The SubPostmaster Magazine

The NET update
APRIL UPDATE
FROM THE NET
The NFSP Negotiating and Engagement Team (NET) are back
with another update of the current issues across the network
and the work it does to address them
IT ISSUES
SYSTEM SLOWNESS
We have raised the issue of system slowness
with Post Office Ltd (PO) in a number of
previous NET meetings. PO have confirmed
that they have collated reports and ‘APP
dynamics’ are monitoring the Horizon speed
across the network. It was found that a ‘fix’
pushed out in 2023 caused the slowness and
the system has now been rolled back to predate
this and it seems to have worked. PO
continue to actively monitor the network, but if
any postmaster is having issues please report
to the IT helpline – 0330 1230778.
DROP & COLLECT
PO will have rolled out 630 DROP & COLLECT
outlets by the end of March 2024 and plan to have
approximately 1,000 open in total by March 2025.
We are very concerned that PO seem to be
increasing the numbers significantly, particularly
where a ‘bricks and mortar’ post office closes.
PO claim they do not see any impact on
neighbouring offices. However, if it transpires that
after six months you believe you have been affected
by a DROP & COLLECT nearby then you can request
a panel review to assess the impact. This can
be done either by contacting PO directly or the
NFSP, who can raise your concerns. Please contact
admin@nfsp.org.uk for further information.
BRANCH HUB
HOMEPAGE
PO are currently working on how to
make the Branch Hub homepage
more user friendly, e.g. a simpler login,
longer period of time to remain logged
in and advice through the Branch Hub
when reported errors have been
resolved.
MY RETAIL SPACE
PO are currently working on a
project to use Branch Hub as a
channel to connect individual banks
with postmasters who have some
unused retail space that may be
suitable for a bank to rent. We will have
more information on this in the coming
weeks.
22
The SubPostmaster April 2024