User manual - Bauerfeind UK

VenoTrain® Online 

Ordering Service 

VenoTrain is a registered trademark of Bauerfeind AG. All other trademarks are 

the property of their respective holders and are acknowledged. 

The information given herein has been compiled as carefully as possible, nonetheless 

errors and omissions may occur in this manual. 

Bauerfeind AG reserves the right to change specifications without notice. 

© Bauerfeind AG 

2007 

Bauerfeind AG 

Triebeser Straße 16 

D-07937 Zeulenroda-Triebes 

Germany 

www.bauerfeind.com 

Business Unit 

Phlebology 

Triebeser Straße 16 

D-07937 Zeulenroda-Triebes 

Germany 

Tel. +49(0)36628-66-20 00 

Fax +49(0)36628-66-29 99 

User manual Document PHL_VOB_V2.2.2_EN/01.07 

Bauerfeind



Contents 

1 Introduction ......................................................................1 

2 Brief instructions ...............................................................5 

2.1 Selecting and ordering compression stockings ........................ 5 

3 Working with the VenoTrain Online Configurator ............... 13 

3.1 Getting to know the VenoTrain Online Configurator ............... 13 

3.1.1 Customer administration module.......................................... 15 

3.1.2 Order management module ................................................ 16 

3.1.3 System administration and export module ............................ 17 

3.1.4 Statistics module ............................................................. 19 

3.2 Starting the VenoTrain Online Configurator ......................... 20 

3.3 Working with the order management module ........................ 23 

3.3.1 Principles of order management ......................................... 23 

3.3.2 Principles of article configuration ....................................... 25 

3.3.3 Starting the order management module ............................... 26 

3.3.4 Creating the order ............................................................ 28 

3.3.5 Setting a released order on hold ......................................... 41 

3.3.6 Releasing an order which has been set on hold ..................... 42 

3.3.7 Viewing and printing order details ...................................... 43 

3.3.8 Searching for orders........................................................... 45 

3.3.9 Copying an order .............................................................. 48 

3.3.10 Changing an order ............................................................ 48 

3.3.11 Deleting an order ............................................................. 49 

3.3.12 Printing the order list ....................................................... 49 

3.3.13 Creating a bulk order ........................................................ 50 

3.4 Managing patients ............................................................ 52 

3.4.1 Searching for patients ....................................................... 53 

3.4.2 Adding a patient .............................................................. 54 

3.4.3 Changing patient data ...................................................... 55 

3.4.4 Deleting patients from the patient list ................................ 55 

3.4.5 Printing the patient list .................................................... 56 

3.5 Editing program settings .................................................. 56 

3.5.1 Starting system administration ........................................... 56 

3.5.2 Changing the password ..................................................... 58 

3.5.3 Changing the standard order .............................................. 59 

3.5.4 Editing the list of employees .............................................. 60 

3.5.5 Exporting patient and order data ........................................ 62 

3.6 Displaying statistics ......................................................... 63 

Document PHL_VOB_V2.2.2_EN/01.07 User manual i 




4 Service and support........................................................... 65 

5 Examples of order forms .................................................... 67 

6 Index............................................................................... 75 

Figures 

Fig. 1 Elements of the user interface, with two windows as an 

example ....................................................................2 

Fig. 2 Start screen of the VenoTrain Online Configurator............ 6 

Fig. 3 VOC order management: List of orders............................ 6 

Fig. 4 VOC order management: “Patient Information” window .... 7 

Fig. 5 VOC order management: “Configurations” window............ 8 

Fig. 6 VOC order management: “Input of Measurements” window, 

manual input .............................................................9 

Fig. 7 VOC order management: “Input of Measurements” window, 

after tolerance calculation ......................................... 10 

Fig. 8 VOC order management: “Standard stocking” window ..... 10 

Fig. 9 Home page of the VenoTrain Online Configurator........... 14 

Fig. 10 “Customer Administration” main page.......................... 15 

Fig. 11 “Order Management Module” main page ....................... 16 

Fig. 12 “System Administration” module................................. 17 

Fig. 13 “Statistics” main page............................................... 19 

Fig. 14 Internet page of the VenoTrain Online Ordering Service.. 20 

Fig. 15 Login window of the VenoTrain Online Configurator ....... 21 

Fig. 16 Home page of the VenoTrain Online Configurator........... 22 

Fig. 17 Pop-up window “Details regarding the order status”....... 23 


Fig. 19 “Patient Information” window .................................... 29 

Fig. 20 Window “Article configuration”, 

medical compression stocking .................................... 30 

Fig. 21 Window “Article configuration”, 

medical compression arm sleeve .................................. 30 

Fig. 22 “Input of Measurements” window before tolerance check 32 

Fig. 23 “Input of Measurements” window, after tolerance 

calculation: Wrong measurement input ........................ 34 

Fig. 24 “Charts of measuring points” window........................... 35 

Fig. 25 “Input of Measurements” window, after tolerance 

calculation, standard size suggestion ........................... 35 

Fig. 26 “Silicone insert” measurements window ....................... 36 

Fig. 27 “Panty height” window.............................................. 37 

Fig. 28 Window “Input of Measurements” for arm sleeve ........... 38 

ii User manual Document PHL_VOB_V2.2.2_EN/01.07 




Fig. 29 “Standard stocking” window....................................... 39 

Fig. 30 “Order Management Module” main page, 

a released order selected ........................................... 41 

Fig. 31 “Order Management Module” main page , 

an order set on hold selected ..................................... 42 


Fig. 33 “Details of the Order Management Module” window ....... 43 

Fig. 34 Print preview of the 3D model of the legs .................... 44 

Fig. 35 Window “Advanced search”. ....................................... 46 

Fig. 36 “Order management” window after extended search....... 47 

Fig. 37 Query window for an active search filter....................... 47 

Fig. 38 “Bulk Order” window ................................................. 50 

Fig. 39 “Bulk Order” window after checking the article numbers. 51 

Fig. 40 “Customer Administration” main page.......................... 52 

Fig. 41 “Customer Administration” window ............................. 54 

Fig. 42 “System Administration” main page ............................ 57 

Fig. 43 “Change Password” window ........................................ 58 

Fig. 44 “Standard Order” window ........................................... 59 

Fig. 45 “Employee Module” window........................................ 61 

Fig. 46 “Data Export” window ............................................... 62 

Fig. 47 Saving export data.................................................... 63 

Fig. 48 “Statistics” window................................................... 63 

Fig. 49 “Statistics’ details” window........................................ 64 

Fig. 50 “Contact Form” window ............................................. 65 

Document PHL_VOB_V2.2.2_EN/01.07 User manual iii 




What is the VenoTrain 

Online Configurator 

used for? 

1 Introduction 


The VenoTrain Online Configurator program is used for measurement input and 

size determination, for selecting and ordering the medical compression stockings 

and for managing order and patient data. The program requires a connection to 

the Internet. Using the VenoTrain Online Configurator, via the Internet, you 

select the compression stocking that is most suitable and for the indication, and 

best meets the patient’s needs. If there is no suitable standard stocking, you 

can order a customized product. 

What does the user manual tell you? 

This User manual describes the function and use of the VenoTrain Online Configurator 

for qualified personnel in the medical retail shop. There is also support 

in case of any questions. In internet, you can get the information contained in 

this manual from the online-help system. To do this, call up the online help by 

clicking on the online-help symbol that is available in VenoTrain Online Configurator 

. 

Terms and abbreviations 

The following terms and abbreviations are used: 

VOC VenoTrain Online Configurator, program for patient 

and order management at Bauerfeind 

Server A program which waits to be contacted by an application 

program (client) in the network, and when contacted 

exchanges messages. 

Client Application program which communicates with a 

server in the network. 

Registration Access data of a registered client is managed by the 

server. Multiple users can work with the same registration 

if they know the access data. 

Online The PC is connected to a network, e.g. the Internet. 

Internet browser Program for looking at Internet pages, e.g. Internet 

Explorer. 

Software Computer programs and the data for use with computer 

programs. 

Document PHL_VOB_V2.2.2_EN/01.07 User manual 1 



Working on the PC – operating notes and conventions 

1 

2 

14 

13 

1 Input form 

2 Input field 

3 Check box (angular) 

4 Option field (round) 

5 Title bar of window 

6 “Minimize window” button 

7 “Close window” button 

8 Link to the online help 


Ordering Ordering Service Service 

9 Input display 

10 List field 

11 Link to Bauerfeind Internet page 

12 Button, opens additional window 

13 Button for navigation between windows 

(here for start page) 

14 Status line 

Fig. 1 Elements of the user interface, with two windows as an example 

The elements for operating the software are identified in the user manual as follows: 

Window For the Windows operating system, typical graphic 

user interface of a program or part of a program. Multiple 

windows can be open simultaneously, but only 

one is open for a dialogue. 

