20th Anniversary Catalog - Babyworks

Ordering Information
You can order by telephone, on our secure website, or by mail. We accept
VISA, Mastercard, Discover, personal checks, and money orders.
Website: www.babyworks.com
Telephone: Local (503) 224-4696
Toll Free (800) 422-2910
Our regular telephone hours are Monday - Friday, 9 a.m. - 4 p.m. Pacific
Standard Time. If you reach our voice mail during these hours, we
are assisting other customers and will return your call promptly. Retail
shopping hours are listed on the back of the catalog .
Shipping Information
Items in stock usually ship immediately, often the same day. If your order
has an item on backorder and it is expected in a few days, we may wait
and ship the entire order together, depending on weight. We use USPS or
UPS for shipping, depending on weight and package destination.
Shipping Charges For Continental U.S.A.
Up to $15.00 $4.50
$15.01 – 55.00 $6.50
$55.01+ $8.50
Alaska and Hawaii, PO Boxes and APO – we usually ship Priority Mail.
This means we might get back to you to adjust shipping rates if needed
for orders over 2 lbs, as our costs can radically go up. We’ve become
good friends with Flat Rate Priority boxes, large and small, and use these
for economy as much as possible. We can also use Parcel Post, at your
option, but this can take well over a month to Alaska or Hawaii.
Please be careful with your shipping address! Packages that do
not make their destination or are returned to us due to an incorrect
address given will incur shipping charges again to reship them.
Ditto on packages returned to us because notices left by the USPS or UPS
are ignored. And if you cannot get U.S. Mail at your address, please be sure
we have both your U.S. Mail Address and a UPS-able address. Of course,
if we make a mistake on your order, it will be on us to fix it.
COUPON CODE: NCO8
In a hurry?
Ask for a custom quote on
faster shipping.
36 Call toll free 800-422-2910 or visit www.babyworks.com
Our Return & Exchange Policy
RETURN POLICY
We choose our products carefully and stand behind them with one
of the best return policies in the business! You may return most
of our products for any reason within 30 days of the purchase
date (or ship date on backordered items) for refund or
exchange, less shipping charges. This includes items which have
been washed or used. See exceptions below. Sorry, we cannot
accept out-of-package (unless purchased that way), washed or used
items beyond 30 days. Items in brand new, resaleable condition can
be taken back beyond 30 days for up to 60 days for store credit .
You may wish to insure your package or use delivery confirmation
for your own peace of mind . If coupons or discounts were
used for the purchase, these amounts will be proportionally
deducted from your refund.
EXCEPTIONS TO THE RETURN POLICY
All Night Pants: due to their high cost, we can only accept one used
pant back . Items you receive as a gift can be returned for store
credit only, or exchange . Sale items (new) may be returned for 14
days . Items purchased from the resale bins in our store are not
returnable .
A NOTE ABOUT REFUSED SHIPMENTS
If you refuse a package from UPS as a way of returning it to us, we
will have to not only charge you the original shipping charge from
us, but also charge you for UPS’ actual fee to return the package to
us, which can be substantially higher . (Yes, we incur two shipping
charges by UPS when this happens.)
EXCHANGE POLICY
• Items in new condition can be exchanged for up 60 days (if it’s
been longer, give us a call); used items for up to 30 days from
purchase date . You pay the shipping to send items back to us .
• We will pay the shipping charges to send you replacement
diaper covers, night pants and training pants, or other very
lightweight items such as clothing, in similar quantities to what
you are exchanging. Beyond that, our usual shipping charges
would apply for the new merchandise we’re sending to you.
Keep in mind that returning diapers is costly; we’d encourage you to
order samples if you are not sure which type to get .
New Catalog COUPON
$2.50 off your order to $49.00
$5.00 off your order of $50.00 to $99.00
$7.50 off your order of $100.00 or more
Limit one coupon per customer. Valid as long as this remains the current catalog. Not valid with any other offers or discounts.
May be used for mail orders, telephone orders, internet orders (send follow-up email), or store purchases.