Hotel SA May 2024-F

THE OFFICIAL PUBLICATION OF THE AUSTRALIAN HOTELS ASSOCIATION (SA BRANCH) MAY 2024
SOUTH TERRACE
SYNERGY
+ Hotel Alba + The Terrace Hotel + HotelMotel
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Shortcut to Stories
MAY 2024
From The President
Major points from the AGM
Click here
From The CEO
Success is infectious
Click here
Autism SA
AHA-backed autism role breaking barriers
Click here
Click here
Click here
Annual General Meeting
Photo gallery from the AGM
South Terrace Synergy
Inside the South Terrace Precinct
Making Winter A Winner
Hot tips for cold weather
I N T H I S I S S U E
04 From the President
06 From the CEO
08 AHA-Backed Autism Role
Breaking Barriers
10 Annual General Meeting
14 Regional Meetings
16 Scott's Spot
18 South Terrace Synergy
25 Making Winter A Winner
27 Sponsor News
28 Corporate Partners Directory
29 Gaming Care
30 Corporate Partners 2023/24
31 Licensee Transfers, New Members,
AHA|SA Office Holders & Publisher
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Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 3

Member Strength Is
Our Greatest Asset
From the President
DAVID BASHEER
The AHA|SA recently held its 153rd
Annual General Meeting.
Think about that for a moment:
153 years!
We have been a force to be
reckoned with since 1871. In fact,
we came into existence just 14
years after the formation of the
SA Parliament.
It’s a history to be proud of and I
felt honoured to advise the 2024
AGM that we had achieved record
membership in the preceding year.
This signals the continuing strength
of the AHA|SA.
Such impressive strength comes
from the on-going support and
commitment of all members.
That membership is diverse, and
this was illustrated by the fact we
held the AGM at the The National
Wine Centre - a jewel in the crown
amongst our function venues.
However, we also see increasing
diversity in the challenges that
confront us.
I have written about those at
length in past issues of Hotel SA,
and members need no prompting
of them--so I won’t bore you by
repeating the list.
However, as I said at the AGM
lunch in answer to a question, we
know there is a new fight around
the corner but we don’t know what
it is. That’s because our industry
is always under attack in today’s
society, so we must be prepared.
Financially, we had a sustained
strategy after our massive
financial commitment in the
2018 ‘Xenophon’ State election
to rebuild our war chest over four
years, which, despite the Covid
uncertainty, we achieved.
It has always been our commitment
to be financially ready for ‘the next
big fight’ whatever and whenever
that may be. So, great credit for to
Secretary/Treasurer Sam McInnes,
Finance Manager Alisa Wenzel, CEO
Anna Moeller and the entire AHA|SA
team for the solid state of our
current finances.
It is critical the AHAISA can never
be hamstrung by a lack of funds
when we are in any battle of
Industry survival.
NEW BATTLEGROUND
A Federal and then a State election
are looming in the next 22 months.
Our big fight in both in these
elections will not be about Labor
or Liberal.
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F R O M T H E P R E S I D E N T
Rather, it will focus on the worrying
growth and influence of the Teals,
the Greens and other like-minded
Independents.
It is of significance that the backer
of the Teals, Simon Holmes a
Court’s Climate 200, last month sold
out launch event here in Adelaide,
signalled an intention to move their
into South Australia.
The AHA State Council over the
next nine months will complete its
Election wish list. Those policies
will be presented to all State
Parliamentarians well ahead of the
March 2026 election, as we look for
a Vision to 2030 for our sector.
We don’t know what challenge or
opportunity may be around the
corner… but we will be ready.
In March, AHA personnel, including
National CEO Stephen Ferguson
and Accommodation Australia CEO
Michael Johnson participated in a
virtual meeting of the World Alliance
of Hospitality Advocates.
Representatives of hotel
associations attended from the UK,
USA, Canada, France, EU, Greece,
and West Indies.
The major takeout was many of
the issues our members face here
are actually shared Worldwide
hotel issues.
A major discussion point was the
lack of housing which, apart from
the very real social issue it has
created, is negatively affecting
labour supply.
One of the reasons is the rapid
expansion of the short-term
accommodation market with sites
like Air b n B, and Stayz and others
seeing housing withdrawn from the
traditional rental market.
Canada and New York City
are leading the way in seeking
workable solutions.
Canada are now denying income tax
deductions for expenses relating to
short term stays including interest
expenses.(ie no negative gearing on
Airbnb properties). Many Canadian
provinces have brought in further
measures that has seen 18000
short term rentals removed from
sale and made available to renters.
New York City has enacted ‘Local
Law’ 18’. Hosts cannot rent out an
entire apartment or home to visitors
for fewer than 30 days.
Furthermore, the host must stay in
the same apartment or home as
their guests and have no more than
two guests per stay.
This move has seen 83% of
short-term rentals returned to
the long term rental market. A
game changer!
Labour shortages was a intense
topic. It became very obvious how
Internationally competitive the
world-wide market it, particularly
with chefs and cooks. As we are
Watch Video
aware, Australia is being smashed
in this regard.
Other shared issues discussed with
our overseas colleagues included
sustainability, migration numbers
and technology, particularly
regarding AI.
