Customer service - Commissaries.com

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Juri Kouda DeCA photo: Ronald Yoder Juri Kouda Sagamihara Commissary, Japan What do you like best about your job as a sales store checker? What I love best about my job is our customers. Seeing them smile makes a world of difference in my life. Watching our customers leave happy makes me happy. How do you help make the commissary worth the trip? I help make it worth the trip by knowing my customers’ needs. To help them save even more, I take the time to find and clip coupons and attach them to products. I view my customers as if they were my family, and I want to help them in any way I can. 38 39 decavision 2009!Vol. 18, No. 4 ! What is your professional history? I am a Japanese local national, and I graduated from college in 1997. Upon graduation, I saw an opportunity to work with Americans and accepted a waitress position with Morale, Welfare and Recreation. I worked at MWR from 1997 until 2003 when I accepted a great opportunity to work with DeCA. What are your professional goals? My goals are to better serve the military, civilians and their family members by continuing to learn American ways of living. I want to further my knowledge of the products we sell and the services we provide. I would love to learn more about the accounting aspects of DeCA and to increase my knowledge of computers. Who influenced your career most and how? The person who influenced and continues to influence me most is Ronald Yoder, our store director. Since Mr. Yoder became our store director, he always has a smile on his face; you won’t catch him without one! He is a great teacher and mentor, and he is always there to pick me up when I need it the most. He encourages me to keep trying and never give up. Bell Watson, our customer service manager, has also influenced me by teaching me how to work in a team and reminding me how important it is to work as one team, not individual departments. Juri Kouda’s dedication to the store and the customers we serve is truly amazing. The energy and enthusiasm she brings to providing outstanding service to our patrons and her co-workers is contagious and makes everyone around her strive to be better. Whether she is running a register for 10 hours straight in the freezing cold at an on-site sale at Camp Fuji, or using her personal time to clip, sort and hang coupons on products in the store, Juri is focused on going the extra mile to support our mission, and she does it all with a smile. Juri truly is the face of world class customer service at our store, and she makes the commissary worth the trip for everyone who walks through our doors. Ronald Yoder Store director
Cathylin San Nicolas DeCA photo: Ingrid Ruiz Cathylin San Nicolas Grafenwoehr Commissary, Germany What do you like best about your job as a store associate? I work in all departments, however my favorite department is grocery. There are many challenges to conquer and find resolutions for while working with team members and management. Working in this department, I have learned to stock shelves correctly, do ordering and receiving, and set up end caps and floor displays. I enjoy greeting and assisting all our customers, whether it’s for a special order, finding a particular product in the store or just talking with them. Working in the grocery department lets me learn something new every day. I also like helping the customers, and when I am stocking on the floor, this gives me the chance to interact with them and ensure they are satisfied when they leave the store. I like building displays, and aside from winning a best display competition, I find the most gratification from the positive comments I get from the customers. How do you help make the commissary worth the trip? I think it is important to provide a great place to shop for all our soldiers and family members. At Grafenwoehr Commissary, we do all we can to help ! our most valuable customers. I treat all my customers with utmost respect, greet them with a smile and ask how their day has been. Whether I am at the register or stocking the shelves, I am sensitive to the needs of our customers and make sure they get the best service ever. I research products for them, if they cannot find them in the store, and I will make sure that the next time they come, the products are available. I treat my customers the way I want to be treated. I am a military spouse, and I know how hard it is when spouses are down range. I put smiles on their faces by greeting and helping them. What’s your professional history? Before I started with DeCA, I worked for Army and Air Force Exchange Service at Fort Hood, Texas, as a sales clerk in the car care center. Before that I worked for an auto parts and service center as a branch manager back home in Guam. I also worked for Navy Exchange as a cashier in the NEX car care center and progressed to become shift leader. My career is based on working with customers to the fullest. What are your professional goals? I want to be a DeCA store director. Who influenced your career most and how? My store director here, Jimmie Holzhauser, and store administrator, Ingrid Ruiz, have been very helpful to me in my first DeCA work experience. Mr. Holzhauser has given me the opportunity to learn all aspects of the store. He advises me on certain areas of the job that I am having a hard time with, and his 35 years of experience are beneficial to me and the whole store. Mrs. Ruiz inspired me to follow a management career path with DeCA. She showed me how I can move up in the business. Both Mrs. Ruiz and Mr. Holzhauser are very good in training their employees and they create a very positive work environment. They both make it fun to work here.n Mrs. San Nicolas is a very dynamic individual; she is willing to accept any challenge that comes along. I strongly believe that if she continues the way she is going, she will be an outstanding store director one day. In the years to come, DeCA will need highly qualified and motivated employees like Mrs. San Nicolas. Jimmie Holzhauser Store director 39
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