Download the report - Vodafone

More documents

Recommendations

Info

22 Vodafone Group Plc Annual Report 2011 Machine-to-machine (‘M2M’) services Machine-to-machine communications, commonly known as M2M or telemetry, enables devices to communicate with one another via built-in mobile SIM cards. This allows key information to be automatically exchanged without human intervention making it possible to reduce costs, and improve efficiency and services to customers, for example, enabling drivers to upload and download real-time information to their sat nav devices on traffic jams which can help reduce journey times and save fuel. Focus on key areas of growth potential: Enterprise Enterprise customers Our enterprise customers range from small-office-homeoffice (‘SoHo’) businesses and small to medium-sized enterprises (‘SMEs’), through to large domestic and multinational companies. Across the Group we have 34 million enterprise customers accounting for around 9% of all customers and around 23% of service revenue. Selected expansion in growth markets SoHo and SME Our focus for SoHos and SMEs is to provide customers with integrated fixed and mobile communications solutions where we host and maintain the entire service “in the cloud” to help customers reduce costs and simplify administration. Vodafone One Net for example, brings together fixed and mobile communications in one system and now has around 1.4 million end users in six markets. Through our partnership with Microsoft we provide our customers with hosted email, conferencing and collaboration services in a single package called Microsoft Online suite, which is now available in four markets. Domestic companies For larger domestic companies we provide unified communications solutions delivering integrated mobile and fixed services, fixed voice and data services, IP virtual private networks and network integration services. Multinational companies Vodafone Global Enterprise manages the communication needs of over 560 of our largest multinational corporate customers. It provides a range of managed services which bring together every aspect of a customer’s telecommunications infrastructure, both fixed and mobile, providing greater visibility and control of expenditure. During the year Vodafone Global Enterprise achieved organic revenue growth of around 8% (*) . New customers and renewed contracts this year included Unilever, Luxottica and Bosch. In March 2011 Vodafone Global Enterprise received the HP Supplier of the Year Award for its role in delivering globally consistent managed mobility services to Hewlett Packard. In October 2010 we acquired Quickcomm and TnT Expense Management, which are specialist providers of telecommunications expense management services. The acquisitions will strengthen our ability to provide our enterprise customers with greater visibility and control over their combined fixed line and mobile expenditure. In the area of health, Vodafone Global Enterprise is working with partners such as Novartis on innovative health projects. Further information is contained in “Sustainable business” on page 30. Vodafone One Net Enables small and medium size business customers to combine their fixed and mobile communications into a single service with one number, one voice mailbox and one bill.
Business review Focus on key areas of growth potential: Total communications To meet customers’ total communications needs beyond just mobile we have developed our fixed line capabilities including voice calls and broadband data, to provide a full suite of services. We can integrate customers’ mobile and fixed line communications into one service and provide related services such as Vodafone TV. Enterprise customers in particular have shown an increasing demand for receiving all their communication products from one company. Approach Our European strategy is to obtain long-term access to fast fixed broadband to service high value customers in a capital efficient manner. Access is obtained through wholesale agreements, partnerships or acquisitions. Fixed services Fixed broadband and voice account for around 8% of our service revenue. We have fixed services in 13 countries with 6.1 million fixed broadband customers at 31 March 2011, a 9.5% increase over the previous year. In addition, through Gateway, we provide wholesale carrier services in over 40 African countries. Combining fixed and mobile services The Vodafone DSL Router, now available in 11 markets, up from six markets the previous year, combines mobile and fixed broadband services. This means customers can connect immediately after purchase via the USB broadband modem and then later with fixed broadband when this has been provisioned. During the year we have enriched this product in our largest fixed markets (Germany, Italy and Spain) through the integration of digital living network alliance (‘DLNA’) capabilities which facilitates the sharing of digital media between different electronic devices. For example, a DLNA compliant TV can operate with a DLNA compliant PC to play music or videos, or display photos. We have been offering triple play services (fixed broadband, voice and TV) in