The Federal Government over the
past 12 months has gone though an
extensive IR review with its Closing
the Loopholes legislation. This
move towards more union friendly
arrangements has also been seen in
other countries.
The next catch up for that group will
be at the end of September.
David Basheer, AHA|SA President
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Success
Is Infectious
From the CEO
ANNA MOELLER
As you may know, I was born and
raised in country South Australia.
I am passionate about this state,
the hotel industry – and making
sure our regional members have
the same advantages as our
metropolitan members.
That’s why the success of this
year’s Gather Round and LIV Golf
events was so pleasing.
Gather Round was held during
the Victorian school holidays,
which provided an amazing result
for hotels. Indeed it is fair to say
that the timing of the event had a
significant impact on the incredible
success the event enjoyed.
For example, members in the
South East said they had “never
experienced anything like it before”.
On the Easter Monday when trade
is normally quiet, venues were
booming. Some were sold out.
The AHA|SA has also called on
the State Opposition – with whom
we have a very good working
relationship - to publicly provide
bipartisan support for these events.
Gather Round’s success is
infectious. This year it provided an
incredible $8.3m accommodation
uplift compared to a normal April.
It has been backed up by LIV
Golf - a great advertisement for
South Australia, streamed into
67 countries – this is advertising
that money can’t buy. We need
politicians of all persuasions to
back it in.
Events like LIV Golf and Gather
Round benefit more than just
golf and footy fans and the
accommodation hotels and
hospitality venues that enjoy the
sugar hit they provide. They provide
a return on investment to the state
that boosts our economy and
assists in funding other sectors in
desperate need of resourcing.
Premier Peter Malinauskas, the
architect of these events, talks
about “the dignity of work”. Well,
when hotels and pubs are full, that
means more shifts for our staff,
and the flow on benefits of money
that enters and quickly re-enters
the local economy, in turn creating
further opportunities.
Our industry has a lot of dignity
to give. As the Premier said some
years ago about our total employee
numbers: “26,000 people is not a
small number.”
THE WINTER VOID
Growing SA’s tourism, conference
and cultural events remains a prime
goal of the AHA|SA.
We’ve loved Mad March, Amazing
April and Magnificent May. Now
we need Jumping June because,
to quote Game of Thrones, “winter
is coming”.
South Australia is on a roll and we
need keep the momentum strong
– but each year, our hotels suffer
through the winter months.
Our sector delivers in excess of
$4 billion to this state's coffers. We
are a key driver of the economy –
a driver that stalls as we enter the
black hole of winter.
I have spoken about having an
“opportunity mindset” in previous
columns and we must all be open
to new ideas in order to achieve
Jumping June, Awesome August
and Sensational September.
Many ideas have been floated,
including our President’s suggestion
of a show stopping horse race that
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F R O M T H E C E O
attracts the best jockeys, trainers
and horses from around the country.
Again, bipartisan support will
be crucial.
THE HANDBRAKE TAX
This industry suffered the brunt of
Covid like few others. Some of our
own didn’t make it. Many limped out
of it. Most are repaying debt that
was incurred while they were forced
– by decree – to close their doors.
We are now facing a cost of living
crisis, multiple rate and wages
increases, energy and product cost
increases and yet our members
remain incredibly resilient.
We need a break – not a brake!
The twice-annual CPI excise on
alcohol hurts our industry. It puts a
handbrake on growth.
One influential media voice dubbed
it “The Lazy Tax” and it’s clear
that resistance to the unchecked
increases on the humble pint is
now gaining traction in the general
community.
Behind the scenes, in Canberra
and around the nation, hotels
associations continue to push for
at least a freeze - but in time this
harmful tax must be reduced.
ON A HAPPY NOTE
It was pleasing to see a judge rule
in favour of the Lord Exmouth Hotel,
in a case where a new neighbour
tried to have live music shut down.
The Advertiser reported: “A Port
Adelaide institution’s longstanding
owners are celebrating a big win
over a local NIMBY, with a court
throwing out a neighbour’s case
to effectively shut down their hotel
over afternoon “soft rock” live music
sessions.
“The Lord Exmouth Hotel at Exeter,
known as the Monkey House to
locals, has been serving drinks since
the 1850s – making it one of the
state’s oldest licensed premises.
“Judge Gilchrist said pub owners
Graham and Barbara Cox –
previously described by former
Australian Hotels Association
general manager Ian Horne as
“living history” – were “competent,
well-respected publicans” and
dismissed Ms McCarthy’s
application.”
In NSW, they have laws to stop
NIMBY neighbours from shutting
down pubs with vexatious noise
complaints, including protections
from complainants who move into
an area where a hotel has been
long established.
It’s high time South Australia
followed suit.
Watch Video
Anna Moeller,
AHA|SA CEO
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A U T I S M S A
AHA-Backed Autism
Role Breaking Barriers
From left: Chef Brendan Boothroyd at the Brompton
Hotel with Kaitlin Withers (Autism SA).
Australia has one of the highest
rates of autism in the world.
Diagnoses have doubled in the last
