Customer service - Commissaries.com

You've got ...
Mail
The world's best customers salute the world's best employees
Thanks for such good service.
Angie Hood
Charleston
It’s refreshing, to say the least, to find someone
who actually enjoys their job and goes above and
beyond to help a customer. That’s exactly what
store associate Allison Tucker did for me at
the commissary at Naval Weapons Station
Charleston, S.C. The store had been out of the dog
food that we buy for nearly a month. I saw Allison
and asked her about it. She went to the back, and
when she returned, she said they expected a truck in
and would put my name on two bags if I gave her my
phone number. Awesome!
Ann Yingling
Fort Sill
Storeworker Christine
Browne took care of my needs,
going above and beyond to make
sure that my lunch hour wasn’t
spent waiting in a long line to check
out at Fort Sill Commissary,
Okla. While I was waiting in line
to check out, she asked if I was on
my lunch hour, and I answered
yes. She asked me to follow her Christine Browne
to the self-checkout line and she
would ring me up. I was so impressed with her. She
should be recognized as a valuable employee to your
organization, because she goes the extra mile and does
it with a friendly smile and positive attitude.
Trisha Lett
Camp Humphreys
I was at Camp Humphreys Commissary,
South Korea, and enjoyed shopping at your location.
Your staff at that time was very professional and
always so helpful. I’m looking forward to my next
deployment to Camp Humphreys.
Bobby Hernandez
Schofield Barracks
On Monday, I had the best shopping experience
in the Schofield Barracks Commissary, Hawaii.
36 37 decavision 2009!Vol. 18, No. 4
I entered the commissary in a bad mood; nothing
was going right for me. I was in the self-checkout
line nearly ready to check out when I realized that
I had forgotten an item. I asked the attendant,
Tracy Stack, if she could tell me where I could
find a specific kind of protein bar. She said, “Just
one minute,” and next thing I knew, this employee
brought me one of each of the different flavors,
allowing me to choose the one I was looking for.
Man, I felt special! She even continued helping me
with the produce codes on items I was purchasing.
She made my day. Thanks.
Sunnta’e Flowers
Yongsan
I want to take this time to express my gratitude to
one of your meatcutters at Yongsan Commissary,
South Korea. Kwon Han-Min, a Korean national
employee, has been very helpful and courteous while
attending the meat display case. He is young but very
knowledgeable in his profession and takes the time
to explain various cuts of meats and how to prepare
them. Being of Korean heritage, I don’t know the
name of meats in English. Mr. Kwon, as always, takes
the time to explain what cuts to use to prepare a
certain Korean dish. I have heard the same from my
friends, and I think he is the best meatcutter that’s
ever worked behind the meat display case. Thank you
for having him here.
Song Soska
Andrews
I would like to express my sincere appreciation for
the excellent work of store associate Irene Cohen
at Andrews Commissary, Md. She was working
the express line when a couple came up with about
40 items in their cart, just ahead of me. Irene pointed
out the excessive number of items when they started
putting items in the counter, but they kept putting
them on. When Irene rang up more than 20 items,
she totaled them out and refused to ring up anymore
items. She was firm, but not disrespectful, in telling
them that 20 was the limit on that line. The couple
paid for their items, then got back on the end of the
line without any argument. I was very impressed.
Way to go! I've seen people go through express lines
in a variety of establishments, military and civilian,
and have never seen anything done about it. Thanks
for a job well done, Irene!
Lt. Mark Ethridge, U.S. Navy Reserven