Title line First line of window. Says something about the function 

of the window and indicates the open program 

(e.g. Internet Explorer). 

2 User manual Document PHL_VOB_V2.2.2_EN/01.07 

Bauerfeind 

3 

4 5 6 7 

12 

11 

8 

10 

9




Status line Usually at the bottom of the window. While the software 

is working, the processing state is documented in 

this line. 

Tab Program part which is shown on the screen like an 

index card. In this way, multiple program parts can be 

displayed per window, and the desired part is activated 

by a click on the tab. 

Input form Group of input fields; form on the screen. Upon completion, 

its contents are usually subjected to a plausibility 

check. Fields which must be filled in are often 

marked with an * (asterisk). 

Scroll bar Edge of a picture area, shown as a slider, to be operated 

with the left mouse button pressed. The content 

then scrolls through the picture section, e.g. multiline 

text. 

Cursor Orientation mark on the screen. Its shape changes 

depending on the mode: 

– arrow for free mouse movement 

– hand for “Click here” 

– vertical line for “Enter text here” 

Keys of the computer keyboard 

Shown in the manual in angle brackets: e.g. or 

 

Link Text Short for hyperlink: reference from a web document by 

a corresponding marking to another web document. By 

clicking on the link, you reach the destination which 

is named in the link text. 

[label] button 

“label” check box 

“label” option field 

Shown in the manual in square brackets. Clicking on 

the button initiates an action which is designated by 

the label. 

Clicking in the square check box causes the property 

which is named in the label to be activated (tick in 

box) or deactivated (empty box). In the case of groups 

of check boxes, multiple options can be chosen. 

Clicking in the round option field causes the option 

which is named in the label to be activated (dot in 

option field) and simultaneously causes the option 

field which was previously activated in the option field 

group to be deactivated (option field empty). In the 

case of groups of option fields, only one option can be 

chosen. 




“label” input field 

“label” list field 



Also called dialog field. Usually blank field with adjacent 

label. The cursor can be put into this field (left 

mouse click) and changes its shape to a vertical line. 

You can now enter text and move the cursor in the text 

using the and keys, and delete a character 

using the key. Using the key, you can 

jump to the next input field. 

Read-only field with fixed text and an arrow. Clicking 

on the arrow causes a list to be opened. A line can be 

marked by a click and thus selected. The selection then 

appears in the list field. 

Symbol “designation” Small picture with symbolic meaning, e.g. to represent 

a state. 

Symbol “Help” With a click on the symbol or on the link Help a help 

text for the current window is displayed in a new window. 

The entire online help is accessible from the new 

window. 





2 Brief instructions 


2.1 Selecting and ordering compression stockings 

These brief instructions guide you through the online ordering of exactly-fitting 

medical compression stockings on the basis of the measurements made by you. 

You will find in chapter 3 „Working with the VenoTrain Online Configurator” how 

you can enter the measurements manually into the VenoTrain Online Configurator. 

You place your order after the order data has been entered – the ordering 

process is not automatically started. 

Requirements � An Internet connection exists. 

� You are authorized by Bauerfeind and have a user name and password for 

access to the server. 

Call up the Online 

Configurator 


With the VenoTrain Online Configurator, you can select the medical compression 

stockings and order them directly from Bauerfeind. The entered measurements 

are the basis for the decision whether the desired model of stocking can be supplied 

as a standard stocking or must be a customized stocking. 

1. Ensure that the Internet connection is active. 

2. Start the browser and call up the VenoTrain® Online Ordering Service 

website: http://vok.bauerfeind.com/ssl/cocoon/bauerfeind/index. 

You can enter this site in your list of favourites using the link. Add the 

VenoTrain® Online Ordering Service to your favourites! In this way, 

you can call up the website more quickly in future. 

3. Click on the VenoTrain® Online Ordering Service link. 

> The login window opens. 

4. Log in: See section 3.2 „Starting the VenoTrain Online Configurator”, 

paragraph „Logging in to the VenoTrain Online Configurator”. 



Brief instructions



Fig. 2 Start screen of the VenoTrain Online Configurator 



Enter order data 5. Click on the [Order] button. 

> The “Order Management Module” window appears, with the list of 

all orders which were created under your registration. 

Fig. 3 VOC order management: List of orders 







6. In the “Employee” list field, select an employee. 

If you want to add a new employee name, see section 3.5 „Editing program 

settings”, paragraph „Add new employee”. 

Enter patient data 7. Click on [Add Order] button. 

> The “Patient Information” window appears. 

8. Enter the patient data into the input fields. The fields identified by * 

(asterisk) are mandatory fields. Select the sex. 

The program tells you whether the patient already exists. To search for 

a patient in the patient list, see section 3.3.4 „Creating the order”, paragraph 

„Search for patient data”. 

Configuring the 

article 

Fig. 4 VOC order management: “Patient Information” window 

9. Continue order entry using the [Continue] button. 

> The “Configurations” window appears. 



Brief instructions



Fig. 5 VOC order management: “Configurations” window 

10. Open the list fields 1 to 8 in the specified sequence: 

– Open the list field by clicking on the arrow. 

– Select appropriate article attribute. 



Enter measurements 11. Determine the size with the [Continue] button. 

> The “Input of Measurements” window opens. 

– If you have taken the measurements manually, enter them in the 

measurement input window. 

– If the chosen article requires additional measurements such as 

those for a silicone insert or panty, see section3.3.4 „Creating the 

order”, paragraphs „Additional measurements: Silicone inserts” and 

„Additional measurements: Panty height”). 







Fig. 6 VOC order management: “Input of Measurements” window, manual input 

Determine size 12. Using the [Start calculation] button, start the determination of the 

standard size and the tolerance check. 

> The tolerances are displayed. 

> If the values allow, a standard size is proposed. Otherwise, an indication 

that the measurements are not within the tolerances of a 

standard size is displayed. 

> The “Charts of measuring points” window is displayed, and can be 

closed [×] or minimised [–]. 

13. Alternatively, depending on availability of the standard size: 

a) If the tolerances are in an acceptable range and a standard size has 

been suggested, click on the [Standard] button. 

> The order summary is displayed. 

b) If no standard size was suggested or the tolerances suggest a customized 

stocking, click on the [Customized] button. 

> The order summary is displayed. 



Brief instructions





Fig. 7 VOC order management: “Input of Measurements” window, after tolerance calculation 

Fig. 8 VOC order management: “Standard stocking” window 

Completing the order 14. Alternatively, depending on the situation: 

a) You want to place the order immediately: Finish using the [Release] 

button. 

> The order has been placed. It has the status “released”, and can be 

put on hold only until the status has been reset by Bauerfeind to 

“in process”. 







b) You want to put the order on hold: Finish using the [Set on hold] button. 

> The order has the “on hold” status and can be released later. 

c) This is a standard article which you have on stock: Finish using the 

[Take From Store] button. 

> The order has the “stock release” status. 

d) You want to change the order data: Click on the [Back] button, change 

your entries and recalculate the size. 

15. In the cases a, b and c: 

> A query whether the order sheet is to print appears (see section 5 

„Examples of order forms”). 

– To display the order sheet with Acrobat Reader, confirm with [Yes]. 

Using the appropriate menu function of Acrobat Reader, print the 

order sheet and/or save it as PDF file on your PC. Then close Acrobat 

Reader. 

– To continue without printing, select [No]. 

> The order is marked with the status “stock release” in the table of 

your order management. 



Brief instructions



3 Working with the VenoTrain Online Configurator 

3.1 Getting to know the VenoTrain Online Configurator 

3 Working with the VenoTrain 


In this chapter, the registered user of the VenoTrain Online Ordering Service is 

instructed on working with the VenoTrain Online Configurator. 

You are instructed on the following actions: 

3.1 Getting to know the VenoTrain Online Configurator ................. 13 

3.2 Starting the VenoTrain Online Configurator ............................ 20 

3.3 Working with the order management module .......................... 23 

3.4 Managing patients.............................................................. 52 

3.5 Editing program settings ..................................................... 56 

3.6 Displaying statistics............................................................ 63 


The VenoTrain Online Configurator is a configuration and ordering platform for 

Bauerfeind. It provides complex functions for article configuration and for statistical 

and therapeutic analysis. Patient and order data can be managed conveniently. 