decade, climbing above four per
cent of children.
It’s a significant number and Kaitlin
Withers is determined to see they
are catered for.
Kaitlin, who started work as a liaison
officer with Autism SA last year, is
helping to grow awareness within
the hospitality industry, as well as
the wider community.
Her role is sponsored by the AHA|SA
and she has become something of
a trailblazer for the cause.
“I have a lot of experience
volunteering with people with
intellectual disabilities and a
very strong interest in the field,”
Kaitlin said.
“It’s just a unique role.
“I don’t think there’s enough going
on in this space.
"Everything I do is kind of a first, so I
think that’s really valuable.”
Already, she has overseen the
inception of ‘Quiet Dinners’.
Believed to be an Australian first,
they were launched at The Arkaba
in February after talks with Hurley
Hotel Group manager Anna
Hurley.
It was a great success and three
more venues have since come
on board – the Bridgeport Hotel
in Murray Bridge, the Brompton
Hotel and the Oak & Iron Tavern in
Mount Barker.
Quiet Dinners are normally held on
a monthly basis, usually early in
the week, starting around 5pm.
It works for pubs looking to bring
people to their venues on nights
that are traditionally not too busy.
But it demands a completely
different approach to meet the
needs of their patrons.
“Considering the sensory
environment is really the main
goal,” Kaitlin said.
“Generally, the venues have to
have dimmable lighting and it
will be at least 50 per cent lower
than normal.
“We also prefer that people have a
private bar to order so they don’t
have to go into the busier parts of
the venue.
“We like people to have a breakout
space where someone can go
to be on their own if they’re
feeling overwhelmed.
“And a lot of venues have offered
‘fidget toys’ and bean bags to make
it a really nice place.
“We try to make it so there is no
background noise or music.
“And we space out tables so the
noise from other people talking isn’t
too overwhelming as well.”
The dinners are largely populated by
young families with autistic children
and events at the Arkaba have been
extremely well patronised.
They also provide an ideal
opportunity for adults with autism
to enjoy a social evening with
their friends.
“At the first Quiet Dinner, there was
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one woman who had an acquired
brain injury who found most dining
experiences were too stimulating.
“So she invited five of her friends
and family to come along so they
could spend time with her.”
Feedback from surveys of attendees
has been overwhelmingly positive,
she said.
“People feel really grateful that
they’ve tried to be included and
they find it to be a lot more calm
and suitable for them than a
normal dinner.”
MENUS WITH A DIFFERENCE
Participating venues are already
exploring what else they can do
to make their Quiet Dinners even
more accessible.
“After surveying their customers,
one cool thing the Oak & Iron has
done is create a menu with no
seasonings or sauces on it.
“It’s totally bland food and they can
even choose to have it separated on
a cafeteria plate.
“I have encouraged more simplified
kinds of foods because people don’t
want to eat really fancy food with
all these different flavours
and textures.
“And some venues have tried visual
menus because pictures can help
a lot.”
Kaitlin said simple, accurate
descriptions of dishes are also vital.
“I had lunch with an autistic woman
and there was a different type of
sauce in her cheeseburger than the
menu stated.
“Her mother tried to wipe the sauce
off but she couldn’t eat it. You don’t
want any surprises that’s for sure.”
MORE OPPORTUNITIES
The media hype generated by the
Quiet Dinners has helped raise
awareness of the need and demand
for social opportunities for people
with autism.
“Once hotels learned about it,
it suddenly didn’t seem crazy
Brompton Quiet Dinner Sensory Zone.
anymore, it seemed like a
reasonable thing to do.”
But she said there is still much work
to be done.
“People’s knowledge of autism could
definitely be a lot better.
“I think some people maybe don’t
appreciate the need for it. A lot of
the people who have chosen to
get on board tend to have a family
member who is autistic or they
know someone who is.
“But some people still don’t get it.”
ARE YOU INTERESTED?
Kaitlin is now looking to discuss
ideas with any venues keen to
explore new opportunities.
“It would be great to see some ways
to facilitate young adults to meet
because we know that loneliness
and isolation is a really big issue,”
she said.
“The first one we’re doing is a quiz
night at the Marion Hotel.
“If we had speed dating or games
nights, I think that would be really
great too.
A U T I S M S A
“We’ve talked with the Kent Town
Hotel about making one part of their
venue permanently accessible so
anyone can go in any day and
know it will be a relatively low
sensory area.”
TRAINING FOR HOSPO STAFF
Kaitlin has also been involved in
training hospitality staff to raise
autism awareness and working on
education programs for the sector
to achieve a better understanding of
the needs of autistic people.
“I’m working on a big information
pack for venue owners with useful
information in regards to both
customers as well as potential
employees who are autistic,”
she said.
“Hopefully within a month we’ll be
able to put it on the AHA website
and it will have all the information
you could possibly need.”
If your venue would like to get
involved and explore ways to
become more inclusive for the
Autistic community, please contact
Kaitlin on 0403 420 619, or email at
kwithers@autismsa.org.au .
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 9

