grievance form - OPSEU
grievance form - OPSEU
grievance form - OPSEU
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7. Service Delivery<br />
Review both the Guide and the Manual. Identify all of the position’s<br />
customers:<br />
Internal Customers:<br />
� Students<br />
� Staff<br />
� Faculty<br />
� Co-workers<br />
� Part-time staff<br />
� Administrators<br />
� Others (specify) ________________________________<br />
External<br />
� Potential Students/Graduates<br />
� Student Associations<br />
� Youth<br />
� Alumni<br />
� Employers<br />
� Contractors<br />
� Government – Municipal, Provincial, Federal<br />
� School Board<br />
� Vendors<br />
� Contracted employee groups<br />
� Others (specify) ________________________<br />
Identify the services that the position provides to customers.<br />
Define the service:<br />
� Straight forward delivery<br />
� Ability to select delivery mode<br />
� Tailor<br />
� Anticipate<br />
Determine Frequency – Regular & Recurring or Occasional<br />
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