The VenoTrain Online Configurator is called up directly, by entering the Internet 

address vok.bauerfeind.com/ssl/cocoon/bauerfeind/index in the Internet 

browser. In this case, the leg measurements are determined using a tape measure, 

and entered manually in the VenoTrain Online Configurator. It is not possible 

to use volume data management when the VenoTrain Online Configurator is 

called up directly via the Internet browser. 



VOC generally



Fig. 9 Home page of the VenoTrain Online Configurator 

Technical requirements 



� We recommend Microsoft Windows 2000 Professional (Service Pack 4 or 

higher) or Microsoft Windows XP Professional (Service Pack 2 or higher) 

� Mandatory: Microsoft Internet Explorer from Version 6.0 

� Acrobat Reader from Version 5 

� Internet connection; we recommend at least ISDN speed 

Overview of program modules 

The VenoTrain Online Configurator consists of the following modules: 

� Patient (customer) administration 

� Order management 

� System administration with data export 

� Statistics 





3.1.1 Customer administration module 

Fig. 10 “Customer Administration” main page 



The customer administration module allows you to maintain and manage your 

patient data. The primary purpose is the improved handling of your business. For 

Bauerfeind, the personal data of a patient is irrelevant. However, there is data 

which can affect the order processing at Bauerfeind (first name, last name, sex), 

so that it is vital to maintain this data. 



VOC generally



3.1.2 Order management module 

Fig. 11 “Order Management Module” main page 



Order management forms the core of the VenoTrain Online Configurator. Here 

patient orders can be created, changed or deleted. The user can display, print 

and edit all orders which were created under the registration of your medical 

retailer, and follow their processing state. 





3.1.3 System administration and export module 

Fig. 12 “System Administration” module 



In system administration, you can maintain your identification data. Only the 

user name is preset, and you cannot change it. This data is irrelevant to the 

internal order handling at Bauerfeind, and is thus for information only. However, 

all fields must be completed, since this information is used on printouts. 

Data export submodule 

So that you can link the patient and order data into the software system of your 

medical retailer, the VenoTrain Online Configurator provides the data export 

function. Measurements are not exported. 

The following data formats can be generated: 

XML Hierarchical file format for XML-capable databases 

XLS Microsoft Excel format 

CSV Text format, can be imported into relational databases 

and edited using other programs 



VOC generally



Employee submodule 



Since different employees can work with the same access data, the employee’s 

name is held as additional information about an order. This helps you in the 

management of your medical retailer, but is not significant for order handling 

at Bauerfeind. In the employee submodule, you enter the names of your authorized 

employees. One of them must be selected for order processing. If an 

employee name is deleted from the list, the allocation of previous orders to this 

employee remains unchanged. A new employee can therefore not carry on with 

his or her predecessor’s orders under a new name. 

Change password submodule 

You can change your password at any time in the system administration. It can 

also happen that a password change is forced by the Bauerfeind system administration, 

as part of looking after the VenoTrain Online Configurator. This can 

also happen if the user has forgotten the password and it is reset by Bauerfeind. 

Change standard order submodule 

A standard order is preset for the article configuration. It contains the article 

which is chosen by preference in your medical retailer. It applies to all employees 

who work under your registration. To do justice to the very extensive, varied 

VenoTrain product range available from Bauerfeind, the software supports you 

by limiting the options after an article attribute has been chosen. For this purpose, 

it is sensible to keep to the preset sequence of attributes. 





3.1.4 Statistics module 

Fig. 13 “Statistics” main page 



Various statistical overviews about orders and employees can be displayed and 

printed for a selected period. 



VOC generally


3.2 Starting the VenoTrain Online Configurator 




To be able to use the VenoTrain® Online Ordering Service as an authorised medical 

retailer, have yourself registered with Bauerfeind. Note that to determine 

the sizes, all measurements must be entered manually. 

1. Ensure that the Internet connection is active. 

2. Start the browser and call up the VenoTrain® Online Ordering Service 

website: http://vok.bauerfeind.com/ssl/cocoon/bauerfeind/index. 

You can enter this site in your list of favourites using the link. Add the 

VenoTrain® Online Ordering Service to your favourites! In this way, 

you can call up the website more quickly in future. 

3. Click on the VenoTrain® Online Ordering Service link. 

> The login window opens. 

4. Log in: See section 3.2 „Starting the VenoTrain Online Configurator”, 

paragraph „Logging in to the VenoTrain Online Configurator”. 

Fig. 14 Internet page of the VenoTrain Online Ordering Service 







Logging in to the VenoTrain Online Configurator 

When the VenoTrain Online Configurator is called up, the user goes into the 

login window. 

Fig. 15 Login window of the VenoTrain Online Configurator 

“User name” input field 

Assigned by Bauerfeind for authorised medical retailers. 

If necessary, ask the responsible person in your 

business or the Bauerfeind representative. 

“Password” input field Assigned by Bauerfeind for authorised medical retailers. 

Can also changed by yourself or your colleagues. 

If necessary, ask the responsible person in your business 

or the Bauerfeind representative. 

“Language” list field Language of the user interface. 

[Login] button After entering the user name and password, complete 

the login. 

[×] button Exit from login with no effect. 

5. Enter the user name in the “User name” input field. Be careful about 

upper and lower case. 

6. Enter the password in the “Password” input field. Be careful about 

upper and lower case. 

> Each character is represented by an * (asterisk), so that your password 

cannot be read by unauthorized persons. 

7. If the preset language is unsuitable, open up the list field and select 

another language. 



VOC generally





8. Complete the login by clicking on the [Login] button. 

> The user data is checked. If the user name and password are registered 

with Bauerfeind, the application is started. 

Access is refused if wrong user data was entered or the user is not 

yet registered with Bauerfeind. 

> The startup window of the VenoTrain Online Configurator appears. 

> If a password change is forced by the system, after login the “Password 

change” window appears. In this case see section 3.5.2 

„Changing the password”. 

Fig. 16 Home page of the VenoTrain Online Configurator 

[Customer] button Opens the “Customer Administration” window for 

maintaining patient data. 

[Order] button Opens the “Order Management Module” window for 

creating and managing orders. 

[Volume] button Opens the “Volume Data Management” window for 

patient-related volume data management. Requirements 

for the use of the volume data module are an 

IMAGE 3D system and a separate authorization for use. 

[Settings] button Opens the “System Administration” window for maintenance 

of user and employee information, for settings 

and for data export. 

[Statistics] button Opens the “Statistics” for selecting statistical overviews 

within a specifiable period. 

Link here In text at bottom right. Opens the contact form on the 

Bauerfeind website. 

[×] button Ends the VenoTrain Online Configurator. 






3.3 Working with the order management module 


3.3.1 Principles of order management 

Order processing takes place in the “Order Management Module”. All orders 

which were created under your registration are available for processing. 

Order status 

An order can be created with various processing statuses. Depending on the 

state of the production process, some order statuses are automatically updated 

by Bauerfeind. You can recognise the order status by the symbol in the “Status” 

column. If the cursor is placed on the symbol, a brief explanatory text (tool tip) 

appears. With a click on the status icon, using the right mouse button, a popup 

window „Details regarding the order status“ appears. 

Fig. 17 Pop-up window “Details regarding the order status” 

Order released Standard status. Is set automatically by the system 

when an order is sent. The order is sent to the Bauerfeind 

order processing system, which updates the status 

according to the production stage. The order 

therefore has the “released” status only for a limited 

period, and can be put on hold only during this period. 

Change status: Using the [On hold] button on the 

main page of order management. 

Order set on hold After an order has been finished, you can select to put 

in on hold instead of sending it. The order is not sent 

to the Bauerfeind order processing system. It can be 

changed and deleted. 

Change status: Using the [Release] button on the 

main page of order management. 

Order in process The order is being processed at Bauerfeind. 

It is not possible to change or delete the status. 

Order completed The product is ready for dispatch from Bauerfeind. 




VOC order





Order dispatched Bauerfeind has dispatched the order, which is therefore 

completed. 


Order released from stock 

Order partially produced 

Order processing options 

After the order was created, the [Take From Store] button 

was used, i.e. the chosen article was taken from 

your own stock of standard models. No order was made 

from Bauerfeind. 


Some of the ordered goods have been produced. 


Order cancelled Order has been cancelled. 


Part-order sent Individual items of the order have already been delivered. 


Add order For a new patient, or a patient chosen from the patient 

list, a new order with new measurements is created. 

Copy order A copy of an existing order is created. In this copy, the 

article data can be modified, but not the patient data. 

Change order Only orders which have been set on hold can be 

changed. The measurements can be changed only if 

they were entered manually in the original order. 

Measurements taken from IMAGE 3D cannot be modified 

even in a copy of an order. 

Delete order Only orders which have been set on hold can be 

deleted. 

