Accenture Communications Solutions

The Accenture difference
Accenture’s extensive experience, strong industry reputation, distinctive innovations and
market-tested assets differentiate us in the marketplace.
Experience and strong industry reputation
Accenture’s work with clients consistently earns
industry recognition.
FORTUNE magazine has named Accenture the most
admired IT services company for three consecutive years. 1
The Global Telecom Consulting Market Analysis of 2009
named Accenture the “unchallenged market leader” in
terms of telecom consulting revenues, with a global
market share of 16.4 percent. 2
In its 2010 report, Gartner has ranked Accenture first in
worldwide revenue and market share for BSS, OSS and SDP
for cable, satellite and multi-system operators. 3 Accenture
also ranked first according to Gartner in 2009 worldwide
revenue and market share for workforce management. 4
Accenture also received an overall “Very Strong” score from
Gartner in 2009 in the Strategic Scorecard for Vendors of
Next-Generation Service Delivery Platforms. 5
In addition, Infonetics Research’s service delivery
platform (SDP) vendor survey has rated Accenture highly
for management and for our SDP product roadmap. 6
Trusted provider
Accenture works with 18 of the world’s top 20
communications companies and 41 of the top 50.
We have won multiple industry awards as a trusted
delivery provider to our clients.
Global reach and scale
Accenture has the global reach, breadth of capability
and flexibility to help operators develop comprehensive
solutions quickly and cost effectively. We can deliver
innovative, high-quality and standardized services at
lower cost by leveraging the Accenture Global Delivery
Network (see Figure 2). Accenture’s delivery capability
has grown to more than 85,000 talented professionals
worldwide working in onshore, nearshore and offshore
centers and client sites around the globe. This global
network helps enable Accenture to scale rapidly to
provide the skills and resources to deliver projects for
our network clients around the world.
Accenture was ranked number one on the International
Association of Outsourcing Professionals (IAOP®)
Global Outsourcing 100 TM list, marking the third
consecutive year that Accenture has topped this
ranking of the world’s best outsourcing providers. 7
4 Accenture Communications Solutions
Research-based knowledge
Leveraging our industry experience and business
acumen, our ongoing High Performance Business
research determines the key elements of high
performance and provides relevant insights into the
characteristics and practices that make organizations
outperform their peers. The results are clear: High
performance is definable, quantifiable—and achievable.
Long-standing alliance relationships
Another important Accenture differentiator is our
powerful network of alliances. These relationships help
us leverage unique, leading-edge products to tailor
the right solutions for our clients, instead of relying on
proprietary platforms. Our alliances include:
• Cisco: The Accenture & Cisco Business Group
develops, markets, sells and delivers network-enabled
business solutions that help organizations speed
implementation, shorten time-to-value and gain a
competitive edge.
• Microsoft: The Accenture, Avanade and Microsoft
alliance has a long history of helping organizations
achieve high performance leveraging Microsoft
technologies. Having collaborated on more than
5,000 Microsoft projects over the past decade,
Accenture and Avanade were named “2010 Microsoft
Enterprise Partner of the Year” for an unprecedented
sixth time and third consecutive year.
• Oracle: Accenture maintains one of the largest
and one of the fastest-growing Oracle enterprise
solutions practices among full-service integrators.
We are the first integrator to have innovation
centers located on Oracle campuses, giving us unique
access to Oracle software, management teams and
product direction.
1 Fortune Magazine/Hay Group, “World’s Most Admired Companies Study,
2010,” March 2010.
2 Hot Telecom, “Global Market Analysis – Telecom Consulting 2009,” January 2009.
3 Gartner Inc., “Market Share: Telecom Operations Management Systems (BSS, OSS
and SDP), Worldwide, 2007-2009,” Martina Kurth, Kamlesh Bhatia and Norbert
Scholz, 30 April 2010.
4 Ibid (Table 4-9).
5 Gartner Inc., “Market Insight: Next-Generation Service Delivery Platform Market
Overview and Strategic Scorecard for Vendors, 2010,” Martina Kurth and Jouni
Forsman, 21 June 2010.
6 Infonetics Research, “SDP Deployment Strategies and Vendor Ratings: Global Service
Provider Survey,” Shira Levine, October 2009.
7 IAOP, Global Outsourcing 100, 2010.