Portugal since 2009. This year we increased our presence in the home TV market by launching services in Italy, Spain and Germany. Application services We offer a range of total communications applications as well as services for enterprise and consumer customers. For example Vodafone Always Best Connected software enables customers to stay connected to the internet on the best available connection wherever they are by automatically managing the switching between connection types including mobile broadband, Wi-Fi and LAN. Vodafone PC Backup is an online back-up and restore service that enables users to remotely store data securely and automatically via their internet connection. Vodafone Group Plc Annual Report 2011 23 Vodafone TV This is a new service, launched in four markets, that provides a wide range of content over the airwaves through a fixed line broadband connection. In Germany it is supplied through an innovative ‘hybrid’ set-top box which delivers free and pay TV channels transmitted by satellite, cable or broadband. It also provides on-demand films and TV programmes, and other premium content. Vodafone DSL Router The DSL Router comes complete with a Vodafone Mobile Broadband USB stick so customers can have instant access to the internet while their fixed broadband is set-up.
Page 1 and 2: Vodafone Group Plc Annual Report Fo
Page 3 and 4: Highlights of the year ■ Grouprev
Page 5 and 6: Distribution abroadrangeofcustomers
Page 7 and 8: Revenue (1) Adjustedoperatingprofit
Page 9 and 10: +23% Vodafone total shareholder ret
Page 11 and 12: A growing industry Data traffic has
Page 13 and 14: Group organic service revenue growt
Page 15 and 16: Our business in India has grown fro
Page 17 and 18: Business Review review Focus on key
Page 19 and 20: Business Review review Network tria
Page 21 and 22: Business review Mobile Wi-Fi R201 A
Page 23: 27% Group revenue from emerging mar
Page 27 and 28: Business review Deliver value and e
Page 29 and 30: Business review Apply rigorous capi
Page 31 and 32: Our strong brand and increased cust
Page 33 and 34: Energy efficiency Solar and wind po
Page 35 and 36: 83,900 Average employees 29 Nationa
Page 37 and 38: Performance increases in government
Page 39 and 40: Africa, Middle East and Asia Pacifi
Page 41 and 42: Performance 2010 financial year com
Page 43 and 44: Performance Revenue increased by 0.
Page 45 and 46: Performance EBITDA increased by 38.
Page 47 and 48: Performance Principal risk factors
Page 49 and 50: Financial position and resources Co
Page 51 and 52: Performance between debt levels and
Page 53 and 54: Performance Under the terms and con
Page 55 and 56: 6 7 8 Governance 9 10 11 12 13 14 1
Page 57 and 58: Governance Compliance with the Comb
Page 59 and 60: Governance Consequently, some chang
Page 61 and 62: Governance substantive resolutions
Page 63 and 64: Governance Related party transactio
Page 65 and 66: Governance Reward philosophy The pr
Page 67 and 68: Governance Awards made to executive
Page 69 and 70: Governance Vodafone Group Plc Annua
Page 71 and 72: Governance Audited information for
Page 73 and 74: Governance Vodafone Group Plc Annua
Page 75 and 76:
Governance Vodafone Group Plc Annua
Page 77 and 78:
Financials Directors’ statement o
Page 79 and 80:
Critical accounting estimates Finan
Page 81 and 82:
Financials Audit report on the cons
Page 83 and 84:
Financials Consolidated statement o
Page 85 and 86:
Financials Consolidated statement o
Page 87 and 88:
Financials standard includes disclo
Page 89 and 90:
Financials Revenue Revenue is recog
Page 91 and 92:
Financials Capital market and bank
Page 93 and 94:
Financials Vodafone Group Plc Annua
Page 95 and 96:
5. Investment income and financing
Page 97 and 98:
Page 99 and 100:
9. Intangible assets Financials Vod
Page 101 and 102:
Page 103 and 104:
Financials The table below shows th
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
18. Cash and cash equivalents Finan
Page 111 and 112:
Page 113 and 114:
Financials The following table pres
Page 115 and 116:
22. Borrowings Carrying value and f
Page 117 and 118:
Page 119 and 120:
Financials In addition to the above
Page 121 and 122:
History of experience adjustments F
Page 123 and 124:
Page 125 and 126:
Financials 29. Directors and key ma
Page 127 and 128:
Financials Audit report on the Comp
Page 129 and 130:
Financials Notes to the Company fin
Page 131 and 132:
5. Other investments Financials Vod
Page 133 and 134:
10. Equity dividends Financials Vod
Page 135 and 136:
Additional information Internet sha
Page 137 and 138:
Additional information Directors Th
Page 139 and 140:
Additional information Documents on
Page 141 and 142:
History and development Additional
Page 143 and 144:
Additional information The national
Page 145 and 146:
Non-GAAP information Additional inf
Page 147 and 148:
Additional information Vodafone Gro
Page 149 and 150:
Additional information Vodafone Gro
Page 151 and 152:
Definition of terms Additional info
Page 153 and 154:
Selected financial data Vodafone Gr
Page 155 and 156:
Vodafone, the Vodafone logo, Vodafo
show all

Download the report - Vodafone

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?