Bulk order An order for VenoTrain products, not related to a specific 

patient, is created. 

Release order An order which has been set on hold can be released 

for the Bauerfeind order processing system using the 

[Release] button on the main page of order management. 

Set order on hold A released order can be set on hold using the [On hold] 

button on the main page of order management. 

Display order details and print 

A selected order can be displayed with all details using 

the [Detail] button. 





3.3.2 Principles of article configuration 



One of the core features of the “Order Management Module” module is the 

description of the article (article configuration). The following steps of order 

recording result in defining the article: 

� Article configuration 

� Measurement input, tolerance check for leg stocking 

� Choice between a ready-to-wear medical compression stocking in standard 

size and a customized product 

Article attributes 1) 

1. Compression class Compression class (Ccl) 1 to 4 

2. Medical compression Leg stocking: 

AD, AF, AG, AGHB, AGHB right, AGHB left, AT, ATE, 

ATH, ATR, ATU, ATX, 

BD, BG, CG, DG 

Arm sleeve: CG, CG1, CH-BH, CH-Shoulder belt 

3. Product look, micro, micro balance, champion, soft, impuls, 

profil, delight 

The product choice determines, apart from compression 

and type, the appropriate article attributes shown 

below: Top border, version and toes. VenoTrain “profil” 

compression stockings for example are always customized 

products. This VenoTrain product is the only one 

in item5 , type, “Silicone inserts” that can be selected. 

4. Top border Stockinette, lace, honeycomb, silicone dots, patterned 

silicone dots 

5. Version Standard, silicone inserts 

6. Color The product chosen under Item 3 is available in various 

colour shades. 

7. Toe Closed toe, open toe, diagonal cut toe 

8. Quantity Quantity and unit “Left”, “Right”, “Pair”, “Unit” 

Size systems 

V4+ size system Provides the correct standard size for almost all leg 

contours. There are 16 size versions: 

4 basic sizes S, M, L, XL 

in “Normal” and “Plus” form, 

in stocking lengths “short” and “long”. 

V6+ size system The V6+ size system is a highly differentiated size system 

for phlebological hard cases: 

6 basic sizes I to VI, 

1) The product portfolio can vary from region to region. 



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in “Normal” and “Plus” form, 

in stocking lengths “short” and “long”. 

Size system linked to VenoTrain products 



Assignment to a size system depends on the chosen quality (article feature 3 

“Product” in the “Configurations” window). 

VenoTrain product Size system 

micro, micro balance, look, 

champion, soft 

V4+ 

impuls V6+ 

profil, delight custom only 

3.3.3 Starting the order management module 

Starting point Start window of the VenoTrain Online Configurator. 

1. Open the “Order Management Module” window using the [Order] button. 

> You see the list of all orders which are held under your registration. 


Table All orders of your registration. If the table is too long, 

you can scroll all orders through the picture section 

using the right-hand scroll bar. By clicking on the 







underlined column title, the table can be sorted 

according to the feature of this column, in ascending 

or descending sequence. 

Option field Click to select an order. Only one order at a time can 

be selected from the list. 

Status Processing state of an order 

VOC # Bauerfeind internal order number of the VenoTrain 


Patient First name and last name of patient, as entered in customer 

management. 

Order # Order number generated by Bauerfeind 

Qty Quantity of ordered article 

Ord. date Order date. Date on which the order was sent to Bauerfeind 

or completed by being taken from stock. 

Empl. Employee under whose name the order was recorded. 

Type “S” for standard, “M” for customized, “SB” for bulk 

order. 

“Orders to list” list field 

Number of orders shown in the list. The others are hidden, 

but are included in actions such as sorting and 

searching. By default, 30 orders are shown. The 

number can be changed so that older orders can be 

seen. 

The result of a search shows the number of orders 

found instead of this list field. 

“Employees” list field List of all employees who have entered themselves 

under the current registration up to now. 

Input field “Quick search” 

For entering one or more search terms separated by 

spaces. 

[Search] button The search for the search terms is started. 

[Reject] button The search filter is cancelled. 

[Advanced] button Opens the window “Advanced search”, in which further 

search criteria can be set to narrow down the selection 

of orders to be displayed. 

[Bulk order] button Opens the “Bulk Order” window for ordering VenoTrain 

products, not related to a specific patient. 

[Back] button Back into the start window of the VenoTrain Online 

Configurator. 

[Add Order] button Opens the “Patient Information” window. Requirements: 

The employee’s name has been selected. 

[Change Order] button Opens the “Configurations” window. Requirements: 

The employee’s name and an order which is on hold are 

selected. 

[Delete Order] button Deletes selected order after confirmation query. 

[printer symbol] button A print preview of the order list is displayed and can 

be printed. 



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3.3.4 Creating the order 

Having information ready 

To create a new order, you need the following information: 



Measurements To create an order, you need the patient’s measurements. You have taken the 

measurements manually, therefore have them ready for input. 

In addition to age and family anamnesis, weight has, independently of these, 

a considerable influence on venous disorders. The BMI (Body-Mass-Index) gives 

an objective evaluation of therapy success in the compression treatment of 

oedema. The program calculates it from the weight (in kg) and height (in cm). 

Formula: BMI = (weight in kg) / (height in m)². 

Determine the weight and height of the patient for entering in the fields provided. 

Patient data Keep the patient data ready. If the patient is not yet registered in the customer 

administration module, he or she must be newly registered. A new patient can 

also be registered in order management, but existing patient data can only be 

changed in “Patient Information” window. 

Employee name An order is assigned to an employee of your registration. Therefore, at the start 

of order creation, you are required to define the employee. Clarify in advance 

with which employee name you create or edit an order. 

Enter patient data 

Starting point “Order Management Module” main page. 


2. Open the “Patient Information” window using the [Add Order] button. 





Fig. 19 “Patient Information” window 



Enter patient data 3. Specify the patient. Alternatively: 

a) Enter patient data in the input fields. The fields identified by * (asterisk) 

are mandatory fields. 

– Select the sex. 

The program reports if a patient with this data has already been 

recorded. 

Search for patient 

data 

b) Choose a patient from the patient list: 

– Open patient list with [List]. 

– If, necessary, use the search function (see Section 3.4.1 on page 

53) to limit the display. 

– Select the patient by clicking on the selection box. 

– With [OK] return to the “Patient Information” window 

> The existing patient data are ten entered in the Input form. 

> The search filter is again cancelled. 

4. Open the “Configurations” window using the [Continue] button. 



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Configuring the article 

Fig. 20 Window “Article configuration”, medical compression stocking 

Fig. 21 Window “Article configuration”, medical compression arm sleeve 



List fields 1 to 8 Article attributes. During the article configuration, the 

program checks after each selection whether the features 

are mutually exclusive. For instance, if compression 

class 1 is selected, in the “Products” list field only 

the VenoTrain versions which are available in this 

compression class can be chosen. If there is only one 







feature for selection, the list field has a grey background. 

Link Product information 

Link to the Bauerfeind website, where further information 

about VenoTrain products can be found. 

Sketch The area of effectiveness of the selected product is 

marked with a darker background. 

Traffic light function From the colour display of the traffic light, the production 

type of the stocking can be deduced. After every 

configuration step, you are informed whether the 

product is available as standard product or a customized 

product must be ordered. 

Red The configured stocking is only available customized. 

Amber The configured stocking is a standard product which is 

only available as a pair, although only right or left has 

been selected. 

Green The configured product is available both as a standard 

product and customized. 

[Main page] button Previous inputs are discarded and the Order Management 

Module main page is opened. 

[Back] button Previous inputs are discarded. Back to the previous 

window, “Patient Information”. 

[Continue] button The article data is accepted and the “Input of Measurements” 

window is opened. 

5. Open list field 1 and select the compression class. 

> In the other list fields, you now see only the attributes which apply 

to the chosen compression class. 

6. Open list field 2 and choose the specification. 

> The right-hand sketch shows the specification: The dark area shows 

what part is covered by the compression stocking. 

7. Similarly, make choices in succession in list fields 3 to 8. 

If a list field has a grey background, there is only one choice and you 

can skip this list field. 



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8. Optional: Enter comments. 

– Open the “Configurations – Comments” window using the [Comments] 

button. 

– Write comments in the input fields and add them to the order using 

the [OK] button. 

With [Cancel], the comments are discarded and you return to the 

“Configurations” window. 

Within the article configuration, you thus have the option of writing 

comments to Bauerfeind (max. 40 characters) and your own comments 

(500 characters). The comments to Bauerfeind are passed with the 

order to the production system. Your own comments are saved purely 

for your information. 

