Best Value Implementation Program For Contractors by Michele ...

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CHAPTER Page Measuring Performance…….……..………………… 66 Minimizing Risk……………………………………….. 67 Managing Quality……….…………………………….. 67 Measurement Survey Correlation to Performance………..……………………………..……68 Case Study Results……………………………………69 Measurement Survey Conclusion …………………...72 4 IMPLEMENTATION TOOLS Overview………………………………………………..75 Performance Measurement System…………………75 Performance Indicators……………………………….77 Client Satisfaction……………………………………..79 Employee Development………………………………80 Risk Management Plan……………………………….82 Weekly Reports………………………………….…….88 Conclusion……………………………………………………...89 5 CASE STUDY FOR IMPLEMENTATION TOOLS Structure of Case Study………………………………91 Implementation of Performance Measurement System…………………………………93 Risk Management Plans………………………………94 Weekly Risk Reporting………………………………..95 v
CHAPTER Page Implementation Tool Results.…….……………………96 Implementation Tools Conclusion ….………………...97 6 RESULTS AND CONCLUSIONS Results……………….… ………………………….......99 Conclusion………………………………….…..…… 101 REFERENCES....................................................................……………..104 APPENDIX A ATTRIBUTE MEASUREMENT SURVEY………………….112 B CONTRACTOR SURVEY RESULTS………………..…….115 C CONTRACTOR PERFORMANCE DATA ANALYSIS…....117 D HFS COMPANY’S SURVEY RESULTS…………………..130 E HFS COMPANY’S PERFORMANCE DATA………………132 F HFS COMPANY’S PERFORMANCE MEASUREMENT SYSTEM………………………………………………………136 G EXAMPLE TRAINING INFORMATION………...………….139 vi
Page 1 and 2: Best Value Implementation Program F
Page 3 and 4: TABLE OF CONTENTS ii Page LIST OF T
Page 5: Risk Management as Industry Challen
Page 9 and 10: LIST OF FIGURES Figure Page 1. Perf
Page 11 and 12: competition. Many attempted to cut
Page 13 and 14: Moreover, the traditional low-bid a
Page 15 and 16: Emphasis then is placed on contract
Page 17 and 18: 6. High turnover rates. 7. High ins
Page 19 and 20: projects faster, and reduce the cos
Page 21 and 22: has a low bid mentality within a be
Page 23 and 24: 3. Develop a measurement tool that
Page 25 and 26: The development of a survey to supp
Page 27 and 28: construction provided insight into
Page 29 and 30: competition, particularly on the ba
Page 31 and 32: control. Managing and minimizing te
Page 33 and 34: Contractor must be the expert and o
Page 35 and 36: price in procurement, manages risk
Page 37 and 38: elationship: performance = f (abili
Page 39 and 40: Razek, 1997). Maloney, using his mo
Page 41 and 42: well as a tool for managers to esta
Page 43 and 44: Figure 5. Plan-Do-Check Check-Act A
Page 45 and 46: measures are also intended to demon
Page 47 and 48: Table 1 Strategic Plan Element and
Page 49 and 50: • What products or services are p
Page 51 and 52: Customer Satisfaction Focus The org
Page 53 and 54: enterprise. Poister & Streib (1999)
Page 55 and 56: focused on the organization's missi
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survey by management consultant KPM
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Good risk management involves the e
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4. Unforeseen events 5. Inaccurate
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addition to positive customer respo
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it becomes obvious that continuous
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ago, one of the key factors in effe
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Another step to gaining efficiencie
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capacity to guide organization chan
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CHAPTER 3 - Attribute Measurement S
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have facilitated a change from low-
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weekly basis, so if there is a devi
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to a best value organization and, b
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team. It can also be concluded that
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implementation tools be consistentl
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step is to implement it within the
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unintended behavioral effect, imple
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attributes. Track changes in custom
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• Follow up with employees after
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Table 4 Example of a milestone sche
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RISK to schedule: Timely transition
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potential risk items are identified
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for the attributes identified durin
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saw this opportunity to participate
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measurements but also allows the or
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The result was less, more concise c
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tools. This quantifiable research d
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a. Defined by the CIS as high compe
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contractors must be prepared to und
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REFERENCES Abdel-Razek, R.H. (1997)
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Deming, W. E. (1982, 1986). Out of
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Kale, S. & Arditi, D. (2002). Compe
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Technology (IT) Infrastructure with
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APPENDIX A ATTRIBUTE MEASUREMENT SU
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16 Do you manage risks that you don
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CONTRACTOR SURVEY RESULTS 1 2 3 4 5
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% over budget CONTRACTOR PERFORMANC
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% over budget % over budget due to
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Contractor B continued % over % ove
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APPENDIX D HFS COMPANY’S SURVEY R
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APPENDIX E HFS COMPANY’S PERFORMA
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Project # HFS Company Performance I
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APPENDIX F HFS COMPANY’S PERFORMA
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• 2 points for obtaining a profes
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EXAMPLE TRAINING INF INFORMATION PI
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2. List of action items and/or info
show all

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