2009 Annual Report - Toromont Industries Ltd.

26 | TOROMONT 2009 ANNUAL REPORT
(Left) A customer uses a pneumatic breaker to weaken a concrete surface. (Right Top) A Battlefield driver enters customer transaction information
into an industry leading, state-of-the-art TRAC hand-held device. (Right Bottom) Jim Connolly, Laser Service Technician at the Laser Service & Repair
Centre at Battlefield’s Brampton location calibrates a laser level to ensure factory specifications are met.
For these and other jobs where
equipment may be used for weeks rather
than days, Battlefield’s TRAC and
e-commerce technologies represent an
added bonus for customers. With these
systems, the customer knows exactly
when the equipment was rented and
where that equipment is at any given
time. The result is a reduction of costs for
idle or lost equipment and much
improved record-keeping.
In 2010, Battlefield will launch the
second generation of its TRAC system to
improve its delivery truck dispatch system
as well as certain administrative efficiencies.
“TRAC II was designed to improve
our delivery truck dispatch functionality
without sacrificing delivery speed to
customers,” said Ross Miller, Battlefield’s
Controller. ”Operating a fleet of 250
delivery trucks is a significant expense,
so improving fleet efficiency reduces fuel
costs, greenhouse gas emissions and the
need to add more trucks to cover
expansions in our territory. While it’s too
early to indicate success with TRAC II, our
objective is to reduce costs by 5–7%.”
Making performance happen is never
easy in any business. That Battlefield has
managed to do so through this recent
downturn is testament not only to its
business formula and the empowerment
of its people, but the loyalty of its
customers – all 13,600 of them. TIH
“ we continued to invest in our
business through the downturn
to increase our competitiveness
and financial utilization.”
Ross Miller,
Battlefield Controller