9. Save the article using the [Continue] button. 

> Medical compression stocking: The “Input of Measurements” window 

opens. 

> Medical compression sleeve: Window “Input of Measurements” 

opens. 

Proceed correspondingly for the current stocking type (leg/arm) with 

the paragraphs „Medical compression stocking: Entering measurements 

and determining sizes”, page 32, or „Arm sleeve: Enter measurements”, 

page 38,. 

Medical compression stocking: Entering measurements and determining 

sizes 

For arm sleeve, see paragraph „Arm sleeve: Enter measurements” on page 38. 

Fig. 22 “Input of Measurements” window before tolerance check 







Input fields in “Measures” area 

If the measurements were determined manually, the 

values must be entered in the input fields. Fields with 

a grey background remain empty. 

Input field for toe In the case of an article with a diagonal toe, two input 

fields are displayed. 

Input fields in area “Add. measures” 

If the article which was chosen is one for which the measurements 

“cT” (round waist) and “cH” (round hips) are 

required, these values must be taken using a tape measure, 

and entered manually in the appropriate fields. 

Fields in the “Tolerances” area 

These values are set by the program after the tolerance 

calculation. 

[Start calculation] button Starts the tolerance calculation. A standard size is 

suggested if the tolerances permit. 

“Size”, “Type” and “Length” option fields 

If the measurements permit a standard stocking, in 

the result of the tolerance calculation a standard size 

is proposed, and the corresponding option fields are 

set automatically. 

[Main page] button The main page of order management opens. All input 

is discarded. 

[Back] button Back to the “Configurations” window. All measurement 

input is discarded. 

[Customized] button Can be activated after the tolerance calculation, to 

order a customized product. 

[Standard] button Can be activated after the tolerance calculation, to 

order a standard product. 

The measurements must be determined manually and entered in the corresponding 

fields. To test how your measurements fit a possible standard size, a calculation 

is carried out. In the result – if possible – a standard size is suggested, 

and the tolerances are displayed. 

10. After the measurements are taken manually, they are entered in the 

input fields of the “Measures” area and if appropriate the “Add. measures” 

area. 

11. Start the tolerance check using the [Start calculation] button. 

> The “Charts of measuring points” window opens. You can close the 

window using the [×] button. 

> In the “Input of Measurements” window, a standard size is suggested. 



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Measurements 

outside the usual 

limits 



12. In the case of measurements outside the usual limits, a query about 

whether you want to copy or correct them appears. 

a) If there is an input error: In the window of the query, select [Cancel]. 

The fields with the wrong measurements are highlighted in colour, and 

the message “The red colored fields contain data which are out of 

range.” is displayed. 

– Correct the measurements. 

– Then repeat the tolerance check using [Start calculation]. 

b) If there is no input error: In the window of the query, select [OK]. 

> The measurements are accepted unchanged for the order. The indication 

“These values do not fit into the standard sizing system.” 

appears. The standard size on which the tolerance calculation was 

based is also indicated. 

Fig. 23 “Input of Measurements” window, after tolerance calculation: Wrong measurement 

input 

Display of tolerances The “Charts of measuring points” window shows graphically the funnel-shaped 

measurement range of the possible article size. The tolerance range is the measurement 

corridor between the red and blue lines. Your measurement input is 

shown by a green line. 





Fig. 24 “Charts of measuring points” window 



1 

Fig. 25 “Input of Measurements” window, after tolerance calculation, standard size suggestion 

In the “Input of Measurements” window, after the tolerance calculation you will 

see in the “Tolerances” area the numeric differences of the measurements from 

the calculated standard size. From the colour and sign, you can conclude where 

the measurement is: 

Positive green number Measurements within the tolerance range 

Positive red number Measurements above the tolerance range 

Negative red number Measurements below the tolerance range 

Standard size proposal If the measurements permit a standard stocking, in the result of the tolerance 

calculation a standard size is proposed. 



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Additional 

measurements: 

Silicone inserts 



Difference factor = 0 The measurements are exactly within the measurement 

corridor. The “Size”, “Type” and “Length” option fields 

are automatically marked and given a green background. 

Difference factor ≤ 1 The tolerance is low. A standard size is suggested, and 

the corresponding “Size”, “Type” and “Length” option 

fields are automatically marked. However, they still 

have a grey background. 

Difference factor > 1 The measurements are outside the measurement corridor. 

No standard size is suggested, and no option field 

is marked. In the “Input of Measurements” window, 

the message “These values do not fit into the standard 

sizing system.” appears. 

In the case of “profil” quality, the foot part of the stocking can be strengthened 

by silicone inserts. If this option is chosen, when the measurements are input 

the silicone insert measurements must be given. 

13. In the “Input of Measurements” window, click on the [Silic. meassures] 

button 

> The “Add. measures” window for silicone inserts opens. 

Additional measurements depend on the choice of silicone insert (right 

or left) and unit (pair or single). An entry must be made in each field. 

Fig. 26 “Silicone insert” measurements window 

14. Save the silicone insert measurements using [Continue]. 

> If no entry was made in a field, after a click on the [Continue] button 

the message “Please ensure that your entries are complete and 

correct” appears. 

– Enter the missing measurements and click on [Continue] again. 

With the [Cancel] button, the data is discarded and the window is 

closed. 





Additional 

measurements: Panty 

height 



For choosing tights (AT, ATH, ATU, ATX), when the measurements are entered 

the panty heights can also be given. In the same way as for silicone insert measurements, 

a button is provided in the “Input of Measurements” window. 

Fig. 27 “Panty height” window 

15. In the “Input of Measurements” window, click on the [panty measure] 

button. 

> The “Add. measures” window for panty measurements opens. 

An entry must be made in each field. 

16. Save the panty measurements using [Continue]. 

> If no entry was made in a field, after a click on the [Continue] button 

the message “Please ensure that your entries are complete and 

correct” appears. 

– Enter the missing measurements and click on [Continue] again. 

With the [Cancel] button, the data is discarded and the window is 

closed. 

17. Continue wth paragraph „Completing the order”, page 39. 



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Arm sleeve: Enter measurements 

Fig. 28 Window “Input of Measurements” for arm sleeve 



Input fields in the area “Measures” 

The values determined are to be entered in the input 

fields. Fields with a grey background remain empty. 

Fields in the “Tolerances” area 

Only in the case of standard articles tolerances are 

being displayed after a tolerance calculation. At the 

moment there are no standard products of arm sleeves; 

no tolerance calculation is therefore made and these 

fields remain blank. 


is discarded. 

[Back] button Back to the “Configurations” window. All measurement 

input is discarded. 

[Customized] button Can be pressed once the sizes have been entered to 

order a custom-made product. Standard products are 

not available for arm sleeves. 

Take measurements The measurements of length and circumferences must be determined manually 

and entered in the corresponding fields. 

18. After the measurements are taken manually, enter them in the input 

fields of the “Measures” area. 





Completing the order 



19. Specify the product type, standard or customized: 

a) If a standard size was suggested or chosen manually, open the “Standard 

stockings” window using the [Standard] button. 

b) If no standard size was suggested or a customized product is wanted 

in any case, continue with the [Customized] button. 

Fig. 29 “Standard stocking” window 


is discarded. 

[Set on hold] button The order is saved with the “on hold” status. It is not 

sent to Bauerfeind for order processing. 

[Take From Store] button 

The order is saved with the „stock release“ status. It is 

not sent to Bauerfeind for order processing. 

[Back] button Back to the “Input of Measurements” window. 

[Release] button The order is saved with the “released” status. It is sent 

to Bauerfeind for order processing. 



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The order is complete and can be filed in order management. The following 

options are available in the “Standard stockings” or “Customized stockings” window: 

20. Specify how to proceed with order processing: 

Release the order a) Send the order immediately to the Bauerfeind order processing system 

using the [Release] button. 

> The order is marked with the status “released” in the table of your 

order management. 

Set the order on 

hold 

Order from your 

own stock 

Cancel order 

creation 

b) Set the order on hold for further processing using the [Set on hold] 

button. 

> The order is marked with the status “on hold” in the table of your 

order management. 

c) For “Standard stocking” only: The article can be taken from your stock. 

Click on the [Take From Store] button. 

> The order is marked with the status “stock release” in the table of 

your order management. 

21. Cancel order creation using the [Main Page] button. 

> The main page of order management opens. 





3.3.5 Setting a released order on hold 



You will find information about „Order status” in section 3.3.1 „Principles of 

order management”. 

. 

Fig. 30 “Order Management Module” main page, a released order selected 

[Detail] button A window with an overview of the selected order 

opens. 

[Set on hold] button Changes the status of the selected order to “on hold”. 

