Accenture Communications Solutions

Corporate Operations
Talent Management and Learning
Solutions and outsourcing services that increase the business impact of workforce performance by improving the
entire talent management lifecycle, from sourcing to development to rewards to retention.
Challenges and opportunities
As the economy emerges from the
downturn, communications companies
need to increase their organizational
agility and competitive positioning by
strengthening the skills of core workforces
through enhanced learning programs.
One way that training effectiveness can be
dramatically improved is through the use
of “Learning 2.0” practices such as social
networking, expert forums, collaboration
tools, blogs and wikis.
Corporate learning is a key talent multiplier.
It can deliver rapid business results that
support growth, improvements in customer
retention and satisfaction, increased speed
to market of new products, improved
productivity of strategic workforces such as
IT, sales and customer call center operators
and decreased turnover of high potential
managers. More broadly, comprehensive
talent management capabilities can help
an organization prepare itself for future
challenges, continuously adapt and drive
innovation and growth.
How Accenture can help
Accenture offers deep skills, development
and delivery methods and innovative
techniques in talent management and
learning. We have extensive consulting
resources as well as a market-leading
learning and HR outsourcing capability.
Our industry-leading, standardized
approach to talent and organization
performance solutions includes:
Learning and Collaboration: This offering
helps our clients define new ways of
working and learning in a technologysavvy,
geographically-dispersed, everchanging
world. We provide solutions and
assets covering:
• Learning and collaboration strategy
• Learning design and delivery
• Learning academies
Human Resources and Talent
Management: This innovative and
comprehensive solution uses established
tools, methods, strategies and a suite
of innovative offerings to help clients
create HR organizations, processes and
practices that can deliver measurable
improvements in the performance of
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people and the business. We can increase
the effectiveness and strategic impact of
the HR organization while also reducing
HR costs and improving efficiencies.
Specific offerings include HR strategy, HR
effectiveness and HR process excellence.
Human Capital and Organization
Effectiveness: This offering is focused on
architecting and executing broad-based
organizational change programs at scale to
help achieve a company’s organization-wide
growth, optimization or reinvention journey.
This is accomplished by aligning the
change journey to the business strategy
and supporting the design of an effective
organization, leadership structure and
corporate culture. Through this work,
Accenture also helps clients mitigate the
risks associated with large-scale change
implementations. Specific offerings include
human capital analytics and strategy and
workforce effectiveness.
Change Management: This offering
includes innovative methods and assets
that help companies successfully manage
change in an environment that is global,
multi-polar, multi-cultural, crossgenerational,
and virtual—and changing at
an accelerating pace. Successful change
management may be achieved using
methods-based, data-driven, tailored
solutions to increase the pace and certainty
of organizational change. The scope of this
offering group covers the entire lifecycle
of a change program, including journey
management and change enablement.
High performance delivered
An example of a company that is taking
advantage of advanced talent management
and learning solutions is Microsoft. With
Accenture’s help, Microsoft has established
a learning offering it calls “Academy
Mobile,” which helps the company’s
salespeople get up to speed on a particular
product or solution so they can capitalize
faster on customer opportunities.
The Academy provides information that is
always fresh because it is based on what
other salespeople are doing in the field
right now that is producing successful
results. Content comes from product
specialists and salespeople, and can
also be harvested from conference calls,
presentations and third-party vendors. It
then is turned into short deliverables such
as podcasts and vodcasts.
Microsoft has an internal user base of
22,000 for the Academy, which it also
has opened up to 5,000 partners in its
distribution network. This user base
generates more than 500 podcasts
per month, which have significantly
increased the sales force’s knowledge
about products, competitors and leading
sales practices. The Academy also gives
the field a communications channel for
immediate feedback to sales, product and
learning leadership.
Why Accenture
Using our innovative approaches to talent
and organization performance, Accenture
works with organizations to establish a
clear and ongoing link between human
capital investments and business results.
Our extensive industry knowledge, patented
processes and technologies and renowned
global delivery capabilities uniquely
position Accenture to help organizations
convert their talent investments into high
performance.
Accenture is differentiated in the field of
talent management and learning in several
ways:
• Focus on results: Every aspect of our
talent and organization performance
methodology helps keep the focus of the
talent management program squarely
on the creation of measurable and
sustainable business results.
• Experience and delivery track record:
Accenture is one of the world’s leading
end-to-end learning providers. We have
thousands of seasoned and dedicated
learning professionals around the globe
who are passionate about learning and
regularly help our clients define and
execute new learning strategies.
• Reusable assets: Accenture has
synthesized leading practices from our
Talent and Organization Performance
group. Our methodologies provide us with
market-tested techniques for executing
organization transformation and
outsourcing programs for HR and learning.
• Alliance relationships: Accenture has
strong alliance relationships and teaming
agreements with the leading vendors in
the talent and learning space.