A H A | S A E V E N T
ANNUAL GENERAL MEETING
AGM REPORTS ON SUCCESSFUL YEAR
The AHA|SA Annual General Meeting and Lunch was
held at the National Wine Centre on May 6.
The meeting and lunch were attended by a strong
representation of members, politicians and
corporate partners.
Hosted by Tom Rehn of FIVEAA, special guests
included retired AFL Footballers Dom Cassisi and Paul
Seedsman for an insightful Q&A. Further details can be
read in the President’s Column on page 4.
“The Association continues to tackle the key issues that
affect members,” said AHA|SA President, David Basheer.
“After the ravages of Covid, we are rebuilding our ‘war
chest’ in the event we need to wage a public campaign
to protect our interests.”
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A H A | S A E V E N XT
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 11

A H A | S A E V E N T
ANNUAL GENERAL MEETING
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A H A | S A E V E N T
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 13

REGIONAL MEETINGS
It was a brilliant day in the Clare Valley for the Lower/Mid/Upper North Regional Meeting. Thank you to Ally,
Mick and the team at the Rising Sun Hotel for hosting the delicious lunch, and to all our members and
Corporate Partners for supporting the event.
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R E G I O N A L M E E T I N G S
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 15

O N E F O R T H E R O A D W I T H V A U G H A N Y
SCOTT’S
SPOT
BY SCOTT VAUGHAN
Hello all and welcome to the May
edition of Scott’s Spot for 2024.
REGIONAL MEETINGS
We have had another two Regional
meetings since the last edition over
March and April.
The Royal Oak Hotel hosted
the South East meeting in March,
followed by the Rising Sun in
Auburn in late April. Attendances
were extremely strong so a massive
thanks to our hosts, members, and
corporate partners for supporting
these important events.
The calendar is full over the next five
months with ten upcoming events
so be sure to check your emails.
ANOTHER FAREWELL. COOPERS
LEGEND, GEOFF PEVREALL.
The famous Pev made his last
regional address at the
Royal Oak . Geoff is retiring midyear
after being employed for an
astonishing 30 plus years at Coopers!
All the best and I’m sure we will still
see you down in the South East.
AHA|SA ANNUAL GENERAL
MEETING
Another AGM has passed by with
hosts, the National Wine Centre
providing an incredible experience
for both our members and corporate
partners. Lucy Randall again weaved
her magic by co-ordinating another
incredibly successful event.
Here are some observations made
by a roaming reporter for the day
who will remain unnamed.
This year the date coincided with
the birthday of our CEO, Anna
Moeller.
What a nerve-wracking day to have
a birthday! Fortunately, the meeting
was well ordered and I’m told there
were none of the fireworks and
grandstanding you see at some ASX
shareholder meetings.
At the lunch afterwards, one of the
panel speakers was former Crows
wingman, Paul Seedsman, who
was forced out of the game due to
concussion.
He is still fighting his way through
the repercussions, which involves
multiple medical visits each week,
days where is he bed-ridden and he
hasn’t run for 18 months.
My colleagues reported that it was
a sobering moment and it makes
some of our daily struggles look
trivial by comparison.
Let’s hope he makes a full recovery
HERE’S A COLLECTION OF
PHOTO’S TAKEN SINCE THE
LAST EDITION.
Enjoyed catching up with the
wonderful team at the Riverside
Hotel in Tailem Bend.
Ran into the beautiful Shannon
family from the Cleve Hotel for
Gather Round. Nice to see their
support for the mighty Bluebaggers.
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O N E F O R T H E R O A D W I T H V A U G H A N Y
If you have any entertaining
stories and photos to
share, please email them to
svaughan@ahasa.asn.au .
Lois and Rick on the balcony of the
Grosvenor in Victor.
Welcome to new members,
The Royal Hotel Balaklava with
Peter and Paul attending their first
Regional Meeting.
The Lighthouse Wharf
Sibling combination at the
Middleton Tavern .
The Stables at the Rising Sun ,
Auburn.
The Semaphore Palais crew with
Didier of course sneaking in.
Thanks to Cathy from Gaming Care
for taking this photo in Lameroo.
Pretty cool.
Publican Phil Dodd at the Cape Jervis
Tavern . Get down and have a chat
with the great man.
Great to catch up with Karen and
Gavin at the newly named Colley
Hotel in Glenelg. Renovation nearly
complete so get down and have a
look over the coming winter.
Recently renovated Seaton Hotel
Finally, welcome to Alan Schwartz
who recently started his new
position with Max seated next to
Scotty Elix CUB and John Rankine,
Riverton Hotel .
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 17

S O U T H T E R R A C E
Hotel Alba.
SOUTH TERRACE
SYNERGY
BY DION HAYMAN
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S O U T H T E R R A C E
The Terrace Hotel.
For the last few decades, South Terrace hasn’t been
the first name on people’s lips when it came to CBD
accommodation options.
Yet that wasn’t always the case. In 1977, global
supergroup ABBA chose to stay at the Parkroyal Motor
Inn when it played in Adelaide during the band’s only
Australian tour.
Today, that same property is known as Hotel Alba,
one of a trio of adjacent hotel options that make up
the South Terrace Precinct, all owned by a private
Adelaide family.
The three properties are:
• Hotel Alba – full transformed into a 99 room
urban oasis
• The Terrace Hotel – 136 rooms, each with views over
the Adelaide Hills or south of the city
• HotelMOTEL – 61 rooms and a 2023 AHA|SA Awards
For Excellence winner.
HOTEL ALBA
The family purchased the Alba 15 years ago in its
previous guise as the Chifley, before tripling its portfolio
and undertaking a “sizeable” investment with the
renovation of its newest acquisitions.
The hotels are managed by EVT (Entertainment
Ventures and Travel) which also operates Rydges
Hotels, QT Hotels, Atura Hotels and Event Cinemas.
Samantha Farrington has been General Manager of the
South Terrace properties since EVT began managing
them in 2021.
Part of her mission is to lure custom back to the south
side of the city.
“We’re definitely attracting new people to South Terrace,
which is really exciting because so much has happened
on the north side for so long,” she said.
People are migrating to experience Alba’s ela
Restaurant, rapidly gaining traction as one of Adelaide’s
must-visit eateries. In one review, The Advertiser raved
about its “insanely good dessert”.
“It was really important to us to have a strong food and
beverage component,” Samantha said.
Hotelmotel.
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S O U T H T E R R A C E
Hotel Alba.
“The quality is such that we could have that as a standalone,
without needing the guest rooms to accompany
it. It’s somewhere where people would want to come as
a destination even if they weren’t staying at one of the
three properties.”
Completed in September 2023, ela means “to come or
gather” in Greek.
Executive chef Nigel Rich and head chef Ashleigh
Lindner have curated a menu that values both
authenticity and approachability.
Diners could be forgiven for dreaming they are on
a Greek island as they indulge in ela's sumptuous
Mediterranean offerings against the backdrop of
Adelaide’s largest outdoor hotel swimming pool.
“We’ve put a strong focus on the pool because it’s such
a unique selling point,” said Samantha.
“It’s a 20 x 5 m pool and has a vast outdoor landscape
to work with. Not surprisingly, we utilise that outdoor
area for a lot of different events.”
Those events have already included Tasting Australia
and the Adelaide Fashion Festival.
The beautifully refurbished 99-room hotel is also
winning rave reviews.
“People say it has a bit of a Palm Springs-
Mediterranean-art deco sort of vibe to the guest rooms
and foyer, which is really nice to be able to hit those key
accents through the design.
“We’ve completely revitalised the property, which was
built in the 1960s and has had many iterations in
its time.
“We wanted to strip everything back and essentially
start again - but still retain the wonderful elements that
come with having an older property.
“The facade has essentially remained unchanged, aside
from a 2024 facelift.
“Given it is an older building, the guest rooms were
all relatively large for a four-and-a-half star standard
hotel room.
“They’re all around 28 square metres and all with
beautiful full-length windows and individual balconies
as well.”
HOTELMOTEL
Adelaide’s Studio Nine Architects were commissioned
not just to restore Alba but also its next door neighbour,
HotelMOTEL.
The property re-opened for business in October, 2021,
timed perfectly to capitalise on the then booming
driving holiday market after the pandemic.
“It is essentially a fresh take on the classic motel,”
Samantha said.
“You roll up, you can park out the front of your guest
room, it’s very nostalgic for a lot of people who want to
utilise that style of accommodation.”
20 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

