Customer service - Commissaries.com

Redstone
Arsenal
On numerous
occasions during my
shopping trips to
Redstone Arsenal
Commissary,
Ala., I have been
helped by Dwayne
Hayes, commissary
storeworker. He is
very helpful, patient
and kind, not only to me, but to other
patrons as well. I thought you should
know about the great job he is doing
and that we appreciate it. Keep up the
good work, Mr. Hayes, that continues to
make for a very satisfying shopping trip
to our Redstone Commissary.
Specialist 1st Dwayne Hayes
Class Leroy Pugh,
U.S. Army, retired
Little Rock
Grocery manager Adrian
Carranco and storeworker lead Bobby
Fowler, Little Rock Commissary,
Ark., have worked with me several
times now with food items for large
cookouts. Mr. Carranco makes me feel
like whatever problem I have, it’s his
problem, too, and he wants to help get
things figured out. Mr. Fowler helped
me through the checkout process and
loading the meat, then taking all the
empty cases back into the store so
I didn’t have to worry with them. I
know this was just part of his job, but
throughout the work, he was smiling
and so pleasant. I also feel that Mr.
Carranco’s leadership is one reason why
Mr. Fowler is such a great employee:
Leading by example is shown to the
highest here.
Specialist 1 st Class Garry Odom,
Arkansas Army National Guard
Grafenwoehr
I just want to submit a short
compliment to the entire staff at
the Grafenwoehr Commissary,
Germany. I always receive excellent,
friendly service from the bakery-deli,
the store workers stocking or doing
various jobs, the cashiers and the
baggers. I am always greeted with a friendly smile,
even from the youngest bagger in the store. The
management is very visible and approachable.
!
Zone 36 Manager Wayne Walk shares a letter he
received about Charles Harris, manager, Osan
Central Distribution Center, South Korea.
I want you to know what kind of person Charles
Harris is. He really cares and supports all his
employees. He takes care of his people. If it were not
for him, I might not be here, or at a minimum, would
be on a kidney dialysis machine.
On
June 30, I
literally could
not move – I
felt like I was hit by
a Mack truck. Mr.
Harris came to my
house and took me to
the Camp Humphreys
Clinic. They ran tests
and said I had major
complications they
could not treat because
they are a small clinic.
My DeCA family
Brian Mercer
Charles Harris
They immediately placed me in an ambulance and
took me to Dankook University Hospital, Chonan,
South Korea, where I was placed immediately in the
intensive care unit.
The doctor said my kidneys were shutting
down. By the grace of God, I pulled through and
spent the next eight days in the hospital. Mr. Harris
and Timothy Estes, assistant CDC manager, came
by many times and brought me things I needed.
Mr. Harris continued to call me while I was on
convalescent leave to make sure I was OK.
I wish there was a way to recognize him, so I
wanted you to know. And yes, I checked with the doc
and I can still smoke cigars.
Brian Mercer, foreman
Osan CDC
Want to thank a DeCA colleague for treating you like
family? Send your story to your store director for
inclusion in decavision.n
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