Customer service - Commissaries.com

‘Happy campers’ @ Camp Lejeune
When I was a store director at Camp
Lejeune Commissary, N.C., I had a delibakery
manager who was extremely
aggressive in trying to increase her sales.
She would go out of her way to make
customers happy, making every effort to do
whatever was necessary to gain additional
customers.
She would run contests to see if one
person could eat one of the super-sized
sandwiches she made. The prize for that
would be a free sandwich. She had a call-in
order system set up that generated more
business during the lunch hour than our
regular customers did.
One of the initiatives she tried was to
offer free delivery of any Marine Corps
Ball cake. Several of the squadrons took
advantage of this deal, with the truck
making several trips a day delivering huge
cakes to various locations throughout the
base and town. She sold more than 80 cakes
that year.
One Marine came to my deli-bakery
manager and told her that his squadron
would not be able to celebrate the Marine
Corps birthday because they were scheduled
to be in the field the entire month on
maneuvers. Never one to admit defeat, my
manager found out where the squadron
was going to be located in the general area
and promised the Marine if his squadron
would order the cake from her, she would
make sure they were able to have their
celebration.
Not only did my deli-bakery manager
deliver the cake, she also stayed there and
served the cake to more than 500 Marines
that day. She was so popular with the
Marines that she received many e-mails
from them when they were deployed to Iraq
and Afghanistan, telling her how much they
missed those special sandwiches she used to
make for them.
Phyllis Black, store director
Cherry Point Commissary, N.C.
w
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Stacy Wehri, store associate at Quantico Commissary,
Va., welcomes customer questions as she restocks
fresh produce items. DeCA photo: Rick Brink
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