Best Value Implementation Program For Contractors by Michele ...

versus external focus, as well as the blurring distinctions between means
and goals and efficiency versus effectiveness. Among the suggested
approaches, the goal approach is most widely used because the output
goals can be readily measured. (Haber & Reichel, 2005)
Benefits
Performance measures quantitatively tell us something important
about our products, services, and the processes that produce them. They
are a tool to help us understand, manage, and improve what our
organizations do. (Artley & Stroh, 2001) Performance measurement
yields many benefits for an organization. One benefit is that it provides a
structured approach for focusing on a program’s strategic plan, goals, and
performance. Another benefit is that measurement provides a mechanism
for reporting on program performance to upper management.
Measurement identifies areas needing attention and enables positive
influence in that area. Also, employees “perform to the measurement,” an
example of how measurement influences employee performance.
The effects of a program must be measured and not solely from a
quantifiable perspective. Pursuing measurable outcomes assure
sustainable success. There must be a strong commitment from leaders to
move toward measuring performance and not just collecting data on effort.
A performance measurement system is a communication tool for the
organization to report on its progress toward the community’s vision, as
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