S O U T H T E R R A C E
Hotlemotel.
“We’re offering guests the best parts of a hotel, coupled
with the nostalgia that comes with the motel-like setting.”
nt.”
It is also something of a rarity in an Australian CBD.
“It still retains that motel setting but as soon as you walk
into the guest room, you’re greeted with all the modern
features you would expect in a four-star hotel room.
“We’re offering guests the best parts of a hotel, coupled
with the nostalgia that comes with the motel-like setting.”
Samantha said the concept and nondescript name was
the brainchild of the owners.
“They wanted to have that motel aesthetic and motels
are really making a comeback.
“It’s a hotel room in a motel setting, hence HotelMOTEL
was born, as one word.
“Some people will focus on the word ‘hotel’,
others ‘motel’.
“We get a lot of corporate travellers who utilise that
property because they recognise they get the benefit of a
hotel room in a motel setting.
“If they come from a trade or sales background and they
have a vehicle with them, they love the fact they can park
out the front of their guest room.”
But HotelMOTEL’s real value may be the amenities it
doesn’t offer!
“Guests have the benefit of all the facilities of Hotel Alba
next door so they can still access the gym, the pool, the
dining options as well.”
Hotemotel.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 21

S O U T H T E R R A C E
The Terrace Hotel.
“Each hotel taps into a different market and clientele
and it is driven not just by price point but also the facilities
that each offers.”
THE TERRACE HOTEL
The Terrace Hotel has largely been left untouched.
Readers might remember it as The Sage Hotel
Adelaide.
It has a prime location across from the parklands and
offers casual dining at the Terrace Bar & Kitchen.
While there are no plans to renovate at the
moment, Samantha said it may become an option
moving forward.
“There’s nothing to say we might not add something
down the track in the sizeable space at the back of
The Terrace, which is now utilised as a car park.”
SOUTH TERRACE SYNERGY
Despite initial fears the three hotels could
cannibalise each other, those fears have remained
largely unwarranted.
“Each hotel taps into a different market and clientele and
it is driven not just by price point but also the facilities
that each offers,” she said.
"When we first opened Alba, there was a concern we
would take too much away from The Terrace.
“But we held that price point from when we first opened
because we wanted to note that there was a difference
between the two properties.
22 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

S O U T H T E R R A C E
The Terrace Hotel.
“We’ve actually been able to generate new business to
South Terrace.”
“At Hotel Alba, the corporate guests are enjoying all the
facilities they get at one of the more centralised CBD
properties but they’re getting the parklands and an
urban oasis feel – they’re here for work but they don’t
feel like they’re here for work.
“Our Terrace Hotel is the biggest hotel and still the
busiest, even though it hasn’t had the renovation the
other two have seen.
“But there is still the need for that economy, mid-scale
offering at a very attractive price point where you can
still accommodate large groups at the venue in the
one space.
“So it’s not the same market.”
The South Terrace triad looms as a major player in
the Adelaide hotel space, situated ideally at the city’s
entrance for the bulk of motorists who arrive from
the southeast.
Samantha is determined to continue to chip away at the
stranglehold North Terrace hotels have long enjoyed.
“I think we get caught up in thinking everyone wants to
be as close to the action as possible,” she said.
“But many travellers want to explore further out and see
the Adelaide Hills, Barossa and McLaren Vale.
“For them, it makes sense to be somewhere which is
more accessible and has easy parking.”
The South Terrace Precinct will continue to leverage the
hotels’ locations as their chief assets, far removed from
the high rises and inner-city noise, yet just a short walk
to the free tram that services the CBD.
“By being smart about our rates, positioning and
targets, we saw all three of our properties exceed
their goals for the AFL’s Gather Round and LIV golf,”
said Samantha.
“If we keep playing to our strengths, we will continue to
achieve those results.”
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 23

ing more revenue
to your outdoor spaces.
commercial outdoor comfort heating systems
for all size outdoor spaces.
infratechheaters.com.au
1300 484 503 | sales@infratechheaters.com.au

W I N T E R P R E P A R A T I O N
Making Winter A Winner
QUICKS TIPS FROM HOTEL
PROS:
1. The first rule of trading through
the winter months is managing
your venue’s cashflow. You
literally have to save for a
rainy day!
2. As the advice in this article
spells out, it’s crucial to think
strategically about winter before
the worst months hit.
3. It’s also important to run your
business differently. Turn a
negative into a positive and look
for ways to leverage winter to
draw in crowds. That might be a
Foxtel promotion for a program
that people can’t access at home,
or it might be something like a
stout dinner.
4. Look for the subtle changes you
can make to your outdoor area to
make it more energy efficient. For
example, is permanent heating
more cost effective than using
gas bottles?
5. Winter feels long but it’s quite
short. Get your thinking right and
focus your energy.
6. Winter happens every year. Keep
your plans and improve them on
an annual basis. Don’t recreate
them every time.
PROTECTING OUTDOOR
FURNITURE
• Winter weather can be harsh on
outdoor furniture and amenities,
leading to damage and costly
replacement.
• To protect these assets and
prolong their lifespan, it's
important to take preventive
measures.
• Make sure your staff cover
furniture during wild weather
when nobody will be sitting
outside.
• Store furniture that is not in use
for months on end. If storage
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Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 25