[Copy] button Copies the selected order. Opens the “Configurations” 

window to modify the order features. 


1. Select an order with a click on the option field. 

> Wait for a moment while the window is rebuilt. Under the table, 

additional buttons referring to the selected order appear. 

2. Set a released order on hold using the [On hold] button. 

The button is available only if the order can be set on hold. 



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3.3.6 Releasing an order which has been set on hold 



You will find information about „Order status” in section 3.3.1 „Principles of 

order management”. 

Fig. 31 “Order Management Module” main page , an order set on hold selected 

[Detail] button A window with an overview of the selected order 

opens. 

[Release] button Changes the status of the selected order to “released”. 

[Copy] button Copies the selected order. Opens the “Configurations” 

window to modify the order features. 

Starting point “Order Management Module” main page 


> Wait for a moment until the window is rebuilt. Under the table, 

additional buttons referring to the selected order appear. 

2. Release an order which has been set on hold using the [Release] button. 

> The order is sent to Bauerfeind for order processing. 

This button is available only if the order has been set on hold (see section 

3.3.1 „Principles of order management”, paragraph „Order status”). 





3.3.7 Viewing and printing order details 






> Wait for a moment until the window is rebuilt. 

2. Using the [Detail] button, open the “Details of the Order Management 

Module” window. 

Fig. 33 “Details of the Order Management Module” window 



VOC order





3. Display the order details as a PDF using the button [printer symbol] button: 

Acrobat Reader opens. 

Using Acrobat Reader, print the PDF or save it on your PC. Then close 

Acrobat Reader using the appropriate menu function or the [x] button. 

4. You can display the 3D view of the legs as a print preview using the 

[Print image] button. In the print dialog which opens, select your 

printer and start printing with [OK]. Then close the print preview using 

the [x] button. 

Fig. 34 Print preview of the 3D model of the legs 





3.3.8 Searching for orders 



A search filter is created by entering search criteria. The number of orders to be 

displayed can now not only be determined by the input in the list field “Shown 

entries” but also via the search criteria. 

Quick search 

In the Quick search, one or more search terms can be entered, each of which 

must consist of at least two characters. Several search terms are separated by 

spaces. The following fields are searched 

– Patient (last name and first name) 

– VOC # 

– Order # 

– Order attributes (not shown, e.g.. “silicone insert”). 

Starting point “Order Management Module” main page (see Fig. 32 on page 43). 

1. Enter search term(s) in the input field “Quick search”. 

2. Start the search by pressing or the [Search] button. 

> Only those orders are displayed in which the search term occurs. 

3. Delete the search filter using the [Reject] key. 

> The complete order list is again displayed. The number that was previously 

in the “Shown entries” list again applies. 

Advanced search 

In the extended search, a search term can not only be entered but also additional 

search criteria can be defined. All the search terms are used in the search 

(AND-operation). 


4. Press the [Advanced] button to go the extended search. 

> The window “Advanced search” opens. 



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Fig. 35 Window “Advanced search”. 



5. A search term can be entered in the input field “Search for” just as in 

the quick search. If a search term has already been entered in the 

“Quick search” input field, that one is being transferred. 

6. Search for one or more criteria by clicking in the corresponding check 

box. 

7. Define the search criteria more exactly by selection in the associated 

list field. When selecting the time span, a calendar folds out in which 

the start and end dates can be chosen. 

8. Start the search with [Search]. 

> The search is carried out and the “Advanced search” window closed. 

> The initial window opens and shows the orders that apply for the 

search criteria. 

or break off the search with [Cancel]. 

> The “Advanced search” window closes and the initial window opens 

in the previous view. 





Cancel the search 

filter 

Fig. 36 “Order management” window after extended search 



The search filter remains operational in the “Order management” module until 

it is rejected or until the exit from the module or the VenoTrain Online Configurator. 

This is to be noticed especially in adding, changing or deleting an order. 

9. Delete the search term and the search criteria using the [Reject] button. 

> The complete order list is again displayed. The number that was previously 

in the “Shown entries” list again applies. 

If a new order is created and the prior display of the order list was limited by 

search criteria, then the selected search criterion also applies for the new order. 

As a warning, a Query window appears: 

Fig. 37 Query window for an active search filter 



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3.3.9 Copying an order 



10. Alternatively: 

a) Delete the search criteria with [OK]. 

> The order is included in the order list. The complete order list is 

again displayed. The number that was previously in the “Shown 

entries” list again applies. 

b) Leave the search criteria unchanged by clicking on [Cancel]. 

> The order is taken up in the order list, but its display depends on 

valid search criteria. 

An existing order can be copied for the same patient, as the basis for a new 

order. In this new order, the article can be reconfigured. However, the measurements 

can be changed only if they were entered manually in the original order. 

If the measurements of the original order were taken from the IMAGE 3D system, 

they cannot be changed even in the copied order. For the success of the therapy, 

it is important that the medical compression stockings fit well. Therefore, new 

measurements should be taken every 6 months. 



> Wait for a moment until the window is rebuilt. The window view 

changes (see Fig. 30 on page 41). 

2. Click on the [Copy] button. 

> The “Configurations” window opens. 

3. Continue as described in section 3.3.4 „Creating the order”, paragraph 

„Configuring the article”. 

3.3.10 Changing an order 

Only orders which have been set on hold can be changed. 


1. With a click on the option field, select an order which has been set on 

hold. 










3. Click on [Change Order] button. 

> The “Configurations” window opens. 

4. Continue as described in section 3.3.4 „Creating the order”, paragraph 

„Configuring the article”. 

3.3.11 Deleting an order 

Only orders which have been set on hold can be deleted. 


1. With a click on the option field, select an order which has been set on 

hold. 



2. Click on the [Delete Order] button and respond to the confirmation 

query with [OK]. 

> The order is removed from the list. 

3.3.12 Printing the order list 


1. Open the print preview using the [printer symbol] button. 

> The “Order Management Print Preview” window shows the table of 

all orders. 

> The print dialog window of your PC opens. 

– In the print dialog window, select the printer and start it with [OK]. 

> The order is printed as in the print preview window. 

– Close the “Order Management Print Preview” window using the [x] 

button. 



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3.3.13 Creating a bulk order 



To order VenoTrain products from Bauerfeind irrespective of a patient, you can 

create an order with multiple items. For this you need the article numbers. You 

will find them in the VenoTrain product catalogues or on the packaging. 



2. Click on the [Bulk order] button. 

> The “Bulk Order” window opens. 

Fig. 38 “Bulk Order” window 

“Article number” and “Qty.” input fields 

Enter the article number and quantity. 

Fields with grey background 

After the article number is checked, the program 

enters the item number, unit and product description. 

[Comments] button Opens the “Comments” window for entering text for 

Bauerfeind and for your own information. 

[Check input] button Compares the entered article number with the catalogue, 

and if the result is positive, enters the item 

number, unit and product description. If the article 

number does not exist, a message is output. 

[Back] button Back to the order management main page. 

[Release] button The new order is saved with the “released” status. It is 

sent to Bauerfeind for order processing. 

[Set on hold] button The new order is saved with the “on hold” status. It is 

not sent to Bauerfeind for order processing. 







3. Enter the article number of the desired product into an input field of 

the “Article number” column. 

Take the article number from the Bauerfeind product catalogues or the 

product packaging. 

4. Enter the desired quantity in the input field of the “Qty.” column, maximum 

20. 

5. Click on the [Check input] button. 

> The article number is compared with the catalogue. If the article 

number is valid, the item number, unit and product designation are 

automatically entered in the appropriate columns. 

> If the article number does not exist, a message is displayed under 

the table. Check the article number and repeat the input. 

Fig. 39 “Bulk Order” window after checking the article numbers 

6. Finish the bulk order: 

a) Set the bulk order on hold using the [Set on hold] button. The order is 

listed in the order list with status “on hold”. 

b) Send the bulk order to Bauerfeind for order processing using the 

[Release] button. The order is listed in the order list with status 

“released”. 



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3.4 Managing patients 





1. Open the “Customer Administration” window using the [Customer] button. 

> You will see the list of all patients who are registered for all employees 

under your registration. 

Fig. 40 “Customer Administration” main page 

Table All patients of the current registration. If the table is 

too long, you can scroll all patients through the picture 

section using the right-hand scroll bar. By clicking 

on the underlined column title, the table is sorted 

in ascending sequence according to the feature of this 

column. 

Option field Click on this button to select a patient. Only one 

patient at a time can be chosen from the list. 

Last name Patient’s last name 

First name Patient’s first name 

S (Sex): M (man) or W (woman) 

Street Optional: Patient’s street 

Zip Optional: Patient’s postcode 

City Optional: Patient’s home town 

Phone Optional: Patient’s telephone number. 

