Best Value Implementation Program For Contractors by Michele ...

can be most effectively utilized to improve productivity.
Client can differentiate and release control to the expert.
As Garrison (2009) clearly illustrates, the definition of a client can
be defined as “someone under the protection of” (para 3). Owners
continuously complain about poor quality, the excessive number and the
excessive costs of change orders, delays in schedules, litigation, and a
general dissatisfaction with the construction process. How can a vendor
claim to be protecting the client if any of those complaints occurs on their
projects? This protection often includes protecting the client from himself
and pre-planning to assist the client with understanding that they have
hired an expert and have little risk in transferring control to the vendor.
Owners will release control if they feel the vendor can protect them from
problems. Clients within the best value environment hire contractors, who
know what they are doing, who preplan, and manage and minimize risk
and deviation. Owner’s are demanding more and taking the lead in
seeking better performance.
Upon close inspection of peer reviewed literature and research, we
are able to define the qualities of success in a best value environment:
minimization of risk and increased efficiency, delivering a quality product
and continuously improving, and the hiring of experts when needed to
leverage technology.
In summary, the best value environment maximizes competition,
measures performance to drive accountability, uses performance and
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