W I N T E R P R E P A R A T I O N
space is limited, invest in durable
covers that can withstand the
elements.
• Windy winter weather can cause
loose items, such as umbrellas
or outdoor decor, to become
projectiles. Secure these items
or bring them indoors to prevent
damage.
GUEST SAFETY
• Guest safety should be a top
priority, especially during the
worst of winter’s weather
conditions when it’s dark and wet
and windy.
• Provide ample lighting: Ensure
that all outdoor areas, including
entrances, pathways, and parking
lots, are well-lit.
• Use absorbent mats or rugs at
entrances to prevent water from
being tracked into your hotel.
This will help keep interior floors
dry and reduce the risk of slips
and falls.
COMFORT IS KEY
• If people are not warm, they won’t
return.
• It’s a challenge to heat outdoor
spaces – but heating continues
to evolve with the addition of new
technology and broader ranges,
so be open to new ideas such as
ambient heating.
• Older pubs with uneven surfaces
and high ceilings can consider
drop pole heating, which allows
the poles to be adjusted to
different lengths at either end.
• Some companies are able to
provide design advisory as well,
so that the solution fits your
design aesthetic.
• Having some portable heaters on
hand gives you flexibility. You can
move them around for functions
and use them to supplement
fixed heating in certain weather
conditions.
MARKETING
• Leverage winter themes in your
marketing. Use your social
media to emphasise the cosy
atmosphere that your property
offers to entice new guests.
• Create enticing winter packages
that include special amenities
or activities that are unique to
the season.
• Consider winter-themed
decorations. Use warm lighting,
blankets and seasonal accents to
put your guests in the right mood.
• Highlight seasonal dishes, hearty
soups and comfort foods.
• Promote your winter cocktails,
dark beers and warm drinks.
• For the worst months, do the
sums on offering special rates.
You can also bundle services
such as accommodation and
dining vouchers to create added
value.
• Host winter-themed events.
Promote them through your
website, social media channels,
and local event listings.
PROPERTY MAINTENANCE
• The first step in weatherproofing
your small hotel is to assess
the property for potential
winter hazards. This includes
identifying areas that may
be prone to leaks, drafts, or
structural issues that could be
exacerbated by harsh weather
conditions. Start by inspecting
the exterior of the building,
paying close attention to the
roof, windows, and doors. Look
for any signs of damage or
deterioration.
• How are your chimneys? Do you
know? For safety and patron
comfort reasons, it pays to
have a regular check of your
fireplaces – and always use a
professional cleaner.
• Insulating your hotel is crucial
for conserving energy and
reducing heating costs during
the winter season. Inadequate
insulation can lead to
significant heat loss, resulting
in higher energy bills and an
uncomfortable environment for
your guests.
26 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

S P O N S O R A D V E R T O R I A L
Corporate Partner News
ALAN SCHWARTZ JOINS MAX
MAX has announced the appointment of respected and
trusted industry partner, Alan Schwartz.
Alan has been a key player within the SA hospitality
market over the past 25+ years, specifically within the
liquor industry.
Now, utilising his vast experience and strong customer
relationships , he has made the move across to gaming,
quickly establishing himself as the Customer Relations
Manager at MAX Technical Services.
Alan looks forward to re-connecting with industry
partners, albeit with a new focus.
He can be contacted on 0407 335 234 or at
alan.schwartz@tabcorp.com.au
$2.26 MILLION KENO SPOT 10 WIN!
Could South Australia’s next big Keno winner land in
your hotel?
A woman from Paralowie has become South Australia’s
biggest Keno winner so far in 2024 after pocketing a
$2.26 million Keno Spot 10 last month.
The South Australian scored the $2,269,061.10 Keno
Spot 10 jackpot in draw 240403 217, drawn Wednesday
3 April 2024.
The long-time player described the winning moment
as magical.
“I’m still in a bit of shock. I’m still pinching myself. I can’t
believe it has happened,” she said.
“I’ve been one number off a couple of times – maybe
three or four times. I feel as though this win has been
brewing for quite some time!
“I’ve played the same Keno numbers for a while now.
My favourite numbers are 30 and 74.
“I’ve always enjoyed Keno! I think I’ve treated myself to
tickets into the draws for eight years.”
When asked about her plans as a newly minted multimillionaire,
the happy Adelaidean shared she couldn’t
wait to help her nearest and dearest, as well as some
charities close to her heart.
“I want to buy a house and go on a holiday,” she
shared.
“I’m also a grandmother of six grandchildren; a big
family. I’ll definitely be helping my family, especially
my daughter who has gone through a rough time.
“I’d love to donate to some charities too. Probably
Save the Children. I want to help those who
are suffering.”
To maximise Keno in your hotel, visit Retailers Web at
KenoConnect at retailersweb.thelott.com or speak
to your BDM.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 27