Input field “Quick search” 

For entering one or more search terms separated by 

spaces 

[Search] button The search for the search term is started. 







[Reject] button The search filter set with the search terms is deleted. 

[Add Customer] button Opens the “Customer Administration” window to 

record the data of a new patient. 

[Change Customer] button 

Opens the “Customer Administration” window to maintain 

the patient data. 

[Delete Customer] button 

Deletes the selected patient after a confirmation 

query. 

[Back] button Back into the start window of the VenoTrain Online 

Configurator. 

[printer symbol] button A print preview of the patient list is displayed and can 

be printed. 

3.4.1 Searching for patients 

By specifying a search filter, the display of the patient list can be restricted to 

certain patient entries. The number of patient entries to be displayed is now no 

longer determined by the input in the list field “Shown entries” but via this 

search filter. The search filter is being determined by one or more search terms, 

whereof each one must consist of at least two characters. Several search terms 

are separated by spaces. The following fields are searched 

– Last name 

– First name 

– Zip code 

– City 

– Insurance policy number 

Starting point Start window “Patient (customer) administration” (see Fig. 40 on page 52). 

Cancel the search 

filter 

1. Enter search term(s) in the input field “Quick search”. 

2. Start the search by pressing or the [Search] button. 

> Only those customers are displayed in which the search term occurs. 

The search filter remains valid for the work in the “Order management” module 

until it is rejected or until the exit from the module or from the VenoTrain Online 

Configurator. 

3. Delete the search filter using the [Reject] button. 

> The complete customer list is again displayed. The number that was 

previously in the “Shown entries” list again applies. 



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3.4.2 Adding a patient 

Starting point Patient administration main page. 



1. Open the “Customer Administration” window using the [Add Customer] 

button. 

> Input fields for entering patient data are displayed. 

Fig. 41 “Customer Administration” window 

[Cancel] button Back to the “Customer Administration” main page. 

Input is discarded. 

[Save] button Back to the “Customer Administration” main page. 

Input is saved. 

[Reset] button The content of all input fields is deleted. 

2. Enter the patient’s data in the input fields. 

The fields identified by * (asterisk) are mandatory fields. 

3. Activate the option field for the sex. 

4. If applicable, activate the “Child” selection box. 

5. Save or cancel: 

a) Save the data using the [Save] button. 

> The patient administration main page opens. The new patient entry 

appears in the patient list. 







b) With the [Cancel] button, the changes are ignored. 

> The patient administration main page opens. The patient list is 

unchanged. 

3.4.3 Changing patient data 

Starting point Patient administration main page 

1. Mark a patient by clicking on the option field. 

2. Open the “Customer Administration” window using the [Change Customer] 

button. 

> The patient data is in the input fields and can be changed. The 

fields identified by * (asterisk) are mandatory fields. 

3. Save or cancel: 

a) Save the data using the [Save] button. 

> The patient administration main page opens. The altered data 

appear in the customer list as long as they are not filtered out by 

the search filter. Cancel the search filter if necessary. 

b) With the [Cancel] button, the changes are ignored. 

> The patient administration main page opens. The patient list is 

unchanged. 

3.4.4 Deleting patients from the patient list 

A patient for whom orders have already been created cannot be deleted from the 

patient list. 


1. Mark a patient entry by clicking on the option field. 



VOC order


3.5 Editing program settings 

3.4.5 Printing the patient list 





2. Delete the patient from the list using the [Delete Customer] button. 

a) If deletion is possible, a confirmation query appears. 

– Respond to the confirmation query with [OK] to remove the patient 

from the list. 

With [Cancel], the deletion is not carried out. 

> The patient administration main page opens. 

b) If an order has already been created for the patient, an error message 

appears. The patient cannot be deleted. 

– Respond to the error message with [OK]. 

> The patient administration main page opens. 

1. Open the print preview of the patient list using the [printer symbol] 

button. 

> The print dialog window of your PC opens. 

– Select your printer and start printing with [OK]. 

– Close the print preview using the [x] button. 

This section concerns the functions of system administration. Using this module, 

you can enter the settings which are specific to your company, including 

the names of the employees. You can also export patient and order data to use 

them in another program. 

3.5.1 Starting system administration 


1. In the start window of the VenoTrain Online Configurator, click on the 

[Settings] button. 

> The “Product Selection” window opens. 





Fig. 42 “System Administration” main page 



Input fields The user data is displayed and can be changed. The 

“User” field cannot be changed. 

[Change password] button 

Opens the “Change Password” window. Here the current 

password can be replaced by a new one. 

[Change standard order] button 

Opens the “Standard Order” window to modify the 

order template. 

[Employee] button Opens the “Employee Module” window to edit the list 

of employees. 

[Data export] button Opens the “Data Export” window to export patient and 

order data. 

[Save] button The edited data is accepted into the system and the 

window is closed. 

[Cancel] button The window is closed, with no change to the original 

data. 





3.5.2 Changing the password 

Starting point “System Administration” main page. 



1. In the “System administration” window, click on the [Change password] 

button. 

> The “Change Password” window opens. 

Input dialog Message 

Fig. 43 “Change Password” window 

Input fields For input of current and new passwords. Each character 

is represented by an * (asterisk), so that your password 

cannot be read by unauthorized persons. 

[Save] button The edited data is accepted into the system and the 

window is closed. 

[Cancel] button The window is closed, with no change to the original 

data. 

2. Enter the old password in the “Current Password” input field. Be careful 

about upper and lower case. 

3. Enter the new password in the “New Password” input field. Be careful 

about upper and lower case. 

4. Enter the new password again in the “New Password Confirmation” 

input field. Be careful about upper and lower case. 

5. Complete the password change using the [Save] button. 

> The system accepts the change to the new password only if all input 

has been carried out correctly. There is also a check for whether the 

new password differs from the old one. 

> After a successful password change, a message is output. 

6. Respond to the message with [OK]. 

> A message informs you that you must log in with the new password 

in future (see Fig. 43 on page 58). 







7. Inform all employees who are expected to work with the VenoTrain 

Online Configurator. 

Ensure that the password is not lost and is not accessible for unauthorized 

persons. 

3.5.3 Changing the standard order 

Starting point “System Administration” main page 

Fig. 44 “Standard Order” window 

List fields 1 to 8 Article attributes. During the configuration, the program 

checks after each selection whether the features 

are mutually exclusive. For instance, if compression 

class 1 is selected in the “Product” list field, only the 

VenoTrain products which are available in this compression 

class are available for selection. If there is 

only one feature for selection, the list field has a grey 

background. 

Link Product information 

Link to the Bauerfeind website, where further information 

about VenoTrain products can be found. 

Leg sketch The effective area of the chosen compression stocking 

is shown darker. 





Configuring the standard article 



1. Open list field 1 and select the compression class. 

> In the other list fields, the attributes which are available for the 

chosen compression class are now listed. 

This exclusion method supports you in article configuration. Therefore, 

always specify the article attributes in the sequence 1 to 8. 

2. Open list field 2 and choose the specification. 

> The right-hand leg sketch shows the specification: The dark area 

shows what part of the leg is covered by the compression stocking. 

3. Similarly, make choices in succession in list fields 3 to 8. 

If a list field has a grey background, there is only one choice and you 

can skip this list field. 

4. Save the standard order using the [Save] button, 

or leave the standard order in the original form using the [Cancel] button. 

> The “System Administration” main page opens. 

3.5.4 Editing the list of employees 


1. Click on the [Employee] button in the “System Administration” window. 

> The “Employee Module” window opens. 





Fig. 45 “Employee Module” window 



List of employees with option field 

To select an employee 

“Last name” input field 

A new employee can be entered. 

[Add] button 

Adds the newly entered employee to the list. 

[Delete user] button Deletes the marked employee from the list. 

[Back] button The “System Administration” main page. 

Add new employee 

1. In the “Last name” input field, enter the name of the new employee. 

2. Click on the [Add] button: 

> The name appears in the list of employees. 

Removing an employee from the list 

1. Select an employee by clicking in the option field. 

2. Click on the [Delete user] button: 

> The employee is deleted from the list. 





3.5.5 Exporting patient and order data 




1. Click on the [Data Export] button in the “System Administration” window. 

> The “Data Export” window opens. 

Fig. 46 “Data Export” window 

Links Shows what is exported and in what format. By clicking 

on the link, the data export is started. 

[Back] button Opens the “System Administration” main page. 

2. Click on the link with the desired export content and format. 

> The query window opens. 

