Best Value Implementation Program For Contractors by Michele ...

measures in customer satisfaction and internal business operations is a
significant part of a successful performance measurement system.
The performance measurement cycle (see Figure 5) periodically
supplies information to the organization. The information may be reviewed
to determine if improvement efforts are having their desired effect and to
plan the focus of future improvement efforts. Planning is accomplished
when the measurement system, including attitudinal surveys, is devised.
Doing is accomplished when the measurements are taken. Checking
occurs when the results of the measurements are reviewed and plans are
made to improve the measurement methods. Acting occurs when new
measurements are taken on a regular basis in the future (Jahren &
Federle, 1999) Planning for process improvement activities can be
accomplished with much more confidence when decisions are based on
information obtained from the performance measurements.
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