A H A | S A C O R P O R A T E P A R T N E R S
P U B L I C A N P R O F I L E
ACCOUNTANCY SERVICES
Bentleys SA 8372 7900
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
ARCHITECTS & INTERIOR
DESIGNERS
Studio Nine Architects 8132 3999
ART & FRAMING
Art Images Gallery 8363 0806
ATMS
Banktech 0408 462 321
Cashzone 1300 305 600
Next Payments 1300 659 918
AUDIO VISUAL
Big Screen Video 1300 244 727
Novatech Creative Event Technology
8352 0300
BACKGROUND MUSIC
Foxtel Music 1300 148 729
Moov Music 1300 139 913
Zoo Business Media 07 5587 7222
BANKING & FINANCE
Bank SA 0403 603 018
Perks Accountants & Wealth Advisers
08 8273 9300
BEVERAGE GASES
BOC Limited 0424 647 568
Supagas 8252 7472
BEVERAGES
Accolade Wines 8392 2238
Australian Liquor Marketers 8405 7744
Billsons 03 57281304
Campari Group 02 9478 2727
Carlton & United Breweries 13 BEER (13 2337)
Coca-Cola Europacific Partners 8416 9547
Coopers Brewery 8440 1800
CUB Premium Beverages 8416 7819
Diageo Australia 0401 120 872
Empire Liquor 8371 0088
Lion 8354 8888
Liquor Marketing Group 8416 7575
Oatley Fine Wine Merchants 1800 628 539
Options Craft Liquor Merchants 8346 9111
Pernod Ricard Australia 8208 2400
Samuel Smith & Son 8112 4200
Southtrade International 0410 449 720
Treasury Wine Estates 8301 5400
BOOKKEEPING
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
CASH HANDLING / TERMINALS
Banktech 0408 462 321
BK Electronics 0431 509 409
Cardtronics 03 9574 4878
Coms Systems 0408 462 321
Consillion 1800 500 994
GBay/Aruze Gaming 0424 700 888
Next Payments 1300 659 918
CLEANING & HYGIENE SUPPLIES
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
CLEANING COMPANIES
A Cleaner World 0426 887 364
COFFEE SUPPLIERS
Grinders Coffee 1300 476 377
COMPUTER & IT SERVICES
Boylen 8233 9433
Compnow 8133 8000
DEFIBRILLATORS
AED Authority 03 8710 8666
Alsco 8346 1391
St John 1300 78 5646
ENERGY & SOLAR SOLUTIONS
Class A Energy Solutions 8391 4853
Power Maintenance Group 1300 700 500
Trans Tasman Energy 1300 118 834
EQUIPMENT/SUPPLIES/HARDWARE
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
Mr Wet Wall 1800 938 925
FACIAL RECOGNITION TECHNOLOGY
COMS Systems 1800 324 918
Vix Vision 0400 310 326
FINANCIAL PLANNING
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
FIRST AID
Alsco 8346 1391
St John 1300 360 455
FOOD SAFETY
Think ST Solutions 0422 285 720
FOOD SERVICES
Bidfood 0427 099 558
Cookers 1300 88 22 99
Galipo Foods 8168 2000
PFD Foodservice 8114 2300
Thomas Foods 8162 8400
FURNISHINGS
Concept Collections 1300 269 800
GAMBLING SERVICES
GFR Pro 0408 186 540
SA Lotteries 132 315
UBET 8354 7300
GAMING ANALYSIS
Independant Gaming Analysis 8376 6966
Winnall & Co 8379 3159
GAMING FLOAT RECONCILIATION
GBay/Aruze Gaming 0424 700 888
GFR Pro 0408 186 540
GAMING LOYALTY
Bluize 1300 557 587
GAMING MACHINE SERVICES
Ainsworth Game Technology 0409 171 616
Aristocrat Technologies Australia 8273 9900
Coms Systems 0409 283 066
GBay/Aruze Gaming 0424 700 888
IGT 8231 8430
Independant Gaming Analysis 8376 6966
Konami Australia Pty Ltd 0409 047 899
MAX 8275 9700
Light & Wonder 0400 002 229
Statewide Gaming 0448 076 144
GIFT CARDS
The Card Network 1300 375 346
HEALTH INSURANCE
Bupa 1300 662 074 (#2146982)
HOTEL BROKERS AND PROPERTY
VALUATIONS
JLL 8233 8890
Knight Frank Valuations & Advisory 8233 5222
Langfords Hotel Brokers 0410 605 224
McGees Property Hotel Brokers 8414 7800
HOTEL MANAGEMENT
H&L Australia Pty Ltd 1800 778 340
HOTEL MARKETING
Digital Marketing AOK 1300 658 543
INDUSTRY BENCHMARKING DATA
STR 7070 0103
INFORMATION SYSTEMS/SITE PREP
Max Systems 8275 9700
INSURANCE
Aon Risk Solutions 8301 1111
KITCHEN & BAR EQUIPMENT
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
Cookers 1300 88 22 99
Stoddart Food Service Equipment
0468 923 320
LOTTERIES
SA Lotteries 13 18 68
LEGAL SERVICES
Eckermann Lawyers 8235 3990
Piper Alderman Lawyers 8205 3318
Ryan & Co Solicitors 0421 595 815
Wallmans Lawyers 8235 3018
LINEN & UNIFORM SERVICES
ORTC Clothing Co 0422 515 213
Alsco 8346 1391
MEDIA
FIVEaa 8419 1395
Foxtel 1300 138 898
Solstice Media 8224 1600
MIGRATION
Migration Solutions 8210 9800
ONHOLD/MESSAGING
1800 ON HOLD 8125 9370
PAYROLL & HR RESOURCES
Perks Accountants & Wealth Advisers
08 8273 9300
Tanda 1300 859 117
Winnall & Co. 8379 3159
POS SYSTEMS
Bepoz 1300 023 769
Bluize 1300 557 587
H&L Australia Pty Ltd 1800 778 340
RETAIL LIQUOR MARKETING
Australian Liquor Marketers 8405 7744
Liquor Marketing Group 8416 7575
SIGNAGE & PROMOTIONAL ITEMS
The Banner Crew 8240 0242
SPORTS & ENTERTAINMENT MEDIA
Foxtel 1300 790 182
STAFF TRAINING & RECRUITMENT
Adelaide Institute of Hospitality 8338 1492
Alliance College 1300 665 065
The Kingsmen 0410 416 655
Maxima 8340 7766
Perks Accountants & Wealth Advisers
08 8273 9300
St John 1300 360 455
SUPERANNUATION
HostPlus 0418 327 607
WEBSITES
Boylen 8233 9433
28 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