3. Using the [Save] button, open the save dialog and append the extension 

to the file name, e.g. “.XML” or “.XLS” or “.CSV”. 

4. Select the folder and file name and start the data export using the 

[Save] button. 





Query window Save dialog 

Fig. 47 Saving export data 

3.6 Displaying statistics 


1. Click on the [Statistics] button. 

> The “Statistics” window opens. 

Fig. 48 “Statistics” window 



“Report from” and “to” To determine the time window for the statistics. 

Links Clicking on a link opens a window with a statistical 

overview. 

[Back] button Back to the “System Administration” main window 







2. Specify the period. Alternatively: 

a) Enter the date directly in the list field. 

b) Select the date: 

– Open the “Report from” list field. 

> The month is displayed in calendar form (see Fig. 48 on page 63). 

– Select the month using the left or right arrow in the title line of the 

calendar. 

– Click on the day. 

> The calendar is closed and the date is copied to the list field. 

– In the same way, define the date in the “to” list field. 

3. Click on the desired statistic. 

> The corresponding “Statistics’ details” window opens. 

4. You can print the statistics details using the [printer symbol] button. 

> The print preview opens, followed by the print dialog window of 

your PC. 

– Select the printer and start printing with [OK]. 

Fig. 49 “Statistics’ details” window 





4 Service and support 

4 Service and support 

For online contact At bottom right in the start window of the VenoTrain Online Configurator (Internet 

address vok.bauerfeind.com/ssl/cocoon/bauerfeind/index, then click on the 

Bauerfeind logo), you will find the request “You can tell us here about problems, 

questions and suggestions“. 

1. By clicking on the here link, a contact form opens. 

2. Complete the fields. The fields identified by * (asterisk) are mandatory 

fields. Write your message in the large input field. 

3. Send the contact form using [Release]. 

> You will receve notification that the message has reached Bauerfeind. 

Fig. 50 “Contact Form” window 





5 Examples of order forms 

Refer to the following pages. 

5 Examples of order forms 



VOC order number: 200701300074 Medical Shop: Orthopaedic Samuel 

Last name: Smith First name: Ruth 

Street: Forest Lane Zip / City: 15243 Dallas, Texas 

Date of birth: 10 Oct 1950 Phone: 

Insurance: Ins. policy number: 

Order number.: Date: 30 Jan 2007 Employee: kl 

Art.-no.: 212 6002 0000 232 Type: Standard Stocking, M normal long Quantity: 1 Pair(s) 

Article descr.: Venotrain soft, Thigh-hi (AG), with top band, Ccl 2, Closed toe, Nature 

Remark: 

Values 

Circum. Length 

cT: lT: 

cH: lH: 

Left Right 

cG: 48.79 49.68 lG: 72.06 

cF: 42.56 42.42 lF: 60.23 

cE: 35.41 35.53 lE: 46.17 

cD: 32.02 32.29 lD: 40.58 

cC: 34.36 34.08 lC: 31.71 

cB1: 27.83 28.14 lB1: 20.73 

cB: 22.85 22.74 lB: 10.5 

cY: 32.95 32.95 

cA: 22.49 22.49 

Discomfort: 

Your comments to Bauerfeind: 

Tolerances 


cT: lT: 

cH: lH: 

Left Right 

cG: -0.21 0 lG: 0 

cF: 0 0 lF: 

cE: 0 0 lE: 

cD: 0 0 lD: 

cC: 0 0 lC: 

cB1: 0 0 lB1: 

cB: 0 0 lB: 

cY: 0 0 

cA: 0 0 

*Tolerances refer to the calculated standard size measured by Image 3D: M normal long 

Tolerances to standard size M normal long 

Height of panty area front: back: 

Silicone insert sizes 

left foot Meas. Pt. 1: Meas. Pt. 2: 

right foot Meas. Pt. 1: Meas. Pt. 2: 

Volume in l left: 5.68 right: 5.71 

c toe: 23.49 o toe: 15.97 d toe in: d toe out: 

BMI: 28.6 kg/m² Weight: 98 kg Size: 185 cm


Last name: Smith First name: Ruth 

Street: Forest Lane Zip / City: 15243 Dallas, Texas 

Date of birth: 10 Oct 1950 Phone: 

Insurance: Ins. policy number: 

Order number.: Date: 30 Jan 2007 Employee: kl 

Art.-no.: 240 4002 1200 509 Type: Customized Stocking Quantity: 1 Piece left 

Article descr.: Venotrain delight Arm, CH-BH Arm, Standard, Ccl 2, No toe, Caramel 

Remark: 

Values 


Left Right 

cH: 60 lG-H: 65 

cG: 32 lC-G: 50 

cF: 33 lC-F: 45 

cE: 28 lC-E: 32 

cD: 24 lC-D: 23 

cC1: 23 lC-C1: 18 

cC: 23 

Discomfort: 

Your comments to Bauerfeind: 

Tolerances 


Left Right 

cH: lG-H: 

cG: lC-G: 

cF: lC-F: 

cE: lC-E: 

cD: lC-D: 

cC1: lC-C1: 

cC: 

*It is not possible to display tolerances toward standard sizes for the selected article. 

The selected article is only available as a 

CUSTOM-MADE product. Tolerances in relation to the 

STANDARD size cannot be shown. 

BMI: 28.6 kg/m² Weight: 98 kg Size: 185 cm


Order number: Employee: dan guzzo 

Date: 30 Jan 2007 Type: Bulk order 

Remark: Internal # 01234 

Pos. Article number Quantity Description Remark 

1. 21810011720321 10 Piece Venotrain micro, AT, Ccl1, open toe, S Plus short, Black Adam Smith 

2. 21810021720331 12 Piece Venotrain micro, AT, Ccl2, open toe, S Plus long, Black stock 

3. 26101004500910 4 Piece Venotrain Gliders x 10 & 10 brochures stock 

4. 20980011003230 20 Pair(s) Venotrain ulcertec, AD, understocking, closed toe, XS, White stock 

5. 20980011003234 15 Pair(s) Venotrain ulcertec, AD, understocking, closed toe, XL, White stock 

Internal comments: 

Your comments to Bauerfeind: delivery via seafreight please



6 Index 

Symbols 

“Contact Form” window 65 

A 

Abbreviations 1 

Adding a patient 54 

Adding an employee 61 

Arm sleeve, enter measurements 38 

Arm sleeve, type 25 

Article attributes 25 

B 

Brief instructions 5 

C 

Call up the Online Configurator 5 

Change password 18, 58 

Changing an order 48 

Changing patient data 55 

Changing the batteries 65 

Changing the standard order 18, 59 

Charts of measuring points 33, 34 

Completing the order 10, 39 

Configuring the article 7, 30 

Configuring the standard article 60 

Copying an order 48 

Creating a bulk order 50 

Creating the order 28 

D 

Data export 17 

Deleting an employee 61 

Deleting an order 49 

Determine size 9 

Determine the size (leg stocking) 32 

Difference factor 36 

Display of tolerances 34 

Displaying statistics 63 

6 Index 



6 Index VenoTrain® Online 


E 

Editing program settings 56 

Editing the list of employees 60 

Employee 18 

Enter comments 32 

Enter measurements 8 

Enter order data 6 

Enter patient data 7, 28 

Enter the measurements (leg stocking) 32 

Export patient and order data 62 

I 

Internet address 13 

L 

Language 21 

Leg sketch 59 

Leg stocking, enter the dimensions and determine the size 32 

Logging in to the VenoTrain Online Configurator 21 

M 

Managing patients 52 

Medical compression leg stocking, type 25 

O 

Online help system 1, 4 

Order completed 23 

Order deferred 23 

Order dispatched 24 

Order in process 23 

Order management 16 

Order processing options 24 

Order released 23 

Order released from stock 24 

Order status 23 

Overview of program modules 14 

P 

Panty height 37 

Patient (customer) administration 15 

Principles of article configuration 25 

Printing the order list 49 

Printing the patient list 56 

Program modules 14 





R 

Release the order 40 

Releasing an order which has been set on hold 42 

S 

Search for patient data 29 

Selecting and ordering compression stockings 5 

Service and support 65 

Setting a released order on hold 41 

Silicone inserts 36 

Size system linked to VenoTrain products 26 

Size systems 25 

Starting the order management module 26 

Starting the VenoTrain Online Configurator 20 

Statistics module 19 

Statistics’ detail 64 

System administration 17, 56 

System administration and export 17 

T 

Technical requirements 14 

Terms 1 

Tolerance calculation 33 

Traffic light function 31 

V 

VenoTrain Online Configurator 1, 13 

Viewing and printing order details 43 

6 Index

User manual - Bauerfeind UK

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