Untitled

xii CONTENTS
4.1.4 Fax-On-Demand / 162
4.1.5 Conventional Fax Standards / 162
4.1.5.1 T.30 / 162
4.1.5.2 T.434 / 163
4.1.6 Fax over Internet Protocol / 163
4.1.6.1 T.37 / 165
4.1.6.2 T.38 / 165
4.1.7 Fax Features / 166
4.1.8 Fax Applications / 168
4.1.9 Future of Fax / 168
4.2 Voice Processing Systems / 168
4.2.1 Technology / 169
4.2.2 Applications / 170
4.2.2.1 Audiotex / 170
4.2.2.2 Voice Mail / 171
4.2.2.3 Call Processing / 173
4.2.2.4 Database Access: Interactive Voice
Response / 174
4.2.3 Voice Processing Developments and Futures / 176
4.3 Electronic Mail (E-Mail) / 177
4.3.1 Technology / 179
4.3.1.1 Networking / 180
4.3.2 Protocols / 180
4.3.2.1 Message Handling and Document Exchange / 180
4.3.2.2 Directory Protocols / 180
4.3.2.3 Access Protocols / 181
4.3.2.4 Application Protocols / 183
4.3.2.5 Proprietary Systems and Protocols / 184
4.3.3 Features / 184
4.3.4 Internet E-mail in Practice / 185
4.3.5 Applications / 187
4.3.6 Spam and Freedom of Speech / 187
4.3.7 Scams and Frauds and Viruses . . . and the List Goes
On / 188
4.4 Instant Messaging / 189
4.4.1 Features / 190
4.4.2 Standards and Interconnectivity / 192
4.5 Mobile Messaging: SMS and MMS / 193
4.5.1 Short Message Service / 194
4.5.2 Multimedia Messaging Service / 195
4.6 Unifi ed Messaging and Unifi ed Communications / 196
References / 197