GAMING CARE
GAMING CARE works with all South Australian Hotels with gaming
machines to reduce the harm caused by problem gambling.
Providing the hotel industry with the capacity to respond to community concerns related
to the harm associated with gambling by contributing to early intervention and support
for problem gamblers and their families.
Minimising the harm caused by problem gambling behaviour by fostering a compliant
and proactive industry that works with regulators, gambling help services and gaming
patrons to minimise harm caused by gambling.
Assisting licensees and hotel staff with their compliance obligations, and supporting
venue staff through education and training regarding the recognition of problem
gambling indicators and assisting in accurately documenting patron behaviour.
Providing licensees and hotel staff with the confidence and skills required to engage
directly with patrons who are showing indicators of potential problem gambling, enabling
them to intervene early and refer the patron to a gambling help service, or other support
options if required.
Contact your local Gaming Care Officer, or our Office, for
information on how Gaming Care can assist your venue.
For any assistance or support
please contact your local
Gaming Care Officer, or our office
for information on how Gaming
Care can assist your venue.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 29

CORPORATE PARTNERS 2023/24
GAMING CARE
D I A M O N D
P L A T I N U M
G O L D
S I L V E R
131 733
AED Authority
pfdfoods.com.au
Boylen
For full product range and details
of your nearest branch
IGT
Oatley Fine Wine Merchants
Ainsworth Game Technology
Campari Group
Konami Australia Pty Ltd
Options Craft Liquor Merchants
Australian Liquor Marketers
PFD063 Hotel SA Advert (1/4 Page).indd 1
Digital Marketing AOK
18/05/09 11:47 AM
Light & Wonder
Samuel Smith & Son
BankSA
Empire Liquor
Liquor Marketing Group
Stoddart Food Equipment
Big Screen Video
Bluize
Foxtel
GFR Pro
Novatech Creative Event
Technology
Tanda
B R O N Z E
1800 ON HOLD
Cashzone
Adelaide Institute of Hospitality Class A Energy Solutions
Alliance College
Compnow
Alsco
COMS Systems
Banktech
Concept Collections
Bentleys Accountants
Billsons
Consillion
BK Electronics
Cookers
BOC Limited
Eckermann Lawyers
Bunnings Group
GBay/Aruze Gaming
T Bunzl 08 8100 2499 F 08 8232 Independant 4979 Gaming Analysis
E INFO@GAMINGCARE.ORG.AU
H O T E L I N D U S T R Y S U P P O R T E R
4TH FLOOR AHA|SA HOUSE
60 HINDMARSH SQUARE, ADELAIDE SA 5000
JLL
Knight Frank Valuations &
Advisory SA
Langfords Hotel Brokers
McGees Property Hotel Brokers
Next Payments
ORTC Clothing Co
Perks Accountants & Wealth
Advisers
Piper Alderman Lawyers
Power Maintenance Group
Ryan & Co. Solicitors
A Cleaner World (ACW)
Art Images Gallery
Bupa
The Card Network
Solstice Media
Statewide Gaming
St John
Studio Nine Architects
Supagas
The Banner Crew
The Kingsmen
Trans Tasman Energy Group
Vix Vision
Wallmans Lawyers
Winnall & Co
Maxima
Migration Solutions
Southtrade International
Think ST Solutions
30 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

L I C E N S E E T R A N S F E R S
APRIL 2024
HOTEL LOCATION EFFECTIVE DATE NEW LICENSEE
Hotel Peterborough Peterborough 22.04.24 JSU Hospitality Service Pty Ltd
N E W A H A | S A M E M B E R S
Adelaide Marriott Hotel Crown & Anchor Royal Hotel Crystal Brook Star of Greece
OFFICE HOLDERS
CONTACT
OFFICE
Level 4, 60 Hindmarsh
Square, Adelaide SA 5000
POSTAL
PO Box 3092,
Rundle Mall SA 5000
P (08) 8232 4525
P 1800 814 525 Toll Free
F (08) 8232 4979
E information@ahasa.asn.au
W www.ahasa.asn.au
DAVID BASHEER
President
MATTHEW BINNS
Vice President
LUKE DONALDSON
Deputy Vice President
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept,
and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from
negligence, accident or any other cause. We do not endorse any advertising materials, services offered within
advertisements or products, special offers or goods promoted therein.
PUBLISHER
EXECUTIVE COUNCIL
COUNCIL
ANDREW BULLOCK
DANIEL CASSIN
SIMONE DOUGLAS
JASON FAHEY
TRENT FAHEY
COREY FARMER
SAM McINNES
Secretary Treasurer
MATTHEW BRIEN
Executive Council
MATT ROGERS
Executive Council
ELISE FASSINA
JAMES FRANZON
TONY FRANZON
JOHN GIANNITTO
TOM HANNAH
PETER JOHNSON
ANNA HURLEY
Executive Council
ANDREW KEMP
Executive Council
GUY MATTHEWS
KAREN MILESI
ANDREW PLUSH
ROB RANKINE
MARGY RAYMOND
DARREN STEELE
ADMINISTRATION
ANNA MOELLER
CEO
OWEN WEBB
Deputy CEO
ALISA WENZEL
Financial Officer
KATHERINE TAYLOR
Accommodation Australia (SA)
& Communications
NATARSHA STEVENSON
Manager - Policy & Industry
Affairs
SARAH LEGOE
Senior Advisor - Workplace
Relations, Liquor Licensing &
Gaming
GARY COPPOLA
Legal and Advocacy
DIDIER VOLLERIN
Liquor Licensing &
Gaming Advisor
SCOTT VAUGHAN
Membership & Business
Services
+
LUCY RANDALL
Events & Partnerships
LIZ TURLEY
Training Coordinator
JOSH BEVAN
Digital Content Manager
BELINDA RICHARD
Executive Assistant
+
3/288 Glen Osmond Road, Fullarton SA 5063
P (08) 8233 9433 W www.boylen.com.au
TIM BOYLEN Managing Director
tboylen@boylen.com.au
JAMIE RICHARDSON Advertising
sales@boylen.com.au
PATRYCJA WHIPP
Studio Manager/Graphic Designer
We design, build and host beautiful
hotel websites that link with your
third-party software.
boylen.com.au
08 8233 9433
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 31