simon Boocock examines the transition
from open-plan to ‘broken-plan’ (p.56); and Made for Trade’s thrill-seeking
management duo ‘rev up’ for another run on the racing track (p.66)...
Read on for all of this, and more!
I hope you enjoy the issue!
Sophie
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